A framework for understanding and designing telepresence

CSCW 2015 - Proceedings of the 2015 ACM International Conference on Computer-Supported Cooperative Work and Social Computing

Volumn , Issue , 2015, Pages 1552-1566

  Rae, Irene ^a,b   Venolia, Gina ^a   Tang, John C ^a   Molnar, David ^a  

^a MICROSOFT RESEARCH   (United States)

^b UNIVERSITY OF WISCONSIN MADISON   (United States)

Author keywords

CSCW.; Telepresence; video mediated communication

Indexed keywords

COMPUTER SUPPORTED COOPERATIVE WORK; DESIGN; IMAGE COMMUNICATION SYSTEMS; INTERACTIVE COMPUTER SYSTEMS; VIDEO CONFERENCING; VISUAL COMMUNICATION;

CSCW; DESIGN DIMENSIONS; DEVELOPMENT PROCESS; FIELD STUDIES; PHYSICAL ENVIRONMENTS; SOCIAL ENVIRONMENT; TELEPRESENCE; VIDEO-MEDIATED COMMUNICATIONS;

GROUPWARE;

EID: 84968821038     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1145/2675133.2675141     Document Type: Conference Paper

References (69)

1. Ames, M. G. (2013, February). Managing Mobile Multitasking: The Culture of iPhones on Stanford Campus. In Proc. CSCW 2013, ACM Press (2013), 1487-1498.
2. Beer, J. and Takayama, L. Mobile remote presence systems for older adults: Acceptance, benefits, and concerns. In Proc. HRI 2011, ACM Press (2011), 19-26.
3. Benford, S., Greenhalgh, C., Reynard, G., Brown, C., and Koleva, B. Understanding and constructing shared spaces with mixed-reality boundaries. In ACM TOCHI 1998, 5(3), 185-223.
4. Boyle, E.A., Anderson, A.H., and Newlands, A. The effects of visibility on dialogue and performance in a cooperative problem solving task. In Language and speech 37, 1 (1994), 1-20.
5. Brubaker, J., Venolia, G., and Tang, J. Focusing on shared experiences: moving beyond the camera in video communication. In Proc. DIS 2012, ACM Press (2012), 96-105.
6. Brush, A.J., Meyers, B.R., Scott, J., and Venolia, G. Exploring awareness needs and information display preferences between coworkers. In Proc. CHI 2009, ACM Press (2009), 2091-2094.
7. Carroll, J. M. Making use: scenario-based design of human-computer interactions. MIT press (2000).
8. Cesta, A., Cortellessa, G., Orlandini, A., and Tiberio, L. Evaluating Telepresence Robots in the Field. In Agents and Artificial Intelligence, Springer Berlin Heidelberg (2013), 433-448.
9. Clark, H. H., and Brennan, S. E. Grounding in communication. Perspectives on socially shared cognition (1991), 13, 127-149.
10. Cohen, B., Lanir, J., Stone, R., and Gurevich, P. Requirements and design considerations for a fully immersive robotic telepresence system. In Proc. HRI 2011 Workshop on Social Robotic Telepresence, ACM Press (2011), 16-22.
11. Desai, M., Tsui, K. M., Yanco, H. A., and Uhlik, C. Essential features of telepresence robots. In Proc. TePRA 2011, IEEE Press (2011), 15-20.
12. Draper, J. V., Kaber, D. B., and Usher, J. M. Telepresence. In Human Factors: The Journal of the Human Factors and Ergonomics Society 1998, 40(3), 354-375.est
13. Ellis, C.A., Gibbs, S.J., and Rein, G. Groupware: some issues and experiences. In CACM, 34, 1 (1991), 39-58.
14. Frischen, A., Bayliss, A.P., and Tipper, S.P. Gaze cueing of attention: visual attention, social cognition, and individual differences. In Psychological bulletin 133, 4 (2007), 694-724.
15. Gergle, D., Kraut, R. E., and Fussell, S. R. Language efficiency and visual technology minimizing collaborative effort with visual information. Journal of Language and Social Psychology (2004), 23(4), 491-517.
16. Goffman, E. Behavior in public spaces. Notes on the Social Organization of Gatherings. The Free Press, NY (1963).
17. Grevet, C., Tang, A., and Mynatt, E. Eating alone together: new forms of commensality. In Proc. GROUP 2012, ACM Press (2012), 103-106.
18. Grudin, J. Groupware and social dynamics: eight challenges for developers. In CACM, 37, 1 (1994), 92-105.
19. Gutwin, C. and Greenberg, S. A Descriptive Framework of Workspace Awareness for Real-Time Groupware. In Proc. CSCW 2002, Kluwer Academic Publishers (2002), 411-446.
20. Haans, A., and IJsselsteijn, W. A. Embodiment and Telepresence: Toward a Comprehensive Theoretical Framework. Interacting with Computers 2012, 24(4), 211-218.
