A phenomenological approach to hospitality management research: Chefs' occupational commitment

International Journal of Hospitality Management

Volumn 43, Issue , 2014, Pages 65-75

  Robinson, Richard N S ^a   Solnet, David J ^a   Breakey, Noreen ^a  

^a UNIVERSITY OF QUEENSLAND   (Australia)

Author keywords

Chefs; Life work history; Mixed methods; Phenomenology; Reflexivity; Rhetoric analysis

Indexed keywords

EID: 84907757133     PISSN: 02784319     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijhm.2014.08.004     Document Type: Article

References (119)

1. About the National Skills Needs List [Electronic Version], 2010. Available from (retrieved 10.08.10). http://www.australianapprenticeships.gov.au/.
2. Alvesson M. Beyond neopositivists, romantics, and localists: a reflexive approach to interviews in organizational research. Acad. Manage. Rev. 2003, 28(1):13-33.
3. Alvesson M., Hardy C., Harley B. Reflecting on reflexivity: reflexive textual practices in organization and management theory. J. Manag. Stud. 2008, 45(3):480-501.
4. Amabile T.M. Motivating creativity in organizations: on doing what you love and loving what you do. Calif. Manage. Rev. 1997, 40(1):39-58.
5. Archer L. Younger academics' constructions of 'authenticity', 'success' and professional identity. Stud. High. Edu. 2008, 33(4):385-403.
6. Ashforth B.E., Greiner G.E. 'How can you do it?' Dirty work and the challenge of constructing a positive identity. Acad. Manag. Rev. 1999, 24(3):413-434.
7. Atkinson P., Coffey A. Analysing documentary realities. Qualitative Research: Theory, Method and Practice 2004, 56-75. SAGE, London. D. Silverman (Ed.).
8. Babbie E. The Practice of Social Research 1995, Wadsworth Publishing Company, Belmont, CA.
9. Bain A. Constructing an artistic identity. Work Employ. Soc. 2005, 19(1):25-46.
10. Banks W.P. A Short Handbook on Rhetorical Analysis 2001, Pomona College, Claremont, CA.
11. Bartholomew P.S., Garey J.G. An analysis of determinants of career: success for elite female executive chefs. Hosp. Res. J. 1996, 20(2):125-135.
12. Baum T. Human resources in tourism: still waiting for change. Tour. Manag. 2007, 28(6):1383-1399.
13. Bertaux D., Kohli M. The life story approach: a continental view. Ann. Rev. Sociol. 1984, 10:215-237.
14. Birdir K., Pearson T.E. Research chefs' competencies: a Delphi approach. Int. J. Contemp. Hosp. Manag. 2000, 12(3):205-209.
15. Blaikie N. Designing Social Research 2000, Polity Press, Cambridge, UK.
16. Blau G. Does a corresponding set of variables for explaining voluntary organizational turnover transfer to explaining voluntary occupational turnover?. J. Vocat. Behav. 2007, 70(1):135-148.
17. Botterill D. Social scientific ways of knowing. In Search of Hospitality: Theoretical Perspectives and Debates 2000, Butterworth Heinemann, Oxford. C. Lashley, A. Morrison (Eds.).
18. Bouma G.D., Ling R. The Research Process 2004, Oxford University Press, Oxford, UK.
19. Bourdieu P. Science of Science and Reflexivity 2004, (R. Nice, Trans), University of Chicago Press, Chicago.
20. Braverman H. Labor and Monopoly Capital: The Degradation of Work in the Twentieth Century 1974, Monthly Review Press, New York.
21. Burrell G., Morgan G. Sociological Paradigms and Organisational Analysis 1979, Heinemann, London.
22. Cameron D. Chefs and occupational culture in a hotel chain: a grid-group analysis. Tour. Hosp. Res. 2001, 3(2):103-114.
23. Casey D. Workforce Development Project - Hospitality and Tourism 2003, Regency Institute of TAFE, Adelaide.
24. Chivers T.S. Chefs and Cooks 1971, (Unpublished Ph.D. thesis), University of London, London.
25. Chuang N.K., Yin D., Dellman-Jenkins M. Intrinsic and extrinsic factors impacting casino hotel chefs' job satisfaction. Int. J. Contemp. Hosp. Manag. 2009, 21(3):323-340.
26. Commercial Cookery Apprenticeships: Statewide Commencements and Completions 2010, Queensland Department of Education and Training, Brisbane.
27. Cooper C., Ruhanen L. The Tourism Labour Market in the Asia-Pacific Region 2009, World Tourism Organization (UNWTO), Madrid, Spain.
28. Creswell J.W. Research Design: Qualitative, Quantitative, and Mixed Methods Approaches 2009, SAGE, Thousand Oaks, CA.
