Precision and disclosure in text and voice interviews on smartphones

PLoS ONE

Volumn 10, Issue 6, 2015, Pages

  Schober, Michael F ^a   Conrad, Frederick G ^b,c   Antoun, Christopher ^b   Ehlen, Patrick ^d   Fail, Stefanie ^a   Hupp, Andrew L ^b   Johnston, Michael ^e   Vickers, Lucas ^a   Yan, H Yanna ^b   Zhang, Chan ^f  

^a NEW SCHOOL FOR SOCIAL RESEARCH   (United States)

^b UNIVERSITY OF MICHIGAN   (United States)

^c UNIVERSITY OF MARYLAND   (United States)

^d Loop AI Labs   (United States)

^e Harris Interactive   (United States)

^f FUDAN UNIVERSITY   (China)

Author keywords

[No Author keywords available]

Indexed keywords

ACCURACY; ADULT; AGED; ARTICLE; COMMUNICATION SKILL; CONTROLLED STUDY; CONVERSATION; DATA ANALYSIS; FEMALE; HUMAN; HUMAN EXPERIMENT; INTERPERSONAL COMMUNICATION; MALE; MIDDLE AGED; MOBILE PHONE; ONLINE MONITORING; QUALITY CONTROL; QUESTIONNAIRE; SELF REPORT; SPEECH; TELECOMMUNICATION; TELEPHONE INTERVIEW; TEXT MESSAGING; VOICE; INTERVIEW; RANDOMIZED CONTROLLED TRIAL; SMARTPHONE; VERY ELDERLY;

ADULT; AGED; AGED, 80 AND OVER; DISCLOSURE; FEMALE; HUMANS; INTERVIEWS AS TOPIC; MALE; MIDDLE AGED; SMARTPHONE; SURVEYS AND QUESTIONNAIRES; TEXT MESSAGING;

EID: 84936970981     PISSN: None     EISSN: 19326203     Source Type: Journal    
DOI: 10.1371/journal.pone.0128337     Document Type: Article

References (40)

