Transforming electronic mail folders into case bases

Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

Volumn 2080, Issue , 2001, Pages 690-701

  Kusui, Dai ^a   Shimazu, Hideo ^a  

^a NEC CORPORATION   (Japan)

Author keywords

[No Author keywords available]

Indexed keywords

ELECTRONIC MAIL; INTELLIGENT AGENTS; KNOWLEDGE MANAGEMENT; SALES;

CBR SYSTEMS; CUSTOMER SUPPORT; ELECTRONIC MAIL MANAGEMENT; ELECTRONIC MAIL MESSAGES; EMPIRICAL ANALYSIS; HIGH-TECH PRODUCTS; KNOWLEDGE-SHARING; MICROSOFT OUTLOOK;

CASE BASED REASONING;

EID: 84956677151     PISSN: 03029743     EISSN: 16113349     Source Type: Book Series    
DOI: 10.1007/3-540-44593-5_49     Document Type: Conference Paper

References (8)

1. Aha, D.W., and Breslow, L.A.: 1997, Refining conversational case libraries, Proceedings of the Second International Conference on Case-Based Reasoning, pp. 267-278.
2. [Aha et al 1998] Aha, D.W., Maney, T., and Breslow, L.A.: 1998, Supporting dialogue inferencing in conversational case-based reasoning, Proceedings of the Fourth European Workshop on Case-Based Reasoning, pp. 262-273, LNAI 1488, Springer Verlag, Berlin.
3. [Göker & Roth-Berghofer 1999] Göker, M. and Roth-Berghofer, T.: 1999, Development and Utilization of a Case-Based Help-Desk Support System in a Corporate Environment, Case-Based Reasoning Research and Development, Proceedings of the ICCBR99, pp. 132-146, LNAI 1650, Springer Verlag, Berlin.
4. [Kana 2001] Kana communications home page, (http://www.kana.com).
5. [Nonaka 1991] Nonaka, I.: 1991. The Knowledge-Creating Company. Cambridge, MA: Harvard Business Review.
6. [Primus 2001] PRIMUS home page, (http://www.primus.com).
7. [Shimazu et al 2001] Shimazu, H. and Shibata, A., and Nihei, K.: 2001. ExpertGuide: A Conversational Case-based Reasoning Tool for Developing Mentors in Knowledge Spaces The International Journal of Artificial Intelligence, Neural Networks, and, Complex Problem-Solving Technologies, Vol. 14, Issue 1, January 2001. Kluwer Academic Publishers.
8. [Thomas et al 1997] Thomas, H., Foil, R., and Dacus, J.: 1997, New Technology Bliss and Pain in a Large Customer Service Center, Case-Based Reasoning Research and Development, Proceedings of the ICCBR97, pp. 166-177, LNAI 1266, Springer Verlag, Berlin.