New technology bliss and pain in a large customer service center

Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

Volumn 1266, Issue , 1997, Pages 166-177

  Thomas, Helen ^a   Foil, Richard ^a   Dacus, Jim ^b  

^a Thomson Consumer Electronics   (United States)

^b Inference Corporation   (United States)

Author keywords

Case based reasoning; CBR; Consumer electronics industry; Customer service center; Large scale integration; Technology assisted technical support

Indexed keywords

COMPUTER GRAPHICS; CONSUMER ELECTRONICS; COSTS; DIGITAL TELEVISION; ELECTRONICS INDUSTRY; HIGH DEFINITION TELEVISION; INFORMATION SERVICES; LSI CIRCUITS; MANUFACTURE; MULTIMEDIA SYSTEMS; RETAIL STORES; SALES; SEARCH ENGINES; TELEVISION SYSTEMS;

CASEBASED REASONINGS (CBR); COMPUTER-TELEPHONY INTEGRATIONS; CONSUMER ELECTRONICS PRODUCTS; CUSTOMER SERVICE CENTERS; DIGITAL VIDEO DISCS; DOCUMENT MANAGEMENT; HOME THEATER SYSTEMS; TECHNICAL SUPPORT;

CASE BASED REASONING;

EID: 33646014818     PISSN: 03029743     EISSN: 16113349     Source Type: Book Series    
DOI: 10.1007/3-540-63233-6_489     Document Type: Conference Paper

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