1. Duggan M (19 Sept 2013) Cell phone activities 2013. Pew Internet and American Life Project. Available: http://www.pewinternet.org/2013/09/19/cell-phone-activities-2013/. Accessed 3 Sept 2014.
2. Link MW, Murphy J, Schober MF, Buskirk TD, Childs JH, Tesfaye CL (2014) Mobile technologies for conducting, augmenting and potentially replacing surveys: Executive summary of the AAPOR task force on emerging technologies in public opinion research. Public Opin Q 78: 779-787. doi: 10.1093/poq/nfu054
3. Bloom J (2008) The speech IVR as a survey interviewing methodology. In: Conrad FG, Schober MF, editors. Envisioning the survey interview of the future. New York: Wiley. pp. 119-136. doi: 10.1002/9780470183373.ch6
4. Krosnick JA, Alwin DF (1987) An evaluation of a cognitive theory of response-order effects in survey measurement. Public Opin Q 51(2): 201-219.
5. Simon HA (1956) Rational choice and the structure of the environment. Psychol Rev 63(2): 129-138. PMID: 13310708
6. Brown NR (1995) Estimation strategies and the judgment of event frequency. J Exp Psychol Learn Mem Cogn 21: 1539-1553.
7. Conrad FG, Brown NR, Dashen M (2003) Estimating the frequency of events from unnatural categories. Mem Cognit 31: 552-562 PMID: 12872871
8. Holbrook AL, Anand S, Johnson TP, Cho YI, Shavitt S, Chávez N, et al. (2014) Response heaping in interviewer-administered surveys: Is it really a form of satisficing? Public Opin Q 78: 591-633.
9. Krosnick J (1991) Response strategies for coping with the cognitive demands of attitude measures in surveys. Appl Cogn Psychol 5(3): 213-236.
10. Kreuter F, Presser S, Tourangeau R (2008) Social desirability bias in CATI, IVR, and web surveys: the effects of mode and question sensitivity. Public Opin Q 72: 847-865.
11. Schaeffer NC (2000) Asking questions about threatening topics: a selective overview. In: Stone AA, Bachrach CA, Jobe JB, Kurtzman HS, Cain VS, editors. The science of self-report: implications for research and practice. New Jersey: Lawrence Erlbaum Associates, Inc. pp 105-121.
12. Tourangeau R, Rips L, Rasinski K (2000) The psychology of survey response. Cambridge: Cambridge University Press.
13. Jefferson G (1988) Notes on a possible metric which provides for a 'standard maximum' silence of approximately one second in conversation. In: Roger D, Bull PP, editors. Conversation: An interdisciplinary perspective. Clevedon, UK: Multilingual Matters. pp 166-196.
14. Roberts F, Francis AL (2013). Identifying a temporal threshold of tolerance for silent gaps after requests. J Acoust Soc Am 133(6), EL471-EL477. doi: 10.1121/1.4802900 PMID: 23742442
15. Clark HH, Brennan SE (1991) Grounding in communication. In: Resnick LB, Levine JM, Teasley SD, editors. Perspectives on socially shared cognition. Washington DC: APA Books. pp 127-149.
16. Thurlow C, Poff M (2013). Text messaging. In: Herring SC, Stein D, Virtanen T, editors. Pragmatics of computer-mediated communication. Berlin, Germany: Mouton de Gruyter. pp. 163-190.
17. Hancock JT (2007) Disclosure and deception in tomorrow's survey interview: the role of information technology. In: Conrad FG, Schober MF, editors. Envisioning the survey interview of the future. New York: Wiley. pp. 79-194. doi: 10.1002/9780470183373.ch9
18. Joinson AN (2001) Self-disclosure in computer-mediated communication: the role of self-awareness and visual anonymity. Eur J Soc Psychol 31: 177-192.
19. Chang L, Krosnick JA (2009) National surveys via RDD telephone interviewing versus the internet: comparing sample representativeness and response quality. Public Opin Q 73: 641-678.
20. Fricker S, Galesic M, Tourangeau R, Yan T (2005) An experimental comparison of web and telephone surveys. Public Opin Q 69: 370-392.
21. Tourangeau R, Smith T (1996) Asking sensitive questions: the impact of data collection mode, question format, and question context. Public Opin Q 60: 275-304.
22. Chang L, Krosnick JA (2010) Comparing oral interviewing with self-administered computerized questionnaires: an experiment. Public Opin Q 74: 154-167.
23. Holbrook AL, Green MC, Krosnick JA (2003) Telephone vs. face-to-face interviewing of national probability samples with long questionnaires: comparisons of respondent satisficing and social desirability response bias. Public Opin Q 67: 79-125.
24. Aquilino WS (1994) Interview mode effects in surveys of drug and alcohol use: a field experiment. Public Opin Q 58: 210-240.
25. Tourangeau R, Yan T (2007) Sensitive questions in surveys. Psychol Bull 133: 859-883. PMID: 17723033
26. Lind LH, Schober MF, Conrad FG, Reichert H (2013) Why do survey respondents disclose more when computers ask the questions? Public Opin Q 77: 888-935. doi: 10.1093/poq/nft038
27. Johnston M, Ehlen P, Conrad FG, Schober MF, Antoun C, Fail S, et al. (2013) Spoken dialog systems for automated survey interviewing. In the proceedings of the 14th Annual SIGDIAL Meeting on Discourse and Dialogue: 329-333.
28. Antoun C, Zhang C, Conrad FG, Schober MF. Comparisons of online recruitment strategies for convenience samples: Craigslist, Google AdWords, Facebook and Amazon's Mechanical Turk. Field Methods 28(3), forthcoming.
29. The American Association for Public Opinion Research (2011) Standard definitions: final dispositions of case codes and outcome rates for surveys. 7th edition. Available: http://www.aapor.org/AM/Template.cfm?Section=Standard-Definitions2&Template=/CM/ContentDisplay.cfm&ContentID=3156. Accessed 3 Sept 2014.
30. Radwanick S (29 June 2012) 5 years later: a look back at the rise of the iPhone. ComScore Blog. Available: http://www.comscore.com/ita/Insights/Blog/5-Years-Later-A-Look-Back-at-the-Rise-of-the-iPhone/ Accessed 3 Sept 2014.
31. Gribble JN, Miller HG, Cooley PC, Catania JA, Pollack L, Turner CF (2000) The impact of T-ACASI interviewing on reported drug use among men who have sex with men. Subst Use Misuse 35(6-8): 869-890. PMID: 11349687
32. Hancock JT, Thom-Santelli J, Ritchie T (2004) Deception and design: the impact of communication technologies on lying behavior. In proceedings of the SIGCHI conference on human factors in computing systems: 129-134. ACM.
33. Holtgraves T (2004) Social desirability and self-reports: testing models of socially desirable responding. Pers Soc Psychol Bull 30: 161-172. PMID: 15030631
34. Graf I (2008) Respondent burden. In Lavrakas PJ, editor. Encyclopedia of Survey Research Methods. Thousand Oaks, CA: Sage. pp 740.
35. Scholetzky W (2004) Use of respondent burden measurements at NASS. Proc of the Annual Conf of the Am Stat Assoc. pp 1745-1749.
36. Williams D, Green S, Jones J (2009) Measuring respondent burden in the UK Office for National Statistics. Proc Stats Canada Int'l Symposium 2008: Data Collection: Challenges, Achievements and New Directions. Available: http://www.statcan.gc.ca/pub/11-522-x/2008000/article/11006-eng.pdf/. Accessed 3 Sept 2014.
37. Tourangeau R, Conrad FG, Couper MP (2013) The science of web surveys. New York, NY: Oxford University Press.
38. Junco R, Cotten S (2012) No A 4 U: the relationship between multitasking and academic performance. Comput Educ 59(2): 505-514.
39. Pashler H (1994) Dual-task interference in simple tasks: data and theory. Psychol Bull 116(2): 220-244. PMID: 7972591
40. Meyer DE, Kieras DE (1997) A computational theory of human multiple-task performance: the EPIC information-processing architecture and strategic response deferment model. Psychol Rev 104: 1-65.