메뉴 건너뛰기




Volumn 2, Issue 1, 2013, Pages

The road to patient experience of care measurement: Lessons from the United States

Author keywords

Health care policy; Israel; Patient experience; Patient centered care; United States

Indexed keywords

ARTICLE; CONSUMER ASSESSMENT OF HEALTHCARE PROVIDERS AND SYSTEMS; DECISION MAKING; DOCTOR PATIENT RELATION; EXPERIENCE; GOVERNMENT; HEALTH CARE COST; HEALTH CARE POLICY; HEALTH CARE QUALITY; HEALTH CARE SURVEY; HUMAN; ISRAEL; LAW; MASS COMMUNICATION; MEDICATION COMPLIANCE; OUTCOME ASSESSMENT; PATIENT CARE; PATIENT RIGHT; PATIENT SATISFACTION; REIMBURSEMENT; UNITED STATES;

EID: 84908667173     PISSN: None     EISSN: 20454015     Source Type: Journal    
DOI: 10.1186/2045-4015-2-35     Document Type: Article
Times cited : (16)

References (43)
  • 2
    • 0011154540 scopus 로고    scopus 로고
    • A user's manual for the IOM's 'Quality Chasm' report
    • Berwick DM. A user's manual for the IOM's 'Quality Chasm' report. Health Aff (Millwood) 2002, 21:80-90.
    • (2002) Health Aff (Millwood) , vol.21 , pp. 80-90
    • Berwick, D.M.1
  • 3
    • 84872437341 scopus 로고    scopus 로고
    • The patient experience and health outcomes
    • Manary MP, Boulding W, Staelin R, Glickman SW. The patient experience and health outcomes. N Engl J Med 2013, 368(3):201-203. 10.1056/NEJMp1211775, 23268647.
    • (2013) N Engl J Med , vol.368 , Issue.3 , pp. 201-203
    • Manary, M.P.1    Boulding, W.2    Staelin, R.3    Glickman, S.W.4
  • 4
    • 77953400011 scopus 로고    scopus 로고
    • Patient satisfaction and its relationship with clinical quality and inpatient mortality in acute myocardial infarction
    • Glickman SW, Boulding W, Manary M, et al. Patient satisfaction and its relationship with clinical quality and inpatient mortality in acute myocardial infarction. Circ Cardiovasc Qual Outcomes 2010, 3:188-195. 10.1161/CIRCOUTCOMES.109.900597, 20179265.
    • (2010) Circ Cardiovasc Qual Outcomes , vol.3 , pp. 188-195
    • Glickman, S.W.1    Boulding, W.2    Manary, M.3
  • 5
    • 55249119765 scopus 로고    scopus 로고
    • Patients' perceptions of hospital care in the United States
    • Jha AK, Orav EJ, Zheng J, et al. Patients' perceptions of hospital care in the United States. N Eng J Med 2008, 359:1921-1931.
    • (2008) N Eng J Med , vol.359 , pp. 1921-1931
    • Jha, A.K.1    Orav, E.J.2    Zheng, J.3
  • 6
    • 77954482441 scopus 로고    scopus 로고
    • The relationship between patients' perception of care and measures of hospital quality and safety
    • Isaac T, Zaslavsky AM, Cleary PD, et al. The relationship between patients' perception of care and measures of hospital quality and safety. Health Serv Res 2010, 45:1024-1040. 10.1111/j.1475-6773.2010.01122.x, 2910567, 20528990.
    • (2010) Health Serv Res , vol.45 , pp. 1024-1040
    • Isaac, T.1    Zaslavsky, A.M.2    Cleary, P.D.3
  • 7
    • 59149095795 scopus 로고    scopus 로고
    • Building the business case for patient centered care
    • Charmel P, Frampton S. Building the business case for patient centered care. Health Financ Manage 2008, 62:80-85.
    • (2008) Health Financ Manage , vol.62 , pp. 80-85
    • Charmel, P.1    Frampton, S.2
  • 8
    • 77956608639 scopus 로고    scopus 로고
