Who really quits? A longitudinal analysis of voluntary turnover among IT personnel

Data Base for Advances in Information Systems

Volumn 46, Issue 4, 2015, Pages 26-47

  Maier, Christian ^a   Laumer, Sven ^a   Eckhardt, Andreas ^b   Weitzel, Tim ^a  

^a UNIVERSITY OF BAMBERG   (Germany)

^b German Graduate School of Management and Law (GGS)   (Germany)

Author keywords

Dispositional resistance to change; Intention behavior gap; Job related attitudes; Personality traits; Voluntary turnover behavior

Indexed keywords

JOB SATISFACTION;

INTENTION-BEHAVIOR GAP; JOB-RELATED ATTITUDES; PERSONALITY TRAITS; RESISTANCE TO CHANGE; VOLUNTARY TURNOVER BEHAVIOR;

SURVEYS;

EID: 84946912602     PISSN: 00950033     EISSN: None     Source Type: Journal    
DOI: 10.1145/2843824.2843827     Document Type: Article

References (79)

1. Adams, C., Clark, L., Goldman, M., Jester, R., Lee, M., Noseworthy, D., Soejarto, A., Cantara, M., and Thonpson, E. 2006. Skills shortages are emerging in the CSI service market, Stamford, CT: Gartner Inc. Publication G00140837, Gartner Inc.
2. Agarwal, R., and Brown, C. V., Ferratt, T. W., and Moore, J. E. 2006. "Five Mindsets for Retaining IT Staff," MIS Quarterly Executive (5:3), pp. 137-150.
3. Aguinis, H., Beaty, J., Boik, R., and Pierce, C. 2005. "Effect Size and Power in Assessing Moderating Effects of Categorical Variables Using Multiple Regression: A 30-Year Review," Journal of Applied Psychology (90:1), pp. 94-107.
4. Ahuja, M. K., and Chudoba, K. M., Kacmar, C. J., McKnight, H. D., and George, J. F. 2007. "IT Road Warriors: Balancing work-family conflict, job autonomy, and work overload to mitigate turnover intentions," MIS Quarterly (31:1), pp. 1-17.
5. Ajzen, I. 2002a. "Perceived behavioral control, self-efficacy, locus of control, and the theory of planned behavior," Journal of Applied Social Psychology (32:4), pp. 665-683.
6. Ajzen, I. 2002b. "Residual Effects of Past on Later Behavior: Habituation and Reasoned Action Perspectives," Personality and Social Psychology Review (6:2), pp. 107-122.
7. Allen, D. G., and Weeks, K. P., and Moffitt, K. R. 2005. "Turnover Intentions and Voluntary Turnover: The Moderating Roles of Self-Monitoring, Locus of Control, Proactive Personality, and Risk Aversion," Journal of Applied Psychology (90:5), pp. 980-990.
8. Bagozzi, R. P. 1979. "The Role of Measurement in Theory Construction and Hypothesis Testing: Toward a Holistic Model," in Conceptual and theoretical developments in marketing, O. C. Ferrell, S. W. Brown, and C. W. Lamb (eds.), Chicago, Ill.: American Marketing Assoc., pp. 15-32.
9. Barrick, M. R., and Zimmerman, R. D. 2005. "Reducing voluntary, avoidable turnover through selection.," Journal of Applied Psychology (90:1), pp. 159-166.
10. Bolton, R. N. 1998. "A dynamic model of the duration of the customer's relationship with a continuous service provider: The role of satisfaction," Marketing Science (17:1), pp. 45-65.
11. Campell, D. T., and Fiske, D. W. 1959. "Convergent and discriminant validation by the multitrait-multimethod matrix," Psychological Bulletin (56:2), pp. 81-105.
12. Carmines, E. G., and Zeller, R. A. 2008. Reliability and validity assessment, Newbury Park, Calif.: Sage Publ.
13. Carte, T. A., and Russell, C. J. 2003. "In pursuit of moderation: Nine common errors and their solution," MIS Quarterly (27:3), pp. 479-501.
14. Chin, W., and Thatcher, J. B., and Wright, R. T. 2012. "Assessing Common Method Bias: Problems with the ULMC Technique," MIS Quarterly (36:3), pp. 1003-1019.
15. Chin, W. W. 1998a. "Issues and Opinion on Structural Equation Modeling," MIS Quarterly (22:1).
16. Chin, W. W. 1998b. "The Partial Least Squares Approach to Structural Equation Modeling," in Modern methods for business research, G. A. Marcoulides (ed.), Mahwah N.J.: Erlbaum, pp. 295-336.
17. Cohen, J. 1988. Statistical power analysis for the behavioral sciences, Hillsdale, N.J: L. Erlbaum Associates.
