Survey of reverse logistics practices in manufacturing industries: An Indian context

Benchmarking

Volumn 22, Issue 5, 2015, Pages 874-899

  Ravi, V ^a   Shankar, Ravi ^b  

^a INDIAN INSTITUTE OF SPACE SCIENCE AND TECHNOLOGY   (India)

^b INDIAN INSTITUTE OF TECHNOLOGY DELHI   (India)

Author keywords

Indian manufacturing industry; Reverse logistics; Supply chain management; Survey

Indexed keywords

EID: 84931379454     PISSN: 14635771     EISSN: None     Source Type: Journal    
DOI: 10.1108/BIJ-06-2013-0066     Document Type: Article

References (80)

1. Alvarez-Gil, M.J., Berrone, P., Husillos, F.J. and Lado, N. (2007), “Reverse logistics, stakeholders’ influence, organizational slack, and managers’ posture”, Journal of Business Research, Vol. 60 No. 5, pp. 463-473
2. Andel, T. (1997), “Reverse logistics: a second chance to profit: whether through refurbishment or recycling, companies are finding profit in returned products”, Transportation & Distribution, Vol. 38 No. 7, pp. 61-64
3. Andersen, M. and Skjoett-Larsen, T. (2009), “Corporate social responsibility in global supply chains”, Supply Chain Management: An International Journal, Vol. 14 No. 2, pp. 75-86
4. Armstrong, J.S. and Overton, T.S. (1977), “Estimating non-response bias in mail surveys”, Journal of Marketing Research, Vol. 14 No. 3, pp. 396-402
5. Beckley, D.K. and Logan, W.B. (1948), The Retail Salesperson at Work, Gregg Publishing, New York, NY.
6. Beullens, P., Oudheusden, D.V. and Van Wassenhove, L.N. (2004), “Collection and vehicle routing issues in reverse logistics”, in Dekker, R., Fleischmann, M., Inderfurth, K. and Van Wassenhove, L.N. (Eds), Reverse Logistics: Quantitative Models for Closed-Loop Supply Chains, Springer-Verlag, Berlin Heidelberg, pp. 95-134
7. Blumberg, D. (1999), “Strategic examination of reverse logistics and repair service requirements, needs,market size, and opportunities”, Journal of Business Logistics, Vol. 20 No. 2, pp. 141-159
8. Carter, C.R. and Ellram, L.M. (1998), “Reverse logistics: a review of the literature and framework for future investigation”, Journal of Business Logistics, Vol. 19 No. 1, pp. 85-102
9. Chouinard, M., D’Amours, S. and Ait-Kadi, D. (2005), “Integration of reverse logistics activities within a supply chain information system”, Computers in Industry, Vol. 56 No. 1, pp. 105-124
10. Cozby, P. and Bates, S. (2012), Methods in Behavioral Research, McGraw Hill, New York.
11. Das, K. and Chowdhury, A.H. (2012), “Designing a reverse logistics network for optimal collection, recovery and quality-based product-mix planning”, International Journal of Production Economics, Vol. 135 No. 1, pp. 209-221
12. Daugherty, P., Richey, R., Genchev, S. and Chen, H. (2005), “Reverse logistics: superior performance through focused resource commitments to information technology”, Transportation Research Part E, Vol. 41 No. 2, pp. 77-92
13. Daugherty, P.J. (2011), “Review of logistics and supply chain relationship literature and suggested research agenda”, International Journal of Physical Distribution & Logistics Management, Vol. 41 No. 1, pp. 16-31
14. De Brito, M.P., Flapper, S.D.P. and Dekker, R. (2002), “Reverse logistics: a review of case studies”, Econometric Institute Report No. EI 2002-21, Berlin Heidelberg, available at: www.eur.nl/WebDOC/doc/econometrie/feweco20020605160859.pdf (accessed June 1, 2013).
15. Dowlatshahi, S. (2000), “Developing a theory of reverse logistics”, Interfaces, Vol. 30 No. 3, pp. 143-154
16. Dowlatshahi, S. (2005), “A strategic framework for the design and implementation of remanufacturing operations in reverse logistics”, International Journal of Production Research, Vol. 43 No. 16, pp. 3455-3480
17. Ellram, L. (2006), “The implementation of target costing in the United States: theory versus practice”, Journal of Supply Chain Management, Vol. 42 No. 1, pp. 13-26
