The threat-strategy interview

Applied Ergonomics

Volumn 47, Issue , 2015, Pages 336-344

  Durso, Francis T ^a   Kazi, Sadaf ^a   Ferguson, Ashley N ^a  

^a GEORGIA INSTITUTE OF TECHNOLOGY   (United States)

Author keywords

Knowledge elicitation; Strategies; Threat and error management

Indexed keywords

KNOWLEDGE ACQUISITION;

ERROR MANAGEMENT; QUALITATIVE ANALYSIS; STRATEGIC THINKING; STRATEGIES; WORK ENVIRONMENTS;

ERGONOMICS;

ARTICLE; ASSOCIATION; COGNITION; DECISION MAKING; HUMAN; QUALITATIVE ANALYSIS; RELIABILITY; SCALE UP; STRATEGIC PLANNING; STRUCTURED INTERVIEW; SYSTEM ANALYSIS; TASK PERFORMANCE; THINKING; THREAT; THREAT STRATEGY INTERVIEW; WORK ENVIRONMENT; WORKFLOW; WORKLOAD; COMPREHENSION; INTERVIEW; PROCEDURES; QUALITATIVE RESEARCH; SAFETY;

CHOICE BEHAVIOR; COMPREHENSION; CUES; HUMANS; INTERVIEWS AS TOPIC; JUDGMENT; QUALITATIVE RESEARCH; SAFETY MANAGEMENT; TASK PERFORMANCE AND ANALYSIS;

EID: 84919667113     PISSN: 00036870     EISSN: 18729126     Source Type: Journal    
DOI: 10.1016/j.apergo.2014.08.001     Document Type: Article

References (55)

