Emergency Care Handover (ECHO study) across care boundaries: The need for joint decision making and consideration of psychosocial history

Emergency Medicine Journal

Volumn 32, Issue 2, 2015, Pages 112-118

  Sujan, Mark A ^a   Chessum, Peter ^b   Rudd, Michelle ^c   Fitton, Laurence ^d   Inada Kim, Matthew ^e   Spurgeon, Peter ^a   Cooke, Matthew W ^a  

^a UNIVERSITY OF WARWICK   (United Kingdom)

^b UNIVERSITY HOSPITALS BIRMINGHAM NHS FOUNDATION TRUST   (United Kingdom)

^c UNITED LINCOLNSHIRE HOSPITALS NHS TRUST   (United Kingdom)

^d OXFORD UNIVERSITY HOSPITALS NHS FOUNDATION TRUST   (United Kingdom)

^e BASINGSTOKE AND NORTH HAMPSHIRE HOSPITAL   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

AMBULANCE; ARTICLE; CLINICAL HANDOVER; CONVERSATION; DECISION MAKING; EMERGENCY CARE; EMERGENCY WARD; HEALTH CARE NEED; HUMAN; MAJOR CLINICAL STUDY; MEDICAL HISTORY; MEDICAL INFORMATION; PATIENT CARE; PATIENT REFERRAL; PATIENT SAFETY; PRIORITY JOURNAL; PSYCHOLOGICAL ASPECT; RESUSCITATION; SOCIAL PSYCHOLOGY; VERBAL BEHAVIOR; ADULT; AGED; COOPERATION; EMERGENCY HEALTH SERVICE; FEMALE; HEALTH PERSONNEL ATTITUDE; INTERPERSONAL COMMUNICATION; MALE; MIDDLE AGED; ORGANIZATION AND MANAGEMENT; PUBLIC RELATIONS; STANDARDS;

ADULT; AGED; ATTITUDE OF HEALTH PERSONNEL; COMMUNICATION; CONTINUITY OF PATIENT CARE; COOPERATIVE BEHAVIOR; DECISION MAKING; EMERGENCY SERVICE, HOSPITAL; FEMALE; HUMANS; INTERDEPARTMENTAL RELATIONS; INTERPROFESSIONAL RELATIONS; MALE; MIDDLE AGED; PATIENT HANDOFF;

EID: 84921611914     PISSN: 14720205     EISSN: 14720213     Source Type: Journal    
DOI: 10.1136/emermed-2013-202977     Document Type: Article

References (25)

1. Bost N, Crilly J, Wallis M, et al. Clinical handover of patients arriving by ambulance to the emergency department - a literature review. Int Emerg Nurs 2010;18:210-20.
2. Cohen MD, Hilligoss PB. The published literature on handoffs in hospitals: deficiencies identified in an extensive review. Qual Saf Health Care 2010;19:493-7.
3. Raduma-Tomas MA, Flin R, Yule S, et al. Doctors' handovers in hospitals: a literature review. BMJ Qual Saf 2011;20:128-33.
4. Institute of Medicine. Hospital-based emergency care: at the breaking point. The National Academies Press, 2007.
5. Solet DJ, Norvell JM, Rutan GH, et al. Lost in translation: challenges and opportunities in physician-to-physician communication during patient handoffs. Acad Med 2005;80:1094-9.
6. Bomba DT, Prakash R. A description of handover processes in an Australian public hospital. Aust Health Rev 2005;29:68-79.
7. Petersen LA, Brennan TA, O'Neil AC, et al. Does housestaff discontinuity of care increase the risk for preventable adverse events? Ann Intern Med 1994;121:866-72.
8. Joint Commission Centre for Transforming Healthcare. Improving transitions of care: Hand-off communications. 2010.
9. Johnson JK, Arora VM. Improving clinical handovers: creating local solutions for a global problem. Qual Saf Health Care 2009;18:244-5.
10. Catchpole K, Sellers R, Goldman A, et al. Patient handovers within the hospital: translating knowledge from motor racing to healthcare. Qual Saf Health Care 2010;19:318-22.
11. Pothier D, Monteiro P, Mooktiar M, et al. Pilot study to show the loss of important data in nursing handover. Br J Nurs 2005;14:1090-3.
12. O'Leary KJ, Thompson JA, Landler MP, et al. Patterns of nurse-physician communication and agreement on the plan of care. Qual Saf Health Care 2010;19:195-9.
13. Arora VM, Johnson JK, Meltzer DO, et al. A theoretical framework and competency-based approach to improving handoffs. Qual Saf Health Care 2008;17:11-14.
14. Behara R, Wears RL, Perry SJ, et al. A conceptual framework for studying the safety of transitions in emergency care. In: Henriksen K, Battles JB, Marks ES, et al. eds. Advances in patient safety: from research to implementation. Vol 2. Rockville, MD, 2005.
15. Ye K, Mc DTD, Knott JC, et al. Handover in the emergency department: deficiencies and adverse effects. Emerg Med Australas 2007;19:433-41.
16. Talbot R, Bleetman A. Retention of information by emergency department staff at ambulance handover: do standardised approaches work? Emerg Med J 2007;24:539-42.
17. Haig KM, Sutton S, Whittington J. SBAR: a shared mental model for improving communication between clinicians. Jt Comm J Qual Patient Saf 2006;32:167-75.
18. Hilligoss B, Cohen MD. The unappreciated challenges of between-unit handoffs: negotiating and coordinating across boundaries. Ann Emerg Med 2013;61:155-60.
19. Patterson ES, Wears RL. Patient handoffs: standardized and reliable measurement tools remain elusive. Jt Comm J Qual Patient Saf 2010;36:52-61.
20. Apker J, Mallak LA, Applegate EB, et al. Exploring emergency physician-hospitalist handoff interactions: development of the Handoff Communication Assessment. Ann Emerg Med 2010;55:161-70.
21. Hodges BD, Kuper A, Reeves S. Discourse analysis. BMJ 2008;337:a879.
22. Pope C, Mays N. Qualitative research in healthcare, 3rd edn. Oxford: Blackwell Publishing, 2006.
23. Quality care for older people with urgent & emergency care needs. 2012. http://www.bgs.org.uk/campaigns/silverb/silver-book-complete.pdf
24. Banerjee J, Conroy S, Cooke MW. Quality care for older people with urgent and emergency care needs in UK emergency departments. Emerg Med J 2013;30:699-700.
25. Cheung DS, Kelly JJ, Beach C, et al. Improving handoffs in the emergency department. Ann Emerg Med 2010;55:171-80.