메뉴 건너뛰기




Volumn , Issue , 2007, Pages 119-136

The Speech IVR as a Survey Interviewing Methodology

Author keywords

Computer assisted telephone interviews (CATIs); Context sensitive help prompt; Current Employment Statistics (CES) program

Indexed keywords


EID: 84955094461     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.1002/9780470183373.ch6     Document Type: Chapter
Times cited : (5)

References (33)
  • 1
    • 0001785506 scopus 로고    scopus 로고
    • Linguistic markers of respondent uncertainty during computeradministered survey interviews
    • Doctoral dissertation, New School University
    • Bloom, J. E. (1999). Linguistic markers of respondent uncertainty during computeradministered survey interviews. Doctoral dissertation, New School University.
    • (1999)
    • Bloom, J.E.1
  • 3
    • 0142018800 scopus 로고    scopus 로고
    • The grounding problem in conversation with and through computers
    • In S. R. Fussell and R. J. Kreuz (Eds.), Hillsdale, NJ: Lawrence Erlbaum.
    • Brennan, S. E. (1998). The grounding problem in conversation with and through computers. In S. R. Fussell and R. J. Kreuz (Eds.), Social and Cognitive Psychological Approaches to Interpersonal Communication (pp. 201-225). Hillsdale, NJ: Lawrence Erlbaum.
    • (1998) Social and Cognitive Psychological Approaches to Interpersonal Communication , pp. 201-225
    • Brennan, S.E.1
  • 4
    • 1842653460 scopus 로고    scopus 로고
    • Using Language
    • Cambridge, MA: Cambridge University Press
    • Clark, H. H. (1996). Using Language. Cambridge, MA: Cambridge University Press.
    • (1996)
    • Clark, H.H.1
  • 5
    • 84955070452 scopus 로고
    • Speech data entry: results of a test of voice recognition for survey data collection
    • Clayton, R. L., and Winter, D. L. S. (1992). Speech data entry: results of a test of voice recognition for survey data collection. Journal of Official Statistics, 8(3), 377-388.
    • (1992) Journal of Official Statistics , vol.8 , Issue.3 , pp. 377-388
    • Clayton, R.L.1    Winter, D.L.S.2
  • 7
    • 0034335458 scopus 로고    scopus 로고
    • Clarifying question meaning in a household telephone survey
    • Conrad, F. G., and Schober, M. F. (2000). Clarifying question meaning in a household telephone survey. Public Opinion Quarterly, 64, 1-28.
    • (2000) Public Opinion Quarterly , vol.64 , pp. 1-28
    • Conrad, F.G.1    Schober, M.F.2
  • 8
    • 33747024117 scopus 로고    scopus 로고
    • Does voice matter? An interactive voice response (IVR) experiment
    • Couper, M. P., Singer, E., and Tourangeau, R. (2004). Does voice matter? An interactive voice response (IVR) experiment. Journal of Official Statistics, 20(3), 1-20.
    • (2004) Journal of Official Statistics , vol.20 , Issue.3 , pp. 1-20
    • Couper, M.P.1    Singer, E.2    Tourangeau, R.3
  • 9
    • 8744295957 scopus 로고    scopus 로고
    • Does telephone audio computer-assisted survey interviewing improve the accuracy of prevalence estimates of youth smoking? Evidence from the UMass Tobacco Study
    • Currivan, D., Nyman, A. L., Turner, C. F., and Biener, L. (2004). Does telephone audio computer-assisted survey interviewing improve the accuracy of prevalence estimates of youth smoking? Evidence from the UMass Tobacco Study. Public Opinion Quarterly, 68, 542-564.
    • (2004) Public Opinion Quarterly , vol.68 , pp. 542-564
    • Currivan, D.1    Nyman, A.L.2    Turner, C.F.3    Biener, L.4
  • 11
    • 0037507699 scopus 로고    scopus 로고
    • Response rate and measurement differences in mixed mode surveys using mail, telephone, interactive voice response and the internet
    • Draft paper, retrieved 1, August 2006, from
    • Dillman, D. A., Phelps G., Tortora R., Swift K., Kohrell J., and Berck. J., (2002). Response rate and measurement differences in mixed mode surveys using mail, telephone, interactive voice response and the internet. Draft paper, retrieved 1, August 2006, from http://survey.sesrc.wsu.edu/dillman/papers/Mixed%20Mode%20ppr%20_with%20Gallup_%20POQ.pdf.
