The impact of redesigning care processes on quality of care: A systematic review

BMC Health Services Research

Volumn 16, Issue 1, 2016, Pages

  Van Leijen Zeelenberg, Janneke E ^a   Elissen, Arianne M J ^a   Grube, Kerstin ^b   Van Raak, Arno J A ^a   Vrijhoef, Hubertus J M ^c,d,e   Kremer, Bernd ^f   Ruwaard, Dirk ^a  

^a MAASTRICHT UNIVERSITY   (Netherlands)

^b MAASTRICHT UNIVERSITY   (Netherlands)

^c NATIONAL UNIVERSITY OF SINGAPORE   (Singapore)

^d TILBURG UNIVERSITY   (Netherlands)

^e FREE UNIVERSITY OF BRUSSELS   (Belgium)

^f MAASTRICHT UNIVERSITY MEDICAL CENTER   (Netherlands)

Author keywords

Healthcare processes; Process redesign; Quality of care; Systematic review

Indexed keywords

CHECKLIST; HUMAN; MEDICINE; SYSTEMATIC REVIEW; HEALTH CARE DELIVERY; HEALTH CARE QUALITY; METHODOLOGY; ORGANIZATION AND MANAGEMENT; OUTCOME ASSESSMENT; STANDARDS; TOTAL QUALITY MANAGEMENT; TREATMENT OUTCOME;

CHECKLIST; DELIVERY OF HEALTH CARE; HUMANS; OUTCOME AND PROCESS ASSESSMENT (HEALTH CARE); OUTCOME ASSESSMENT (HEALTH CARE); QUALITY IMPROVEMENT; QUALITY OF HEALTH CARE; RESEARCH DESIGN;

EID: 84954341930     PISSN: None     EISSN: 14726963     Source Type: Journal    
DOI: 10.1186/s12913-016-1266-0     Document Type: Review

References (38)