29. Davidson M., Timo N., Wang Y. How much does labour turnover cost? A case study of Australian four- and five-star hotels. Int. J. Contemp. Hosp. Manag. 2010, 22(4):1-31.
30. Deery M. Labour turnover in international hospitality and tourism. Human Resource Management: International Perspectives in Hospitality and Tourism 2002, 51-63. Continuum, London. N. D'Annunzio-Green, G.A. Maxwell, S. Watson (Eds.).
31. Denzin N.K., Lincoln Y.S. Handbook of Qualitative Research 2000, SAGE Publications, Thousand Oaks.
32. Denzin N.K., Lincoln Y.S. Strategies of Qualitative Inquiry 2003, SAGE, Thousand Oaks, CA.
33. Life and Work History Analyses: Qualitative and Quantitative Developments 1991, Routledge, London. S. Dex (Ed.).
34. Fine G. Justifying work: occupational rhetorics as resources in restaurant kitchens. Adm. Sci. Q. 1996, 41(1):90-116.
35. Giorgi A. The phenomenological movement and research in the human sciences. Nurs. Sci. Q. 2005, 18(1):75-82.
36. Gomez-Meijia L.R. Effect of occupation on task related, contextual, and job involvement orientation: a cross-cultural perspective. Acad. Manag. J. 1984, 27(4):706-720.
37. Groce S.B. Occupational rhetoric and ideology: a comparison of copy and original music performers. Qual. Sociol. 1989, 12(4):391-410.
38. Groenewald T. A phenomenological research design illustrated. Int. J. Qual. Meth. 2004, 3(1):1-26.
39. Guba E.G., Lincoln Y.S. Paradigmatic controversies, contradictions and emerging confluences. The SAGE Handbook of Qualitative Research 2005, 191-216. SAGE, Thousand Oaks, CA. N.K. Denzin, Y.S. Lincoln (Eds.).
40. Guerrier Y., Adib A. Work at leisure and leisure at work: a study of the emotional labour of tour reps. Hum. Relat. 2003, 56(1):1399-1417.
41. Hall M. Reflexivity and tourism research: situating myself and/with others. Qualitative Research in Tourism: Ontologies, Epistemologies and Methodologies 2004, 137-155. Routledge, London. J. Phillimore, L. Goodson (Eds.).
42. Heidegger M. Being and Time 1962, SCM Press, London.
43. Henderson K.A. Dimensions of Choice: Qualitative Approaches to Parks, Recreation, Tourism, Sport, and Leisure Research 2006, Venture Pub. Inc., State College, PA.
44. Hertzman J.L., Stefanelli J.M. Developing quality indicators for associate degree culinary arts programs: a survey of educators and industry chefs. J. Qual. Assur. Hosp. Tour. 2008, 9(2):135-158.
45. Hessler H.B. Product versus Process: The Occupational Rhetoric of Academic Work 2001, Texas Christian University, Fort Worth, Texas, USA.
46. Hollinshead K. Ontological craft in tourism studies: the productive mapping of identity and image in tourism settings. Qualitative Research in Tourism: Ontologies, Epistemologies and Methodologies 2004, 83-101. Routledge, London. J. Phillimore, L. Goodson (Eds.).
47. Hollinshead K., Jamal T. Tourism and 'the third ear': further prospects for qualitative inquiry. Tour. Anal. 2007, 12(1/2):85-129.
48. Husserl E.G. The Crisis of European Sciences and Transcendental Phenomenology: An Introduction to Phenomenological Philosophy 1970, Northwestern University Press, Evanston.
49. Janta H., Brown L., Lugosi P., Ladkin A. Migrant relationships and tourism employment. Ann. Tour. Res. 2011, 38(4):1322-1343.
50. Jennings G. Caught in the irons: one of the lived experiences of long-term ocean cruising women. Tour. Rev. Int. 2005, 9:177-193.
51. Johns N., Menzel P.J. 'If you can't stand the heat!'...kitchen violence and culinary art. IJHM 1999, 18:99-109.
52. Johnson P., Duberley J. Reflexivity in management research. J. Manag. Stud. 2003, 40(5):1279-1303.
53. Jones P. Editorial. IJHM 1998, 17:105-110.
54. Kang B., Twigg N., Hertzmann J. An examination of social support and social identity factors and their relationship to certified chefs' burnout. IJHM 2010, 29(1):168-176.
55. Kensbock S., Jennings G., Bailey J., Patiar A. Distinction work and its consequences for women working as room attendants within five star hotels on the Gold Coast, Australia. Hosp. Soc. 2014, 4(1):55-74.
56. Kirk J.J., Miller M. Reliability and Validity in Qualitative Research 1986, SAGE, Beverly Hills, CA.
57. Kirton M. Adaptors and innovators: a description and measure. J. Appl. Psychol. 1976, 61(5):622-629.