18. Devaraj, S., and Easley, R. F., and Crant, J. M. 2008. "How Does Personality Matter? Relating the Five-Factor Model to Technology Acceptance and Use," Information Systems Research (19:1), pp. 93-105.
19. Dijkstra, M. T. M., van Dierendonck, D., Evers, A., and De Dreu, C. K. W. 2005. "Conflict and well-being at work: the moderating role of personality," Journal of Managerial Psychology (20:2), pp. 87-104.
20. Eckhardt, A., Laumer, S., Maier, C., and Weitzel, T. 2014. "The effect of personality on IT personnel's job-related attitudes: Establishing a dispositional model of turnover intention across IT job types," Journal of Information Technology, forthcoming.
21. Flom, P., and Strauss, S. M. 2003. "Some graphical methods for interpreting interactions in logistic and OLS regression.," Multiple Linear Regression Viewpoints (29:1), pp. 1-7.
22. Fornell, C., and Larcker, D. F. 1981. "Evaluating structural equation models with unobservable variables and measurement error," Journal of Marketing Research (18:1), pp. 39-50.
23. Gallivan M.J. 2004. "Examining IT Professionals' Adaptation to Technological Change: The Influence of Gender and Personal Attributes," SIGMIS Database (35:3), pp. 28-49.
24. Griffeth, R. W., and Hom, P. W., and Gaertner, S. 2000. "A meta-analysis of antecedents and correlates of employee turnover: update, moderator tests, and research implications for the next millennium," Journal of Management (26), pp. 463-488.
25. Groysberg, B., and Bell, D. 2013. "New Research: Where the Talent Wars Are Hottest," Harvard Business Review: Blog Network.
26. Hackman, J. R., and Oldham, G. R. 1980. Work redesign, Reading, Mass: Addison-Wesley.
27. Hester, A. J., and Moore, J. E., and Yager, S. E. 2014. "The Role of Voice in Retention of IT Workers: Paving the Higher Road," Proceedings of the 47th Hawaii International Conference on System Science.
28. Hirschheim, R., and Newman, M. 2010. "Houston, we've had a problem⋯⋯ offshoring, IS employment and the IS discipline: perception is not reality," Journal of Information Technology (25:4), pp. 358-372.
29. Hogarth, R., and Einhorn, H. J. 1992. "Order Effects in Belief Updating: The Belief-Adjustment Model," Cognitive Psychology (24:1), pp. 1-55.
30. Hom, P. W., and Katerberg, R. H. C. 1979. "Comparative examination of three approaches to the prediction of turnover," Journal of Applied Psychology (64:3), pp. 280-290.
31. Hosmer, D. W., and Lemeshow, S. 2000. Applied logistic regression, New York: Wiley.
32. Hsieh, A.-T., and Chao, H.-Y. 2004. "A reassessment of the relationship between job specialization, job rotation and job burnout: example of Taiwan's high-technology industry," The International Journal of Human Resource Management (15:6), pp. 1108-1123.
33. Hughes, J., and Bozionelos, N. 2007. "Work-life balance as source of job dissatisfaction and withdrawal attitudes: An exploratory study on the views of male workers," Personnel Review (36:1), pp. 145-154.
34. Hulland, J. S. 1999. "Use of partial least squares (PLS) in strategic management research: A review of four recent studies," Strategic Management Journal (20:2), pp. 195-204.
35. Joseph, D., and Ang, S. 2001. "The Threat-Rigidity Model of Professional Obsolescence and Its Impact on Occupational Mobility Behaviors of IT Professionals," ICIS Proceedings (Paper 73).
36. Joseph, D., and Boh, W. F., Ang, S., and Slaughter, S. 2012. "The career paths less (or more) traveled: A sequence analysis of IT career histories, mobility patterns, and career success," MIS Quarterly (36:2), pp. 427-452.
37. Joseph, D., Kok-Yee, N., Koh, C., and Soon, A. 2007. "Turnover of Information Technology Professionals: A Narrative Review, Meta-Analytic Structural Equation Modeling, and Model Development," MIS Quarterly (31:3), pp. 547-577.
38. Judge, T. A., Heller, D., and Mount, M. K. 2002. "Five-Factor Model of Personality and Job Satisfaction: A Meta-Analysis," Journal of Applied Psychology (87:3), pp. 530-541.