    • Mortality among patients with acute myocardial infarction: the influences of patient centered care and evidence-based medicine
    • Meterko M, Wright S, Lin H, et al. Mortality among patients with acute myocardial infarction: the influences of patient centered care and evidence-based medicine. Health Serv Res 2010, 45:1188-1204. 10.1111/j.1475-6773.2010.01138.x, 2965500, 20662947.
    • (2010) Health Serv Res , vol.45 , pp. 1188-1204
    • Meterko, M.1    Wright, S.2    Lin, H.3
  • 17
    • 0025488170 scopus 로고
    • Can patients evaluate the quality of hospital care?
    • Rubin HR. Can patients evaluate the quality of hospital care?. Med Care Res Rev 1990, 47(3):267-326.
    • (1990) Med Care Res Rev , vol.47 , Issue.3 , pp. 267-326
    • Rubin, H.R.1
  • 18
    • 84865969510 scopus 로고    scopus 로고
    • Spock, feminists, and the fight for participatory medicine: a history
    • Accessed online: July 27, 2013 at
    • Millenson ML. Spock, feminists, and the fight for participatory medicine: a history. J Participat Med 2011, 3:e27. Accessed online: July 27, 2013 at http://www.jopm.org/evidence/reviews/2011/06/21/spock-feminists-and-the-fight-for-participatory-medicine-a-history/.
    • (2011) J Participat Med , vol.3 , pp. e27
    • Millenson, M.L.1
  • 19
    • 0034889523 scopus 로고    scopus 로고
    • Healthcare in a land called people power: nothing about me without me
    • Delbanco T, et al. Healthcare in a land called people power: nothing about me without me. Health Expect 2001, 4(3):144-150. 10.1046/j.1369-6513.2001.00145.x, 11493320.
    • (2001) Health Expect , vol.4 , Issue.3 , pp. 144-150
    • Delbanco, T.1
  • 20
    • 0035143322 scopus 로고    scopus 로고
    • Implementing managed competition in Israel
    • Gross R, Harrison M. Implementing managed competition in Israel. Soc Sci Med 2001, 52(8):1219-1231. 10.1016/S0277-9536(00)00241-0, 11281405.
    • (2001) Soc Sci Med , vol.52 , Issue.8 , pp. 1219-1231
    • Gross, R.1    Harrison, M.2
  • 21
    • 73649107290 scopus 로고    scopus 로고
    • Development, Implementation and Public Reporting of the HCAHPS Survey
    • Giordano LA, Elliott MN, Goldstein E, et al. Development, Implementation and Public Reporting of the HCAHPS Survey. Med Care Res Rev 2010, 67(1):27-37. 10.1177/1077558709341065, 19638641.
    • (2010) Med Care Res Rev , vol.67 , Issue.1 , pp. 27-37
    • Giordano, L.A.1    Elliott, M.N.2    Goldstein, E.3
  • 22
    • 84872783449 scopus 로고    scopus 로고
    • Accessed online: Feb 2, 2013.
    • Centers for Medicare & Medicaid Services HCAHPS: Patients' Perspectives of Care Survey Accessed online: Feb 2, 2013. http://www.cms.gov/Medicare/Quality-Initiatives-Patient-Assessment-Instruments/HospitalQualityInits/HospitalHCAHPS.html, Centers for Medicare & Medicaid Services.
    • HCAHPS: Patients' Perspectives of Care Survey
  • 23
    • 79952279790 scopus 로고    scopus 로고
    • Hospital survey shows improvements in patient experience
    • Elliott MN, Lehrman WG, Goldstein EH, et al. Hospital survey shows improvements in patient experience. Health Aff 2010, 29(11):2061-2067.
    • (2010) Health Aff , vol.29 , Issue.11 , pp. 2061-2067
    • Elliott, M.N.1    Lehrman, W.G.2    Goldstein, E.H.3
  • 24
    • 17444409242 scopus 로고    scopus 로고
