Accelerating Improvement and Narrowing Gaps: Trends in Patients' Experiences with Hospital Care Reflected in HCAHPS Public Reporting

Health Services Research

Volumn 50, Issue 6, 2015, Pages 1850-1867

  Elliott, Marc N ^a   Cohea, Christopher W ^b   Lehrman, William G ^c   Goldstein, Elizabeth H ^c   Cleary, Paul D ^d   Giordano, Laura A ^b   Beckett, Megan K ^e   Zaslavsky, Alan M ^e  

^a RAND CORPORATION   (United States)

^b Health Services Advisory Group   (United States)

^c CENTERS FOR MEDICARE AND MEDICAID SERVICES   (United States)

^d YALE UNIVERSITY   (United States)

^e HARVARD MEDICAL SCHOOL   (United States)

Author keywords

bedsize; for profit; HCAHPS; improvement

Indexed keywords

ADULT; AGED; CONFERENCE PAPER; CONTROLLED STUDY; EDUCATION; FEMALE; GENDER; HEALTH; HEALTH CARE; HOSPITAL CARE; HOSPITAL PATIENT; HUMAN; MAJOR CLINICAL STUDY; MALE; MEDICAID; MEDICARE; PROBABILITY; QUALITY CONTROL; SCORING SYSTEM; UNITED STATES; VERY ELDERLY; ADOLESCENT; DEMOGRAPHY; HEALTH CARE QUALITY; HEALTH SERVICES RESEARCH; HEALTH STATUS; HOSPITAL; HOSPITAL BED CAPACITY; MIDDLE AGED; ORGANIZATION AND MANAGEMENT; PATIENT SATISFACTION; SEX DIFFERENCE; SOCIOECONOMICS; STATISTICS AND NUMERICAL DATA; YOUNG ADULT;

ADOLESCENT; ADULT; AGED; AGED, 80 AND OVER; FEMALE; HEALTH SERVICES RESEARCH; HEALTH STATUS; HOSPITAL BED CAPACITY; HOSPITALS; HUMANS; MALE; MIDDLE AGED; OWNERSHIP; PATIENT SATISFACTION; QUALITY OF HEALTH CARE; RESIDENCE CHARACTERISTICS; SEX FACTORS; SOCIOECONOMIC FACTORS; YOUNG ADULT;

EID: 84955335864     PISSN: 00179124     EISSN: 14756773     Source Type: Journal    
DOI: 10.1111/1475-6773.12305     Document Type: Conference Paper

References (29)

