The MNM service model - Refined views on generic service management

Journal of Communications and Networks

Volumn 3, Issue 4, 2001, Pages 297-306

  Garschhammer, Markus ^a   Hauck, Rainer ^a   Kempter, Bernhard ^a   Radisic, Igor ^a   Roelle, Harald ^a   Schmidt, Holger ^a  

^a NONE

Author keywords

Provider hierarchy; Service management; Service model

Indexed keywords

EID: 0037726995     PISSN: 12292370     EISSN: None     Source Type: Journal    
DOI: 10.1109/JCN.2001.6596960     Document Type: Article

References (23)

1. M. Garschhammer et al., "Towards generic service management concepts - a service model based approach," in Proc: 7th IFIP/IEEE Int. Symp. on Integrated Management (IM 2001), May 2001.
2. Service Architecture Version 5.0. TINA Baseline, TINA Consortium, June 1997.
3. Management Architecture Version 2.0, TINA Baseline TB_GN.010_2.0_94, TINA Consortium, Dec. 1994.
4. Office of Government Commerce (OGC), Service Support, the Stationary Office, 2000.
5. Office of Government Commerce (OGC), Service Delivery, the Stationary Office, 2001.
6. Telecom Operations Map. Approved Version 2.1 GB910, Tele-Management Forum, Mar. 2000.
7. Common Information Model (CIM) Core Specification Version 2.5., June 2001.
8. D. Lewis et al., "Integrating service and network management compoments for service fulfilment," in Proc. 10th IFIP/IEEE Int. Workshop on Systems: Operations & Management (DSOM'99), Zürich, Switzerland, 1999.
9. R. State, O. Festor, and E. Nataf, "Managing highly dynamic services using extended temporal network information models," in Proc: 7th Int. IFIP/IEEE Symposium on Integrated Management (IM 2001), May 2001.
10. J. Hong, J.-S. Kim, and J.-T. Park, "A CORBA-based QoS management framework for distributed multimedia services and applications," in Proc. 9th IFIP/IEEE Int. Workshop on Systems: Operations & Management (DSOM'98), Newark, Delaware, 1998.
11. D. Lewis, "A review of approaches to developing service management systems," J. Network and Systems Management, vol. 8, no. 2 pp. 141-156, 2000.
12. C. Mayerl et al., "Specification of a service management architecture to run distributed and networked systems," in Proc. 3rd IFIP/GI Int. Conference on Trends towards a Universal Service Market (USM 2000), Munich, Germany, 2000.
13. G. Chen and Q. Kong, "Integrated management solution architecture," in Proc. NOMS 2000 IEEE/IFIP Network Operations and Managment Symp. - The Networked Planet: Management Beyond 2000, pp. 217-230, Apr. 2000.
14. P. Bhoj, S. Singhal, and S. Chutani, "SLA management in federated environments," in Proc. 6th IFIP/IEEE Int. Symp. Integrated Network Management (IM'99), Boston, 1999.
15. Information Technology-Open Systems Interconnection-Systems Management Overview. IS 10040, International Organization for Standardization and International Electrotechnical Committee, 1992.
16. M. Langer and M. Nerb, "An ODP enterprise specification of customer service management for connectivity services," in Proc. 3rd Int. Enterprise Distributed Object Computing Conference (EDOC '99), pp. 94-103, Mannheim, Germany, Sept. 1999.
17. M. Langer, Konzeption und Anwendung einer Customer Service Management Architektur, Ph.D. thesis, Technische Universität München, Mar. 2001.
18. M. Nerb, Customer Service Management als Basis für interorganisationales Dienstmanagement, Ph.D. thesis, Technische Universität München, Mar. 2001.
19. H. Schmidt, "Service Contracts based on Work ow Modeling," in A. Ambler, S.B. Calo, and G. Kar, editors, Proc. 11th Annual IFIP/IEEE Int. Workshop on Distributed Systems: Operations & Management (DSOM 00), no. 1960 in Lecture Notes in Computer Science, Austin, Texas, USA, Dec. 2000. Springer.
20. R. Hauck, Architektur für die Automation der Managementin- strumentierung bausteinbasierter Anwendungen, Ph.D. thesis, Ludwig-Maximilians-Universität, at München, Oct. 2001.
21. R. Hauck, "Architecture for an automated management instrumentation of component based applications," in Proc. 12th Annual IFIP/IEEE Int. Workshop on Distributed Systems: Operations & Management (DSOM 2001), Nancy, France, Oct. 2001.
22. M. Langer and M. Nerb, "Customer service management: An information model for communication services," in Trends in Distributed Systems: Torwards a Universal Service Market. Proc. 3rd Int. IFIP/GI Working Conference, USM 2000, Sept. 2000.
23. H.-G. Hegering, S. Abeck, and B. Neumair, Integrated management of networked systems-concepts, architectures and their operational application, Morgan Kaufmann Publishers, ISBN 1-55860-571-1, 1999.