-
1
-
-
33644540527
-
The effect of automated service quality on Australian banks' financial performance and the mediating role of customer satisfaction
-
AL-HAWARI, M., WARD, T. 2006. The effect of automated service quality on Australian banks' financial performance and the mediating role of customer satisfaction. Marketing Intelligence & Planning, 24(2): 127-147.
-
(2006)
Marketing Intelligence & Planning
, vol.24
, Issue.2
, pp. 127-147
-
-
Al-Hawari, M.1
Ward, T.2
-
2
-
-
0011939750
-
Customer satisfaction, market share, and profitability: Findings from Sweden
-
ANDERSON, E. W. et al. 1994. Customer Satisfaction, Market Share, and Profitability: Findings from Sweden. Journal of Marketing, 58(3): 53-66.
-
(1994)
Journal of Marketing
, vol.58
, Issue.3
, pp. 53-66
-
-
Anderson, E.W.1
-
3
-
-
84990321409
-
Strengthening the satisfaction-profit chain
-
ANDERSON, E. W., MITTAL, V. 2000. Strengthening the satisfaction-profit chain. Journal of service research, 3(2): 107-120.
-
(2000)
Journal of Service Research
, vol.3
, Issue.2
, pp. 107-120
-
-
Anderson, E.W.1
Mittal, V.2
-
4
-
-
8644224809
-
Customer satisfaction and shareholder value
-
ANDERSON, E. W. et al. 2004. Customer Satisfaction and Shareholder Value. Journal of Marketing, 68(4): 172-185.
-
(2004)
Journal of Marketing
, vol.68
, Issue.4
, pp. 172-185
-
-
Anderson, E.W.1
-
5
-
-
34247174271
-
A longitudinal analysis of customer satisfaction and share of wallet: Investigating the moderating effect of customer characteristics
-
COOIL, B. et al. 2007. A longitudinal analysis of customer satisfaction and share of wallet: investigating the moderating effect of customer characteristics. Journal of Marketing, 71(1): 67-83.
-
(2007)
Journal of Marketing
, vol.71
, Issue.1
, pp. 67-83
-
-
Cooil, B.1
-
7
-
-
0030518346
-
The American customer satisfaction index: Nature, purpose, and findings
-
FORNELL, C. et al. 1996. The American customer satisfaction index: nature, purpose, and findings. The Journal of Marketing, 60(4): 7-18.
-
(1996)
The Journal of Marketing
, vol.60
, Issue.4
, pp. 7-18
-
-
Fornell, C.1
-
8
-
-
58149523939
-
Financial competitiveness of Macau in comparison with other gaming destinations
-
GU, Z., GAO, J. 2006. Financial Competitiveness of Macau in Comparison with Other Gaming Destinations. UNLV Gaming Research and Review Journal, 10(2): 1-12.
-
(2006)
UNLV Gaming Research and Review Journal
, vol.10
, Issue.2
, pp. 1-12
-
-
Gu, Z.1
Gao, J.2
-
9
-
-
84993026078
-
Disaggregated earnings and prediction of future profitability: Evidence from industrial groups in Japan
-
HABIB, A. 2006. Disaggregated earnings and prediction of future profitability: evidence from industrial groups in Japan. Review of Accounting and Finance, 5(4): 355-369.
-
(2006)
Review of Accounting and Finance
, vol.5
, Issue.4
, pp. 355-369
-
-
Habib, A.1
-
10
-
-
33644557280
-
Factors influencing customer satisfaction in the retail banking sector in Pakistan
-
JAMAL, A., NASER, K. 2003. Factors influencing customer satisfaction in the retail banking sector in Pakistan. International Journal of Commerce & Management, 13(2): 29-53.
-
(2003)
International Journal of Commerce & Management
, vol.13
, Issue.2
, pp. 29-53
-
-
Jamal, A.1
Naser, K.2
-
11
-
-
84943293177
-
Measuring and developing customer satisfaction with the balanced critical factor index method
-
ToKnowPress
-
KURONEN, M., TAKALA, J. 2013. Measuring and Developing Customer Satisfaction with the Balanced Critical Factor Index Method. In: Diversity, Technology, and Innovation for Operational Competitiveness: Proceedings of the 2013 International Conference on Technology Innovation and Industrial Management. ToKnowPress, S4236-244.