21. Heath, C. and Luff, P. Disembodied conduct: communication through video in a multi-media office environment. In Proc. CHI 1991, ACM Press (1991), 99-103.
22. Hopper, R. Telephone conversation. Indiana University Press (1992), 724.
23. Humphreys, L. Cellphones in public: social interactions in a wireless era. New media & society 2005, 7(6), 810-833.
24. Inkpen, K., Taylor, B., Junuzovic, S., Tang, J., and Venolia, G. Experiences2Go: sharing kids activities outside the home with remote family members. In Proc. CSCW 2013, ACM Press (2013), 1329-1340.
25. Katz, J. E., and Aakhus, M. Perpetual contact: Mobile communication, private talk, public performance. Cambridge University Press (2002).
26. Kendon, A. Conducting interaction: Patterns of behavior in focused encounters. CUP Archive (1990), 7.
27. Kiesler, S., Siegel, J., and McGuire, T.W. Social psychological aspects of computer-mediated communication. In American psychologist 39, 10 (1984), 1123.
28. Kristoffersson, A., Coradeschi, S., and Loutfi, A. A review of mobile robotic telepresence. In Advances in Human-Computer Interaction 2013, 3.
29. Kristoffersson, A., Eklundh, K. S., and Loutfi, A. Measuring the quality of interaction in mobile robotic telepresence: A pilots perspective. International Journal of Social Robotics 2013, 5(1), 89-101.
30. Latour, B. Reassembling the social-An introduction to actor-network-Theory. Reassembling the Social-An Introduction to Actor-Network-Theory, Oxford University Press (2005).
31. Latifi, R., R. S. Weinstein, J. M. Porter, M. Ziemba, D. Judkins, D. Ridings, R. Nassi, T. Valenzuela, M. Holcomb, and F. Leyva. Telemedicine and telepresence for trauma and emergency care management. In Scandinavian journal of surgery: SJS: official organ for the Finnish Surgical Society and the Scandinavian Surgical Society, 96, 4 (2006), 281-289.
32. Lee, M. and Takayama, L. Now I have a body: uses and social norms for mobile remote presence in the workplace. In Proc. CHI 2011, ACM Press (2011), 33-42.
33. Leigh, J., Rawlings, M., Girado, J., Dawe, G., Fang, R., Verlo, A., et al. AccessBot: An Enabling Technology for Telepresence. In Proc. INET 2000.
34. Lombard, M., and Jones, M. T. Identifying the (Tele) Presence Literature. In PsychNology Journal 2007, 5(2), 197-206.
35. Macharet, D. G., and Florencio, D. A. (2012, October). A collaborative control system for telepresence robots. In Proc. IROS 2012, IEEE press (2012), 5105-5111.
36. MantaroBot TelePresence Robots.MantaroBot. Retrieved August 1, 2014, from http://www.mantarobot.com/products/teleme.
37. Massimi, M., Truong, K. N., Dearman, D., and Hayes, G. R. Understanding recording technologies in everyday life. Pervasive Computing, IEEE (2010), 9(3), 64-71.
38. McGovern, D.E. Experiences in teleoperation of lan d vehicles. No. SAND-87-1980C; CONF-8708156-1, Sandia National Labs, Albuquerque, NM.
39. Minsky, M. Telepresence. Omni 1980, 45-51.
40. Misawa, K., Ishiguro, Y., and Rekimoto, J. Ma petite cherie: what are you looking at?: A small telepresence system to support remote collaborative work for intimate communication. In Proceedings of the 3rd Augmented Human International Conference 2012, ACM Press (2012), 17.
41. Neale, D., Carroll, J.M., and Rosson, M.B. Evaluating computer-supported cooperative work: models and frameworks. In Proc. CSCW 2004, ACM Press (2004), 112-121.
42. Nishio, S., Ishiguro, H. and Hagita, N. Geminoid: Teleoperated android of an existing person. In Humanoid robots-new developments, I-Tech, 14 (2007).
43. Nguyen, D. T. and Canny, J. Multiview: improving trust in group video conferencing through spatial faithfulness. In Proc. CHI 2007, ACM Press (2007), 1465-1474.
44. Nguyen, D. T. and Canny, J. More than face-To-face: empathy effects of video framing. In Proc. CHI 2009, ACM Press (2009), 423-432.
45. Olson, G. M. and Olson, J. S. Distance Matters. Human-Computer Interaction 15, 2 (2000), 139-178.
46. Paulos, E. and Canny, J. PRoP: personal roving presence. In Proc. CHI 1998, ACM Press (1998), 296-303.
