Teaching communication skills to hospice teams: Comparing the effectiveness of a communication skills laboratory with in-person, second life, and phone role-playing

American Journal of Hospice and Palliative Medicine

Volumn 31, Issue 6, 2014, Pages 611-618

  Hamilton, Gillian ^a   Ortega, Rosio ^a   Hochstetler, Vicki ^a   Pierson, Kristen ^a   Lin, Peiyi ^b   Lowes, Susan ^b  

^a Arizona Department of Education   (United States)

^b Och Spine at New York Presbyterian Hospitals   (United States)

Author keywords

Communication in hospice; Communication skills; Hospice; Medical education; Role plays; Second Life; Teaching modalities

Indexed keywords

CLINICAL COMPETENCE; COMPUTER INTERFACE; CONTROLLED STUDY; EDUCATION; HOSPICE; HUMAN; IN SERVICE TRAINING; INTERPERSONAL COMMUNICATION; LEARNING; NURSE; ORGANIZATION AND MANAGEMENT; PATIENT CARE; PROCEDURES; RANDOMIZED CONTROLLED TRIAL; ROLE PLAYING; SOCIAL WORK; TEACHER; TEACHING;

CLINICAL COMPETENCE; COMMUNICATION; HOSPICES; HUMANS; INSERVICE TRAINING; LEARNING; MENTORS; NURSES; PATIENT CARE TEAM; ROLE PLAYING; SOCIAL WORK; TEACHING; USER-COMPUTER INTERFACE;

EID: 84927666201     PISSN: 10499091     EISSN: 19382715     Source Type: Journal    
DOI: 10.1177/1049909113504481     Document Type: Article

References (21)

1. Durham DD, Rokoske FS, Hanson LC, Cagle JG, Schenck AP. Quality improvement in hospice: adding a big job to an already big job? Am J Med Qual. 2011;26(2):103-109.
2. Royak-Schaler R, Gadalla SM, Lemkau JP, Ross D, Alexander C, Scott D. Family perspectives on communication with healthcare providers during end-of-life cancer care. Oncol Nurs Forum. 2006;33(4):753-760.
3. Heaven CM, Maguire P. Disclosure of concerns by hospice patients and their identification by nurses. Palliat Med. 1997; 11(4):283-290.
4. Maguire P, Pitceathly C. Key communication skills and how to acquire them. (Clinical review). BMJ. 2002;325(7366):697-700.
5. Cegala DJ, Broz SL. Physician communication skills training: a review of theoretical backgrounds, objectives and skills. Med Educ. 2002;36(11):1004-1016.
6. Zachariae R, Pedersen CG, Jensen AB, Ehrnrooth E, Rossen PB, von der Maase H. Association of perceived physician communication style with patient satisfaction, distress, cancer-related self-efficacy, and perceived control over the disease. Br J Cancer. 2003;88(5):658-665.
7. Street RL, Makoul G, Arora NK, Epstein RM. How does communication heal? pathways linking clinician-patient communication to health outcomes. Patient Educ Couns. 2009;74(3):295-301.
8. Press I. The measure of quality. Qual Manage Health Care. 2004; 13(4):202-209.
9. Lane C, Rollnick S. The use of stimulated patients and role-play in communication skills training: a review of the literature to August 2005. Patient Educ Couns. 2007;67(1-2):13-20.
10. Rosenbaum ME, Ferguson KJ, Lobas JG. Teaching medical students and residents skills for delivering bad news: a review of strategies. Acad Med. 2004;79(2):107-111.
11. Andrade AD, Bagri A, Zaw K, Roos BA, Ruiz JG. Avatarmediated training in the delivery of bad news in a virtual world. J Palliat Med. 2010;13(12):1415-1419.
12. Cahan MA, Larkin AC, Starr S, et al. Ahuman factors curriculumfor surgical clerkship students. Arch Surg. 2010;145(12):1151-1157.
13. Orgel E, McCarter R, Jacobs S. A failing medical educational model: a self-assessment by physicians at all levels of training of ability and comfort to deliver bad news. J Palliat Med. 2010; 13(16):677-683.
14. Hulsman RL, Harmsen AB, Fabriek M. Reflective teaching of medical communication skills with DiViDU: assessing the level of student reflection on recorded consultations with simulated patients. Patient Educ Couns. 2009;74(2):142-149.
15. Mantovani FG, Castelnuovo G, Gaggioli A, Riva G. Virtual reality training for health-care professionals. Cyber Psychol Behav. 2003;6(4):389-395.
16. Alverson DC, Saiki SM, Caudell TP. Distributed immersive virtual reality simulation development for medical education. J Int Assoc Med Sci Educ. 2005;15(2):19-31.
17. Lowes S, Hamilton G, Hochstetler V, Paek SO. On the internet, nobody knows you’re a dog: Training medical students to communicate through role-plays in Second Life. Symposium: Affordances and Constraints of Virtual Worlds for Formal and Informal Learning, Vancouver, Canada: AERA; 2012.
18. Deladisma AM, Cohen M, Stevens A, et al. Do medical students respond empathetically to a virtual patient? Am J Surg. 2007; 193(6):756-760.
19. Triola M, Feldman H, Kalet AL, et al. A randomized trial of teaching clinical skills using virtual and live standardized patients. J Gen Intern Med. 2006;21(5):424-429.
20. Thompson L, Prommer E. Poster presented at the Annual Assembly of the American Academy of Hospice and Palliative Medicine, Denver, CO, March 7-9, 2012.
21. Demiris G. The diffusion of virtual communities in health care: concepts and challenges. Patient Educ Couns. 2006;62(2):178-188.