Modeling a hospital queueing network

International Series in Operations Research and Management Science

Volumn 154, Issue , 2011, Pages 767-798

  Creemers, Stefan ^a   Lambrecht, Marc ^a  

^a UNIVERSITY OF LEUVEN   (Belgium)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84912527191     PISSN: 08848289     EISSN: None     Source Type: Book Series    
DOI: 10.1007/978-1-4419-6472-4_18     Document Type: Chapter

References (53)

1. Askin RG (1993) Modeling and analysis of manufacturing systems. Wiley, New York
2. Albin SL (1984) Approximating a point process by a renewal process, II: superposition arrival processes to queues. Operations Research 32:1133-1162
3. Babes M, Sarma GV (1991) Out-patient queues at the Ibn-Rochd health center. Journal of the Operational Research Society 42:845-855
4. Benjaafar S, Cooper WL (2005) On the benefits of pooling in production-inventory systems. Management Science 51:548-565
5. Bitran GR, Tirupati D (1988) Multiproduct queueing networks with deterministic routing: decomposition approach and the notion of interference. Management Science 34:75-100
6. Buzacott JA, Shanthikumar JG (1985) QueueingModels of Dynamic Job Shops.Management Science 31:870-887
7. Chisholm CD, Collison EK, Nelson DR, Cordell WH (2000) Emergency department workplace interruptions: are emergency physicians "interrupt-driven" and "multitasking". Academic Emergency Medicine 7:1239-1243
8. Chisholm CD, Dornfeld AM, Nelson DR, CordellWH (2001)Work interrupted: a comparison of workplace interruptions in emergency departments and primary care offices. Annals of Emergency Medicine 38:146-151
9. Creemers S, Lambrecht MR (2007) Modeling a healthcare system as a queueing network: the case of a Belgian hospital. In: FBE publications: Research Reports and Discussion papers. Department of Decision Sciences & Information Management, Research Center for Opera tions Management, Catholic University Leuven. Available via KULeuven. http://bib.kuleuven.be/ebib/wp.htm.Cited1Aug2008
10. Doshi BT (1986) Queueing systems with vacations - a survey. Queueing Systems 1:29-66
11. Dudewicz EJ,Mishra SN (1988)Modern mathematical statistics. JohnWiley Sons, New York
12. Easton FF, Goodale JC (2005) Schedule recovery: unplanned absences in service operations. Decision Sciences 36:459-488
13. France DK, Levin S, Hemphill R, Chen K, Rickard D, Makowski R, Jones I, Aronsky D (2005) Emergency physicians' behaviors and workload in the precense of an electronic whiteboard. International Journal of Medical Informatics 74:827-837
14. Gabow PA, Karkhanis A, Knight A, Dixon P, Eiser S, Albert RK (2006) Observations of residents' work activities for 24 consecutive hours: implications for workflow redesign. Academic Medecine 81:766-775
15. Green LV, Soares J (2007) Computing Time-Dependent Waiting Time Probabilities in M(t)/M/s(t) Queueing Systems. M&SOM Manufacturing & Service Operations Management 9:54-61
16. Hall RW (2006) Patient Flow: The New Queueing Theory for healthcare. OR/MS Today 23:36-40
17. Hall RW, Belson D,Muralli P, Dessouky M(2006) Modeling patient flows through the healthcare system. In: Hall RW (ed) Patient flow: reducing delay in healthcare delivery, Springer Science, New York
18. Haskose A, Kingsman BG, Worthington D (2002) Modelling flow and jobbing shops as a queueing network for workload control. International Journal of Production Economics 78:271-285
19. Haque L, Armstrong MJ (2007) A survey of the machine interference problem. European Journal of Operational Research 179:469-482
20. Harvey R, Jarrett PG, Peltekian KM (1994) Patterns of paging medical interns during night calls at two teaching hospitals. Canadian Medical Association Journal 151:307-311
21. Hopp WJ, Spearman L (2000) Factory Physics. McGraw-Hill Higher Education, New York
22. Jackson JR (1957) Network of waiting lines. Operations Research 5:518-521
23. Jackson JR (1963) Jobshop-like queueing systems. Management Science 10:131-142
24. Karmarkar US (1987) Lot sizes, lead times and in-process inventories. Management Science 33:409-418