1. Hofmarcher MM, Oxley H, Rusticelli E. Improved Health System Performance Through Better Care Coordination. OECD Health Working Paper No 30. Paris: The Organisation for Economic Co-operation and Development; 2007.
2. Institute of Medicine. Crossing the Quality Chasm: A New Health System for the 21st Century. Washington, DC: National Academies Press; 2001.
3. OECD. Health at a Glance: Europe 2012. Paris: The Organisation for Economic Co-operation and Development; 2012.
4. Fuchs VR, Emanuel EJ. Health care reform: Why? What? When? Health Aff. 2005;24(6):1399-414.
5. Institute of Medicine. Performance Measurement: Accelerating Improvement. Washington, D.C.: Institute of Medicine; 2006.
6. Elkhuizen SG, Limburg M, Bakker PJ, Klazinga NS. Evidence-based re-engineering: re-engineering the evidence. A systematic review of the literature on business process redesign (BPR) in hospital care. Int J Health Care Qual Assur. 2006;19(6-7):477-99.
7. Vest JR, Gamm LD. A critical review of the research literature on Six sigma, lean and StuderGroup's hardwiring excellence in the united states: the need to demonstrate and communicate the effectiveness of transformation strategies in healthcare. Impl Sc. 2009;4:35.
8. Harmon P, Business Process Change. A manager's guide to improving, redesigning and automating processes. San Francisco, CA: Morgan Kaufmann Publishers; 2003.
9. Donabedian A. An introduction to Quality Assurance. In: Bashshur R, editor. Health Care. Oxford: University Press; 2003.
10. Moher D, Liberati A, Tetzlaff J, Altman DG. Preferred reporting items for systematic reviews and meta-analyses: the PRISMA statement. BMJ. 2009;339:b2535.
11. Ogrinc G, Mooney SE, Estrada C, Foster T, Goldmann D, Hall LW, et al. The SQUIRE [Standards for Quality Improvement Reporting Excellence] guidelines for quality improvement reporting: explanation and elaboration. Qual Saf Health Care. 2008;17 Suppl 1:i13-32.
12. Wood DL, Brennan MD, Chaudhry R, Chihak AA, Feyereisn WL, Woychick NL, et al. Standardized care processes to improve quality and safety of patient care in a large academic practice: the Plummer Project of the Department of Medicine, Mayo Clinic. Health Serv Manage Res. 2008;21(4):276-80.
13. Auerbach AD, Wachter RM, Cheng HQ, Maselli J, McDermott M, Vittinghoff E, et al. Comanagement of surgical patients between neurosurgeons and hospitalists. Arch Int Med. 2010;13;170(22):2004-10.
14. Kelly AM, Bryant M, Cox L, Jolley D. Improving emergency department efficiency by patient streaming to outcomes-based teams. Aust Health Rev. 2007;31(1):16-21.
15. Kim CS, Hayman JA, Billi, JE, Lash K, Lawrence TS. The application of lean thinking to the care of patients with bone and brain metastasis with radiation therapy. J Oncol Pract. 2007;3(4):189-93.
16. Krening CF, Rehling-Anthony K, Garko C. Oxytocin administration: the transition to a safer model of care. J Perinat Neonat Nur. 2012;26(1):15-24.
17. Liss DT, Fishman PA, Rutter CM, Grembowski D, Ross TR, Johnson EA, et al. Outcomes among chronically Ill adults in a medical home prototype. Am J Manag Care. 2013;19(10):E348-+.
18. Murray O, Christen K, Marsh A, Bayer J. Fracture clinic redesign: improving standards in patient care and interprofessional education. Swiss Med Wkly. 2012;142:w13630.
19. Ravikumar TS, Sharma C, Marini C, Steele GD Jr, Ritter G, Barrera R, et al. A validated value-based model to improve hospital-wide perioperative outcomes: adaptability to combined medical/surgical inpatient cohorts. Ann Surg. 2010;252(3):486-96. discussion 96-8.
20. Reid RJ, Fishman PA, Yu O, Ross TR, Tufano JT, Soman MP, et al. Patient-centered medical home demonstration: a prospective, quasi-experimental, before and after evaluation. Am J Manag Care. 2009;15(9):E71-87.
21. Shannon RP, Frndak D, Grunden N, Lloyd JC, Herbert C, Patel B, et al. Using real-time problem solving to eliminate central line infections. Jt Comm J Qual Patient Saf. 2006;32(9):479-87.
22. Shendel-Falik N, Feinson M, Mohr BJ. Enhancing patient safety - Improving the patient handoff process through appreciative inquiry. J Nurs Admin. 2007;37(2):95-104.
23. Hwang TG, Lee Y, Shin H. Structure-oriented versus process-oriented approach to enhance efficiency for emergency room operations: what lessons Can We learn? J Healthc Manag. 2011;56(4):255-67.
24. King DL, Ben-Tovim DI, Bassham J. Redesigning emergency department patient flows: application of lean thinking to health care. Emerg Med Australas. 2006;18(4):391-7.
25. Raab SS, Andrew-Jaja C, Condel JL, Dabbs DJ. Improving Papanicolaou test quality and reducing medical errors by using Toyota production system methods. Am J Obstet Gynecol. 2006;194(1):57-64.
26. Raab SS, Grzybicki DM, Condel JL, Stewart WR, Turcsanyi BD, Mahood LK, et al. Effect of Lean method implementation in the histopathology section of an anatomical pathology laboratory. J Clin Pathol. 2008;61(11):1193-9.
27. Raab SS, Grzybicki DM, Sudilovsky D, Balassanian R, Janosky JE, Vrbin CM. Effectiveness of Toyota process redesign in reducing thyroid gland fine-needle aspiration error. Am J Clin Pathol. 2006;126(4):585-92.
28. Collar RM, Shuman AG, Feiner S, McGonegal AK, Heidel N, Duck M, et al. Lean management in academic surgery. J Am Coll Surg. 2012;214(6):928-36.
29. Pennell L, Smith-Snyder CM, Hudson LR, Hamar GB, Westerfield J. Practice changes in glycemic management and outcomes in coronary artery bypass surgery patients. J Cardiovasc Nurs. 2005;20(1):26-34.
30. Dimitrov DM, Rumrill Jr PD. Pretest-posttest designs and measurement of change. Work. 2003;20(2):159-65.
31. Shojania KG, Grimshaw JM. Evidence-based quality improvement: the state of the science. Health Aff. 2005;24(1):138-50.
32. Hulscher ME, Laurant MG, Grol RP. Process evaluation on quality improvement interventions. Qual Saf Health Care. 2003;12(1):40-6.
33. Nolte E, Conklin A, Adams J, Brunn M, Cadier B, Chevreul K, et al. Evaluating chronic disease management. Recommendations for funders and users. Santa Monica, CA: RAND Corporation; 2012.
34. Ovretveit J, Gustafson D. Evaluation of quality improvement programmes. Qual Saf Health Care. 2002;11(3):270-5.
35. Mazzocato P, Savage C, Brommels M, Aronsson H, Thor J. Lean thinking in healthcare: a realist review of the literature. Qual Saf Health Care. 2010;19(5):376-82.
36. Schouten LM, Hulscher ME, van Everdingen JJ, Huijsman R. Grol RP: evidence for the impact of quality improvement collaboratives: systematic review. BMJ. 2008;336(7659):1491-4.
37. Jackson GL, Powers BJ, Chatterjee R, Bettger JP, Kemper AR, Hasselblad V, et al. Improving patient care. The patient centered medical home. A systematic review. Ann Intern Med. 2013;158(3):169-78.
38. Chalmers I, Glasziou P, Godlee F. All trials must be registered and the results published. BMJ. 2013;346:f105.