How context affects electronic health record-based test result follow-up: A mixed-methods evaluation

BMJ Open

Volumn 4, Issue 11, 2014, Pages

  Menon, Shailaja ^a   Smith, Michael W ^a   Sittig, Dean F ^b   Petersen, Nancy J ^a   Hysong, Sylvia J ^a   Espadas, Donna ^a   Modi, Varsha ^a   Singh, Hardeep ^a  

^a BAYLOR COLLEGE OF MEDICINE   (United States)

^b UNIVERSITY OF TEXAS   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; CLINICAL ARTICLE; CONTENT ANALYSIS; CROSS-SECTIONAL STUDY; ELECTRONIC MEDICAL RECORD; FOLLOW UP; HEALTH CARE FACILITY; HEALTH CARE PERSONNEL; HEALTH CARE SYSTEM; HUMAN; PATIENT SAFETY; PERCEPTION; POLICY; PRIMARY MEDICAL CARE; QUALITATIVE ANALYSIS; QUANTITATIVE STUDY; RISK ASSESSMENT; DIAGNOSTIC TEST; EVALUATION STUDY; QUESTIONNAIRE;

DIAGNOSTIC TESTS, ROUTINE; ELECTRONIC HEALTH RECORDS; FOLLOW-UP STUDIES; HUMANS; LOST TO FOLLOW-UP; QUESTIONNAIRES;

EID: 84911886424     PISSN: None     EISSN: 20446055     Source Type: Journal    
DOI: 10.1136/bmjopen-2014-005985     Document Type: Article

References (42)