39. Kalleberg, A. L., and Mastekaasa, A. 2001. "Satisfied Movers, Committed Stayers: The Impact of Job Mobility on Work Attitudes in Norway," Work and Occupations (28:2), pp. 183-209.
40. Kenny, D. A. 2008. MEDIATION. http://davidakenny.net/cm/mediate.htm#ST. Accessed 8 August 2009.
41. Kim, S. S. 2009. "The integrative framework of technology use: An extension and test," MIS Quarterly (33:3), pp. 513-537.
42. Kim, S. S., and Malhotra, N. K. 2005. "A Longitudinal Model of Continued IS Use: An Integrative View of Four Mechanisms Underlying Postadoption Phenomena," Management Science (51:5), pp. 741-755.
43. Kondratuk, T. B., and Hausdorf, P. A., Korabik, K., and Rosin, H. M. 2004. "Linking career mobility with corporate loyalty: How does job change relate to organizational commitment?" Journal of Vocational Behavior (65:2), pp. 332-349.
44. Kraus, S. J. 1995. "Attitudes and the prediction of behavior: A metaanalysis of the empirical literature," Personality and Social Psychology Bulletin (21:1), pp. 58-75.
45. Lacity, M., Iyer, V., and Rudramuniyaiah 2008. "Turnover Intentions of Indian IS Professionals," Information Systems Frontiers (10:2), pp. 225-241.
46. Laumer, S., Maier, C., and Eckhardt, A. 2010. "Why do they Resist?-An Empirical Analysis of an Individual's Personality Trait Resistance regarding the Adoption of New Information Systems." European Conference on Information Systems.
47. Laumer, S., Maier, C., Eckhardt, A., and Weitzel, T. 2011. "The Trend is our Friend - German IT Personnel's Perception of Job-related Factors before, during and after the Economic Downturn," ACM SIGMIS CPR Conference.
48. Laumer, S., Maier, C., Eckhardt, A., and Weitzel, T. 2015. "User personality and resistance to mandatory information systems in organizations: a theoretical model and empirical test of dispositional resistance to change," Journal of Information Technology, forthcoming
49. Lee, P. 2000. "Turnover of information technology professionals: a contextual model," Accounting, Management and Information Technologies (10:2), pp. 101-124.
50. Lee, P. 2001. "The Impact of Role Variables on Turnover Intentions of Information Technology Professionals: An Examination of Moderating Effects," Proceedings of AMCIS 2001 (Paper 287).
51. Lee, T. W., and Mitchell, T. R., Holtom, B. C., McDaniel, L. S., and Hill, J. W. 1999. "The Unfolding Model of Voluntary Turnover: A Replication and Extension," Academy of Management Journal (42:4), pp. 450-462.
52. Lee, T. W., and Mitchell, T. R., Sablynski, C. J., Burton, J. P., and Holtom, B. C. 2004. "The effects of job embeddedness on organizational citizenship, job performance, volitional absences, and voluntary turnover.," Academy of Management Journal (47:5), pp. 711-722.
53. Liang, T.-P., Lai, H.-J., and Ku, Y.-C. 2007. "Personalized Content Recommendation and User Satisfaction: Theoretical Synthesis and Empirical Findings," Journal of Management Information Systems (23:3), pp. 45-70.
54. Lounsbury, J. W., Moffitt, L., Gibson, L. W., and Drost, A. W., and Stevens, M. 2007. "An investigation of personality traits in relation to job and career satisfaction of information technology professionals," Journal of Information Technology (22), pp. 174-183.
55. Luftman, J., Kempaiah, R., and Rigoni E. H. 2009. "Key Issues for IT Executives 2008," MIS Quarterly Executive (8:3), pp. 151-159.
56. Maier, C. 2012. "Personality within Information Systems Research: A Literature Analysis," European Conference on Information Systems.
57. Maier, C., Laumer, S., Eckhardt, A., and Weitzel, T. 2012. "Using User Personality to explain the Intention-Behavior Gap and Changes in Beliefs: A Longitudinal Analysis," International Conference on Information Systems.
58. Maier, C., Laumer, S., Eckhardt, A., and Weitzel, T. 2013. "Analyzing the impact of HRIS implementations on HR personnel's job satisfaction and turnover intention," The Journal of Strategic Information Systems (22:3), pp. 193-207.
