-
1
-
-
21144479688
-
Establishing telephone agent staffing levels through economic optimization
-
Andrews B.H., Parsons H.L. Establishing telephone agent staffing levels through economic optimization. Interfaces. 23:1993;14-20.
-
(1993)
Interfaces
, vol.23
, pp. 14-20
-
-
Andrews, B.H.1
Parsons, H.L.2
-
2
-
-
0001959696
-
III, AT&T's call processing simulator (CAPS): Operational design for inbound call centers
-
Brigandi A.J., Dargon D.R., Sheehan M.J., Spencer T. III, AT&T's call processing simulator (CAPS): operational design for inbound call centers. Interfaces. 24:1994;6-28.
-
(1994)
Interfaces
, vol.24
, pp. 6-28
-
-
Brigandi, A.J.1
Dargon, D.R.2
Sheehan, M.J.3
Spencer, T.4
-
3
-
-
0001047571
-
Some effects of nonstationarity on multiserver Markovian queueing systems
-
Green L.V., Kolesar P.J., Svoronos A. Some effects of nonstationarity on multiserver Markovian queueing systems. Opns. Res. 39:1991;502-511.
-
(1991)
Opns. Res.
, vol.39
, pp. 502-511
-
-
Green, L.V.1
Kolesar, P.J.2
Svoronos, A.3
-
7
-
-
0015430947
-
Air terminal queues under time-dependent conditions
-
Koopman B. Air terminal queues under time-dependent conditions. Oper. Res. 20:1972;1089-1114.
-
(1972)
Oper. Res.
, vol.20
, pp. 1089-1114
-
-
Koopman, B.1
-
9
-
-
0032264872
-
Strong approximations for Markovian service networks
-
A. Mandelbaum, W.A. Massey, M.I. Reiman, Strong approximations for Markovian service networks, Queueing Systems 30 (1998) 149-201.
-
(1998)
Queueing Systems
, vol.30
, pp. 149-201
-
-
Mandelbaum, A.1
Massey, W.A.2
Reiman, M.I.3
-
10
-
-
21144482469
-
Networks of infinite-server queues with nonstationary Poisson input
-
Massey W.A., Whitt W. Networks of infinite-server queues with nonstationary Poisson input. Queueing Systems. 13:1993;183-250.
-
(1993)
Queueing Systems
, vol.13
, pp. 183-250
-
-
Massey, W.A.1
Whitt, W.2
-
11
-
-
0032261416
-
Uniform acceleration expansions for Markov chains with time-varying rates
-
W.A. Massey, W. Whitt, Uniform acceleration expansions for Markov chains with time-varying rates, Ann. Appl. Probab. 8 (1998) 1130-1155.
-
(1998)
Ann. Appl. Probab.
, vol.8
, pp. 1130-1155
-
-
Massey, W.A.1
Whitt, W.2
-
12
-
-
0001857556
-
Ringing up big business
-
Mehrota V. Ringing up big business. OR. / MS Today 24:1997;18-24.
-
(1997)
OR / MS Today
, vol.24
, pp. 18-24
-
-
Mehrota, V.1
-
13
-
-
0141750921
-
Nonstationary queues with interrupted Poisson arrivals and unreliable / repairable servers
-
Ong K.L., Taaffe M.R. Nonstationary queues with interrupted Poisson arrivals and unreliable. / repairable servers Queueing Systems. 4:1989;27-46.
-
(1989)
Queueing Systems
, vol.4
, pp. 27-46
-
-
Ong, K.L.1
Taaffe, M.R.2
-
14
-
-
0013119164
-
Decomposition algorithms for analyzing transient phenomena in multiclass queueing networks in air transportation
-
Peterson M.D., Bertsimas D.J., Odoni A.R. Decomposition algorithms for analyzing transient phenomena in multiclass queueing networks in air transportation. Oper. Res. 43:1995;995-1011.
-
(1995)
Oper. Res.
, vol.43
, pp. 995-1011
-
-
Peterson, M.D.1
Bertsimas, D.J.2
Odoni, A.R.3
-
15
-
-
0345302708
-
Key role of integration in call centers
-
July
-
D.M. Rappaport, Key role of integration in call centers, Business Commun. Rev. July (1996) 44-48.
-
(1996)
Business Commun. Rev.
, pp. 44-48
-
-
Rappaport, D.M.1
-
16
-
-
0018481711
-
A closure approximation for the nonstationary M/M/s queue
-
Rothkopf M.H., Oren S.S. A closure approximation for the nonstationary. M/M/s queue Management Sci. 25:1979;522-534.
-
(1979)
Management Sci.
, vol.25
, pp. 522-534
-
-
Rothkopf, M.H.1
Oren, S.S.2
-
17
-
-
0028493435
-
Time-dependent queueing network approximations as simulation external control variates
-
Schmeiser B.W., Taaffe M.R. Time-dependent queueing network approximations as simulation external control variates. Oper. Res. Lett. 16:1994;1-9.
-
(1994)
Oper. Res. Lett.
, vol.16
, pp. 1-9
-
-
Schmeiser, B.W.1
Taaffe, M.R.2
-
18
-
-
0009299331
-
Approximating Ph (t)/M(t)/S/C queueing systems
-
Taaffe M.R., Ong K.L. Approximating. Ph (t)/M(t)/S/C queueing systems Ann. Oper. Res. 8:1987;103-116.
-
(1987)
Ann. Oper. Res.
, vol.8
, pp. 103-116
-
-
Taaffe, M.R.1
Ong, K.L.2
-
19
-
-
0003171191
-
Variability functions for parametric-decomposition approximations of queueing networks
-
Whitt W. Variability functions for parametric-decomposition approximations of queueing networks. Management Sci. 41:1995;1704-1715.
-
(1995)
Management Sci.
, vol.41
, pp. 1704-1715
-
-
Whitt, W.1
|