Association Between Disrespect and Abuse During Childbirth and Women’s Confidence in Health Facilities in Tanzania

Maternal and Child Health Journal

Volumn 19, Issue 10, 2015, Pages 2243-2250

  Kujawski, Stephanie ^a   Mbaruku, Godfrey ^b   Freedman, Lynn P ^a   Ramsey, Kate ^a   Moyo, Wema ^b   Kruk, Margaret E ^c  

^a Department of Medicine   (United States)

^b IFAKARA HEALTH INSTITUTE   (Tanzania)

^c HARVARD SCHOOL OF PUBLIC HEALTH   (United States)

Author keywords

Abuse; Disrespect; Maternal health; Quality of care; Respectful maternity care; Satisfaction

Indexed keywords

ADOLESCENT; ADULT; BIRTH; CROSS-SECTIONAL STUDY; DOCTOR PATIENT RELATION; FEMALE; HEALTH PERSONNEL ATTITUDE; HUMAN; NURSE PATIENT RELATIONSHIP; PATIENT ATTITUDE; PATIENT SATISFACTION; PREGNANCY; PSYCHOLOGY; QUESTIONNAIRE; RURAL POPULATION; TANZANIA;

ADOLESCENT; ADULT; ATTITUDE OF HEALTH PERSONNEL; CROSS-SECTIONAL STUDIES; FEMALE; HUMANS; NURSE-PATIENT RELATIONS; PARTURITION; PATIENT ACCEPTANCE OF HEALTH CARE; PATIENT SATISFACTION; PHYSICIAN-PATIENT RELATIONS; PREGNANCY; RURAL POPULATION; SURVEYS AND QUESTIONNAIRES; TANZANIA;

EID: 84942372831     PISSN: 10927875     EISSN: 15736628     Source Type: Journal    
DOI: 10.1007/s10995-015-1743-9     Document Type: Article

References (43)

