메뉴 건너뛰기




Volumn 61, Issue 2, 2013, Pages 155-160

The unappreciated challenges of between-unit handoffs: Negotiating and coordinating across boundaries

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; CLINICAL HANDOVER; EMERGENCY WARD; HOSPITAL ADMISSION; HOSPITAL PATIENT; HOSPITAL SERVICE; HUMAN; INTERPERSONAL COMMUNICATION; PATIENT TRANSPORT; PRIORITY JOURNAL; PUBLIC RELATIONS;

EID: 84872598892     PISSN: 01960644     EISSN: 10976760     Source Type: Journal    
DOI: 10.1016/j.annemergmed.2012.04.009     Document Type: Article
Times cited : (77)

References (47)
  • 1
    • 84864325302 scopus 로고    scopus 로고
    • Hospital handoffs as multifunctional situated routines: Implications for researchers and administrators
    • B. Hilligoss, M.D. Cohen Hospital handoffs as multifunctional situated routines: implications for researchers and administrators Adv Health Care Manag 11 2011 91 132
    • (2011) Adv Health Care Manag , vol.11 , pp. 91-132
    • Hilligoss, B.1    Cohen, M.D.2
  • 2
    • 74149091088 scopus 로고    scopus 로고
    • Improving handoffs in the emergency department
    • D.S. Cheung, J.J. Kelly, C. Beach Improving handoffs in the emergency department Ann Emerg Med 55 2010 171 180
    • (2010) Ann Emerg Med , vol.55 , pp. 171-180
    • Cheung, D.S.1    Kelly, J.J.2    Beach, C.3
  • 3
    • 33846803436 scopus 로고    scopus 로고
    • A conceptual framework for studying the safety of transitions in emergency care
    • K. Henriksen, J.B. Battles, E.S. Marks, Agency for Healthcare Research and Quality Rockville, MD Advances in Patient Safety: From Research to Implementation; vol 2
    • R. Behara, R.L. Wears, S.J. Perry et al. A conceptual framework for studying the safety of transitions in emergency care K. Henriksen, J.B. Battles, E.S. Marks, Concepts and Methodology 2005 Agency for Healthcare Research and Quality Rockville, MD 309 321 Advances in Patient Safety: From Research to Implementation; vol 2
    • (2005) Concepts and Methodology , pp. 309-321
    • Behara, R.1    Wears, R.L.2    Perry, S.J.3
  • 4
    • 34547431185 scopus 로고    scopus 로고
    • Emergency department status boards: User-evolved artefacts for inter- and intra-group coordination
    • R.L. Wears, S.J. Perry, S. Wilson Emergency department status boards: user-evolved artefacts for inter- and intra-group coordination Cognit Technol Work 9 2007 163 170
    • (2007) Cognit Technol Work , vol.9 , pp. 163-170
    • Wears, R.L.1    Perry, S.J.2    Wilson, S.3
  • 5
    • 60149089812 scopus 로고    scopus 로고
    • Conceptualizing handover strategies at change of shift in the emergency department: A grounded theory study
    • R.H. Lawrence, A.M. Tomolo, A.P. Garlisi Conceptualizing handover strategies at change of shift in the emergency department: a grounded theory study BMC Health Serv Res 8 2008 256 267
    • (2008) BMC Health Serv Res , vol.8 , pp. 256-267
    • Lawrence, R.H.1    Tomolo, A.M.2    Garlisi, A.P.3
  • 6
    • 67349207350 scopus 로고    scopus 로고
    • Dropping the baton: A qualitative analysis of failures during the transition from emergency department to inpatient care
    • L. Horwitz, T. Meredith, J.D. Schuur Dropping the baton: a qualitative analysis of failures during the transition from emergency department to inpatient care Ann Emerg Med 53 2009 701 710
    • (2009) Ann Emerg Med , vol.53 , pp. 701-710
    • Horwitz, L.1    Meredith, T.2    Schuur, J.D.3
  • 7
    • 34548728568 scopus 로고    scopus 로고
    • Communicating in the "gray zone": Perceptions about emergency physician hospitalist handoffs and patient safety
    • J. Apker, L.A. Mallak, S.C. Gibson Communicating in the "gray zone": perceptions about emergency physician hospitalist handoffs and patient safety Acad Emerg Med 14 2007 884 894
    • (2007) Acad Emerg Med , vol.14 , pp. 884-894
    • Apker, J.1    Mallak, L.A.2    Gibson, S.C.3
  • 8
    • 79955922782 scopus 로고    scopus 로고
    • A systematic review of failures in handoff communication during intrahospital transfers
    • M.S. Ong, E. Coiera A systematic review of failures in handoff communication during intrahospital transfers Jt Comm J Qual Patient Saf 37 2011 274 284
    • (2011) Jt Comm J Qual Patient Saf , vol.37 , pp. 274-284
    • Ong, M.S.1    Coiera, E.2
  • 9
    • 67649768611 scopus 로고    scopus 로고
    • The structure of critical care transfer networks