58. Kitay J., Wright C. From prophets to profits: the occupational rhetoric of management consultants. Hum. Relat. 2007, 60(11):1613-1640.
59. Kubachi K. Jazz musicians: creating service experience in live performance. Int. J. Contemp. Hosp. Manag. 2008, 20(4):401-411.
60. Kuhn T. The Structure of Scientific Revolutions 1970, Chicago University Press, Chicago.
61. Kuiken D., Miall D.S. Numerically aided phenomenology: procedures for investigating categories of experience. Forum: Qual. Soc. Res. 2001, 2(1):1-28.
62. Ladkin A. Life and work history analysis: the value of this research for hospitality and tourism. Tour. Manag. 1999, 20:37-45.
63. Ladkin A. Exploring tourism labor. Ann. Tour. Res. 2011, 38(3):1135-1155.
64. Lashley C. The right answers to the wrong questions? Observations on skill development and training in the United Kingdom's hospitality sector. Tour. Hosp. Res. 2009, 9:340-352.
65. In Search of Hospitality: Theoretical Perspectives and Debates 2000, Butterworth Heinemann, Oxford. C. Lashley, A. Morrison (Eds.).
66. Hospitality: A Social Lens 2007, Elsevier, Oxford. C. Lashley, P. Lynch, A. Morrison (Eds.).
67. Lee-Ross D. An exploratory study of work motivation among private and public sector hospital chefs in Australia. J. Manag. Dev. 2002, 21(8):576-588.
68. Litteljohn D. Hospitality research: philosophies and progress. Managing Services in the 1990 1990, 209-232. Cassell, London. R. Teare, L. Moutinho, N. Morgan (Eds.).
69. Livesey S.M. Global warming wars: rhetorical and discourse analytic approaches to ExxonMobil's corporate public discourse. J. Bus. Commun. 2002, 39(1).
70. Lugosi P., Lynch P., Morrison A. Critical hospitality management research. Serv. Ind. J. 2009, 29(10):1465-1478.
71. Lynch P. Sociological impressionism in a hospitality context. Ann. Tour. Res. 2005, 32(3):527-548.
72. Lynch P. The positioning of hospitality research. Hosp. Rev. 2008, 10(1):3-4.
73. Lynch P., Molz J.G., McIntosh A., Lugosi P., Lashley C. Theorizing hospitality. Hosp. Soc. 2011, 1(1):3-24.
74. Mason J. Qualitative Researching 2002, SAGE, London.
75. May T. Reflexivity and sociological practice. Sociol. Res. Online 1999, 4(3). http://www.socresonline.org.uk/socresonline/4/3/may.html.
76. McDermott R., Carter R. A Recipe for Change: Managing the Learning of Trainee/Apprentice Chefs at Work 2010, University of Technology, Sydney, NSW.
77. McGuinness S., Wooden M. Overskilling, job insecurity, and career mobility. Ind. Relat. 2009, 48(2):265-286.
78. Mobley W.H. Intermediate linkages in the relationship between job satisfaction and employee turnover. J. Appl. Psychol. 1977, 62:237-240.
79. Morrison A., O'Gorman K. Hospitality studies and hospitality management: a symbiotic relationship. IJHM 2008, 27:214-221.
80. Murray-Gibbons R., Gibbons C. Occupational stress in the chef profession. Int. J. Contemp. Hosp. Manag. 2007, 19(1):32-42.
81. Palmer C., Cooper J., Burns P. Culture, identity, and belonging in the 'culinary underbelly'. Int. J. Cult. Tour. Hosp. Res. 2010, 4(4):311-326.
82. Perakyla A. Reliability and validity in research based on naturally occurring social interaction. Qualitative Research: Theory, Method and Practice 2004, 283-304. SAGE, Thousand Oaks, CA. D. Silverman (Ed.).
83. Pernecky T., Jamal T. (Hermeneutic) Phenomenology in tourism studies. Ann. Tour. Res. 2010, 37(4):1055-1075.
84. Peterson Y., Birg L. Top hat: the chef as creative occupation. Free Inq. Creat. Sociol. 1988, 16(1):67-72.
85. Pidgeon N., Henwood K. Grounded theory. Handbook of Data Analysis 2004, 625-648. SAGE, London. A. Bryman, M. Hardy (Eds.).
86. Pizam A. Tourism manpower: the state of the art. J. Travel Res. 1982, 21(2):5-9.
87. Pratten J.D. The training and retention of chefs. Int. J. Contemp. Hosp. Manag. 2003, 15(4):237-242.
88. Quinn T., Bailey G., Chen G. Tourism Forecasts 2013, Canberra, Tourism Research Australia, Australian Government.
89. Richardson L. Writing: a method of inquiry. The Handbook of Qualitative Research 2000, 923-948. SAGE, Thousand Oaks, CA. N. Denzin, Y. Lincoln (Eds.).
