Design science in action: developing a modeling technique for eliciting requirements on business process management (BPM) tools

Software and Systems Modeling

Volumn 14, Issue 3, 2015, Pages 1159-1188

  Bider, Ilia ^a,b   Perjons, Erik ^a  

^a STOCKHOLM UNIVERSITY   (Sweden)

^b IbisSoft AB   (Sweden)

Author keywords

Business process modeling; Case management; Design science; Shared space; Workflow

Indexed keywords

ADMINISTRATIVE DATA PROCESSING; ENTERPRISE RESOURCE MANAGEMENT; SYSTEMS ENGINEERING;

BUSINESS PROCESS MODEL; CASE MANAGEMENT; DESIGN SCIENCE; SHARED SPACES; WORKFLOW;

DESIGN;

EID: 84940955556     PISSN: 16191366     EISSN: 16191374     Source Type: Journal    
DOI: 10.1007/s10270-014-0412-6     Document Type: Article

References (47)

1. ActionFlow: ActionFlow web site, available (2012–10-01) at: http://www.actionflow.com (2012)
2. Agile manifesto: Manifesto for Agile Software Development, available (2012–10-01) at: http://agilemanifesto.org/ (2001)
3. Alter, S.: Work system theory: overview of core concepts, extensions, and challenges for the future. JAIS 14(2), 72–121 (2013)
4. Anderson, J., Donnellan, B., Hevner, A.R.: Exploring the Relationship between Design Science Research and Innovation: A Case Study of Innovation at Chevron, Communications in Computer and Information Science. Springer, Berlin (2011)
5. Andersson, T., Bider, I., Svensson, R.: Aligning people to business processes experience report. Softw. Process Improv. Pract. 10(4), 403–413 (2005)
6. Anttila, J., Jussila, K.: An advanced insight into managing business processes in practice. Total Qual. Manag. Bus. Excell. 24(8), 918–932 (2013)
7. Appian: Appian cloud BPM, available (2012–10-01) at: http://www.appian.com/bpm-software/cloudbpm.jsp (2012)
8. Baresi, L., Casati, F., Castano, S., Fugini, M.G., Mirbel, I., Pernici, B.: Workflow design methodology. In: Grefen, P., Pernici, B., Sanchez, G. (eds.) Database Support for Workflow Management: The WIDE Project, pp. 47–94, Kluwer (1999)
9. Baskerville, R.L., Pries-Heje, J., Venable, J.: Soft Design Science Methodology, DERIST 2009, ACM, pp. 1–11 (2009)
10. Bider, I., Bellinger, G., Perjons, E.: Modeling an agile enterprise: reconciling systems and process thinking. In: Johannesson, P., Krogstie, J., Opdahl, A. (eds.) The Practice of Enterprise Modelling, IFIP, LNBIP, vol. 92, pp. 238–252, Springer, Berlin (2011a)
11. Bider, I., Johannesson, P., Schmidt, R.: Experiences of using different communication styles in business process support systems with the shared spaces architecture, Proceedings of CAiSE 2011, LNCS, Vol. 6741, pp. 299–313, Springer, Berlin, (2011b)
12. Bider, I., Johannesson, P., Perjons, E.: Design science research as movement between individual and generic situation-problem-solution spaces. In: Baskerville, R., De Marco, M., Spagnoletti, P. (eds.) Organizational Systems. An Interdisciplinary Discourse, pp. 35–61. Springer, Berlin (2013a)
13. Bider, I., Karapantelakis, A., Khadka, N.: Building a high-level process model for soliciting requirements on software tools to support software development: experience report. PoEM 2013 (Short Papers). CEUR 1023, 70–82 (2013)
14. Bider I., Perjons E., Johannesson P.: In Search of the Holy Grail: Integrating social Software with BPM. Experience Report. LNBIP, No 50, pp 1–13, Springer, Berlin (2010)
15. Bider, I., Perjons, E.: Evaluating adequacy of business process modeling approaches. Handb. Res. Complex Dyn. Process Manag. Techn. Adapt. Turbul. Environ., IGI, 79–102 (2009)
16. Bider, I., Perjons E.: Preparing for the Era of Cloud Computing: Towards a Framework for Selecting Business Process Support Services. Enterprise, Business-Process and Information Systems Modeling, LNBIP, No 113, pp. 16–30, Springer, Berlin (2012)
17. Bider, I., Perjons, E., Riaz Dar, Z.: Using Data-Centric Business Process Modeling for Discovering Requirements for Business Process Support Systems: Experience Report. Enterprise, Business-Process and Information Systems Modeling, LNBIP 147, pp. 63–77, Springer, Berlin (2013c)