    • Patient perceptions of the quality of health services
    • Sofaer S, Firminger K. Patient perceptions of the quality of health services. Annu Rev Public Health 2005, 26:513-559. 10.1146/annurev.publhealth.25.050503.153958, 15760300.
    • (2005) Annu Rev Public Health , vol.26 , pp. 513-559
    • Sofaer, S.1    Firminger, K.2
  • 25
    • 84872009994 scopus 로고    scopus 로고
    • Can hospital cultural competency reduce disparities in patient experiences with care?
    • Weech-Maldonado R, Elliott M, Pradhan R, Schiller C, Hall A, Hays RD. Can hospital cultural competency reduce disparities in patient experiences with care?. Med Care 2012, 50(Suppl):S48-S55.
    • (2012) Med Care , vol.50 , Issue.Suppl , pp. S48-S55
    • Weech-Maldonado, R.1    Elliott, M.2    Pradhan, R.3    Schiller, C.4    Hall, A.5    Hays, R.D.6
  • 27
    • 0028998128 scopus 로고
    • Effective physician-patient communication and health outcomes: a review
    • 1337906, 7728691
    • Stewart MA. Effective physician-patient communication and health outcomes: a review. CMAJ 1995, 152(9):1423-1433. 1337906, 7728691.
    • (1995) CMAJ , vol.152 , Issue.9 , pp. 1423-1433
    • Stewart, M.A.1
  • 28
    • 0036361575 scopus 로고    scopus 로고
    • Physician-patient communication in the primary care office: a systematic review
    • Beck RS, Daughtridge R, Sloane PD. Physician-patient communication in the primary care office: a systematic review. J Am Board Fam Pract 2002, 15(1):25-38.
    • (2002) J Am Board Fam Pract , vol.15 , Issue.1 , pp. 25-38
    • Beck, R.S.1    Daughtridge, R.2    Sloane, P.D.3
  • 29
    • 84910048652 scopus 로고    scopus 로고
    • Improving health outcomes: innovation, coverage, quality and adherence
    • McKee M, Chow CK. Improving health outcomes: innovation, coverage, quality and adherence. Isr J Health Policy Res 2012, 1(1):43. 10.1186/2045-4015-1-43, 3502094, 23098127.
    • (2012) Isr J Health Policy Res , vol.1 , Issue.1 , pp. 43
    • McKee, M.1    Chow, C.K.2
  • 30
    • 84874767977 scopus 로고    scopus 로고
    • Patients with lower activation associated with higher costs; delivery systems should know their patients' 'scores'
    • Hibbard JH, Greene J, Overton V. Patients with lower activation associated with higher costs; delivery systems should know their patients' 'scores'. Health Aff 2013, 32(2):216-222.
    • (2013) Health Aff , vol.32 , Issue.2 , pp. 216-222
    • Hibbard, J.H.1    Greene, J.2    Overton, V.3
  • 31
    • 84871770483 scopus 로고    scopus 로고
    • Introducing decision aids at Group Health was linked to sharply lower hip and knee surgery rates and costs
    • Arterburn D, Wellman R, Westbrook E, Rutter C, Ross T, McCulloch D, Handley M, Jung C. Introducing decision aids at Group Health was linked to sharply lower hip and knee surgery rates and costs. Health Aff (Millwood). 2012, 31(9):2094-2104. 10.1377/hlthaff.2011.0686, 22949460.
    • (2012) Health Aff (Millwood). , vol.31 , Issue.9 , pp. 2094-2104
    • Arterburn, D.1    Wellman, R.2    Westbrook, E.3    Rutter, C.4    Ross, T.5    McCulloch, D.6    Handley, M.7    Jung, C.8
  • 32
    • 33646582340 scopus 로고    scopus 로고
    • Using public reports of patient satisfaction for hospital quality improvement
    • 1713194, 16704506