1. The World Health Organization. (2014) Trends in maternal mortality: 1990–2013. Geneva.
2. Freedman, L. P., Graham, W. J., Brazier, E., Smith, J. M., Ensor, T., Fauveau, V., et al. (2007). Practical lessons from global safe motherhood initiatives: Time for a new focus on implementation. Lancet,370(9595), 1383–1391.
3. Campbell, O. M. R., & Graham, W. J. (2006). Strategies for reducing maternal mortality: Getting on with what works. Lancet,368(9543), 1284–1299.
4. Say, L., & Raine, R. (2007). A systematic review of inequalities in the use of maternal health care in developing countries: Examining the scale of the problem and the importance of context. Bulletin of the World Health Organization,85(10), 812–819.
5. Quijada, C., & Comfort, A. (2002). Maternal Health Financing Profile: Tanzania. Bethesda (MD): Abt Associates Inc.
6. Tanzania National Bureau of Statistics (NBS). (2011) ICF Macro. Tanzania Demographic and Health Survey 2010. Dar es Salaam, Tanzania: NBS and ICF Macro.
7. Avortri, G. D., Beke, A., & Abekah-Nkrumah, G. (2011). Predictors of satisfaction with child birth services in public hospitals in Ghana. International Journal of Health Care Quality Assurance,24(3), 223–237.
8. Wild, K., Barclay, L., Kelly, P., & Martins, N. (2010). Birth choices in Timor-Leste: A framework for understanding the use of maternal health services in low resource settings. Social Science and Medicine,71(11), 2038–2045.
9. Lule, G., Tugumisirize, J., & Ndekha, M. (2000). Quality of care and its effects on utilisation of maternity services at health centre level. East African Medical Journal,77(5), 250–255.
10. Audo, M., Ferguson, A., & Njoroge, P. (2005). Quality of health care and its effects in the utilisation of maternal and child health services in Kenya. East African Medical Journal,82(11), 547–553.
11. Tayelgn, A., Zegeye, D. T., & Kebede, Y. (2011). Mothers’ satisfaction with referral hospital delivery service in Amhara Region, Ethiopia. BMC Pregnancy Childbirth,11(1), 78.
12. Sofaer, S., & Firminger, K. (2005). Patient perceptions of the quality of health services. Annual Review of Public Health,26(35), 513–559.
13. Shafiei, T., Small, R., & McLachlan, H. (2012). Women’s views and experiences of maternity care: A study of immigrant Afghan women in Melbourne, Australia. Midwifery,28(2), 198–203.
14. Bazant, E. S., & Koenig, M. A. (2009). Women’s satisfaction with delivery care in Nairobi’s informal settlements. International Journal for Quality in Health Care,21(2), 79–86.
15. Hulton, L. A., Matthews, Z., & Stones, R. W. (2007). Applying a framework for assessing the quality of maternal health services in urban India. Social Science and Medicine,64(10), 2083–2095.
16. Larson, E., Hermosilla, S., Kimweri, A., Mbaruku, G. M., & Kruk, M. E. (2014). Determinants of perceived quality of obstetric care in rural Tanzania: A cross-sectional study. BMC Health Services Research,14, 483.
17. Andaleeb, S. S. (2001). Service quality perceptions and patient satisfaction: A study of hospitals in a developing country. Social Science and Medicine,52(9), 1359–1370.
18. Atkinson, S., & Haran, D. (2005). Individual and district scale determinants of users’ satisfaction with primary health care in developing countries. Social Science and Medicine,60(3), 501–513.
19. Nabbuye-Sekandi, J., Makumbi, F. E., Kasangaki, A., Kizza, I. B., Tugumisirize, J., Nshimye, E., et al. (2011). Patient satisfaction with services in outpatient clinics at Mulago hospital, Uganda. International Journal for Quality in Health Care,23(5), 516–523.
20. Aldana, J., Piechulek, H., & Al-Sabir, A. (2001). lient satisfaction and quality of health care in rural Bangladesh. Bulletin of the World Health Organization,79(6), 512–517.
21. Kruk, M. E., Paczkowski, M., Mbaruku, G., de Pinho, H., & Galea, S. (2009). Women’s preferences for place of delivery in rural Tanzania: A population-based discrete choice experiment. American Journal of Public Health,99(9), 1666–1672.
22. Otis, K. E., & Brett, J. A. (2008). Barriers to hospital births: Why do many Bolivian women give birth at home? Revista Panamericana de Salud Pública,24(1), 46–53.
23. Mrisho, M., Schellenberg, J. A., Mushi, A. K., Obrist, B., Mshinda, H., Tanner, M., et al. (2007). Factors affecting home delivery in rural Tanzania. Tropical Medicine and International Health,12(7), 862–872.
24. Kruk, M. E., Mbaruku, G., McCord, C. W., Moran, M., Rockers, P. C., & Galea, S. (2009). Bypassing primary care facilities for childbirth: A population-based study in rural Tanzania. Health Policy Planning.,24(4), 279–288.
25. Kruk, M. E., Hermosilla, S., Larson, E., & Mbaruku, G. M. (2014). Bypassing primary care clinics for childbirth: A cross-sectional study in the Pwani region, United Republic of Tanzania. Bulletin of the World Health Organization,92(4), 246–253.
26. Burroughs, T. E., Davies, A. R., Cira, J. C., & Dunagan, W. C. (1999). Understanding patient willingness to recommend and return: A strategy for prioritizing improvement opportunities. Joint Commission Journal on Quality Improvement,25(6), 271–287.
27. Otani, K., & Waterman, B. (2010). How patient reactions to hospital care attributes affect the evaluation of overall quality of care, willingness to recommend, and willingness to return. Journal of Healthcare Management,55(1), 25–37.
28. Bowser D, Hill K. (2010). Exploring evidence for disrespect and abuse in facility-based childbirth. Report of a landscape analysis. Washington, DC: USAID.
29. Human Rights Watch. (2011). Stop making excuses: Accountability for maternal health care in South Africa. New York.
30. Radoff, K. A., Levi, A., & Thompson, L. M. (2012). From home to hospital: Mistreatment of childbearing women and barriers to facility-based birth in nicaragua. International Journal of Childbirth,2(1), 40–50.
31. Jewkes, R., Abrahams, N., & Mvo, Z. (1998). Why do nurses abuse patients? Reflections from South African obstetric services. Social Science and Medicine,47(11), 1781–1795.
32. D’Ambruoso, L., Abbey, M., Hussein, J. (2005). Please understand when I cry out in pain: Women’s accounts of maternity services during labour and delivery in Ghana. BMC Public Health 5(140).
33. Mselle, L. T., Moland, K. M., Mvungi, A., Evjen-Olsen, B., & Kohi, T. W. (2013). Why give birth in health facility? Users’ and providers’ accounts of poor quality of birth care in Tanzania. BMC Health Services Research,13, 174.
34. Kruk, M. E., Kujawski, S., Mbaruku, G., Ramsey, K., Moyo, W., & Freedman, L. P. (2014). Disrespectful and abusive treatment during facility delivery in Tanzania: A facility and community survey. Health Policy Planning. doi:10.1093/heapol/czu079.
35. Filmer, D., & Pritchett, L. (2001). Estimating wealth effects without expenditure data–or tears: An application to educational enrollments in states of India. Demography,38(1), 115–132.
36. Gilson, L. (2003). Trust and the development of health care as a social institution. Social Science and Medicine,56(7), 1453–1468.
37. Russell, S. (2005). Treatment-seeking behaviour in urban Sri Lanka: Trusting the state, trusting private providers. Social Science and Medicine,61(7), 1396–1407.
38. Senarath, U., Fernando, D. N., & Rodrigo, I. (2006). Factors determining client satisfaction with hospital-based perinatal care in Sri Lanka. Tropical Medicine and International Health,11(9), 1442–1451.
39. Hall, J. A., & Dornan, M. C. (1990). Patient sociodemographic characteristics as predictors of satisfaction with medical care: A meta-analysis. Social Science and Medicine,30(7), 811–818.
40. Tateke, T., Woldie, M., & Ololo, S. (2012). Determinants of patient satisfaction with outpatient health services at public and private hospitals in Addis Ababa, Ethiopia. African Primary Health Care and Family Medicine,4(1), 1–11.
41. Rahmqvist, M., & Bara, A. (2010). Patient characteristics and quality dimensions related to patient satisfaction. International Journal for Quality in Health Care,22(2), 86–92.
42. Al-Mandhari, A. S., Hassan, A. A., & Haran, D. (2004). Association between perceived health status and satisfaction with quality of care: Evidence from users of primary health care in Oman. Family Practice,21(5), 519–527.
43. Gabrysch, S., & Campbell, O. M. R. (2009). Still too far to walk: Literature review of the determinants of delivery service use. BMC Pregnancy Childbirth.,9, 34.