90. Riley M. A critique of hospitality research and its advocacy of multi- and interdisciplinary approaches: an alternative agenda. The SAGE Handbook of Hospitality Management 2008, 129-145. SAGE, London. R.C. Wood, B. Brotherton (Eds.).
91. Rivera M.A., Upchurch R. The role of research in the hospitality industry: a content analysis of the IJHM between 2000 and 2005. IJHM 2008, 27:632-640.
92. Robinson R.N.S., Barron P.E. Developing a framework for understanding the impact of deskilling and standardisation on the turnover and attrition of chefs. IJHM 2007, 26(4):913-926.
93. Robinson R.N.S., Beesley L.G. Linkages between creativity and intention to quit: an occupational study of chefs. Tour. Manag. 2010, 31(6):765-776.
94. Rowley G., Purcell K. As cooks go, she went': is labour churn inevitable?. IJHM 2001, 20(2):163-185.
95. Rugg G., Eva M., Mahood A., Rehman N., Andrews S., Davies S. Eliciting information about organizational culture via laddering. Inform. Syst. J. 2002, 12:215-229.
96. Sandiford P.J., Seymour D. The concept of occupational community revisited: analytical and managerial implications in face-to-face service occupations. Work Employ. Soc. 2007, 21(2):209-226.
97. Sandiford P.J., Seymour D. A discussion of qualitative data analysis in hospitality research with examples from an ethnography of English public houses. IJHM 2007, 26(3):724-742.
98. Sellah H., Riley M. Measuring culinary learning processes: education and experience. Int. J. Contemp. Hosp. Manag. 1994, 6(6):3-7.
99. Sennett R. The Craftsman 2008, Yale University Press, New Haven.
100. Sheehan C. Hard labour at 35,000 feet: a reconsideration of emotional demands in airline service work. Hosp. Soc. 2012, 2(1):99-116.
101. Slattery P. Social scientific methodology and hospitality management. IJHM 1983, 2(1):9-14.
102. Slavnic Z. Working in the 'Bleak House' - an autoethnographic study of ethnic segmentation, precarization and informalization in the London hotel industry. Hosp. Soc. 2013, 3(1):7-24.
103. Sulkunen P. Social research and social practice in post-positivist society. The SAGE Handbook of Social Research Methods 2008, 69-80. SAGE, London. P. Alasuutari, L. Bickman, J. Brannen (Eds.).
104. Szarycz G.S. Some issues in tourism research phenomenology: a commentary. Curr. Issues Tour. 2009, 12(1):47-58.
105. Tan G. Managing creativity in organizations: a total systems approach. Manag. Creat. Org. 1998, 7(1):23-31.
106. Taylor S., Edgar D. Hospitality research: the emperor's new clothes?. IJHM 1996, 15(3):211-227.
107. Teddlie C., Tashakkori A. Foundations of Mixed Methods Research 2009, SAGE, Thousand Oaks, CA.
108. Tierney W.G. Undaunted courage: life history and the postmodern challenge. Handbook of Qualitative Research 2000, SAGE, Thousand Oaks. N.K. Denzin, Y.S. Lincoln (Eds.).
109. Van Maanen J., Barley S. Occupational communities: culture and control in organizations. Res. Org. Behav. 1984, 6:287-365.
110. Walle A.H. Quantitative versus qualitative tourism research. Ann. Tour. Res. 1997, 24(3):524-536.
111. Wasserfall R. Reflexivity, feminism and difference. Reflexivity and Voice 1997, 150-168. SAGE, Thousand Oaks, CA. R. Hertz (Ed.).
112. Wong S., Ladkin A. Exploring the relationship between employee creativity and job-related motivators in the Hong Kong hotel industry. IJHM 2008, 27(3):426-437.
113. Wong S., Pang L. Motivators to creativity in the hotel industry - perspectives of managers and supervisors. Tour. Manag. 2003, 24(5):551-559.
114. Wood R.C. Working in Hotels and Catering 1997, Routledge, London.
115. Yang J.T. Antecedents and consequences of job satisfaction in the hotel industry. IJHM 2010, 29(4):609-619.
116. Young C.A., Corsun D.L. Burned! The impact of work aspects, injury, and job satisfaction on unionized cooks' intentions to leave the cooking occupation. J. Hosp. Tour. Res. 2010, 34(1):78-102.
117. Zetie S., Sparrow J., Woodfield A., Kilmartin T. The tyrannical chef: a barrier to TQM?. Int. J. Contemp. Hosp. Manag. 1994, 6(7):42-45.
118. Zampoukos K., Ioannides D. The tourism labour conundrum: agenda for new research in the geography of hospitality workers. Hosp. Soc. 2011, 1(1):25-45.
119. Zopiatis A. Is it art or science? Chef's competencies for success. Hosp. Manag. 2010, 29(3):459-467.