18. Erol, I., Velioglu, M.N., Serifoglu, F.S., Büyüközkan, G., Aras, N., Çakar, N.D. and Korugan, A. (2010), “Exploring reverse supply chain management practices in Turkey”, Supply Chain Management: An International Journal, Vol. 15 No. 1, pp. 43-54
19. Fernández, I. (2003), “The concept of reverse logistics: a review of literature”, Proceedings of NOFOMA 2003 Conference, Oulu, 12-13 June, Finland.
20. Forza, C. (2002), “Survey research in operations management: a process-based perspective”, International Journal of Operations and Production Management, Vol. 22 No. 2, pp. 152-194
21. Geffen, C.A. and Rothenberg, S. (2000), “Suppliers and environmental innovation: the automotive paint process”, International Journal of Operations and Production Management, Vol. 20 No. 2, pp. 166-186
22. Genchev, S.E. (2009), “Reverse logistics program design: a company study”, Business Horizons, Vol. 52 No. 2, pp. 139-148
23. Genchev, S.E., Richey, R.G. and Gabler, C.B. (2011), “Evaluating reverse logistics programs: a suggested process formalization”, International Journal of Logistics Management, Vol. 22 No. 2, pp. 242-263
24. Giultinian, J.P. and Nwokoye, N.G. (1975), “Developing distribution channels and systems in the emerging recycling industries”, International Journal of Physical Distribution, Vol. 6 No. 1, pp. 28-38
25. Giuntini, R. and Andel, T. (1995), “Reverse logistics role models-part 3”, Transportation & Distribution, Vol. 36 No. 4, pp. 97-98
26. Goldsby, T.J. and Closs, D.J. (2000), “Using activity-based costing to reengineer the reverse logistics channel”, International Journal of Physical Distribution & Logistics Management, Vol. 30 No. 6, pp. 500-514
27. González-Torre, P.L., Adenso-Díaz, B. and Artiba, H. (2004), “Environmental and reverse logistics policies in European bottling and packaging firms”, International Journal of Production Economics, Vol. 88 No. 1, pp. 95-104
28. Gooley, T. (1998), “Reverse logistics: five steps to success”, Logistics Management and Distribution Report, Vol. 37 No. 6, pp. 49-55
29. Govindan, K. and Murugesan, P. (2011), “Selection of third-party reverse logistics provider using fuzzy extent analysis”, Benchmarking: An International Journal, Vol. 18 No. 1, pp. 149-167
30. Guide, V. (2000), “Production planning and control for remanufacturing: industry practice and research needs”, Journal of Operations Management, Vol. 18 No. 4, pp. 467-483
31. Guide, V.D.R, Jayaraman, V., Srivastava, R. and Benton, W. (2000), “Supply chain management for recoverable manufacturing systems”, Interfaces, Vol. 30 No. 3, pp. 125-142
32. Hillegersberg, J., Zuidwijk, R., van Nunen, J. and van Eijk, D. (2001), “Supporting return flows in the supply chain”, Communications of the ACM, Vol. 44 No. 6, pp. 74-79
33. Hines, F. and Johns, R. (2001), “Environmental supply chain management: evaluating the use of environmental mentoring through supply chain”, Greening of Industry Network Conference, Bangkok, January 21-25
34. Holt, D. (2004), “Managing the interface between suppliers and organizations for environmental responsibility – an exploration of current practices in the UK”, Corporate Social Responsibility and Environmental Management, Vol. 11 No. 2, pp. 71-84
35. Jack, E.P., Powers, T.L. and Skinner, L. (2010), “Reverse logistics capabilities: antecedents and cost savings”, International Journal of Physical Distribution & Logistics Management, Vol. 40 No. 3, pp. 228-246
36. Jelassi, T. and Leenen, S. (2003), “An e-commerce sales model for manufacturing companies: a conceptual framework”, European Management Journal, Vol. 21 No. 1, pp. 38-47
37. Kannan, G., Pokharel, S. and Kumar, P.S. (2009), “A hybrid approach using ISM and fuzzy TOPSIS for the selection of reverse logistics provider”, Resources, Conservation and Recycling, Vol. 54 No. 1, pp. 28-36
38. Kenné, J.P., Dejax, P. and Gharbi, A. (2012), “Production planning of a hybrid manufacturingremanufacturing system under uncertainty within a closed-loop supply chain”, International Journal of Production Economics, Vol. 135 No. 1, pp. 81-93
