Development and utilization of a case-based help-desk support system in a corporate environment

Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

Volumn 1650, Issue , 1999, Pages 132-146

  Göker, Mehmet ^a   Roth Berghofer, Thomas ^b  

^a DAIMLER AG   (Germany)

^b Tecinno GmbH   (Germany)

Author keywords

[No Author keywords available]

Indexed keywords

KNOWLEDGE BASED SYSTEMS;

AI TECHNOLOGIES; CASEBASED REASONINGS (CBR); CORPORATE ENVIRONMENT; DEVELOPMENT AND UTILIZATIONS; HELP-DESK SUPPORT; ORGANIZATIONAL STRUCTURES; SYSTEM DEVELOPMENT; TECHNICAL PROCESS;

CASE BASED REASONING;

EID: 84957797568     PISSN: 03029743     EISSN: 16113349     Source Type: Book Series    
DOI: 10.1007/3-540-48508-2_10     Document Type: Conference Paper

References (18)

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