메뉴 건너뛰기




Volumn 35, Issue 15-16, 2015, Pages 898-917

Heritage site management: from dark tourism to transformative service experience?

Author keywords

co creation; dark tourism; heritage marketing; servicescapes; transformative services

Indexed keywords

CITIZENSHIP; HERITAGE TOURISM; MARKETING; SOCIAL CHANGE; THEORETICAL STUDY; TOURISM MANAGEMENT;

EID: 84952298655     PISSN: 02642069     EISSN: 17439507     Source Type: Journal    
DOI: 10.1080/02642069.2015.1090980     Document Type: Article
Times cited : (80)

References (53)
  • 2
    • 0142185991 scopus 로고    scopus 로고
    • The convergence process in heritage tourism
    • A.Apostolakis, (2003). The convergence process in heritage tourism. Annals of Tourism Research, 30(4), 795–812. doi: 10.1016/S0160-7383(03)00057-4
    • (2003) Annals of Tourism Research , vol.30 , Issue.4 , pp. 795-812
    • Apostolakis, A.1
  • 4
  • 5
    • 79959818555 scopus 로고    scopus 로고
    • Sought experiences at (dark) heritage sites
    • A.Biran,, Y.Poria,, & G.Oren, (2011). Sought experiences at (dark) heritage sites. Annals of Tourism Research, 38(3), 820–841. doi: 10.1016/j.annals.2010.12.001
    • (2011) Annals of Tourism Research , vol.38 , Issue.3 , pp. 820-841
    • Biran, A.1    Poria, Y.2    Oren, G.3
  • 6
    • 0001926055 scopus 로고
    • Servicescapes: The impact of physical surroundings on customers and employees
    • M.J.Bitner, (1992). Servicescapes: The impact of physical surroundings on customers and employees. Journal of Marketing, 56(1), 57–71. doi: 10.2307/1252042
    • (1992) Journal of Marketing , vol.56 , Issue.1 , pp. 57-71
    • Bitner, M.J.1
  • 8
    • 43049170061 scopus 로고    scopus 로고
    • Representations of slavery
    • C.Buzinde,, & C.Santos, (2008). Representations of slavery. Annals of Tourism Research, 35(2), 469–488. doi: 10.1016/j.annals.2008.01.003
    • (2008) Annals of Tourism Research , vol.35 , Issue.2 , pp. 469-488
    • Buzinde, C.1    Santos, C.2
  • 12
    • 0011228344 scopus 로고    scopus 로고
    • JFK and dark tourism: A fascination with assassination
    • M.Foley,, & J.Lennon, (1996b). JFK and dark tourism: A fascination with assassination. International Journal of Heritage Studies, 2(4), 198–211. doi: 10.1080/13527259608722175
    • (1996) International Journal of Heritage Studies , vol.2 , Issue.4 , pp. 198-211
    • Foley, M.1    Lennon, J.2
  • 13
    • 84990316989 scopus 로고    scopus 로고
    • Adapting a service logic for marketing
    • C.Gronroos, (2006). Adapting a service logic for marketing. Marketing Theory, 6(3), 317–333. doi: 10.1177/1470593106066794
    • (2006) Marketing Theory , vol.6 , Issue.3 , pp. 317-333
    • Gronroos, C.1
  • 14
    • 80053497835 scopus 로고    scopus 로고
    • Value co-creation in a service logic: A critical analysis
    • C.Gronroos, (2011). Value co-creation in a service logic: A critical analysis. Marketing Theory, 11(3), 279–301. doi: 10.1177/1470593111408177
    • (2011) Marketing Theory , vol.11 , Issue.3 , pp. 279-301
    • Gronroos, C.1
  • 15
    • 55649098829 scopus 로고    scopus 로고
    • Dutiful tourism: Encountering the Cambodian genocide
    • R.Hughes, (2008). Dutiful tourism: Encountering the Cambodian genocide. Asia Pacific Viewpoint, 49(3), 318–330. doi: 10.1111/j.1467-8373.2008.00380.x
    • (2008) Asia Pacific Viewpoint , vol.49 , Issue.3 , pp. 318-330
    • Hughes, R.1
  • 16
    • 82955235660 scopus 로고    scopus 로고
    • Benefits of visiting a ‘dark tourism’ site: The case of the Jeju April 3rd Peace Park, Korea
    • E.-J.Kang,, N.Scott, T.J.Lee,, & R.Ballantyne, (2012). Benefits of visiting a ‘dark tourism’ site: The case of the Jeju April 3rd Peace Park, Korea. Tourism Management, 33(2), 257–265. doi: 10.1016/j.tourman.2011.03.004
    • (2012) Tourism Management , vol.33 , Issue.2 , pp. 257-265
    • Kang, E.-J.1    Scott, N.2    Lee, T.J.3    Ballantyne, R.4