1. Singh H, Arora H, Vij M, et al. Communication outcomes of critical imaging results in a computerized notification system. J Am Med Inform Assoc 2007;14:459-66.
2. Singh H, Thomas EJ, Sittig DF, et al. Notification of abnormal lab test results in an electronic medical record: do any safety concerns remain? Am J Med 2010;123:238-44.
3. Wahls TL, Cram PM. The frequency of missed test results and associated treatment delays in a highly computerized health system. BMC Fam Pract 2007;8:32.
4. Elder NC, Dovey SM. Classification of medical errors and preventable adverse events in primary care: a synthesis of the literature. J Fam Pract 2002;51:927-32.
5. Callen JL, Westbrook JI, Georgiou A, et al. Failure to follow-up test results for ambulatory patients: a systematic review. J Gen Intern Med 2011;27:1334-48.
6. Casalino LP, Dunham D, Chin MH, et al. Frequency of failure to inform patients of clinically significant outpatient test results. Arch Intern Med 2009;169:1123-9.
7. Office of the National Coordinator for Health Information Technology (ONC), Department of Health and Human Services. Health information technology: standards, implementation specifications, and certification criteria for electronic health record technology, 2014 edition; revisions to the permanent certification program for health information technology. Final rule. Fed Regist 2012;77:54163-292. http://www.gpo.gov/fdsys/pkg/FR-2012-03-07/pdf/2012-4430.pdf
8. Wynia MK, Classen DC. Improving ambulatory patient safety. JAMA 2011;306:2504-5.
9. Lorincz CY, Drazen E, Sokol PE, et al. Research in ambulatory patient safety 2000-2010: a 10-year review. American Medical Association, 2011.
10. Singh H, Thomas EJ, Mani S, et al. Timely follow-up of abnormal diagnostic imaging test results in an outpatient setting: are electronic medical records achieving their potential? Arch Intern Med 2009;169:1578-86.
11. Hysong SJ, Sawhney MK, Wilson L, et al. Provider management strategies of abnormal test result alerts: a cognitive task analysis. J Am Med Inform Assoc 2010;17:71-7.
12. Hysong SJ, Sawhney MK, Wilson L, et al. Understanding the management of electronic test result notifications in the outpatient setting. BMC Med Inform Decis Mak 2011;11:22.
13. Singh H, Spitzmueller C, Petersen NJ, et al. Information overload and missed test results in electronic health record-based settings. JAMA Intern Med 2013;173:702-4.
14. Gandhi TK, Kachalia A, Thomas EJ, et al. Missed and delayed diagnoses in the ambulatory setting: a study of closed malpractice claims. Ann Intern Med 2006;145:488-96.
15. Laxmisan A, Sittig DF, Pietz K, et al. Effectiveness of an electronic health record-based intervention to improve follow-up of abnormal pathology results: a retrospective record analysis. Med Care 2012;50:898-904.
16. Sittig DF, Singh H. A new sociotechnical model for studying health information technology in complex adaptive healthcare systems. Qual Saf Health Care 2010;19(Suppl 3):i68-74.
17. Singh H, Spitzmueller C, Petersen NJ, et al. Primary care practitioners' views on test result management in EHR-enabled health systems: a national survey. J Am Med Inform Assoc 2013;20:727-35.
18. Sittig DF, Singh H. Improving test result follow-up through electronic health records requires more than just an alert. J Gen Intern Med 2012;27:1235-7.
19. Sittig DF, Singh H. Eight rights of safe electronic health record Use. JAMA 2009;302:1111-3.
20. Brown SH, Lincoln MJ, Groen PJ, et al. Vist A-US department of veterans affairs national-scale HIS. Int J Med Inform 2003;69:135-56.
21. Singh H, Vij MS. Eight recommendations for policies for communicating abnormal test results. Jt Comm J Qual Patient Saf 2010;36:226-32.
22. Woods DD, Patterson E, Roth EM. Can we ever escape from data overload? A cognitive systems diagnosis. Cogn Technol Work 2002;4:22-36.
23. Krall MA, Sittig DF. Clinician's assessments of outpatient electronic medical record alert and reminder usability and usefulness requirements. Proc AMIA Symp 2002:400-4.
24. Beasley JW, Wetterneck TB, Temte J, et al. Information chaos in primary care: implications for physician performance and patient safety. J Am Board Fam Med 2011;24:745-51.
25. Murphy DR, Reis B, Kadiyala H, et al. Electronic health record-based messages to primary care providers: valuable information or just noise? Arch Intern Med 2012;172:283-5.
26. Byrne MM, Daw CN, Nelson HA, et al. Method to develop health care peer groups for quality and financial comparisons across hospitals. Health Serv Res 2009;44(2 Pt 1):577-92.
27. Gale D, Shapley LS. College admissions and the stability of marriage. Am Math Mon 1962;69:9-15.
28. Weber RP. Basic content analysis. 2nd edn. Newbury Park, CA: Sage Publications Inc, 1990.
29. Elo S, Kyngas H. The qualitative content analysis process. J Adv Nurs 2008;62:107-15.
30. Chen ET, Eder M, Elder NC, et al. Crossing the finish line: follow-up of abnormal test results in a multisite community health center. J Natl Med Assoc 2010;102:720-5.
31. Callen J, Georgiou A, Li J, et al. The safety implications of missed test results for hospitalised patients: a systematic review. BMJ Qual Saf 2011;20:194-9.
32. Callen J, Paoloni R, Georgiou A, et al. The rate of missed test results in an emergency department: an evaluation using an electronic test order and results viewing system. Methods Inf Med 2010;49:37-43.
33. Gordon JR, Wahls T, Carlos RC, et al. Failure to recognize newly identified aortic dilations in a health care system with an advanced electronic medical record. Ann Intern Med 2009;151:21-7, W5.
34. Roy CL, Rothschild JM, Dighe AS, et al. An initiative to improve the management of clinically significant test results in a large health care network. Jt Comm J Qual Patient Saf 2013;39:517-27.
35. Cram P, Rosenthal GE, Ohsfeldt R, et al. Failure to recognize and act on abnormal test results: the case of screening bone densitometry. Jt Comm J Qual Patient Saf 2005;31:90-7.
36. Taylor SL, Dy S, Foy R, et al. What context features might be important determinants of the effectiveness of patient safety practice interventions? BMJ Qual Saf 2011;20:611-17.
37. Ovretveit JC, Shekelle PG, Dy SM, et al. How does context affect interventions to improve patient safety? An assessment of evidence from studies of five patient safety practices and proposals for research. BMJ Qual Saf 2011;20:604-10.
38. Glasgow RE, Emmons KM. How can we increase translation of research into practice? Types of evidence needed. Annu Rev Public Health 2007;28:413-33.
39. Eccles MP, Armstrong D, Baker R, et al. An implementation research agenda. Implement Sci 2009;4:18.
40. Graber ML, Trowbridge RL, Myers JS, et al. The next organizational challenge: finding and addressing diagnostic error. Jt Comm J Qual Patient Saf 2014;40:102-10.
41. Poon E, Gandhi T, Sequist T, et al. "I wish I had seen this test result earlier!" Dissatisfaction with test result management systems in primary care. Arch Intern Med 2004;164:2223-8.
42. Poon EG, Wang SJ, Gandhi TK, et al. Design and implementation of a comprehensive outpatient Results Manager. J Biomed Inform 2003;36:80-91.