E–government and the evolution of service Canada: Transformation or stagnation?

Public Sector Transformation through E-Government: Experiences from Europe and North America

Volumn , Issue , 2012, Pages 25-34

  Roy, Jeffrey ^a  

^a DALHOUSIE UNIVERSITY   (Canada)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84917021896     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.4324/9780203096680     Document Type: Chapter

References (10)

1. Chiara Ubaldi, B., & Roy, J. (2010). E-Government and Federalism in Italy and Canada—A Comparative Assessment. in C. Reddick (Ed.), Comparative E-Government (pp.183–199). New York: Springer.
2. Coe, A. (2004). Government Online in Canada: Innovation and Accountability in 21st Century Government. Cambridge, MA: Kennedy School of Government Graduate Research Paper.
3. Dutil, P., Howard, C., Langford, J., & Roy, J. (2010). The Service State—Rhetoric, Reality, and Promise. Governance Series. Ottawa: University of Ottawa Press.
4. Flumian, M. (2009). Citizens as Prosumers—The Next Frontier of Service Innovation. Ottawa: Institute on Governance.
5. Government of Canada (2005). Government Online 2005—From Vision to Reality and Beyond (GOL Annual Report). Ottawa: Treasury Board Secretariat. Available at http://www.gol-ged.gc.ca.
6. Langford, J., & Roy, J. (2008).Moving Towards Cross-Boundary Citizen-Centred Service Delivery: Challenges and Lessons from Canada and Around the World. Washington, DC: IBM Center for the Business of Government.
7. Roy, J. (2006a). E-service delivery and new governance capacities: ‘Service Canada’ as a case study. International Journal of Services Technology and Management, 7(3), 257–271.
8. Roy, J. (2006b). E-Government in Canada: Transformation for a Digital Age. Ottawa: University of Ottawa Press.
9. Roy, J., (2010), Web 2.0 and Canada’s public sector: Emerging opportunities and challenges. in B. W. Wirtz (Ed.), EGovernment—Grundlagen, Instrumente, Strategien (pp. 469–494). Wiesbaden: Gabler.
10. Tapscott, D., & Williams, A. (2006) WIKINOMICS—How Mass Collaboration Changes Everything. New York: Penguin Group.