Causal linkages between supply chain management practices and performance: A balanced scorecard strategy map perspective

Journal of Manufacturing Technology Management

Volumn 26, Issue 5, 2015, Pages 678-702

  Okongwu, Uche ^a   Brulhart, Franck ^b   Moncef, Btissam ^c  

^a TOULOUSE BUSINESS SCHOOL   (France)

^b AIX MARSEILLE UNIVERSITY   (France)

^c OMNES Education   (France)

Author keywords

Balanced scorecard strategy map; Customer orientation; Information sharing; Partnership; Structural equation modelling; Supply chain management

Indexed keywords

COMPETITION; FINANCE; MANAGERS;

CUSTOMER ORIENTATION; INFORMATION SHARING; PARTNERSHIP; STRATEGY MAP; STRUCTURAL EQUATION MODELLING;

SUPPLY CHAIN MANAGEMENT;

EID: 84930260494     PISSN: 1741038X     EISSN: None     Source Type: Journal    
DOI: 10.1108/JMTM-01-2013-0002     Document Type: Article

References (53)

1. Agus, A. (2011), "The significant effect of information sharing and strategic supplier partnership on supplier performance", International Journal of Business and Management Science, Vol. 4 No. 1, pp. 75-92.
2. Anderson, J.C. and Narus, J.A. (1990), "A model of distribution firm and manufacturer firm working partnerships", Journal of Marketing, Vol. 54 No. 1, pp. 42-58.
3. Bagozzi, R.P. and Yi, Y. (1988), "On the evaluation of structural equation models", Journal of the Academy of Marketing Science, Vol. 16 No. 1, pp. 74-94.
4. Bento, A., Bento, R. and White, L.F. (2013), "Validating cause-and-effect relationships in the balanced scorecard", Academy of Accounting and Financial Studies Journal, Vol. 17 No. 3, pp. 45-55.
5. Brewer, P.C. and Speh, T.W. (2000), "Using the balanced scorecard to measure supply chain performance", Journal of Business Logistics, Vol. 21 No. 1, pp. 75-93.
6. Bryant, L., Jones, D.A. and Widener, S.K. (2004), "Managing value creation within the firm: an examination of multiple performance measures", Journal of Management Accounting Research, Vol. 16, pp. 107-131.
7. Bullinger, H.-J., Kühner, M. and van Hoof, A. (2002), "Analyzing supply chain performance using a balanced measurement method", International Journal of Production Research, Vol. 40 No. 15, pp. 3533-3543.
8. Cetindamar, D. and Ulusoy, G. (2008), "Innovation performance and partnership in manufacturing firms in Turkey", Journal of Manufacturing Technology Management, Vol. 19 No. 3, pp. 332-345.
9. Chang, H.H. (2009), "An empirical study of supply chain management integration using balanced scorecard in Taiwan", The Service Industries Journal, Vol. 29 No. 2, pp. 185-202.
10. Chareonsuk, C. and Chansa-ngavej, C. (2010), "Intangible asset management framework: an empirical evidence", Industrial Management and Data Systems, Vol. 110 No. 7, pp. 1094-1112.
11. Chen, I.J. and Paulraj, A. (2004), "Towards a theory of supply chain management: the constructs and measurements", Journal of Operations Management, Vol. 22 No. 2, pp. 119-150.
12. Dey, P.K. and Cheffi, W. (2013), "Green supply chain performance measurement using the analytic hierarchy process: a comparative analysis of manufacturing organisations", Production Planning & Control, Vol. 24 Nos 8-9, pp. 702-720.
13. Flynn, B.B., Huo, B. and Zhao, X. (2010), "The impact of supply chain integration on performance: a contingency and configuration approach", Journal of Operations Management, Vol. 28 No. 1, pp. 58-71.
14. Gimenez, C., van der Vaart, T. and van Donk, D.P. (2012), "Supply chain integration and performance: the moderating effect of supply complexity", International Journal of Operations & Production Management, Vol. 32 No. 5, pp. 583-610.
15. Green, K.W., Whitten, D. and Inman, R.A. (2007), "The impact of timely information on organisational performance in supply chain", Production Planning & Control, Vol. 18 No. 4, pp. 274-282.