    • T.J. Iwashyna, J.D. Christie, J. Moody The structure of critical care transfer networks Med Care 47 2009 787 793
    • (2009) Med Care , vol.47 , pp. 787-793
    • Iwashyna, T.J.1    Christie, J.D.2    Moody, J.3
  • 10
    • 84872810035 scopus 로고    scopus 로고
    • National Hospital Ambulatory Medical Care Survey: 2006 emergency department summary
    • S.R. Pitts, R.W. Niska, J. Xu et al. National Hospital Ambulatory Medical Care Survey: 2006 emergency department summary Natl Health Stat Rep 7 2008 1 40
    • (2008) Natl Health Stat Rep , vol.7 , pp. 1-40
    • Pitts, S.R.1    Niska, R.W.2    Xu, J.3
  • 11
    • 78650387914 scopus 로고    scopus 로고
    • The published literature on handoffs in hospitals: Deficiencies identified in an extensive review
    • M.D. Cohen, P.B. Hilligoss The published literature on handoffs in hospitals: deficiencies identified in an extensive review Qual Saf Health Care 19 2010 493 497
    • (2010) Qual Saf Health Care , vol.19 , pp. 493-497
    • Cohen, M.D.1    Hilligoss, P.B.2
  • 12
    • 74149092095 scopus 로고    scopus 로고
    • Challenges to inter-departmental coordination of patient transfers: A workflow perspective
    • J. Abraham, M.C. Reddy Challenges to inter-departmental coordination of patient transfers: a workflow perspective Int J Med Inform 79 2010 112 122
    • (2010) Int J Med Inform , vol.79 , pp. 112-122
    • Abraham, J.1    Reddy, M.C.2
  • 13
    • 74149093310 scopus 로고    scopus 로고
    • Exploring emergency physician-hospitalist handoff interactions: Development of the handoff communication assessment
    • J. Apker, L.A. Mallak, E.B. Applegate 3rd Exploring emergency physician-hospitalist handoff interactions: development of the handoff communication assessment Ann Emerg Med 55 2010 161 170
    • (2010) Ann Emerg Med , vol.55 , pp. 161-170
    • Apker, J.1    Mallak, L.A.2    Applegate III, E.B.3
  • 14
    • 77549088300 scopus 로고    scopus 로고
    • Multi-professional patterns and methods of communication during patient handoffs
    • M.M. Benham-Hutchins, J.A. Effken Multi-professional patterns and methods of communication during patient handoffs Int J Med Inform 79 2010 252 267
    • (2010) Int J Med Inform , vol.79 , pp. 252-267
    • Benham-Hutchins, M.M.1    Effken, J.A.2
  • 15
    • 68649113060 scopus 로고    scopus 로고
    • Evaluation of an asynchronous physician voicemail sign-out for emergency department admissions
    • L. Horwitz, V. Parwani, N.R. Shah Evaluation of an asynchronous physician voicemail sign-out for emergency department admissions Ann Emerg Med 54 2009 368 378
    • (2009) Ann Emerg Med , vol.54 , pp. 368-378
    • Horwitz, L.1    Parwani, V.2    Shah, N.R.3
  • 18
    • 73949130023 scopus 로고    scopus 로고
    • Admission handoff communications: Clinician's shared understanding of patient severity of illness and problems
    • M.L. Brannen, K.A. Cameron, M. Adler Admission handoff communications: clinician's shared understanding of patient severity of illness and problems J Patient Saf 5 2009 237 242
    • (2009) J Patient Saf , vol.5 , pp. 237-242
    • Brannen, M.L.1    Cameron, K.A.2    Adler, M.3
  • 19
    • 28244457871 scopus 로고    scopus 로고
    • Communication in emergency medicine: Implications for patient safety
    • E.M. Eisenberg, A.G. Murphy, K. Sutcliffe Communication in emergency medicine: implications for patient safety Communication Monogr 72 2005 390 413
    • (2005) Communication Monogr , vol.72 , pp. 390-413
    • Eisenberg, E.M.1    Murphy, A.G.2    Sutcliffe, K.3
  • 20
    • 84855508717 scopus 로고    scopus 로고
    • Handover patterns: An observational study of critical care physicians
    • Accessed April 16, 2012
    • R. Ilan, C.D. LeBaron, M.K. Christianson Handover patterns: an observational study of critical care physicians BMC Health Serv Res 12 2012 http://www.biomedcentral.com/content/pdf/1472-6963-12-11.pdf Accessed April 16, 2012
    • (2012) BMC Health Serv Res , vol.12
    • Ilan, R.1    Lebaron, C.D.2    Christianson, M.K.3
  • 21
    • 0004269094 scopus 로고
    • Jossey-Bass San Francisco, CA
    • A. Strauss Negotiations 1978 Jossey-Bass San Francisco, CA
    • (1978) Negotiations
    • Strauss, A.1
  • 22
    • 74549151336 scopus 로고    scopus 로고
    • The dynamic interaction of quality and efficiency in the emergency department: Squaring the circle?