39. Krumwiede, D. and Sheu, C. (2002), “A model for reverse logistics entry by third-party providers”, Omega, Vol. 30 No. 5, pp. 325-333
40. Lambert, D.M. and Harrington, T.C. (1990), “Measuring non-response bias in customer mail service mail surveys”, Journal of Business Logistics, Vol. 11 No. 2, pp. 5-25
41. Langer, N., Forman, C., Kekre, S. and Schelle, A. (2007), “Assessing the impact of RFID on return center logistics”, Interfaces, Vol. 37 No. 6, pp. 501-514
42. Lau, H.C.W., Lee, C.K.M., Choy, K.L., lp, W.H., Chan, F.T.S. and lp, R.W.L. (2004), “Implementation of logistics information system to support reverse logistics: a case study”, International Journal of Logistics Systems and Management, Vol. 1 No. 1, pp. 112-126
43. Linton, J., Klassen, R. and Jayaraman, V. (2007), “Sustainable supply chains: an introduction”, Journal of Operations Management, Vol. 25 No. 6, pp. 1075-1082
44. McCarthy-Byrne, T.M. and Mentzer, J.T. (2011), “Integrating supply chain infrastructure and process to create joint value”, International Journal of Physical Distribution & Logistics Management, Vol. 41 No. 2, pp. 135-161
45. Malhotra, M.K. and Grover, V. (1998), “An assessment of survey research in POM: from constructs to theory”, Journal of Operations Management, Vol. 16 No. 4, pp. 407-425
46. Mollenkopf, D.A., Frankel, R. and Russo, I. (2011), “Creating value through returns management: exploring the marketing-operations interface”, Journal of Operations Management, Vol. 29 No. 5, pp. 391-403
47. Mollenkopf, D., Rabinovich, E., Laseter, T. and Boyer, K. (2007), “Managing internet product returns: a focus on effective service operations”, Decision Sciences, Vol. 38 No. 2, pp. 215-250
48. Morrell, A.L. (2001), “The forgotten child to supply chain”, Modern Materials Handling, Vol. 56 No. 6, pp. 33-36
49. Murphy, P.R. (1986), “A preliminary study of transportation and warehousing aspects of reverse distribution”, Transportation Journal, Vol. 25 No. 4, pp. 12-21
50. Murphy, P. and Poist, R. (2003), “Green perspectives and practices: a comparative logistics study”, Supply Chain Management: An International Journal, Vol. 8 No. 2, pp. 122-131
51. Mutha, A. and Pokharel, S. (2006), “Network analysis for reverse logistics”, Proceedings of the 7th Asia Pacific Industrial Engineering and Management Systems Conference, pp. 128-135
52. Mutha, A. and Pokharel, S. (2007), “Logistics network analysis for stochastic supply and demand of used products”, Proceedings of the 2nd International Conference on Operations and Supply Chain Management, Regional and Global Logistics and Supply Chain Management, pp. 313-320
53. Nunally, J.C. (1978), Psychometric Methods, McGraw Hill, New York, NY.
54. Pati, R.K., Vrat, P. and Kumar, P. (2008), “A goal programming model for paper recycling system”, Omega, Vol. 36 No. 3, pp. 405-417
55. Pohlen, T.L. and Farris, M.T. II (1992), “Reverse logistics in plastics recycling”, International Journal of Physical Distribution and Logistics Management, Vol. 22 No. 7, pp. 35-47
56. Pokharel, S. and Mutha, A. (2009), “Perspectives in reverse logistics: a review”, Resources, Conservation and Recycling, Vol. 53 No. 4, pp. 175-182
57. Pourmohammadi, H., Rahimi, M. and Dessouky, M. (2008), “Sustainable reverse logistics for distribution of industrial waste/byproducts: a joint optimization of operation and environmental costs”, Supply Chain Forum: An International Journal in Supply Chain Management, Vol. 9 No. 1, pp. 2-17
58. Ravi, V. and Shankar, R. (2005), “Analysis of interactions among the variables of reverse logistics”, Technological Forecasting and Social Change, Vol. 72 No. 8, pp. 1011-1029
59. Ravi, V., Shankar, R. and Tiwari, M.K. (2005), “Analyzing alternatives in reverse logistics for end-of-life computers: ANP and balanced scorecard approach”, Computers & Industrial Engineering, Vol. 48 No. 2, pp. 327-356