25. Khinchin AJ (1960) Mathematical Methods in the Theory of Queueing. Hafner, New York
26. Kingman JFC (1962) On queues in heavy traffic. Journal of the Royal Statistical Society. Series B (Methodological) 24:383-392
27. Lambrecht MR, Vandaele NJ (1996) A general approximation for the single product lot sizing model with queuing delays. European Journal of Operational Research 95:73-88
28. Lambrecht MR, Ivens PL, Vandaele NJ (1998) ACLIPS: a capacity and lead time integrated procedure for scheduling. Management Science 44:1548-1561
29. Lariviere MA, Van Mieghem JA (2004) Strategically seeking service: how competititon can generate Poisson arrivals. Manufacturing & Service Operations Management 6:23-40
30. Lehaney B, Clarke SA, Paul RJ (1999) A case of intervention in an outpatient department. Journal of the Operational Research Society 50:877-891
31. Liu L, Liu X (1998a) Block appointment systems for outpatient clinics with multiple doctors. The Journal of the Operational Research Society 49:1254-1259
32. Liu L, Liu X (1998b) Dynamic and static job allocation for multi-server systems. IIE Transactions 30:845-854
33. Marshall KT (1968) Some inequalities in queuing. Operations Research 16:651-668
34. Palm C (1943) Intensittsschwankungen im Fernsprechverkehr. Ericsson Technics 44:1-89
35. Roth A, Van Dierdonck R (1995) Hospital resource planning: concepts, feasibility and framework. Production and Operations Meanagement 4:2-29
36. Shanthikumar JG, Buzacott JA (1981) Open queueing network models of dynamic job shops. International Journal of Production Research 19:255-266
37. Sethuraman K, Tirupati D (2005) Evidence of bullwhip effect in healthcare sector: causes, consequences and cures. International Journal of Services and Operations Management 1:372-394
38. Stecke KE, Aronson JE (1985) Review of operator/machine interference models. Journal of Production Research 23:129-151
39. Suri R, Sanders JL, Kamath M (1993) Performance evaluation of production networks. In: Graves SC et al. (ed) Handbooks in Operations Research and Management Science, Vol. 4: Logistics of Production and Inventory, Elsevier Science Publishers, New York
40. Takagi H (1988) Queueing analysis of polling models. ACM Computing Surveys 20:5-28
41. Tian N, Zhang ZG (2006) Vacation queueing models. Springer Science, New York
42. Tucker AL, Spear SJ (2006) Operational failures and interruptions in hospital nursing. Health Services Research 41:643-662
43. van Merode GG, Groothuis S, Hasman A (2004) Enterprise resource planning for hospitals. International Journal of Medical Informatics 73:493-501
44. Vandaele N, De Boeck L (2003a) Advanced resource planning. Robotics and Computer Integrated Manufacturing 19:211-218
45. Vandaele N, Van Nieuwenhuyse I, Cupers S (2003b) Optimal grouping for a nuclear magnetic resonance scanner by means of an open queueing model. European Journal of Operational Research 151:181-192
46. Vissers JMH, Bertrand JWM, De Vries G (2001) A framework for production control in health care organizations. Production Planning & Control 12:591-604
47. Volpp KGM, Grande D (2006) Residents' suggestions for reducing errors in teaching hospitals. The New England Journal of Medicine 348:851-855
48. WhittW(1983) The queueing network analyzer. The Bell System Technical Journal 62:2779- 2815
49. Whitt W (1994) Towards better multi-class parametric-decomposition approximations for open queueing networks. Annals of Operations Research 48:221-248
50. WhittW(1995) Variability functions for parametric-decomposition approximations of queueing networks. Management science 41:1704-1715
51. Whitt W (1999a) Decomposition approximations for time-dependent Markovian queueing networks. Operations Research Letters 24:97-103
52. Whitt W (1999b) Partitioning Customers into Service Groups. Management Science 45:1579-1592
53. Yu Y, Benjaafar S, Gerchak Y (2006) On service capacity pooling and cost sharing among independent firms. Department of Mechanical Engineering, University of Minnesota. Available via University of Minnesota. http://www.ie.umn.edu/faculty/faculty/pdf/ybg06.pdf. Cited1Aug2008