    • P. Nugus, J. Braithwaite The dynamic interaction of quality and efficiency in the emergency department: squaring the circle? Soc Sci Med 70 2010 511 517
    • (2010) Soc Sci Med , vol.70 , pp. 511-517
    • Nugus, P.1    Braithwaite, J.2
  • 23
    • 0041919521 scopus 로고    scopus 로고
    • Medical errors and emergency medicine: Will the difficult questions be asked, and answered?
    • J.A. Feldman Medical errors and emergency medicine: will the difficult questions be asked, and answered? Acad Emerg Med 10 2003 910 911
    • (2003) Acad Emerg Med , vol.10 , pp. 910-911
    • Feldman, J.A.1
  • 25
    • 33644844388 scopus 로고    scopus 로고
    • Lost in translation: Challenges and opportunities in physician-to- physician communication during patient handoffs
    • D.J. Solet, J.M. Norvell, G.H. Rutan Lost in translation: challenges and opportunities in physician-to-physician communication during patient handoffs Acad Med 80 2005 1094 1099
    • (2005) Acad Med , vol.80 , pp. 1094-1099
    • Solet, D.J.1    Norvell, J.M.2    Rutan, G.H.3
  • 26
    • 0001927247 scopus 로고
    • Grounding in communication
    • L. Resnick, J. Levine, S. Teasley, American Psychological Association Washington, DC
    • H.H. Clark, S.E. Brennan Grounding in communication L. Resnick, J. Levine, S. Teasley, Perspectives on Socially Shared Cognition 1991 American Psychological Association Washington, DC 127 149
    • (1991) Perspectives on Socially Shared Cognition , pp. 127-149
    • Clark, H.H.1    Brennan, S.E.2
  • 28
    • 78650089098 scopus 로고    scopus 로고
    • Coordination in organizations: An integrative perspective
    • G.A. Okhuysen, B.A. Bechky Coordination in organizations: an integrative perspective Acad Manag Ann 3 2009 463 502
    • (2009) Acad Manag Ann , vol.3 , pp. 463-502
    • Okhuysen, G.A.1    Bechky, B.A.2
  • 29
    • 33748304172 scopus 로고    scopus 로고
    • Coordination in fast-response organizations
    • S. Faraj, Y. Xiao Coordination in fast-response organizations Manag Sci 52 2006 1155 1169
    • (2006) Manag Sci , vol.52 , pp. 1155-1169
    • Faraj, S.1    Xiao, Y.2
  • 30
    • 0031513446 scopus 로고    scopus 로고
    • A coordination theory approach to organizational process design
    • K. Crowston A coordination theory approach to organizational process design Organization Sci 8 1997 157 175
    • (1997) Organization Sci , vol.8 , pp. 157-175
    • Crowston, K.1
  • 31
    • 77957012484 scopus 로고    scopus 로고
    • A relational model of how high-performance work systems work
    • J.H. Gittell, R. Seidner, J. Wimbush A relational model of how high-performance work systems work Organization Sci 21 2010 490 506
    • (2010) Organization Sci , vol.21 , pp. 490-506
    • Gittell, J.H.1    Seidner, R.2    Wimbush, J.3
  • 32
    • 84960592384 scopus 로고
    • The division of labor, coordination costs, and knowledge
    • G.S. Becker, K.M. Murphy The division of labor, coordination costs, and knowledge Q J Econ 107 1992 1137 1160
    • (1992) Q J Econ , vol.107 , pp. 1137-1160
    • Becker, G.S.1    Murphy, K.M.2
  • 33
    • 4143134187 scopus 로고    scopus 로고
    • Incidents relating to the intra-hospital transfer of critically ill patients
    • U. Beckmann, D.M. Gillies, S.M. Berenholtz Incidents relating to the intra-hospital transfer of critically ill patients Intensive Care Med 30 2004 1579 1585
    • (2004) Intensive Care Med , vol.30 , pp. 1579-1585
    • Beckmann, U.1    Gillies, D.M.2    Berenholtz, S.M.3
  • 34
    • 33645913230 scopus 로고    scopus 로고
    • Reconcilable differences: Correcting medication errors at hospital admission and discharge
