Patient-provider interaction, patient satisfaction, and health outcomes: Testing explanatory models for people living with HIV/AIDS

AIDS Care - Psychological and Socio-Medical Aspects of AIDS/HIV

Volumn 27, Issue 8, 2015, Pages 972-978

  Oetzel, John ^a   Wilcox, Bryan ^b   Avila, Magdalena ^b   Hill, Ricky ^b   Archiopoli, Ashley ^b   Ginossar, Tamar ^b  

^a UNIVERSITY OF WAIKATO   (New Zealand)

^b UNIVERSITY OF NEW MEXICO   (United States)

Author keywords

health related quality of life; medication adherence; patient satisfaction; patient provider interaction; people living with HIV AIDs

Indexed keywords

ANTI HUMAN IMMUNODEFICIENCY VIRUS AGENT;

ACQUIRED IMMUNE DEFICIENCY SYNDROME; ANTIVIRAL THERAPY; ARTICLE; DOCTOR PATIENT RELATION; FEMALE; HEALTH SERVICE; HEALTH STATUS; HEALTH SURVEY; HUMAN; HUMAN IMMUNODEFICIENCY VIRUS INFECTED PATIENT; MAJOR CLINICAL STUDY; MALE; MEDICATION COMPLIANCE; OUTCOME ASSESSMENT; PATIENT COMPLIANCE; PATIENT PROVIDER INTERACTION; PATIENT SATISFACTION; PEOPLE LIVING WITH HIV AIDS; PRIORITY JOURNAL; QUALITY OF LIFE; UNITED STATES; HEALTH CARE SURVEY; HIV INFECTIONS; HUMAN RELATION; OUTPATIENT DEPARTMENT; PSYCHOLOGY; QUESTIONNAIRE; STATISTICS AND NUMERICAL DATA; THEORETICAL MODEL;

AMBULATORY CARE FACILITIES; ANTI-HIV AGENTS; FEMALE; HEALTH CARE SURVEYS; HIV INFECTIONS; HUMANS; MALE; MEDICATION ADHERENCE; MODELS, THEORETICAL; OUTCOME ASSESSMENT (HEALTH CARE); PATIENT OUTCOME ASSESSMENT; PATIENT SATISFACTION; PROFESSIONAL-PATIENT RELATIONS; QUALITY OF LIFE; SOUTHWESTERN UNITED STATES; SURVEYS AND QUESTIONNAIRES;

EID: 84929278754     PISSN: 09540121     EISSN: 13600451     Source Type: Journal    
DOI: 10.1080/09540121.2015.1015478     Document Type: Article

References (27)