-
(2013)
Diversity, Technology, and Innovation for Operational Competitiveness: Proceedings of the 2013 International Conference on Technology Innovation and Industrial Management
, pp. S4236-S4244
-
-
Kuronen, M.1
Takala, J.2
-
12
-
-
1842449633
-
The asymmetric relationship between attribute-level performance and overall customer satisfaction: A reconsideration of the importance-performance analysis
-
MATZLER, K. et al. 2004. The asymmetric relationship between attribute-level performance and overall customer satisfaction: a reconsideration of the importance-performance analysis. Industrial Marketing Management, 33(4): 271-277.
-
(2004)
Industrial Marketing Management
, vol.33
, Issue.4
, pp. 271-277
-
-
Matzler, K.1
-
13
-
-
0002408510
-
A conceptual model of service quality and its implications for future research
-
PARASURAMAN, A. et al. 1985. A conceptual model of service quality and its implications for future research. The Journal of Marketing, 49(4): 41-50.
-
(1985)
The Journal of Marketing
, vol.49
, Issue.4
, pp. 41-50
-
-
Parasuraman, A.1
-
14
-
-
38349164474
-
The five competitive forces that shape strategy
-
PORTER, M. E. 2008. The five competitive forces that shape strategy. Harvard business review, 86(1): 25-40.
-
(2008)
Harvard Business Review
, vol.86
, Issue.1
, pp. 25-40
-
-
Porter, M.E.1
-
15
-
-
84943278291
-
-
[on-line]. Available at: [Cited by 10. 7. 2014]
-
PRAGUE STOCK EXCHANGE. 2013. Yearbook 2013. [on-line]. Available at: www: http://- p.pse.cz/Statist.dta/Year/fb2013.pdf. [Cited by 10. 7. 2014]
-
(2013)
Yearbook 2013
-
-
Prague STOCK EXCHANGE1
-
16
-
-
67149119441
-
Measuring organizational performance: Towards methodological best practice
-
RICHARD, P. J. et al. 2009. Measuring Organizational Performance: Towards Methodological Best Practice. Journal of Management, 35(3): 718-804.
-
(2009)
Journal of Management
, vol.35
, Issue.3
, pp. 718-804
-
-
Richard, P.J.1
-
17
-
-
85171264387
-
An examination of the effect of product performance on brand reputation, satisfaction and loyalty
-
SELNES, F. 1993. An examination of the effect of product performance on brand reputation, satisfaction and loyalty. European Journal of marketing, 27(9): 19-35.
-
(1993)
European Journal of Marketing
, vol.27
, Issue.9
, pp. 19-35
-
-
Selnes, F.1
-
18
-
-
84894614060
-
Financial measuring of the Czech Republic companies competitiveness
-
SUCHÁNEK, P., ŠPALEK, J. 2007. Financial Measuring of the Czech Republic Companies Competitiveness. The Business Review, Cambridge, 9(1): 78-85.
-
(2007)
The Business Review, Cambridge
, vol.9
, Issue.1
, pp. 78-85
-
-
Suchánek, P.1
Špalek, J.2
-
19
-
-
0002667763
-
Consumer perceptions of price, quality, and value: A means-end model and synthesis of evidence
-
ZEITHAML, V. A. 1988. Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence. Journal of Marketing, 52(3): 2-22.
-
(1988)
Journal of Marketing
, vol.52
, Issue.3
, pp. 2-22
-
-
Zeithaml, V.A.1
-
20
-
-
23044518118
-
Service quality, profitability, and the economic worth of customers: What we know and what we need to learn
-
ZEITHAML, V. A. 2000. Service quality, profitability, and the economic worth of customers: what we know and what we need to learn. Journal of the Academy of Marketing Science, 28(1): 67-85.
-
(2000)
Journal of the Academy of Marketing Science
, vol.28
, Issue.1
, pp. 67-85
-
-
Zeithaml, V.A.1
|