    • T. Vira, M. Colquhoun, E. Etchells Reconcilable differences: correcting medication errors at hospital admission and discharge Qual Saf Health Care 15 2006 122 126
    • (2006) Qual Saf Health Care , vol.15 , pp. 122-126
    • Vira, T.1    Colquhoun, M.2    Etchells, E.3
  • 35
    • 50049116050 scopus 로고    scopus 로고
    • Classifying and predicting errors of inpatient medication reconciliation
    • J.R. Pippins, T.K. Gandhi, C. Hamann Classifying and predicting errors of inpatient medication reconciliation J Gen Intern Med 23 2008 1414 1422
    • (2008) J Gen Intern Med , vol.23 , pp. 1414-1422
    • Pippins, J.R.1    Gandhi, T.K.2    Hamann, C.3
  • 37
    • 84856722143 scopus 로고    scopus 로고
    • A handoff is not a telegram: An understanding of the patient is co-constructed
    • M.D. Cohen, B. Hilligoss, A.C.K. Amaral A handoff is not a telegram: an understanding of the patient is co-constructed Crit Care 16 2012 303 308
    • (2012) Crit Care , vol.16 , pp. 303-308
    • Cohen, M.D.1    Hilligoss, B.2    Amaral, A.C.K.3
  • 38
    • 77952296287 scopus 로고    scopus 로고
    • Patient handoffs: Standardized and reliable measurement tools remain elusive
    • E.S. Patterson, R.L. Wears Patient handoffs: standardized and reliable measurement tools remain elusive Jt Comm J Qual Patient Saf 36 2010 52 61
    • (2010) Jt Comm J Qual Patient Saf , vol.36 , pp. 52-61
    • Patterson, E.S.1    Wears, R.L.2
  • 39
    • 39349117322 scopus 로고    scopus 로고
    • Structuring flexibility: The potential good, bad and ugly in standardisation of handovers
    • E.S. Patterson Structuring flexibility: the potential good, bad and ugly in standardisation of handovers Qual Saf Health Care 17 2008 4 5
    • (2008) Qual Saf Health Care , vol.17 , pp. 4-5
    • Patterson, E.S.1
  • 40
    • 78650317611 scopus 로고    scopus 로고
    • Communication during patient handovers
    • World Health Organization, Joint Commission
    • World Health Organization, Joint Commission Communication during patient handovers Patient Saf Solutions 1 2007 1 4
    • (2007) Patient Saf Solutions , vol.1 , pp. 1-4
  • 41
    • 58249087385 scopus 로고    scopus 로고
    • Hand-off communication: A requisite for perioperative patient safety
    • E.J. Amato-Vealey, M.P. Barba, R.J. Vealey Hand-off communication: a requisite for perioperative patient safety Aorn J 88 2008 763 770
    • (2008) Aorn J , vol.88 , pp. 763-770
    • Amato-Vealey, E.J.1    Barba, M.P.2    Vealey, R.J.3
  • 42
    • 33748693969 scopus 로고    scopus 로고
    • SBAR: A shared mental model for improving communication between clinicians
    • K.M. Haig, S. Sutton, J. Whittington SBAR: a shared mental model for improving communication between clinicians Jt Comm J Qual Patient Saf 32 2006 167 175
    • (2006) Jt Comm J Qual Patient Saf , vol.32 , pp. 167-175
    • Haig, K.M.1    Sutton, S.2    Whittington, J.3
  • 45
    • 34547472180 scopus 로고    scopus 로고
    • Collaborative cross-checking to enhance resilience
    • E. Patterson, D. Woods, R. Cook Collaborative cross-checking to enhance resilience Cognit Technol Work 9 2007 155 162
    • (2007) Cognit Technol Work , vol.9 , pp. 155-162
    • Patterson, E.1    Woods, D.2    Cook, R.3
  • 47
    • 80053063566 scopus 로고    scopus 로고
    • Radio frequency identification: The big role player in health care management
    • Y.Z. Mehrjerdi Radio frequency identification: the big role player in health care management J Health Organ Manag 25 2011 490 505
    • (2011) J Health Organ Manag , vol.25 , pp. 490-505
    • Mehrjerdi, Y.Z.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.