    • Barr JK, Giannotti TE, Sofaer S, Duquette CE, Waters WJ, Petrillo MK. Using public reports of patient satisfaction for hospital quality improvement. Health Serv Res 2006, 41(3 Pt 1):663-682. 1713194, 16704506.
    • (2006) Health Serv Res , vol.41 , Issue.3 , pp. 663-682
    • Barr, J.K.1    Giannotti, T.E.2    Sofaer, S.3    Duquette, C.E.4    Waters, W.J.5    Petrillo, M.K.6
  • 33
    • 58449100438 scopus 로고    scopus 로고
    • Public reporting in health care: how do consumers use quality-of-care information? A systematic review
    • Faber M, Bosch M, Wollersheim H, Leatherman S, Grol R. Public reporting in health care: how do consumers use quality-of-care information? A systematic review. Med Care 2009, 47(1):1-8. 10.1097/MLR.0b013e3181808bb5, 19106724.
    • (2009) Med Care , vol.47 , Issue.1 , pp. 1-8
    • Faber, M.1    Bosch, M.2    Wollersheim, H.3    Leatherman, S.4    Grol, R.5
  • 35
    • 35348852551 scopus 로고    scopus 로고
    • Accessed online: Feb 2, 2013 at:
    • Patient's Rights Act Patient's Rights Act 1996, Accessed online: Feb 2, 2013 at: http://waml.haifa.ac.il/index/reference/legislation/israel/israel1.htm, Patient's Rights Act.
    • (1996) Patient's Rights Act
  • 37
    • 1842842181 scopus 로고    scopus 로고
    • The patient as a client: a model for evaluation of Israel Defense Forces
    • Zigdon A, Robinson A, Goldberg A. The patient as a client: a model for evaluation of Israel Defense Forces. Mil Med 2004, 169(4):282-287.
    • (2004) Mil Med , vol.169 , Issue.4 , pp. 282-287
    • Zigdon, A.1    Robinson, A.2    Goldberg, A.3
  • 38
    • 26944489298 scopus 로고    scopus 로고
    • Israel: a comparison of army personnel satisfaction rates in different primary healthcare settings
    • Benyamini OG, Baruch Y, Martonovits G, Weiss Y, Benedek P, Ohana N, Bar-Dayan Y. Israel: a comparison of army personnel satisfaction rates in different primary healthcare settings. J Healthc Qual 2005, 27(3):34-39. 43, 10.1111/j.1945-1474.2005.tb00556.x, 17514848.
    • (2005) J Healthc Qual , vol.27 , Issue.3 , pp. 34-39
    • Benyamini, O.G.1    Baruch, Y.2    Martonovits, G.3    Weiss, Y.4    Benedek, P.5    Ohana, N.6    Bar-Dayan, Y.7
  • 40
    • 84910083976 scopus 로고    scopus 로고
    • How Can Data from Consumers Contribute to Promoting Quality of Care in the Health System?
    • Jerusalem: Myers-JDC-Brookdale Institute, Porat A, Rosen B, (in Hebrew)
    • Gross R. How Can Data from Consumers Contribute to Promoting Quality of Care in the Health System?. Quality Forum: Strategies for Promoting Quality of Care in Israel, pp. 177-196 2006, Jerusalem: Myers-JDC-Brookdale Institute, Porat A, Rosen B, (in Hebrew).
    • (2006) Quality Forum: Strategies for Promoting Quality of Care in Israel, pp. 177-196
    • Gross, R.1
  • 43
    • 33645646674 scopus 로고    scopus 로고
    • Information and shared decision-making are top patients' priorities
    • Schattner A, Bronstein A, Jellin N. Information and shared decision-making are top patients' priorities. BMC Health Serv Res 2006, 6:21. 10.1186/1472-6963-6-21, 1431526, 16507096.
    • (2006) BMC Health Serv Res , vol.6 , pp. 21
    • Schattner, A.1    Bronstein, A.2    Jellin, N.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.