    • (2002)
    • Dillman, D.A.1    Phelps, G.2    Tortora, R.3    Swift, K.4    Kohrell, J.5    Berck, J.6
  • 12
    • 0003733908 scopus 로고
    • Standardized Survey Interviewing: Minimizing Interviewer-Related Error
    • Newbury Park, CA: SAGE Publications
    • Fowler, F. J., and Mangione, T. W. (1990). Standardized Survey Interviewing: Minimizing Interviewer-Related Error. Newbury Park, CA: SAGE Publications.
    • (1990)
    • Fowler, F.J.1    Mangione, T.W.2
  • 13
    • 21144459856 scopus 로고
    • Anomalous information triggers questions when adults solve quantitative problems and comprehend stories
    • Graesser, A. C., and McMahen, C. L. (1993). Anomalous information triggers questions when adults solve quantitative problems and comprehend stories. Journal of Educational Psychology, 85(1), 136-151.
    • (1993) Journal of Educational Psychology , vol.85 , Issue.1 , pp. 136-151
    • Graesser, A.C.1    McMahen, C.L.2
  • 14
    • 84955155195 scopus 로고    scopus 로고
    • Dimensions of surveys in the future
    • Paper presented at the University of Michigan Workshop, Designing the Survey Interview of the Future, Ann Arbor MI.
    • Groves, R. M. (2005). Dimensions of surveys in the future. Paper presented at the University of Michigan Workshop, Designing the Survey Interview of the Future, Ann Arbor, MI.
    • (2005) , vol.22 , Issue.1 , pp. 1-16
    • Groves, R.M.1
  • 15
    • 84955139684 scopus 로고    scopus 로고
    • Speech recognition by machines and humans
    • Speech Communication
    • Lippmann, R. P. (1997). Speech recognition by machines and humans. Speech Communication
    • (1997)
    • Lippmann, R.P.1
  • 16
    • 30544438457 scopus 로고    scopus 로고
    • Voice Extensible Markup Language (VoiceXML) Version 2.0.
    • Retrieved 19 February, 2007 from
    • McGlashan, S., Burnett, D., Danielsen, P., Ferrans, J., Hunt, A., Karam, G., Ladd, D., et al. (2002). Voice Extensible Markup Language (VoiceXML) Version 2.0. Retrieved 19 February, 2007 from http://www.w3.org/TR/2002/WD-voicexml20-20020424/.
    • (2002)
    • McGlashan, S.1    Burnett, D.2    Danielsen, P.3    Ferrans, J.4    Hunt, A.5    Karam, G.6    Ladd, D.7
  • 17
    • 56149102452 scopus 로고    scopus 로고
    • A human-machine comparison in speech recognition based on a logatome corpus
    • Paper presented at the Speech Recognition and Intrinsic Variation Workshop (SRIV2006), Toulouse, France. Retrieved 1 August, 2006, from ISCA Archive
    • Meyer, B., Wesker, T., Brand, T., Mertins, A., and Kollmeier, B. (2006). A human-machine comparison in speech recognition based on a logatome corpus. Paper presented at the Speech Recognition and Intrinsic Variation Workshop (SRIV2006), Toulouse, France. Retrieved 1 August, 2006, from ISCA Archive http://www.isca-speech.org/archive/sriv2006.
    • (2006)
    • Meyer, B.1    Wesker, T.2    Brand, T.3    Mertins, A.4    Kollmeier, B.5
  • 18
    • 84955087558 scopus 로고    scopus 로고
    • Interactive voice response (IVR) and sources of survey error
    • Paper presented at Telephone Survey Methodology II Conference. Miami, FL
    • Miller-Steiger, D. (2006). Interactive voice response (IVR) and sources of survey error. Paper presented at Telephone Survey Methodology II Conference. Miami, FL.
    • (2006)
    • Miller-Steiger, D.1
  • 19
    • 84955118046 scopus 로고    scopus 로고
    • Is telephone audio computer-assisted self-interviewing (T-ACASI) a method whose time has come?
    • Alexandria, VA: American Statistical Association
    • Mingay, D. M. (2000). Is telephone audio computer-assisted self-interviewing (T-ACASI) a method whose time has come? In Proceedings of the American Statistical Association Section on Survey Research Methods, (pp. 1062-1067). Alexandria, VA: American Statistical Association.
    • (2000) In Proceedings of the American Statistical Association Section on Survey Research Methods , pp. 1062-1067
