메뉴 건너뛰기




Volumn 8, Issue 2, 2015, Pages 31-42

Assessing the physical service setting: A look at emergency departments

Author keywords

Emergency departments; Health care; Physical design; Physical setting; Service

Indexed keywords

ADULT; ANALYSIS OF VARIANCE; CANADA; EMERGENCY NURSING; FEMALE; FURNITURE; HEALTH CARE QUALITY; HEALTH PERSONNEL ATTITUDE; HOSPITAL EMERGENCY SERVICE; HUMAN; MALE; MIDDLE AGED; ORGANIZATION AND MANAGEMENT; QUALITATIVE RESEARCH; QUESTIONNAIRE; STANDARDS;

EID: 84926322522     PISSN: 19375867     EISSN: 21675112     Source Type: Journal    
DOI: 10.1177/1937586714565611     Document Type: Article
Times cited : (19)

References (43)
  • 1
    • 0000471246 scopus 로고
    • Climate formation: Issues and extensions
    • Ashforth, B. (1985). Climate formation: Issues and extensions. Academy of Management Review, 10, 837-847.
    • (1985) Academy of Management Review , vol.10 , pp. 837-847
    • Ashforth, B.1
  • 2
    • 0002349645 scopus 로고
    • New York, NY: Praeger
    • Becker, F. (1981). Workspace. New York, NY: Praeger
    • (1981) Workspace
    • Becker, F.1
  • 4
    • 35449004929 scopus 로고    scopus 로고
    • Health care: A fertile field for service research
    • Berry, L., & Bendapudi, N. (2007). Health care: A fertile field for service research. Journal of Service Research, 10, 111-122.
    • (2007) Journal of Service Research , vol.10 , pp. 111-122
    • Berry, L.1    Bendapudi, N.2
  • 6
    • 0001926055 scopus 로고
    • Servicescapes: The impact of physical surroundings on customers and employees
    • Bitner, M. (1992). Servicescapes: The impact of physical surroundings on customers and employees. Journal of Marketing, 56, 57-71.
    • (1992) Journal of Marketing , vol.56 , pp. 57-71
    • Bitner, M.1
  • 7
    • 84926288819 scopus 로고    scopus 로고
    • Ottawa, Canada: Canadian Institutes for Health Information
    • Canadian Institute of Health Information. (2013). Highlights of 2011-2012 emergency department visits and inpatient hospitalizations. Ottawa, Canada: Canadian Institutes for Health Information. Retrieved from https://secure.cihi.ca/estore/product Family.htm?pf=PFC2224&&media=0
    • (2013) Highlights of 2011-2012 emergency department visits and inpatient hospitalizations
  • 8
    • 3042617782 scopus 로고    scopus 로고
    • ED problems result of bed shortages, doctors contend
    • Canadian Medical Association. (2004). ED problems result of bed shortages, doctors contend. Canadian Medical Association Journal, 170, 1653-1654.
    • (2004) Canadian Medical Association Journal , vol.170 , pp. 1653-1654
  • 13
    • 0021414360 scopus 로고
    • The influence of the physical environment in offices
    • Davis, T. (1984). The influence of the physical environment in offices. Academy of Management Review, 9(2), 271-283.
    • (1984) Academy of Management Review , vol.9 , Issue.2 , pp. 271-283
    • Davis, T.1
  • 15
    • 0013923473 scopus 로고
    • Evaluating the quality of medical care
    • Donabedian, A. (1966). Evaluating the quality of medical care. Millbank Memorial Fund Quarterly, 44, 166-203.
    • (1966) Millbank Memorial Fund Quarterly , vol.44 , pp. 166-203
    • Donabedian, A.1
  • 16
    • 56649105293 scopus 로고    scopus 로고
    • The physical environment in organizations
    • Elsbach, K., & Pratt, M. (2007). The physical environment in organizations. Academy of Management Annals, 1, 181-224.
    • (2007) Academy of Management Annals , vol.1 , pp. 181-224
    • Elsbach, K.1    Pratt, M.2
  • 17
    • 84926373056 scopus 로고    scopus 로고
    • Canada's ERs missing mark on waiting times, new statistics reveal
    • Grant, K. (2014). Canada's ERs missing mark on waiting times, new statistics reveal. Globe and Mail. Retrieved from http://www.theglobeandmail.com/ life/health-and-fitness/health/canadas-ers-missingmark-on-waiting-times-new-statistics-reveal/article 16866187/
