Measuring and reporting the cost of quality

Production and Inventory Management Journal

Volumn 37, Issue 2, 1996, Pages 1-7

  Tatikonda, Lakshmi U ^a   Tatikonda, Rao J ^a  

^a UNIVERSITY OF WISCONSIN OSHKOSH   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

INDUSTRIAL ECONOMICS; QUALITY ASSURANCE;

PROFITS; QUALITY COSTS;

TOTAL QUALITY MANAGEMENT;

EID: 0030174695     PISSN: 08978336     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (10)

1. Boyett, J. H., A. T. Kearney, and H. P. Conn. "What Is Wrong with Total Quality Management." Tapping the Network Journal (September 1992): 10-14.
2. Fisher, G., and R. W. Galvin. "Motorola Quality Briefing: Stalking Six Sigma." Video Presentation Script. Motorola Inc. (November 23, 1992).
3. Godfrey, B. A. "Total Quality Management: Critical Issues on Planning, Measurement and Implmentation." Juran Institute, Inc. Notes given at Teleconference, March 23, 1993.
4. Greising, D. "Quality, How to Make it Pay." Business Week (August 8, 1994): 54-59.
5. Harrington, H. J., and J. S. Harrington. Total Improvement Management. New York: McGraw Hill, 1995: 151.
6. "Management Practices: U.S. Companies Improve Performance Through Quality Efforts." Washington D.C.: General Accounting Office (May 1991): 28.
7. O'Neal, C. "Good Enough Is No Longer Good Enough." Target (May/June 1992): 15-20.
8. Reichheld, F., and E. Sasser, Jr. "Zero Defects Comes to Services." Harvard Business Review (September/October 1992): 105-111.
9. Schaffer, R. H., and H. Thomson. "Successful Change Programs Begin with Results." Harvard Business Review (January/February 1992): 80-89.
10. "When Was the Last Time You Calculated Your Cost of Quality or Redefined Customer Satisfaction?" Target (March/April 1992): 37.