  • 17
    • 84952302150 scopus 로고    scopus 로고
    • The memory of things: The testimony of authentic substance in memorial work. In Conference Transcript of the 2nd nd Dialogforum Mauthausen, 8th-9th of June 2010 Mauthausen. Mauthausen: Federal Ministry of the Interior, Department IV/7, 11–16
    • V.Knigge, (2010). The memory of things: The testimony of authentic substance in memorial work. In Conference Transcript of the 2nd nd Dialogforum Mauthausen, 8th-9th of June 2010 Mauthausen. Mauthausen: Federal Ministry of the Interior, Department IV/7, 11–16.
    • (2010)
    • Knigge, V.1
  • 18
    • 79960827867 scopus 로고    scopus 로고
    • Thanatourism: Witnessing difficult past
    • B.T.Knusden, (2011). Thanatourism: Witnessing difficult past. Tourist Studies, 11(1), 55–72. doi: 10.1177/1468797611412064
    • (2011) Tourist Studies , vol.11 , Issue.1 , pp. 55-72
    • Knusden, B.T.1
  • 21
    • 34347295948 scopus 로고    scopus 로고
    • Undesirable heritage: Fascist material culture and historical consciousness in Nuremberg
    • S.Macdonald, (2006). Undesirable heritage: Fascist material culture and historical consciousness in Nuremberg. Journal of Heritage Studies, 12(1), 9–28. doi: 10.1080/13527250500384464
    • (2006) Journal of Heritage Studies , vol.12 , Issue.1 , pp. 9-28
    • Macdonald, S.1
  • 22
    • 0032119946 scopus 로고    scopus 로고
    • Building operations management theory through case and field research
    • J.Meredith, (1998). Building operations management theory through case and field research. Journal of Operations Management, 16(4), 441–454. doi: 10.1016/S0272-6963(98)00023-0
    • (1998) Journal of Operations Management , vol.16 , Issue.4 , pp. 441-454
    • Meredith, J.1
  • 23
    • 33748437867 scopus 로고    scopus 로고
    • Meaning and mattering through transformative consumer research
    • D.Mick, (2006). Meaning and mattering through transformative consumer research. Advances in Consumer Research, 33, 1–15. doi: 10.1086/504121
    • (2006) Advances in Consumer Research , vol.33 , pp. 1-15
    • Mick, D.1
  • 24
    • 0036806576 scopus 로고    scopus 로고
    • Auschwitz: Museum interpretation and darker tourism
    • W.Miles, (2002). Auschwitz: Museum interpretation and darker tourism. Annals of Tourism Research, 29(4), 1175–1178. doi: 10.1016/S0160-7383(02)00054-3
    • (2002) Annals of Tourism Research , vol.29 , Issue.4 , pp. 1175-1178
    • Miles, W.1
  • 25
    • 43049169833 scopus 로고    scopus 로고
    • Intimations of postmodernity in dark tourism: The fate of history at Fort Siloso, Singapore
    • H.Muzaini,, P.Teo,, & B.S.A.Yeoh, (2007). Intimations of postmodernity in dark tourism: The fate of history at Fort Siloso, Singapore. Journal of Tourism and Cultural Change, 5(1), 28–45. doi: 10.2167/jtcc082.0
    • (2007) Journal of Tourism and Cultural Change , vol.5 , Issue.1 , pp. 28-45
    • Muzaini, H.1    Teo, P.2    Yeoh, B.S.A.3
  • 29
    • 30544438905 scopus 로고    scopus 로고
    • Heritage site management: Motivations and expectations
    • Y.Poria,, A.Reichel,, & A.Biran, (2006). Heritage site management: Motivations and expectations. Annals of Tourism Research, 33(1), 162–178. doi: 10.1016/j.annals.2005.08.001
    • (2006) Annals of Tourism Research , vol.33 , Issue.1 , pp. 162-178
    • Poria, Y.1    Reichel, A.2    Biran, A.3
  • 30
    • 43049155897 scopus 로고    scopus 로고
    • Interpreting heritage essentialism: Familiarity and felt history
    • R.Prentice,, & V.Anderson, (2007). Interpreting heritage essentialism: Familiarity and felt history. Tourism Management, 28(3), 661–676. doi: 10.1016/j.tourman.2006.02.008
    • (2007) Tourism Management , vol.28 , Issue.3 , pp. 661-676
    • Prentice, R.1    Anderson, V.2
  • 31
    • 11144257709 scopus 로고    scopus 로고
    • Emotion as a connection of physical artefacts and organisations