    • Mingay, D.M.1
  • 20
    • 84976447702 scopus 로고    scopus 로고
    • A comparison of the data requirements of automatic speech recognition systems and human listeners
    • Moore, R. K. (2003). A comparison of the data requirements of automatic speech recognition systems and human listeners. In Proceedings of Eurospeech 2003 (pp. 2582-2584).
    • (2003) In Proceedings of Eurospeech 2003 , pp. 2582-2584
    • Moore, R.K.1
  • 22
    • 0029219786 scopus 로고
    • Predicting spoken disfluencies during human-computer interaction
    • Oviatt S. (1995). Predicting spoken disfluencies during human-computer interaction. Computer Speech Language, 9(1), 19-36.
    • (1995) Computer Speech Language , vol.9 , Issue.1 , pp. 19-36
    • Oviatt, S.1
  • 23
    • 0004263661 scopus 로고
    • The Language Instinct
    • New York: Harper Collins
    • Pinker, S. (1994). The Language Instinct. New York: Harper Collins.
    • (1994)
    • Pinker, S.1
  • 24
    • 0000618308 scopus 로고
    • Natural languages and natural selection
    • Pinker, S., and Bloom, P. (1990). Natural languages and natural selection. Behavioral and Brain Sciences, 13, 707-784.
    • (1990) Behavioral and Brain Sciences , vol.13 , pp. 707-784
    • Pinker, S.1    Bloom, P.2
  • 25
    • 0000098051 scopus 로고
    • A simplest systematics for the organization of turn-taking in conversation
    • Sacks, H., Schegloff, E., and Jefferson, G. (1974). A simplest systematics for the organization of turn-taking in conversation. Language, 50, 696-735.
    • (1974) Language , vol.50 , pp. 696-735
    • Sacks, H.1    Schegloff, E.2    Jefferson, G.3
  • 27
    • 7744223303 scopus 로고    scopus 로고
    • A collaborative view of standardized survey interviews
    • In D. Maynard, H. Houtkoop-Steenstra, N. C. Schaeffer, and J. Van der Zouwen (Eds.), Hoboken, NJ: John Wiley & Sons.
    • Schober, M. F., and Conrad, F. G. (2002). A collaborative view of standardized survey interviews. In D. Maynard, H. Houtkoop-Steenstra, N. C. Schaeffer, and J. Van der Zouwen (Eds.), Standardization and Tacit Knowledge: Interaction and Practice in the Survey Interview (pp. 67-94). Hoboken, NJ: John Wiley & Sons.
    • (2002) Standardization and Tacit Knowledge: Interaction and Practice in the Survey Interview , pp. 67-94
    • Schober, M.F.1    Conrad, F.G.2
  • 28
    • 7744224165 scopus 로고    scopus 로고
    • Misunderstanding standardized language in research interviews
    • Schober, M. F., Conrad, F. G., and Fricker, S. S. (2004). Misunderstanding standardized language in research interviews. Applied Cognitive Psychology, 18, 169-188.
    • (2004) Applied Cognitive Psychology , vol.18 , pp. 169-188
    • Schober, M.F.1    Conrad, F.G.2    Fricker, S.S.3
  • 30
    • 85055307901 scopus 로고    scopus 로고
    • Coordinating conceptual misalignment in discourse and the limits of clarification
    • Doctoral dissertation, New School University
    • Suessbrick, A. (2005). Coordinating conceptual misalignment in discourse and the limits of clarification. Doctoral dissertation, New School University. Dissertation Abstracts International, 66B (01), 589.
    • (2005) Dissertation Abstracts International , vol.66B , Issue.1 , pp. 589
    • Suessbrick, A.1
  • 32
    • 0005078322 scopus 로고    scopus 로고
    • Collecting sensitive information with different modes of data collection
    • In M. P. Couper, R. P. Baker, J. Bethlehem, J. Martin, W. L. Nicholls II, and J. M. O'Reilly (Eds.),Hoboken, NJ: John Wiley & Sons.
    • Tourangeau, R., and Smith, T. W. (1998). Collecting sensitive information with different modes of data collection. In M. P. Couper, R. P. Baker, J. Bethlehem, J. Martin, W. L. Nicholls II, and J. M. O'Reilly (Eds.), Computer Assisted Survey Information Collection (pp. 431-453). Hoboken, NJ: John Wiley & Sons.
    • (1998) Computer Assisted Survey Information Collection , pp. 431-453
    • Tourangeau, R.1    Smith, T.W.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.