60. Ravi, V., Shankar, R. and Tripathi, N.K. (2011), “Evaluation of market scenarios in automobile reverse logistics: a system dynamics approach”, International Journal of Logistics Systems and Management, Vol. 10 No. 4, pp. 437-460
61. Richey, R.G., Chen, H., Genchev, S.E. and Daugherty, P.J. (2005), “Developing effective reverse logistics programs”, Industrial Marketing Management, Vol. 34 No. 8, pp. 830-840
62. Rogers, D.S. and Tibben-Lembke, R.S. (1999), Going Backwards: Reverse Logistics Trends and Practices, Reverse Logistics Executive Council, Center for Logistics Management, Pittsburgh, PA.
63. Rubio, S., Chamorro, A. and Miranda, F. (2008), “Characteristics of the research on reverse logistics (1995-2005)”, International Journal of Production Research, Vol. 46 No. 4, pp. 1099-1120
64. Sarkis, J., Meade, L. and Talluri, S. (2004), “E-Logistics and the natural environment”, Supply Chain Management: An International Journal, Vol. 9 No. 4, pp. 303-312
65. Sarkis, J., Gonzalez-Torre, P. and Adenso-Diaz, B. (2010), “Stakeholder pressure and the adoption of environmental practices: the mediating effect of training”, Journal of Operations Management, Vol. 28 No. 2, pp. 163-176
66. Savaskan, C. and van Wassenhove, E. (2006), “Reverse channel design: the case of competing retailers”, Management Science, Vol. 52 No. 1, pp. 1-14
67. Sharma, S.K., Panda, B.N., Mahapatra, S.S. and Sahu, S. (2011), “Analysis of barriers for reverse logistics: an indian perspective”, International Journal of Modeling and Optimization, Vol. 1 No. 2, pp. 101-106
68. Spicer, A. and Johnson, M. (2004), “Third-party demanufacturing as a solution for extended producer responsibility”, Journal of Cleaner Production, Vol. 12 No. 1, pp. 37-45
69. Srivastava, S.K. (2008), “Network design for reverse logistics”, Omega, Vol. 36 No. 4, pp. 535-548
70. Srivastava, S.K. and Srivastava, R.K. (2006), “Managing product returns for reverse logistics”, International Journal of Logistics Management, Vol. 36 No. 7, pp. 524-546
71. Stock, J.R. and Mulki, J.P. (2009), “Product returns processing: an examination of practices of manufacturers, wholesalers/distributors, and retailers”, Journal of Business Logistics, Vol. 30 No. 1, pp. 33-63
72. Tashakkori, A. and Teddlie, C. (2010), SAGE Handbook of Mixed Methods in Social and Behavioral Research, Sage Publications, London.
73. Terry, S.H. (1967/1869), The Reader’s Manual, Jennings brothers, Newark. reprinted by B. Earl Puckett Fund for Retail Education, Guinn, New York, NY.
74. Thierry, M., Salomon, M., van Nunen, J. and Van Wassenhove, L.N. (1995), “Strategic issues in product recovery management”, California Management Review, Vol. 37 No. 1, pp. 114-135
75. Tibben-Lembke, R.S. (2002), “Life after death: reverse logistics and the product life cycle”, International Journal of Physical Distribution & Logistics Management, Vol. 32 No. 3, pp. 223-244
76. Toktay, L.B., Van der Laan, E.A. and De Brito, M.P. (2004), “Managing product returns: the role of forecasting”, in Dekker, R., Fleischmann, M., Inderfurth, K. and Van Wassenhove, L.N. (Eds), Reverse Logistics: Quantitative Models for Closed-Loop Supply Chains, Springer-Verlag, Berlin Heidelberg, pp. 45-64
77. Watson, N. and Zheng, Y. (2005), “Decentralized serial supply chains subject to order delays and information distortion: exploiting real-time sales data”, Manufacturing & Service Operations Management, Vol. 7 No. 2, pp. 152-168
78. Wells, P. and Seitz, M. (2005), “Business models and closed-loop supply chains: a typology”, Supply Chain Management: An International Journal, Vol. 10 No. 4, pp. 249-251
79. Yu, J. and Cooper, H. (1983), “A quantitative review of research design effects on response rates to questionnaires”, Journal of Marketing Research, Vol. 20 No. 1, pp. 36-44
80. Rathore, P., Kota, S. and Chakrabarti, A. (2011), “Sustainability through remanufacturing in India: a case study on mobile handsets”, Journal of Cleaner Production, Vol. 19 No. 15, pp. 1709-1722.