Improving communication during cardiac ICU multidisciplinary rounds through visual display of patient daily goals

Pediatric Critical Care Medicine

Volumn 17, Issue 7, 2016, Pages 677-683

  Justice, Lindsey B ^a,b   Cooper, David S ^a   Henderson, Carla ^b   Brown, James ^a   Simon, Katherine ^a   Clark, Lindsey ^a   Fleckenstein, Elizabeth ^a   Benscoter, Alexis ^a   Nelson, David P ^a  

^a CINCINNATI CHILDREN'S HOSPITAL MEDICAL CENTER   (United States)

^b UNIVERSITY OF CINCINNATI   (United States)

Author keywords

cardiac intensive care unit; communication; goals; multidisciplinary rounds; quality improvement

Indexed keywords

ARTICLE; CARDIAC PATIENT; FAMILY COUNSELING; HEALTH CARE QUALITY; HUMAN; INTENSIVE CARE; INTERDISCIPLINARY COMMUNICATION; NURSE; NURSE PRACTITIONER; PARENT; PEDIATRIC HOSPITAL; PHYSICIAN; PRIORITY JOURNAL; QUESTIONNAIRE; SATISFACTION; TOTAL QUALITY MANAGEMENT; CHILD; HEALTH CARE SURVEY; HUMAN RELATION; INTERPERSONAL COMMUNICATION; ORGANIZATION AND MANAGEMENT; PATIENT CARE; PATIENT CARE PLANNING; PEDIATRIC INTENSIVE CARE UNIT; PROCEDURES; PUBLIC RELATIONS; TEACHING ROUND;

CHILD; COMMUNICATION; HEALTH CARE SURVEYS; HUMANS; INTENSIVE CARE UNITS, PEDIATRIC; INTERPROFESSIONAL RELATIONS; PARENTS; PATIENT CARE PLANNING; PATIENT CARE TEAM; PROFESSIONAL-FAMILY RELATIONS; QUALITY IMPROVEMENT; TEACHING ROUNDS;

EID: 84967000273     PISSN: 15297535     EISSN: 19473893     Source Type: Journal    
DOI: 10.1097/PCC.0000000000000790     Document Type: Article

References (28)

1. Vats A, Goin KH, Fortenberry JD. Lean analysis of a pediatric intensive care unit physician group rounding process to identify inefficiencies and opportunities for improvement. Pediatr Crit Care Med 2011; 12: 415-421
2. Donchin Y, Gopher D, Olin M, et al. A look into the nature and causes of human errors in the intensive care unit. 1995. Qual Saf Health Care 2003; 12: 143-147
3. Lane D, Ferri M, Lemaire J, et al. A systematic review of evidenceinformed practices for patient care rounds in the ICU. Crit Care Med 2013; 41: 2015-2029
4. Woods DM, Holl JL, Angst DB, et al. Gaps in pediatric clinician communication and opportunities for improvement. J Healthc Qual 2008; 30: 43-54
5. Dodek PM, Raboud J: Explicit approach to rounds in an ICU improves communication and satisfaction of providers. Intensive Care Med 2003; 29: 1584-1588
6. O'Leary KJ, Wayne DB, Haviley C, et al. Improving teamwork: Impact of structured interdisciplinary rounds on a medical teaching unit. J Gen Intern Med 2010; 25: 826-832
7. Rehder KJ, Uhl TL, Meliones JN, et al. Targeted interventions improve shared agreement of daily goals in the pediatric intensive care unit. Pediatr Crit Care Med 2012; 13: 6-10
8. Schwartz JM, Nelson KL, Saliski M, et al. The daily goals communication sheet: A simple and novel tool for improved communication and care. Jt Comm J Qual Patient Saf 2008; 34: 608-613, 561
9. Langley GJ, Moen RD, Nolan KM, et al. The Improvement Guide. Second Edition. San Francisco, CA, Jossey-Bass, 2009
10. Bates KE, Bird GL, Shea JA, et al. A tool to measure shared clinical understanding following handoffs to help evaluate handoff quality. J Hosp Med 2014; 9: 142-147
11. Latour JM, Duivenvoorden HJ, Tibboel D, et al; EMPATHIC Study Group: The shortened EMpowerment of PArents in THe Intensive Care 30 questionnaire adequately measured parent satisfaction in pediatric intensive care units. J Clin Epidemiol 2013; 66: 1045-1050
12. Agarwal S, Frankel L, Tourner S, et al. Improving communication in a pediatric intensive care unit using daily patient goal sheets. J Crit Care 2008; 23: 227-235
13. Narasimhan M, Eisen LA, Mahoney CD, et al. Improving nurse-physician communication and satisfaction in the intensive care unit with a daily goals worksheet. Am J Crit Care 2006; 15: 217-222
14. Pronovost P, Berenholtz S, Dorman T, et al. Improving communication in the ICU using daily goals. J Crit Care 2003; 18: 71-75
15. Holzmueller CG, Timmel J, Kent PS, et al. Implementing a team-based daily goals sheet in a non-ICU setting. Jt Comm J Qual Patient Saf 2009; 35: 384-388, 341
16. Phipps LM, Thomas NJ. The use of a daily goals sheet to improve communication in the paediatric intensive care unit. Intensive Crit Care Nurs 2007; 23: 264-271
17. Siegele P: Enhancing outcomes in a surgical intensive care unit by implementing daily goals tools. Crit Care Nurse 2009; 29: 58-69
18. Centofanti JE, Duan EH, Hoad NC, et al. Use of a daily goals checklist for morning ICU rounds: A mixed-methods study. Crit Care Med 2014; 42: 1797-1803
19. Gurses AP, Xiao Y: A systematic review of the literature on multidisciplinary rounds to design information technology. J Am Med Inform Assoc 2006; 13: 267-276
20. Committee on Quality of Health Care in America: Crossing the Quality Chasm: A New Health System for the 21st Century. Washington, DC, National Academy Press, 2001
21. Niles N, Tarbox G, Schults W, et al. Using qualitative and quantitative patient satisfaction data to improve the quality of cardiac care. Jt Comm J Qual Improv 1996; 22: 323-335
22. Batalden P, Nelson E: Hospital quality: Patient, physician, and employee judgments. Int J Quality Assur 1991; 3: 7-17
23. Grol R: Improving the quality of medical care: Building bridges among professional pride, payer profit, and patient satisfaction. JAMA 2001; 286: 2578-2585
24. de Vos M, Graafmans W, Keesman E, et al. Quality measurement at intensive care units: Which indicators should we use?. J Crit Care 2007; 22: 267-274
25. Kryworuchko J, Heyland DK. Using family satisfaction data to improve the processes of care in ICU. Intensive Care Med 2009; 35: 2015-2017
26. Berenholtz SM, Dorman T, Ngo K, et al. Qualitative review of intensive care unit quality indicators. J Crit Care 2002; 17: 1-12
27. Homer CJ, Marino B, Cleary PD, et al. Quality of care at a children's hospital: the parent's perspective. Arch Pediatr Adolesc Med 1999; 153: 1123-1129
28. Tasa K, Baker GR, Murray M: Using patient feedback for quality improvement. Qual Manag Health Care 1996; 4: 55-67