16. Hoegl, M. and Wagner, S.M. (2005), "Buyer-supplier collaboration in product development projects", Journal of Management, Vol. 31 No. 4, pp. 530-548.
17. Hsu, L.-L., Chiu, C.-M., Chen, J.C.H. and Liu, C.-C. (2009), "The impacts of supply chain management systems on information sharing and integrated-performance", Human Systems Management, Vol. 28 No. 3, pp. 101-121.
18. Hult, G., Ketchen, D., Adams, G. and Mena, J. (2008), "Supply chain orientation and balanced scorecard to performance", Journal of Managerial Issues, Vol. 20 No. 4, pp. 526-544.
19. Ibrahim, S.E. and Ogunyemi, O. (2012), "The effect of linkages and information sharing on supply chain and export performance: an empirical study of Egyptian textile manufacturers", Journal of Manufacturing Technology Management, Vol. 23 No. 4, pp. 441-463.
20. Kaplan, R.S. and Norton, D.P. (1992), "The balanced scorecard, measures that drive performance", Harvard Business Review, Vol. 70 No. 1, pp. 71-79.
21. Kaplan, R.S. and Norton, D.P. (1996), "Linking the balanced scorecard to strategy", California Management Review, Vol. 39 No. 1, pp. 53-79.
22. Kaplan, R.S. and Norton, D.P. (2006), Alignment: Using the Balanced Scorecard to Create Corporate Synergies, Harvard Business School Press, Boston, MA.
23. Khaji, M.R. and Shafaei, R. (2011), "A system dynamics approach for strategic partnering in supply networks", International Journal of Computer Integrated Manufacturing, Vol. 24 No. 2, pp. 106-125.
24. Kim, S.W. (2009), "An investigation of the direct and indirect effect of supply chain integration on firm performance", International Journal of Production Economics, Vol. 119 No. 2, pp. 328-346.
25. Koh, L.S.C., Demirbag, M., Bayraktar, E., Tatoglu, E. and Zaim, S. (2007), "The impact of supply chain management practices on performance of SMEs", Industrial Management & Data System, Vol. 107 No. 1, pp. 103-124.
26. Kohli, A.K. and Jaworski, B.J. (1990), "Market orientation: the construct, research propositions and managerial implications", Journal of Marketing, Vol. 54 No. 2, pp. 1-18.
27. Kumar, V. and Shah, D. (2004), "Building and sustaining profitable customer loyalty for the 21st century", Journal of Retailing, Vol. 80 No. 4, pp. 317-330.
28. Lambert, D.M. and Pohlen, T.L. (2001), "Supply chain metrics", International Journal of Logistics Management, Vol. 12 No. 1, pp. 1-19.
29. Langfield-Smith, K. and Greenwood, M.R. (1998), "Developing cooperative buyer-supplier relationships: a case study of Toyota", Journal of Management Studies, Vol. 35 No. 3, pp. 331-353.
30. Lee, H.L., So, K.C. and Tang, C.S. (2000), "The value of information sharing in a two-level supply chain", Management Science, Vol. 46 No. 5, pp. 626-643.
31. Li, S., Ragu-Nathan, B., Ragu-Nathan, T.S. and Rao, S. (2006), "The impact of supply chain management practices on competitive advantage and organisational performance", Omega, Vol. 34 No. 2, pp. 107-124.
32. Li, S., Rao, S.S., Ragu-Nathan, T.S. and Ragu-Nathan, B. (2005), "Development and validation of a measurement instrument for studying supply chain management practices", Journal of Operations Management, Vol. 23 No. 6, pp. 618-641.
33. Lotfi, Z., Sahran, S., Mukhtar, M. and Zadeh, A.T. (2013), "The relationship between supply chain integration and product quality", Procedia Technology, Vol. 11 No. 2, pp. 471-478.
34. Mentzer, J.T., DeWitt, W., Keebler, J.S., Min, S., Nix, N.W., Smith, C.D. and Zacharia, Z.G. (2001), "Defining supply chain management", Journal of Business Logistics, Vol. 22 No. 2, pp. 1-25.