18. Box, G.E.P., Draper, N.R.: Empirical Model Building and Response Surfaces. Wiley, New York (1987)
19. BPMN: Business Process Model and Notation website, Object Management Group, available (2012–10-01) at: http://www.bpmn.org/ (2012)
20. Cohn, D., Hull, R.: Business artifacts: a data-centric approach to modeling business operations and processes. IEEE Data Eng. Bull. 32(3), 3–9 (2009)
21. Duarte Filho, N. F., Costa, N. P.: A set of requirements for business process management suite (BPMS). In: Advances in Information Systems and Technologies, pp. 487–496, Springer, Berlin (2013)
22. FIPS: Standard for integration definition for function modeling (IDEF0). National Institute of Standards and Technology (NIST). FIPS publication, p. 183 (1993)
23. Gilbert, P.: The next decade of BPM. Keynote presentation at BPM 2010 conference, available (2012–10-01) at: http://www.bpm2010.org/wp-content/uploads/2009/08/2010-09-14-Gilbert-BPM-2010-Keynote.pdf (2010)
24. Giere, R.: Scientific Perspectivism. University of Chicago Press, Chicago (2010)
25. Hammer, M., Champy, J.: Reengineering the Corporation: A manifesto for Business Revolution, Harper Business, New York (1993)
26. Hant, V.D.: Process Mapping: How to Reengineer Your Business Processes. Wiley, New York (1996)
27. Hevner, A.R., March, S.T., Park, J.: Design science in information systems research. MIS Q. 28(1), 75–105 (2004)
28. iPB: iPB Reference Manual, available (2012–10-01) at: http://docs.ibissoft.se/node/3 (2012)
29. Khan, R.: Evaluating BPM software. Bus. Integr. J. October issue (2003)
30. Khomyakov M., Bider, I.: Achieving Workflow Flexibility through Taming the Chaos, OOIS 2000–6th international conference on object oriented information systems, pp. 85–92, Springer, Berlin (2000)
31. Kleiner, N.: The focus of requirements engineering in workflow application development. CEUR Workshops Proc. 75, 372–377 (2003)
32. Link, E.: Diffusion Dynamics and Pricing of Innovations. Lund University Press, Lund (1997)
33. Müller, D., Reichert, M., Herbst, J.: Data-Driven Modeling and Coordination of Large Process Structures. In OTM2007, PartI, LNCS 4803. pp. 131–49, Springer, Berlin (2007)
34. Neuman, W.L.: Social Research Methods. Qualitative and Quantitative Approaches, Sixth Edition, Peason (2006)
35. Österle, H., Becker, J., Frank, U., Hess, T., Karagiannis, D., Krcmar, H., Loos, P., Mertens, P., Oberweis, A., Sinz, E.J.: Memorandum on design-oriented information systems research. Eur. J. Inf. Syst. 20(1), 7–10 (2010)
36. Peffers, K., Tuunanen, T., Rothenberger, M.A., Chatterjee, S.: A design science research methodology for information systems research. J. Manag. Inf. Syst. 24(3), 45–78 (2007)
37. Projectplace: Project Place website available (2012–10-01) at: http://www.projectplace.com (2012)
38. Rogers, E.M.: Diffusion of Innovations. Free Press, New York (1962)
39. SalesForce: SaleForce website, available (2012–10-01) at: http://www.salesforce.com (2012)
40. Sein, M.K., Henfridsson, O., Purao, S., Rossi, M., Lindgren, R.: Action design research. MIS Q. 35(1), 37–56 (2011)
41. SpringCM: Content cloud services, available (2012-10-01) at: https://www.springcm.com/products/springcm-content-cloud-services (2012)
42. Swenson, K.D. (ed.): Mastering the Unpredictable: How Adaptive Case Management Will Revolutionize the Way That Knowledge Workers Get Things Done. Meghan-Kiffer Press, Tampa (2010)
43. Van der Aalst, W.M.P., Weske, M., Grünbauer, D.: Case handling: a new paradigm for business process support. Data Knowl. Eng. 53(2), 129–162 (2005)
44. Van der Aalst, W.M.P., Van, Hee K.M.: Workflow Management: Models, Methods and Systems. MIT Press, Cambridge (2002)
45. Weske, M.: Business Process Management: Concepts, Languages, Architectures. Springer (2007)
46. Wieringa, R.J.: Design science as nested problem solving. In: Proceedings of the 4th International Conference on Design Science Research in Information Systems and Technology, ACM, Philadelphia, pp. 1–12 (2009)
47. Wohed, P., Andersson, B., Johannesson, P.: Open source workflow systems, Mod. Bus. Process Automa. 401–434 (2010)