59. Maier, C., Laumer, S., Weinert, C., Weitzel, T. 2015. "The effects of technostress and switching stress on discontinued use of social networking services: a study of Facebook use", Information Systems Journal (25:3), pp. 275-308.
60. March, J., and Simon, H. 1958. Organizations, New York: Wiley.
61. McCrae, R. R., and Costa, P. T. 2001. "A five-factor theory of personality," in Handbook of personality: Theory and research, L. A. Pervin (ed.), New York NY: Guilford Press, pp. 139-153.
62. Messersmith, J. G., and Guthrie, J. P., Ji, Y.-Y., and Lee, J.-Y. 2011. "Executive Turnover: The Influence of Dispersion and Other Pay System Characteristics," Journal of Applied Psychology (96:3), pp. 457-469.
63. Mitchell, T. R., and Holtom, B. C., Lee, T. W., Sablynski, C. J., and Erez, M. 2001. "Why People Stay: Using Job Embeddedness to Predict Voluntary Turnover," Academy of Management Journal (44:6), pp. 1102-1121.
64. Moore, J. E. 2000. "One Road to Turnover. An Examination of Work Exhaustion in Technology Professionals," MIS Quarterly (24:1), pp. 141-168.
65. Mowday, R. T., and Porter, L. W., and Steers, R. M. 1982. Employee-organization linkages: The psychology of commitment, absenteeism, and turnover/Richard T. Mowday; Lyman W. Porter; Richard M. Steers, New York: Academic Press.
66. Oreg, S. 2003. "Resistance to Change: Developing an Individual Differences Measure," Journal of Applied Psychology (88:4), pp. 680-693.
67. Oreg, S. 2006. "Personality, context, and resistance to organizational change," European Journal of Work and Organizational Psychology (15:1), pp. 73-101.
68. Paunonen, S. V., and Ashton, M. C. 2001. "Big Five Factors and Facets and the Prediction of Behavior," Journal of Personality and Social Psychology (81:3), pp. 524-539.
69. Podsakoff, P. M., and MacKenzie, S. B., Lee, J.-Y., and Podsakoff, N. P. 2003. "Common Method Biases in Behavioral Research: A Critical Review and Recommended Remedies," Journal of Applied Psychology (83:5), pp. 879-903.
70. Polites, G. L., and Karahanna, E. 2012. "Shackled to the status quo: The inhibiting effects of incumbent system habit, switching costs, and inertia on new system acceptance," MIS Quarterly (36:1).
71. Porter, L. W., and Steers, R. M. 1973. "Organizational Work and Personal Factors in Employee Turnover and Absenteeism," Psychological Bulletin (80:2), pp. 151-176.
72. Ringle, C. M., Wende, S., and Will, A. 2005. SmartPLS: University of Hamburg.
73. Schultz, D. P., and Schultz, S. E. 2010. Psychology and work today: An introduction to industrial and organizational psychology, Upper Saddle River, N.J: Prentice Hall.
74. Steel, R. P., and Griffeth, R. W., and Hom, P. W. 2002. "Practical retention policy for the practical manager," Academy of Management Executive (16), pp. 149-162.
75. Swider, B. W., Boswell, W., and Zimmerman, R. D. 2011. "Examining the Job Search-Turnover Relationship: The Role of Embeddedness, Job Satisfaction, and Available Alternatives," Journal of Applied Psychology (96:2), pp. 432-441.
76. Thatcher, J. B., and Perrewé, P. L. 2002. "An empirical examination of individual traits as antecedents to computer anxiety and computer self-efficacy," MIS Quarterly (26:4), pp. 381-396.
77. Trevor, C. O. 2001. "Interactions among actual ease-of-movement determinants and job satisfaction in the prediction of voluntary turnover," Academy of Management Journal (44:4), pp. 621-638.
78. Vandenberghe, C., Panaccio, A., Bentein, K., Mignonac, K., and Roussel, P. 2011. "Assessing longitudinal change of and dynamic relationships among role stressors, job attitudes, turnover intention, and well-being in neophyte newcomers," Journal of Organizational Behavior (32:4), pp. 652-671.
79. Zimmerman, R. D. 2008. "Understanding the impact of personality traits on individuals' turnover decisions: A meta-analytic path model," Personnel Psychology (61), pp. 309-348.