    • A.Rafaeli,, & I.Vilnai-Yavetz, (2004). Emotion as a connection of physical artefacts and organisations. Organisation Science, 15(6), Nov.–Dec. 671–686. doi: 10.1287/orsc.1040.0083
    • (2004) Organisation Science , vol.15 , Issue.6 , pp. 671-686
    • Rafaeli, A.1    Vilnai-Yavetz, I.2
  • 32
    • 0002593474 scopus 로고    scopus 로고
    • Indexing, dragging and the social construction of tourist sights
    • Rojek C., Urry J., (eds), London: Routledge
    • C.Rojek, (1997). Indexing, dragging and the social construction of tourist sights. In C.Rojek & J.Urry (Eds.), Touring Cultures: Transformations of Travel and Theory (pp. 52–74). London: Routledge.
    • (1997) Touring Cultures: Transformations of Travel and Theory , pp. 52-74
    • Rojek, C.1
  • 34
    • 80052610631 scopus 로고    scopus 로고
    • An expanded servicescape perspective
    • M.S.Rosenbaum,, & C.Massiah, (2011). An expanded servicescape perspective. Journal of Service Management, 22(4), 471–490. doi: 10.1108/09564231111155088
    • (2011) Journal of Service Management , vol.22 , Issue.4 , pp. 471-490
    • Rosenbaum, M.S.1    Massiah, C.2
  • 35
    • 33846704998 scopus 로고    scopus 로고
    • Am I welcome here? Exploring how ethnic consumers assess their place identity
    • M.S.Rosenbaum,, & D.Y.Montoya, (2007). Am I welcome here? Exploring how ethnic consumers assess their place identity. Journal of Business Research, 60(3), 206–214. doi: 10.1016/j.jbusres.2006.09.026
    • (2007) Journal of Business Research , vol.60 , Issue.3 , pp. 206-214
    • Rosenbaum, M.S.1    Montoya, D.Y.2
  • 36
    • 33749819682 scopus 로고    scopus 로고
    • The buried village, New Zealand- An example of dark tourism?
    • C.Ryan,, & R.Kohli, (2006). The buried village, New Zealand- An example of dark tourism? Asia Pacific Journal of Tourism Research, 11(3), 211–226. doi: 10.1080/10941660600753240
    • (2006) Asia Pacific Journal of Tourism Research , vol.11 , Issue.3 , pp. 211-226
    • Ryan, C.1    Kohli, R.2
  • 37
    • 61149107555 scopus 로고    scopus 로고
    • Guided by the dark: From thanatopsis to thanatourism
    • A.Seaton, (1996). Guided by the dark: From thanatopsis to thanatourism. International Journal of Heritage Studies, 2(4), 234–244. doi: 10.1080/13527259608722178
    • (1996) International Journal of Heritage Studies , vol.2 , Issue.4 , pp. 234-244
    • Seaton, A.1
  • 38
    • 0032903471 scopus 로고    scopus 로고
    • War and thanatourism: Waterloo 1815–1914
    • A.Seaton, (1999). War and thanatourism: Waterloo 1815–1914. Annals of Tourism Research, 26(1), 130–158. doi: 10.1016/S0160-7383(98)00057-7
    • (1999) Annals of Tourism Research , vol.26 , Issue.1 , pp. 130-158
    • Seaton, A.1
  • 39
    • 43049179307 scopus 로고    scopus 로고
    • Moral panics, ulterior motives and alterior desires: Thanatourism in the early 21st century
    • Singh T., (ed), Wallingford: CABI Publishing
    • A.Seaton,, & J.Lennon, (2004). Moral panics, ulterior motives and alterior desires: Thanatourism in the early 21st century. In T.Singh (Ed.), New horizons in tourism: Strange experiences and stranger practices (pp. 63–82). Wallingford: CABI Publishing.
    • (2004) New horizons in tourism: Strange experiences and stranger practices , pp. 63-82
    • Seaton, A.1    Lennon, J.2
  • 40
    • 85119311013 scopus 로고    scopus 로고
    • Travels to the edge of darkness: Towards a typology of dark tourism
    • Ryan, C., Page S., Aicken M., (eds), London: Elsevier
    • R.Sharpley, (2005). Travels to the edge of darkness: Towards a typology of dark tourism. In C.Ryan, S.Page, & M.Aicken (Eds.), Taking tourism to the limit: Issues, concepts and managerial perspectives (pp. 215–228). London: Elsevier.
    • (2005) Taking tourism to the limit: Issues, concepts and managerial perspectives , pp. 215-228
    • Sharpley, R.1
  • 41
    • 78650291917 scopus 로고    scopus 로고
    • Tourism, religion and spirituality