1. Amalberti R., Hourlier S. Human error reduction strategies in health care. Handbook of Human Factors and Ergonomics in Health Care and Patient Safety 2011, 385-399. Lawrence Erlbaum Associates Hillsdale, NJ. P. Carayon (Ed.).
2. Appelbaum S.H. Socio-technical systems theory: an intervention strategy for organizational development. Manag. Decis. 1997, 35:452-463. 10.1108/00251749710173823.
3. Averty P., Guittet K., Lezaud P. An ordered logit model of air traffic controllers' conflict risk judgment. Air Traffic Control Q. 2008, 16:101-125.
4. Benner P. From novice to expert. Am. J. Nurs. 1982, 82:402-407.
5. Cornelissen M., McClure R., Salmon P.M., Stanton N.A. Validating the strategies analysis diagram: assessing the reliability and validity of a formative method. Appl. Ergon. 2014, 45(6):1484-1494. http://dx.doi.org/10.1016/j.apergo.2014.04.010.
6. Crandall B., Getchell-Reiter K. Critical decision method: a technique for eliciting concrete assessment indicators from the "intuition" of NICU nurses. Adv. Nurs. Sci. 1993, 16:42-51.
7. Delaney P.F., Reder L.M., Staszewski J.J., Ritter F.E. The strategy-specific nature of improvement: the power law applies by strategy within task. Psychol. Sci. 1998, 9:1-7. 10.1111/1467-9280.00001.
8. Durso F.T., Alexander A.L. Managing workload, performance, and situation awareness in aviation systems. Human Factors in Aviation 2010, 217-247. Academic Press, Inc. second ed. E. Salas, D. Maurino (Eds.).
9. Durso F.T., Ferguson A.N., Kazi S., Cunningham C., Ryan C. Strategic threat management: An exploration of nursing strategies in the pediatric intensive care unit. Appl. Ergon. 2015, 47:345-354.
10. Durso F.T., Drews F.A. Health care, aviation, and ecosystems: a socio-natural systems perspective. Curr. Dir. Psychol. Sci. 2010, 19:71-75. 10.1177/0963721410364728.
11. Evans J., St B.T. What could and could not be a strategy in reasoning. Deductive Reasoning and Strategies 2000, 1-22. Lawrence Erlbaum Associates, Mahwah, N.J. W. Schaeken, D.V. Gino, G. D'Ydewalle (Eds.).
12. Faye H., Rivera-Rodriguez A.J., Karsh B.T., Hundt A.S., Baker C., Carayon P. Assessment of the medication management process. Jt. Comm. J. Qual. Patient Saf. 2010, 36:376-384.
13. Ferguson A.N., Kazi S., Durso F.T. Revealing latent strategy structures from expert critical care nurses. Proceedings of the Human Factors and Ergonomics Society 56th Annual Meeting 2012, vol. 56:801-805. 10.1177/1071181312561167.
14. Flanagan J.C. The critical incident technique. Psychol. Bull. 1954, 51:327-358. Retrieved from. http://www.ncbi.nlm.nih.gov/pubmed/13177800.
15. Geiselman R.E., Fisher R.P. The cognitive interview: an innovative technique for questioning witness of crime. J.Police Crim. Psychol. 1988, 2(2):2-5.
16. Gregg S., Ferguson A.N., Durso F.T. A method for aggregating strategies across individuals: managing a lack of IV access. Proc. Hum. Factors Ergon. Soc. 2014, (in press).
17. Gurses A.P., Carayon P. Exploring performance obstacles of intensive care nurses. Appl. Ergon. 2009, 40(3):509-518. 10.1016/j.apergo.2008.09.003.
18. Gurses A.P., Carayon P., Wall M. Impact of performance obstacles on intensive care nurses' workload, perceived quality and safety of care, and quality of working life. Health Serv. Res. 2009, 44(2 Pt 1):422-443. 10.1111/j.1475-6773.2008.00934.x.
19. Guttman L. The Cornell technique for scale and intensity analysis. Educ. Psychol. Meas. 1947, 7:247-279.
20. Hassall M.E., Sanderson P.M. Aformative approach to the strategies analysis phase of cognitive work analysis. Theor. Issues Ergon. Sci. 2012, 1-47. 10.1080/1463922X.2012.725781.
21. Helmreich R.L., Klinect J.R., Wilhelm J.A. Models of threat, error, and CRM in flight operations. Proceedings of the Tenth International Symposium on Aviation Psychology 1999, 677-682. Columbus: OH.
22. Helson H. Design of equipment and optimal human operation. Am. J. Psychol. 1949, 62:473-497.
23. Henneman E., Gawlinski A., Blank F.S., Henneman P.L., Jordan D., McKenzie J.B. Strategies used by critical care nurses to identify, interrupt, and correct medical errors. Am. J. Crit. Care 2010, 19(6):500-509. 10.4037/ajcc2010167.
24. Holden R.J., Rivera-Rodriguez A.J., Faye H., Scanlon M.C., Karsh B.-T. Automation and adaptation: nurses' problem-solving behavior following the implementation of bar-coded medication administration technology. Cogn. Technol. Work 2012, 15:283-296. 10.1007/s10111-012-0229-4.
25. Hollnagel E., Paries J., Woods D., Wreathall J. Resilience Engineering in Practice: a Guidebook 2010, Ashgate, England.
26. Kahneman D., Klein G. Conditions for intuitive expertise: a failure to disagree. Am. Psychol. 2009, 64:515-526. 10.1037/a0016755.
27. Sources of Power: How People Make Decisions 1998, MIT Press, Cambridge, MA. G. Klein (Ed.).
28. Klein G.A. Recognition-primed decisions. Advances in Man-machine Systems Research 1989, 47-92. JAI Press, Greenwich, CT. fifth ed. W.B. Rouse (Ed.).
