Comparing virtual reference exit survey results and transcript analysis: A model for service evaluation

Reference Assessment and Evaluation

Volumn 9780203062623, Issue , 2013, Pages 85-105

  Smyth, Joanne B ^a   Mackenzie, James C ^a  

^a UNIVERSITY OF NEW BRUNSWICK   (Canada)

Author keywords

Academic libraries; Exit surveys; Librarian satisfaction; Reference services; User surveys; Virtual reference

Indexed keywords

EID: 84917280082     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.1300/J295v02n02_07     Document Type: Chapter

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