35. Mohr, J. and Spekman, R. (1994), "Characteristics of partnership success: partnership attributes, communication behaviour and conflict resolution techniques", Strategic Management Journal, Vol. 15 No. 2, pp. 165-152.
36. Narasimhan, R. and Nair, C. (2004), "The antecedent role of quality, information sharing and supply chain proximity and performance", International Journal of Production Economics, Vol. 96 No. 4, pp. 301-313.
37. Nørreklit, H. (2000), "The balance on the balanced scorecard - a critical analysis of some of its assumptions", Management Accounting Research, Vol. 11 No. 1, pp. 65-88.
38. Oriot, F. and Misiaszek, E. (2004), "Technical and organisational barriers hindering the implementation of a balanced scorecard: the case of a European space company", in Epstein, M. (Ed.), Studies in Managerial and Financial Accounting, Rice University, Elsevier Science, Oxford, Vol. 14, pp. 265-302.
39. Ramsay, J. (2001), "The resource based perspective, rents and purchasing's contribution to competitive advantage", Journal of Supply Chain Management, Vol. 37 No. 3, pp. 8-47.
40. Schmidt, R. (2009), "Information sharing versus order aggregation strategies in supply chains", Journal of Manufacturing Technology Management, Vol. 20 No. 6, pp. 804-816.
41. Srinivasan, M., Mukherjee, D. and Gaur, A.S. (2011), "Buyer-supplier partnership quality and supply chain performance: moderating role of risk, and environmental uncertainty", European Management Journal, Vol. 29 No. 4, pp. 260-271.
42. Srivasta, R., Fahey, L. and Christensen, H.K. (2001), "The resource-based view and marketing: the role of market based assets in gaining competitive advantage", Journal of Management, Vol. 27 No. 6, pp. 777-802.
43. Tan, K.C., Lyman, S.B. and Wisner, J.D. (2002), "Supply chain management: a strategic perspective", International Journal of Operations and Production Management, Vol. 22 No. 6, pp. 614-631.
44. Thornhill, S. (2006), "Knowledge, innovation and firm performance in high- and low-technology regimes", Journal of Business Venturing, Vol. 21 No. 5, pp. 687-703.
45. Tracey, M. and Tan, C.L. (2001), "Empirical analysis of supplier selection and involvement, customer satisfaction and firm performance", Supply Chain Management: An International Journal, Vol. 6 No. 4, pp. 174-188.
46. Vickery, S.K., Jarayam, J., Droge, C. and Calantone, R. (2003), "The effect of an integrative supply chain strategy on customer service and financial performance: an analysis of direct versus indirect relationships", Journal of Operations Management, Vol. 21 No. 5, pp. 523-539.
47. Wernerfelt, B. (1984), "A resource based view of the firm", Strategic Management Journal, Vol. 5 No. 2, pp. 171-180.
48. Williams, B.D., Roh, J., Tokar, T. and Swink, M. (2013), "Leveraging supply chain visibility for responsiveness: the moderating role of internal integration", Journal of Operations Management, Vol. 31 Nos 7-8, pp. 543-554.
49. Williamson, O. (1985), The Economic Institution of Capitalism, Free Press.
50. Wisner, J.D. (2003), "A structural equation model of supply chain management strategies and firm performance", Journal of Business Logistics, Vol. 24 No. 1, pp. 1-26.
51. Wong, C.W.Y., Wong, C.Y. and Boon-itt, S. (2013), "The combined effects of internal and external supply chain integration on product innovation", International Journal of Production Economics, Vol. 146 No. 2, pp. 566-574.
52. Yu, W., Jacobs, M.A., Salisbury, W.D. and Enns, H. (2013), "The effects of supply chain integration on customer satisfaction and financial performance", International Journal of Production Economics, Vol. 146 No. 1, pp. 346-358.
53. Zou, S., Taylor, C.R. and Osland, G.E. (1998), "The EXPERF Scale: a cross-national generalized export performance measure", Journal of International Marketing, Vol. 6 No. 3, pp. 37-58.