29. Kleiner B.M. Macroergonomics: analysis and design of work systems. Appl. Ergon. 2006, 37:81-89. 10.1016/j.apergo.2005.07.006.
30. To Err Is Human 2000, National Academy Press, Washington, DC. L.T. Kohn, J.M. Corrigan, M.S. Donaldson (Eds.).
31. Koros A., Della Rocco P.S., Panjwani G., Ingurgio V., D'Arcy J.-F. Complexity in Airport Traffic Control Towers: a Field Study. Part 2. Controller Strategies and Information Requirements 2006, Atlantic City International Airport, NJ, (p. DOT/FAA/TC-06/22).
32. Lintern G. The Foundations and Pragmatics of Cognitive Work Analysis a Systematic Approach to Design of Large-scale Information Systems 2009, first ed.
33. Loft S., Sanderson P., Neal A., Mooij M. Modeling and predicting mental workload in en route air traffic control: critical review and broader implications. Hum. Factors 2007, 49:376-399. 10.1518/001872007X197017.
34. Luwel K., Schillemans V., Onghena P., Verschaffel L. Does switching between strategies within the same task involve a cost?. Br. J. Psychol. 2009, 100:753-771. 10.1348/000712609X402801.
35. Martinez-Moyano, I. J., Rich, E. H., Conrad, S. H., Stewart, T. R., & Andersen, D. F. (n.d.). Integrating Judgment and Outcome Decomposition: Exploring Outcome-based Learning Dynamics (pp. 1-12).
36. Merriam-Webster com. (n.d.). Strategy. Retrieved October 11, 2013, from http://www.merriam-webster.com/dictionary/strategy.
37. Merritt A., Klinect J. Management Origin and Development of TEM 2006, 1-20. Retrieved from. http://homepage.psy.utexas.edu/homepage/group/helmreichlab/publications/pubfiles/TEM.Paper.12.6.06.pdf.
38. Naikar N., Pearce B. Analysing activity for future systems. Proceedings of the Human Factors and Ergonomics Society 47th Annual Meeting 2003, vol. 47:1928-1932. 10.1177/154193120304701706.
39. Nehme C.E., Scott S.D., Cummings M.L., Furusho C.Y. Generating requirements for futuristic heterogenous unmanned systems. Proceedings of the Human Factors and Ergonomics Society 50th Annual Meeting 2006, vol. 50:235-239. 10.1177/154193120605000306.
40. Newell B.R., Lee M.D. The right tool for the job? Comparing an evidence accumulation model and a naïve strategy selection model of decision making. J.Behav. Decis. Mak. 2011, 24:456-481.
41. Reason J. Human error: models and management. BMJ: Br. Med. J. 2000, 320:768-770.
42. Roth E.M., Malsch N., Multer J., Coplen M. Understanding how train dispatchers manage and control trains: a cognitive task analysis of a distributed team planning task. Proceedings of the Human Factors and Ergonomics Society 43rd Annual Meeting 1999, vol. 43:218-222. 10.1177/154193129904300319.
43. Roth E.M. Understanding cognitive strategies for shared situation awareness across a distributed system: an example of strategies analysis. Applications of Cognitive Work Analysis 2008, 129-147. CRC, Boca Raton, FL. A.M. Bisantz, C.M. Burns (Eds.).
44. Siegler R.S., Jenkins E. How Children Discover New Strategies 1989, Lawrence Erlbaum, Mahwah, NJ.
45. Siegler R.S., Stern E. Conscious and unconscious strategy discoveries: a microgenetic analysis. J.Exp. Psychol. General. 1998, 127:377-397. Retrieved from. http://www.ncbi.nlm.nih.gov/pubmed/9857493.
46. Siegler R.S., Shrager J. Strategy choices in addition and subtraction: how do children know what to do?. The Origins of Cognitive Skills. 1984, 229-293. Erlbaum, Hillsdale, NJ. C. Sophian (Ed.).
47. Sorum P.C., Stewart T.R., Mullet E., Gonzalez-Vallejo C., Shim J., Chasseigne G., Grenier B. Does choosing a treatment depend on making a diagnosis? US and French physicians' decision making about acute Otitis media. Med. Decis. Mak. 2002, 22(5):394-402. 10.1177/027298902236941.
48. Sperandio J.C. Variation of operator strategies and regulating effects on workload. Ergonomics 1971, 14:571-577.
49. Staszewski J.J., Davison A. Mine detection training based on expert skill. Proceeding of Society of Photo-optical Instrumentation Engineers 13th Annual Meeting 2000, 766-777. A.C. Dubey, J.F. Harvey, J.T. Broach, R.E. Dugan (Eds.).
50. Thompson V.A. What intuitions are... and are not. Psychol. Learn. Motiv. 2014, 60:35-75.
51. Tolman E.C., Brunswik E. The organism and the causal texture of the environment. Psychol. Rev. 1935, 42:43-77. 10.1037/h0062156.
52. Trochim W.M.K. Guttman Scaling 2006, Retrieved March 10, 2012, from. http://www.socialresearchmethods.net/kb/scalgutt.php/.
53. Tucker A.L. The impact of operational failures on hospital nurses and their patients. J.Operat. Manag. 2004, 22:151-169. 10.1016/j.jom.2003.12.006.
54. Vicente K.J. Cognitive Work Analysis: toward Safe, Productive, and Healthy Computer-based Work 1999, Lawrence Erlbaum Associates, Mahwah, N.J.
55. Woods D.D. Discovering how distributed cognitive systems work. Handbook of Cognitive Task Design 2003, 37-53. Lawrence Erlbaum, Mahwah, NJ. E. Hollnagel (Ed.).