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Volumn 42, Issue 9, 2012, Pages 25-30

Prediction of churn behaviour of bank customers using data mining tools

Author keywords

[No Author keywords available]

Indexed keywords


EID: 84961297790     PISSN: 09738703     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article
Times cited : (11)

References (19)
  • 1
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    • Customer Satisfaction Cues To Support Market Segmentation And Explain Switching Behavior
    • Athanassopoulos, A.D. (2000). “Customer Satisfaction Cues To Support Market Segmentation And Explain Switching Behavior.” Journal of Business Research, Volume 47, Issue 3, pp 191- 207.
    • (2000) Journal of Business Research , vol.47 , Issue.3 , pp. 191-207
    • Athanassopoulos, A.D.1
  • 3
  • 4
    • 85116006563 scopus 로고    scopus 로고
    • Data Mining In Banking and Finance: A Note For Bankers
    • Ahmedabad, Prentice Hall of India
    • Dass Rajanish (2006). “Data Mining In Banking and Finance: A Note For Bankers.” Indian Institute of Management, Ahmedabad, Prentice Hall of India, pp 3-9.
    • (2006) Indian Institute of Management , pp. 3-9
    • Rajanish, Dass1
  • 7
    • 85116053524 scopus 로고    scopus 로고
    • Data Mining: Concepts & Techniques
    • 2nd Edition, The Morgan Kaufmann Series in Data Management Systems, Morgan Kaufmann Publishers, Massachusetts
    • Han Jiewei, Kamber Michelin (2006). “Data Mining: Concepts & Techniques.” 2nd Edition, The Morgan Kaufmann Series in Data Management Systems, Morgan Kaufmann Publishers, Massachusetts, pp 224-256.
    • (2006) , pp. 224-256
    • Jiewei, Han1    Michelin, Kamber2
  • 8
    • 85116069951 scopus 로고    scopus 로고
    • Indiastudychannel.com, accessed on February 22, 2011
    • Indiastudychannel.com, “Fathimathabasum: Data Mining In Banks”, http://www.indiastudychannel.com/projects/1804-Data-Mininganks.aspx. accessed on February 22, 2011.
    • Fathimathabasum: Data Mining In Banks
  • 10
    • 0003902676 scopus 로고    scopus 로고
    • 12th Edition, Pearson Prentice Hall, Upper Saddle River, N.J., Northwestern University
    • Kotler, P, Keller, K.L (2006). “Marketing Management.” 12th Edition, Pearson Prentice Hall, Upper Saddle River, N.J., Northwestern University, pp.177-192.
    • (2006) Marketing Management , pp. 177-192
    • Kotler, P1    Keller, K.L2
  • 11
    • 1842478892 scopus 로고    scopus 로고
    • Customer Attrition Analysis For Financial Services Using Proportional Hazard Models
    • Poel, Van Den, D. & Lariviere, B. (2003). “Customer Attrition Analysis For Financial Services Using Proportional Hazard Models.” European Journal of Operational Research, Vol. 157, Issue 1, pp 196-217.
    • (2003) European Journal of Operational Research , vol.157 , Issue.1 , pp. 196-217
    • Poel, Van1    Den, D.2    Lariviere, B.3
  • 13
    • 0002889808 scopus 로고
    • Decision Trees As Probabilistic Classifiers
    • Irvine, CA
    • Quinlan J. R. (1987). “Decision Trees As Probabilistic Classifiers.” in Proc., 4th Int. Workshop Machine Learning, Irvine, CA, pp 31-37.
    • (1987) Proc., 4th Int. Workshop Machine Learning , pp. 31-37
    • Quinlan, J. R.1
  • 14
    • 0002621626 scopus 로고    scopus 로고
    • Public: A decision Tree Classifier That Integrates Building And Pruning
    • New York, 1998
    • Rastogi R. and Shim K. (1998). “Public: A decision Tree Classifier That Integrates Building And Pruning.” in Proc. 24th Int. Conf. Very Large Data Bases, New York, 1998, pp 404-415.
    • (1998) Proc. 24th Int. Conf. Very Large Data Bases , pp. 404-415
    • Rastogi, R.1    Shim, K.2
  • 15
    • 0025486182 scopus 로고
    • Zero Defections: Quality Comes To Service
    • September October
    • Reichheld, F.F. and Sasser, W.E. (1990). “Zero Defections: Quality Comes To Service.” Harvard Business Review, Vol. 69, September October, pp 105-111.
    • (1990) Harvard Business Review , vol.69 , pp. 105-111
    • Reichheld, F.F.1    Sasser, W.E.2
  • 17
    • 33847054489 scopus 로고    scopus 로고
    • CRM And Customer Service: Strategic Asset Or Corporate Overhead?
    • Smith A. (2006). “CRM And Customer Service: Strategic Asset Or Corporate Overhead?” Handbook of Business Strategy, Vol.7, pp 87-93.
    • (2006) Handbook of Business Strategy , vol.7 , pp. 87-93
    • Smith, A.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.