    • Robinson M., Jamal T., (eds), London: Sage Publications
    • R.Sharpley, (2009). Tourism, religion and spirituality. In M.Robinson & T.Jamal (Eds.), Sage handbook of tourism studies. London: Sage Publications.
    • (2009) Sage handbook of tourism studies
    • Sharpley, R.1
  • 43
    • 0142248166 scopus 로고    scopus 로고
    • Gallipoli thanatourism
    • P.Slade, (2003). Gallipoli thanatourism. Annals of Tourism Research, 30, 779–794. doi: 10.1016/S0160-7383(03)00025-2
    • (2003) Annals of Tourism Research , vol.30 , pp. 779-794
    • Slade, P.1
  • 44
    • 85119315612 scopus 로고    scopus 로고
    • Presentation of dark tourism: Te Wairoa, the buried village
    • C. Ryan, S. Page & M. Aicken (Eds.), Amsterdam: Elsevier
    • N.Smith,, & W.G.Croy, (2005). Presentation of dark tourism: Te Wairoa, the buried village. In C. Ryan, S. Page & M. Aicken (Eds.), Taking tourism to the limits: Issues, concepts and managerial perspectives (pp. 199–214). Amsterdam: Elsevier.
    • (2005) Taking tourism to the limits: Issues, concepts and managerial perspectives , pp. 199-214
    • Smith, N.1    Croy, W.G.2
  • 45
    • 33745844522 scopus 로고    scopus 로고
    • A dark tourism spectrum: Towards a typology of death and macabre related tourist sites, attractions and exhibitions
    • P.Stone, (2006). A dark tourism spectrum: Towards a typology of death and macabre related tourist sites, attractions and exhibitions. Tourism: An Interdisciplinary International Journal, 54(2), 145–160.
    • (2006) Tourism: An Interdisciplinary International Journal , vol.54 , Issue.2 , pp. 145-160
    • Stone, P.1
  • 46
    • 43049154528 scopus 로고    scopus 로고
    • Consuming dark tourism: A thanatological perspective
    • P.Stone,, & R.Sharpley, (2008). Consuming dark tourism: A thanatological perspective. Annals of Tourism Research, 35(2), 574–595. doi: 10.1016/j.annals.2008.02.003
    • (2008) Annals of Tourism Research , vol.35 , Issue.2 , pp. 574-595
    • Stone, P.1    Sharpley, R.2
  • 47
    • 33745822746 scopus 로고    scopus 로고
    • Dark tourism: The appealing “dark” side of tourism and more
    • Novelli M., (ed), Amsterdam: Elsevier
    • P.E.Tarlow, (2005). Dark tourism: The appealing “dark” side of tourism and more. In M.Novelli (Ed.), Niche tourism: Contemporary issues, trends and cases. Amsterdam: Elsevier.
    • (2005) Niche tourism: Contemporary issues, trends and cases
    • Tarlow, P.E.1
  • 49
    • 0012494145 scopus 로고    scopus 로고
    • Heritage that hurts: Interpretation in a postmodern world
    • Uzzell D., Ballantyne R., (eds), London: The Stationary Office
    • D.Uzzell,, & R.Ballantyne, (1998). Heritage that hurts: Interpretation in a postmodern world. In D.Uzzell & R.Ballantyne (Eds.), Contemporary issues in heritage and environmental interpretation (pp. 152–171). London: The Stationary Office.
    • (1998) Contemporary issues in heritage and environmental interpretation , pp. 152-171
    • Uzzell, D.1    Ballantyne, R.2
  • 50
    • 41549086861 scopus 로고    scopus 로고
    • Service-Dominant logic: Continuing the evolution
    • S.Vargo,, & R.Lusch, (2008). Service-Dominant logic: Continuing the evolution. Journal of the Academy of Marketing Science, 36(1), 1–10. doi: 10.1007/s11747-007-0069-6
    • (2008) Journal of the Academy of Marketing Science , vol.36 , Issue.1 , pp. 1-10
    • Vargo, S.1    Lusch, R.2
  • 53
    • 55849090764 scopus 로고    scopus 로고
    • Putting consumers to work: ‘Co-creation’ and new marketing govern-mentality
    • D.Zwick,, K.Bonsu,, & A.Darmody, (2008). Putting consumers to work: ‘Co-creation’ and new marketing govern-mentality. Journal of Consumer Culture, 8(2), 163–196. doi: 10.1177/1469540508090089
    • (2008) Journal of Consumer Culture , vol.8 , Issue.2 , pp. 163-196
    • Zwick, D.1    Bonsu, K.2    Darmody, A.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.