Is the enhancement of student experience a strategic priority in Australian universities?

Higher Education Research and Development

Volumn 35, Issue 2, 2016, Pages 352-364

  Shah, Mahsood ^a   Richardson, John T E ^b  

^a UNIVERSITY OF NEWCASTLE   (Australia)

^b OPEN UNIVERSITY   (United Kingdom)

Author keywords

enhancement; institutional strategy; student experience; student feedback

Indexed keywords

EID: 84945242126     PISSN: 07294360     EISSN: 14698366     Source Type: Journal    
DOI: 10.1080/07294360.2015.1087385     Document Type: Article

References (26)

1. C.Armitage, (2006, November 22). Teaching prize fund dreadful. The Australian, pp. 25–26.
2. V.Braun,, & V.Clarke, (2006). Using thematic analysis in psychology. Qualitative Research in Psychology, 3(2), 77–101. doi: 10.1191/1478088706qp063oa
3. A.Buckley, (2012). Making it count: Reflecting on the national student survey in the process of enhancement. York, UK: Higher Education Academy. Retrieved March 14, 2014, from http://www.heacademy.ac.uk/assets/documents/nss/Making_it_count.pdf
4. A.Buckley, (2013). Engagement for enhancement: Report of a UK survey pilot. York, UK: Higher Education Academy. Retrieved March 14, 2014, from http://www.heacademy.ac.uk/assets/documents/Surveys/Engagement_for_enhancement_FINAL.pdf
5. P.Coaldrake, (2005, August 17). Let an umpire decide: The government's latest university ranking system aims to improve teaching standards, but these critics claim it is more likely to retard real progress. The Australian, p. 40.
6. H.Coates, (2006). Enhancing the GCA national surveys: An examination of critical factors leading to enhancements in the instrument, methodology and process. Parkville, Victoria: Graduate Careers Australia.
7. Commonwealth of Australia. (2008). Review of Australian higher education: Final report. Retrieved March 14, 2014, from http://www.innovation.gov.au/HigherEducation/Documents/Review/PDF/Higher%20Education%20Review_one%20document_02.pdf
8. Commonwealth of Australia. (2009). Transforming Australia’s higher education system. Retrieved October 14, 2014, from http://www.innovation.gov.au/highereducation/Documents/TransformingAusHigherED.pdf
9. Commonwealth of Australia. (2012). Report on the development of the University Experience Survey. Retrieved October 14, 2014, from http://www.innovation.gov.au/highereducation/Policy/Documents/UES2012NationalReport.pdf
10. Department of Business, Innovation and Skills. (2009). Higher ambitions: The future of universities in a knowledge economy. London: Author. Retrieved October 14, 2014, from http://webarchive.nationalarchives.gov.uk/20091109114357/http://www.bis.gov.uk/wp-content/uploads/publications/Higher-Ambitions.pdf
11. Department of Education, Science and Training. (2006). Learning and teaching performance fund advisory group: Report to the minister. Canberra, ACT: Author.
12. Department to run student site. (2011, November 2). The Australian, p. 23.
13. C.Ewan, (2005). Promoting and advancing learning and teaching in higher education: The messages from the AUQA reports. Strawberry Hills, NSW: Carrick Institute.
14. F.Furedi, (2012, March 8). Satisfaction and its discontents. Times Higher Education. Retrieved October 14, 2014, from http://www.timeshighereducation.co.uk/story.asp?sectioncode=26&storycode=419238
15. L.Grebennikov,, & M.Shah, (2012). Commencing student experience: New insights and implications for action. European Journal of Higher Education, 2(2–3), 267–289. doi: 10.1080/21568235.2012.683663
16. K.-L.Harris,, & R.James, (2010). The course experience questionnaire, graduate destination survey, and learning and teaching performance fund in Australian higher education. In D.D.Dill & M.Beerkens (Eds.), Public policy for academic quality. (pp. 99–120). Dordrecht: Springer.
17. Home-grown rankings gain support. (2009, September 23). The Australian, p. 23.
18. A.Lee, (2010, July). AUQA impacts: Auditor reflection. Keynote address presented at the 10th anniversary meeting of the Australian Universities Quality Agency, Melbourne.
19. C.S.Nair,, & M.Shah, (2011). Developing an effective student feedback and improvement system: Exemplars with proven success. In Australian quality forum 2011 (pp. 113–119). Melbourne: Australian Universities Quality Agency. Retrieved August 31, 2015, from http://pandora.nla.gov.au/pan/127066/20110826-0004/www.auqa.edu.au/files/publications/auqf_proceedings_2011.pdf
20. P.Ramsden, (1991). A performance indicator of teaching quality in higher education: The course experience questionnaire. Studies in Higher Education, 16(2), 129–150. doi: 10.1080/03075079112331382944
21. J.T.E.Richardson,, J.B.Slater,, & J.Wilson, (2007). The national student survey: Development, findings and implications. Studies in Higher Education, 32, 557–580. doi: 10.1080/03075070701573757
22. D.Sabri, (2011). What's wrong with ‘the student experience’? Discourse: Studies in the Cultural Politics of Education, 32, 657–667.
23. M.Shah, (2012). Ten years of external quality audit in Australia: Have audits improved quality assurance in universities? Assessment and Evaluation in Higher Education, 37(6), 761–772. doi: 10.1080/02602938.2011.572154
24. M.Shah, (2013). The effectiveness of external quality audits: A study of Australian universities. Quality in Higher Education, 19(3), 358–375. doi: 10.1080/13538322.2013.852300
25. M.Shah,, & C.S.Nair, (2012). The changing nature of teaching and unit evaluations in Australian universities. Quality Assurance in Education, 20, 274–288. doi: 10.1108/09684881211240321
26. M.Shah,, S.Nair,, & M.Wilson, (2011). Quality assurance in Australian higher education: Historical and future development. Asia Pacific Education Review, 12, 475–483. doi: 10.1007/s12564-011-9152-2