1. Aharony, L., &, Strasser, S. (1993). Patient satisfaction: What we know about and what we still need to explore. Medical Care Research and Review, 50 (1), 49-79. doi: 10.1177/002570879305000104
2. Bangsberg, D. R. (2006). Monitoring adherence to HIV antiretroviral therapy in routine clinical practice: The past, the present, and the future. AIDS & Behavior, 10, 249-251. doi: 10.1007/s10461-006-9121-7
3. Bankoff, S. M., McCullough, M. B., &, Pantalone, D. W. (2013). Patient-provider relationship predicts mental and physical health indicators for HIV-positive men who have sex with men. Journal of Health Psychology, 18, 762-772. doi: 10.1177/1359105313475896
4. Barbosa, C. D., Balp, M. M., Kulich, K., Germain, N., &, Rofail, D. (2012). A literature review to explore the link between treatment satisfaction and adherence, compliance, and persistence. Patient Preference and Adherence, 6, 39-48. doi: 10.2147/PPA.S24752
5. Burke, J. K., Cook, J. A., Cohen, M. H., Wilson, T., Anastos, K., Young, M.,. Womens Interagency HIV Study (WIHS) Collaborative Study Group. (2003). Dissatisfaction with medical care among women with HIV: Dimensions and associated factors. AIDS Care: Psychological and Socio-medical Aspects of AIDS/HIV, 15, 451-462. doi: 10.1080/0954012031000134692
6. Byrne, B. M. (2010). Structural equation modeling with AMOS: Basic concepts, applications, and programming (2nd ed.). New York, NY: Routledge.
7. Chow, M. Y. K., Quine, S., &, Li, M. (2010). The benefits of using a mixed methods approach-quantitative with qualitative-To identify client satisfaction and unmet needs in an HIV healthcare centre. AIDS Care, 22, 491-489. doi: 10.1080/09540120903214371
8. Dang, B. N., Westbrook, R. A., Black, W. C., Rodriguez-Barrada, M. C., &, Giordano, T. P. (2013). Examining the link between patient satisfaction and adherence to HIV care: A structural equation model. PLoS ONE, 8 (1), e54729. doi: 10.1371/journal.pone.0054729.t003
9. Dang, B. N., Westbrook, R. A., Rodriquez-Barradas, M. C., &, Giordano, T. P. (2012). Identifying drivers of overall satisfaction in patients receiving HIV primary care: A cross-sectional study. PLoS ONE, 7 (8), e42980. doi: 10.1371/journal.pone.0042980.t004
10. Duggan, A. P., &, Thompson, T. L. (2011). Provider-patient interaction and related outcomes. In T. L. Thompson, R. Parrott, & J. Nussbaum (Eds.)., The Routledge handbook of health communication (2nd ed., pp. 414-427). New York, NY: Routledge.
11. Galassi, J. P., Schanberg, R., &, Ware, W. B. (1992). The patient reactions assessment: A brief measure of the quality of the patient-provider medical relationship. Psychological Assessment, 4, 346-351. doi: 10.1037/1040-3590.4.3.346
12. Grogan, S., Conner, M., Norman, P., Willitis, D., &, Porter, I. (2000). Validation of a questionnaire measure patient satisfaction with general practitioner services. Quality in Health Care, 9, 210-215. doi: 10.1136/qhc.9.4.210
13. Hayes, A. F. (2009). Beyond Baron and Kenny: Statistical mediation analysis in the new millennium. Communication Monographs, 76, 408-420. doi: 10.1080/03637750903310360
14. Kline, R. B. (2011). Principles and practice of structural equation modeling (3rd ed.). New York, NY: Guilford Press.
15. Land, L., Nixon, S., &, Ross, J. D. C. (2011). Patient-derived outcome measures for HIV services in the developed world: A systematic review. International Journal of STD & AIDS, 22, 430-435. doi: 10.1258/ijsa.2011.010450
16. Lowe, B., Kroenke, K., Herzog, W., &, Grafe, K. (2004). Measuring depression outcome with a brief self-report instrument: Sensitivity to change of the Patient Health Questionnaire (PHQ-9). Journal of Affective Disorders, 81 (1), 61-66. doi: 10.1016/S0165-0327(03)00198-8
17. Oetzel, J. G., Wilcox, B., Archiopoli, A., Avila, M., Hell, C., Hill, R., &, Muhammad, M. (2014). Social support and social undermining as correlates of health-related quality of life in people living with HIV/AIDS. Journal of Health Communication, 19, 660-675. doi: 10.1080/10810730.2013.837555
18. Pearson, C. R., Simoni, J. M., Hoff, P., Kurth, A. E., &, Martin, D. P. (2007). Assessing antiretroviral adherence via electronic drug monitoring and self-report: An examination of key methodological issues. AIDS & Behavior, 11, 161-173. doi: 10.1007/s10461-006-9133-3
19. Schneider, J., Kaplan, S. H., Greenfield, S., Li, W., &, Wilson, I. B. (2004). Better physician-patient relationships are associated with higher reported adherence to antiretroviral therapy in patients with HIV infection. Journal of General Internal Medicine, 19, 1096-1103. doi: 10.1111/j.1525-1497.2004.30418.x
20. Sitzia, J., &, Wood, N. (1997). Patient satisfaction: A review of issues and concepts. Social Science & Medicine, 45, 1829-1843. doi: 10.1016/S0277-9536(97)00128-7
21. Spitzer, R. L., Williams, J. B. W., Kroenke, K., Hornyak, R., &, McMurray, J. (2000). Validity and utility of the PRIME-MD Patient Health Questionnaire in assessment of 3000 obstetric-gynecologic patients: The PRIME-MD Patient Health Questionnaire Obstetrics-gynecology Study. American Journal of Obstetrics and Gynecology, 183, 759-769. doi: 10.1067/mob.2000.106580
22. Sullivan, L. M., Stein, M. D., Savetsky, J. B., &, Samet, J. H. (2000). The doctor-patient relationship and HIV-infected patients satisfaction with primary care physicians. Journal of General Internal Medicine, 15, 462-469. doi: 10.1046/j.1525-1497.2000.03359.x
23. Viswanathan, H., Anderson, R., &, Thomas, J. (2005). Nature and correlates of SF-12 physical and mental quality of life components among low-income HIV adults using an HIV service center. Quality of Life Research, 14, 935-944. doi: 10.1007/s11136-004-3507-7
24. Wu, A. W. (1999). MOS-HIV health survey user s manual. Self-published. Retrieved from http://chipts.cch.ucla.edu/assessment/pdf/assessments/MOS-HIV%20Users%20Manual%20%20Draft.pdf
25. Wu, A. W. (2000). Quality of life assessment comes of age in the era of highly active antiretroviral therapy. AIDS, 14, 1449-1451. doi: 10.1097/00002030-200007070-00019
26. Wu, A. W., Revicki, D. A., Jacobson, D., &, Malitz, F. E. (1997). Evidence for reliability, validity and usefulness of the Medical Outcomes Study HIV health survey (MOS-HIV). Quality of Life Research, 6, 481-493. doi: 10.1023/A:1018451930750
27. Zolnierek, K. B., &, DiMatteo, M. R. (2009). Physician communication and patient adherence to treatment: A meta-analysis. Medical Care, 47, 826-834. doi: 10.1097/MLR.0b013e31819a5acc