    • (2014) Globe and Mail
    • Grant, K.1
  • 18
    • 84926373222 scopus 로고    scopus 로고
    • Relating facility design to organizational design
    • March 29, 2006
    • Hamilton, D. K. (2006). Relating facility design to organizational design. Healthcare Design Magazine. Retrieved March 29, 2006, from http://www.health caredesignmagazine.com
    • (2006) Healthcare Design Magazine
    • Hamilton, D.K.1
  • 19
    • 68349121127 scopus 로고    scopus 로고
    • Organizational transformation: A model for joint optimization of culture change and evidence based design
    • Hamilton, D. K., Orr, R. D., & Raboin, W. E. (2008). Organizational transformation: A model for joint optimization of culture change and evidence based design. Health Environments Research and Design Journal, 1, 40-60.
    • (2008) Health Environments Research and Design Journal , vol.1 , pp. 40-60
    • Hamilton, D.K.1    Orr, R.D.2    Raboin, W.E.3
  • 23
    • 84868318815 scopus 로고    scopus 로고
    • A balanced scorecard approach to post-occupancy evaluation: Using the tools of business to evaluate facilities
    • Federal Facilities Council (Ed.). Washington, DC: National Academy Press.
    • Heerwagen, J. (2001). A balanced scorecard approach to post-occupancy evaluation: Using the tools of business to evaluate facilities. In Federal Facilities Council (Ed.), Learning From Our Buildings: A State Of The Art Practice Summary Of Post Occupancy Evaluation (pp. 79-87). Washington, DC: National Academy Press.
    • (2001) Learning From Our Buildings: A State Of The Art Practice Summary Of Post Occupancy Evaluation , pp. 79-87
    • Heerwagen, J.1
  • 25
    • 0004263514 scopus 로고
    • New York, NY: Harcourt, Brace, & World
    • Homans, G. (1950). The human group. New York, NY: Harcourt, Brace, & World.
    • (1950) The human group
    • Homans, G.1
  • 27
    • 5344269531 scopus 로고    scopus 로고
    • Healing spaces. Elements of environmental design that make an impact on health
    • Liebert, M. (2004). Healing spaces. Elements of environmental design that make an impact on health. The Journal of Alternative and Complementary Medicine, 10, S71-S83.
    • (2004) The Journal of Alternative and Complementary Medicine , vol.10 , pp. S71-S83
    • Liebert, M.1
  • 33
    • 43949162903 scopus 로고
    • The service organization: Human resource management is crucial
    • Schneider, B., & Bowen, D. (1993). The service organization: Human resource management is crucial. Organizational Dynamics, 21, 39-52.
    • (1993) Organizational Dynamics , vol.21 , pp. 39-52
    • Schneider, B.1    Bowen, D.2
  • 35
    • 0032041689 scopus 로고    scopus 로고
    • Linking service climate and customer perceptions of service quality in banks: Test of a causal model
    • Schneider, B., White, S., & Paul, M. (1998). Linking service climate and customer perceptions of service quality in banks: Test of a causal model. Journal of Applied Psychology, 83, 150-163.
    • (1998) Journal of Applied Psychology , vol.83 , pp. 150-163
    • Schneider, B.1    White, S.2    Paul, M.3
  • 40
    • 0000398494 scopus 로고
    • Characteristics of work stations as potential occupational stressors
    • Sutton, R., & Rafaeli, A. (1987). Characteristics of work stations as potential occupational stressors. Academy of Management Journal, 30, 260-276.
    • (1987) Academy of Management Journal , vol.30 , pp. 260-276
    • Sutton, R.1    Rafaeli, A.2
  • 43
    • 84926384715 scopus 로고    scopus 로고
    • Emergency overcrowding putting patients at risk
    • Wingrove, C. (2010). Emergency overcrowding putting patients at risk. Globe and Mail. Retrieved from http://www.theglobeandmail.com/news/national/ emergency-room-overcrowding-putting-patientsat-risk/article570784/
    • (2010) Globe and Mail
    • Wingrove, C.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.