1. American Hospital Association. 2013. Hospitals: The Changing Landscape is Good for Patients & Health Care. Washington, DC: American Hospital Association.
2. Berwick, D. M., B. James, and, M. J. Coye,. 2003. " Connections between Quality Measurement and Improvement." Medical Care 41 (1 Suppl): I30-8.
3. Centers for Medicare and Medicaid Services. 2011. Open Door Forum: Hospital Value-Based Purchasing. Baltimore, MD: Centers for Medicare and Medicaid Services.
4. Centers for Medicare and Medicaid Services. 2012a. " HCAHPS Fact Sheet " [accessed on May 29, 2012]. Available at http://www.hcahps.org/files/HCAHPS%20Fact%20Sheet%20May%202012.pdf
5. Centers for Medicare and Medicaid Services. 2012b. " HCAHPS QA Guidelines Page " [accessed on May 29, 2012]. Available at http://www.hcahpsonline.org/qaguidelines.aspx
6. Centers for Medicare and Medicaid Services. 2012c. " HCAHPS Website " [accessed on May 29, 2012]. Available at http://www.hcahps.org/home.aspx
7. Davern, M., 2013. " Nonresponse Rates Are a Problematic Indicator of Nonresponse Bias in Survey Research." Health Services Research 48 (3): 905-12.
8. Elliott, M. N., B. K. Finch, D. Klein, S. Ma, D. P. Do, M. K. Beckett, N. Orr, and, N. Lurie,. 2008. " Sample Designs for Measuring the Health of Small Racial/Ethnic Subgroups." Statistics in Medicine 27 (20): 4016-29.
9. Elliott, M. N., A. M. Zaslavsky, E. Goldstein, W. Lehrman, K. Hambarsoomians, M. K. Beckett, and, L. Giordano,. 2009. " Effects of Survey Mode, Patient Mix, and Nonresponse on CAHPS Hospital Survey Scores." Health Services Research 44 (2 Pt 1): 501-18.
10. Elliott, M. N., W. G. Lehrman, E. H. Goldstein, L. A. Giordano, M. K. Beckett, C. W. Cohea, and, P. D. Cleary,. 2010. " Hospital Survey Shows Improvements in Patient Experience." Health Affairs 29 (11): 2061-7.
11. Elliott, M. N., W. G. Lehrman, M. K. Beckett, E. Goldstein, K. Hambarsoomian, and, L. A. Giordano,. 2012. " Gender Differences in Patients' Perceptions of Inpatient Care." Health Services Research 47 (4): 1482-501.
12. Frampton, S., S. Guastello, C. Brady, M. Hale, S. Horowitz, S. B. Smith, and, S. Stone,. 2008. Patient-Centered Care: Improvement Guide. Derby, CT: Planetree Inc and Picker Institute.
13. Giordano, L. A., M. N. Elliott, E. Goldstein, W. G. Lehrman, and, P. A. Spencer,. 2010. " Development, Implementation, and Public Reporting of the HCAHPS Survey." Medical Care Research and Review: MCRR 67 (1): 27-37.
14. Goldstein, E., M. N. Elliott, W. G. Lehrman, K. Hambarsoomian, and, L. A. Giordano,. 2010. " Racial/Ethnic Differences in Patients' Perceptions of Inpatient Care Using the HCAHPS Survey." Medical Care Research and Review: MCRR 67 (1): 74-92.
15. Groves, R. M., and, E. Peytcheva,. 2008. " The Impact of Nonresponse Rates on Nonresponse Bias: A Meta-Analysis." Public Opinion Quarterly 72 (2): 167-89.
16. Groves, R. M., F. Fowler Jr., M. Couper, J. Lepkowski, E. Singer, and, R. Tourangeau,. 2009. Survey Methodology. 2d ed. New York: John Wiley and Sons.
17. Halbesleben, J. R., and, M. V. Whitman,. 2013. " Evaluating Survey Quality in Health Services Research: A Decision Framework for Assessing Nonresponse Bias." Health Services Research 48 (3): 913-30.
18. Jencks, S. F., T. Cuerdon, D. R. Burwen, B. Fleming, P. M. Houck, A. E. Kussmaul, D. S. Nilasena, D. L. Ordin, and, D. R. Arday,. 2000. " Quality of Medical Care Delivered to Medicare Beneficiaries: A Profile at State and National Levels." Journal of the American Medical Association 284 (13): 1670-6.
19. Jha, A. K., E. J. Orav, J. Zheng, and, A. M. Epstein,. 2008. " Patients' Perception of Hospital Care in the United States." New England Journal of Medicine 359 (18): 1921-31.
20. Johnson, T. P., and, J. S. Wislar,. 2012. " Response Rates and Nonresponse Errors in Surveys." Journal of the American Medical Association 307 (17): 1805-6.
21. Ketelsen, L., K. Cook, and, B. Kennedy,. 2014. The HCAHPS Handbook, Tactics to Improve Quality and the Patient Experience. 2d ed. Pensacola, FL: Fire Starter Publishing.
22. Lehrman, W. G., M. N. Elliott, E. Goldstein, M. K. Beckett, D. J. Klein, and, L. A. Giordano,. 2010. " Characteristics of Hospitals Demonstrating Superior Performance in Patient Experience and Clinical Process Measures of Care." Medical Care Research and Review: MCRR 67 (1): 38-55.
23. Lindenauer, P. K., D. Remus, S. Roman, M. B. Rothberg, E. M. Benjamin, A. Ma, and, D. W. Bratzler,. 2007. " Public Reporting and Pay for Performance in Hospital Quality Improvement." New England Journal of Medicine 356 (5): 486-96.
24. Marshall, M. N., P. G. Shekelle, H. T. Davies, and, P. C. Smith,. 2003. " Public Reporting on Quality in the United States and the United Kingdom." Health Affairs (Millwood) 22 (3): 134-48.
25. McGlynn, E. A., 2003. " Introduction and Overview of the Conceptual Framework for a National Quality Measurement and Reporting System." Medical Care 41 (1 Suppl): I1-7.
26. O'Malley, A. J., A. M. Zaslavsky, M. N. Elliott, L. Zaborski, and, P. D. Cleary,. 2005. " Case-Mix Adjustment of CAHPS Hospital Survey." Health Services Research 40 (6p2): 2162-81.
27. Roland, M., M. Elliott, G. Lyratzopoulos, J. Barbiere, R. A. Parker, P. Smith, P. Bower, and, J. Campbell,. 2009. " Reliability of Patient Responses in Pay for Performance Schemes: Analysis of National General Practitioner Patient Survey Data in England." BMJ 339: b3851.
28. Williams, S. C., S. P. Schmaltz, D. J. Morton, R. G. Koss, and, J. M. Loeb,. 2005. " Quality of Care in U.S. Hospitals as Reflected by Standardized Measures, 2002-2004." New England Journal of Medicine 353 (3): 255-64.
29. Woodhouse, G., M. Yang, H. Goldstein, and, J. Rasbash,. 1996. " Adjusting for Measurement Error in Multilevel Analysis." Journal of the Royal Statistical Society Series A-Statistics in Society 159: 201-12.