47. Procyk, J., Neustaedter, C., Pang, C., Tang, A., and Judge, T. K. (2014). Exploring Video Streaming in Public Settings: Shared Geocaching Over Distance Using Mobile Video Chat. In Proc. CHI 2014
48. Rae, I., Takayama, L., and Mutlu, B. In-body experiences: embodiment, control, and trust in robotmediated communication. In Proc. CHI 2013, ACM Press (2013), 1921-1930.
49. Rae, I., Takayama, L., and Mutlu, B. The influence of height in robot-mediated communication. In Proc. HRI 2013, ACM Press (2013), 1-8.
50. Rae, I., Takayama, L., and Mutlu, B. One of the gang: supporting in-group behavior for embodied-mediated communication. In Proc. CHI 2012, ACM Press (2012), 3091-3100.
51. Rae, I., Mutlu, B., and Takayama, L. Bodies in Motion: Mobility, Presence, and Task Awareness in Telepresence. In Proc. CHI 2014, ACM Press (2014), 2153-2162.
52. Riek, L. D. Realizing Hinokio: candidate requirements for physical avatar aystems. In Proceedings of the ACM/IEEE international conference on Human-robot interaction 2007, ACM Press (2007), 303-308.
53. Šabanovic, S., Bennett, C. C., and Lee, H. R. Towards Culturally Robust Robots: A Critical Social Perspective on Robotics and Culture. In Proc. HRI Workshop on Culture-Aware Robotics 2014, ACM Press (2014).
54. Sakamoto, D., Kanda, T., Ono, T., Ishiguro, H., and Hagita, N. Android as a telecommunication medium with a human-like presence. In Proc. HRI 2007, IEEE Press (2007), 193-200.
55. Schwartz, P. The art of the long view: paths to strategic insight for yourself and your company. Random House LLC (1996).
56. Schober, M. F. (1993). Spatial perspective-Taking in conversation. Cognition (1993), 47(1), 1-24.
57. Sellen, A., Buxton, B., and Arnott, J. Using spatial cues to improve videoconferencing. In Proc. CHI 1992, ACM Press (1992), 651-652.
58. Tang, J.C., Xiao, R., Hoff, A., Venolia, G., Therien, P., and Roseway, A. HomeProxy: exploring a physical proxy for video communication in the home. In Proc. CHI 2013, ACM Press (2013), 1339-1342.
59. Tomasello, M. Origins of human communication. MIT press, Cambridge (2008).
60. Tsui, K., Desai, M., Yanco, H., and Uhlik, C. Telepresence robots roam the halls of my office building. In HRI 2011 Workshop, 58.
61. Tsui, K. M., Desai, M., and Yanco, H. A. Towards measuring the quality of interaction: communication through telepresence robots. In Proceedings of the Workshop on Performance Metrics for Intelligent Systems, ACM Press (2012), 101-108.
62. Venkatesh, V., and Davis, F. D. A theoretical extension of the technology acceptance model: four longitudinal field studies. Management science (2000), 46(2), 186-204.
63. Venolia, G., Tang, J., Cervantes, R., Bly, S., Robertson, G., Lee, B., and Inkpen, K. Embodied social proxy: mediating interpersonal connection in hub-And-satellite teams. In Proc. CHI 2010, ACM Press (2010), 1049-1058.
64. Vespa, P. M., Miller, C., Hu, X., Nenov, V., Buxey, F., and Martin, N. A. Intensive care unit robotic telepresence facilitates rapid physician response to unstable patients and decreased cost in neurointensive care. In Surgical neurology 2007, 67(4), 331-337.
65. Weeks, G.D. and Chapanais, A. Cooperative versus conflictive problem solving in three telecommunication modes. Perceptual and motor skills, 42, 3 (1976), 879-917.
66. Wei, J., Wang, X., Peiris, R.L., Choi, Y., Martinez, X.R., Tache, R., Koh, J.T.K., Halupka, V., and Cheok, A. CoDine: An interactive multi-sensory system for remote dining. In Proc. UbiComp 2011, ACM Press (2011), 21-30.
67. Weiss, P. L. T., Whiteley, C. P., Treviranus, J., and Fels, D. I. PEBBLES: A personal technology for meeting educational, social and emotional needs of hospitalised children. In Personal and Ubiquitous Computing 5, 3 (2001), 157-168.
68. Wesselink, M. Videoconferencing as an educational intervention for children with autism (Masters thesis). Retrieved from http://webteach.org, ID: 0638210, 2012.
69. Yankelovich, N., Simpson, N., Kaplan, J., and Provino, J. Porta-person: Telepresence for the connected conference room. In Proc. CHI07 extended abstracts on Human factors in computing systems, ACM Press (2007), 2789-2794.