Using public reports of patient satisfaction for hospital quality improvement

Health Services Research

Volumn 41, Issue 3 I, 2006, Pages 663-682

  Barr, Judith K ^a   Giannotti, Tierney E ^a   Sofaer, Shoshanna ^b   Duquette, Cathy E ^c   Waters, William J ^d   Petrillo, Marcia K ^a  

^a QUALIDIGM   (United States)

^b CITY UNIVERSITY OF NEW YORK   (United States)

^c Newport Hospital   (United States)

^d RHODE ISLAND DEPARTMENT OF HEALTH   (United States)

Author keywords

Hospital quality improvement; Patients satisfaction survey; Public reporting

Indexed keywords

ARTICLE; HEALTH CARE QUALITY; HEALTH SURVEY; HOSPITAL CARE; HOSPITAL MANAGEMENT; HOSPITAL PATIENT; JOB PERFORMANCE; LEADERSHIP; MONITORING; PATIENT SATISFACTION; QUALITATIVE ANALYSIS; RETROSPECTIVE STUDY; TOTAL QUALITY MANAGEMENT; UNITED STATES;

HOSPITAL ADMINISTRATORS; HOSPITALS, GENERAL; HOSPITALS, SPECIAL; HUMANS; INFORMATION DISSEMINATION; INTERVIEWS; PATIENT SATISFACTION; QUALITY INDICATORS, HEALTH CARE; RETROSPECTIVE STUDIES; RHODE ISLAND;

EID: 33646582340     PISSN: 00179124     EISSN: 14756773     Source Type: Journal    
DOI: 10.1111/j.1475-6773.2006.00508.x     Document Type: Article

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