How procedural, financial and relational switching costs affect customer satisfaction, repurchase intentions, and repurchase behavior: A meta-analysis

International Journal of Research in Marketing

Volumn 32, Issue 2, 2015, Pages 226-229

  Blut, Markus ^a   Frennea, Carly M ^b   Mittal, Vikas ^b,c   Mothersbaugh, David L ^d  

^a NEWCASTLE UNIVERSITY BUSINESS SCHOOL   (United Kingdom)

^b RICE UNIVERSITY   (United States)

^c BAYLOR COLLEGE OF MEDICINE   (United States)

^d UNIVERSITY OF ALABAMA   (United States)

Author keywords

Customer satisfaction; Repurchase behavior; Repurchase intentions; Switching costs

Indexed keywords

EID: 84930572043     PISSN: 01678116     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijresmar.2015.01.001     Document Type: Article

References (5)

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4. John E. Hunter Frank L. Schmidt Methods of meta-analysis: Correcting error and bias in research findings 2004 Sage Publications Thousand Oaks, CA
5. Robert A. Peterson Steven P. Brown On the use of beta coefficients in meta-analysis Journal of Applied Psychology 90 1 2005 175 181