Applying user centred and participatory design approaches to commercial product development

Design Studies

Volumn 35, Issue 6, 2014, Pages 614-631

  Wilkinson, Christopher R ^a   De Angeli, Antonella ^b  

^a CARDIFF METROPOLITAN UNIVERSITY   (United Kingdom)

^b UNIVERSITY OF TRENTO   (Italy)

Author keywords

HCI; interaction design; product design; user centred design; user participation

Indexed keywords

HUMAN COMPUTER INTERACTION; PRODUCT DESIGN; PRODUCT DEVELOPMENT;

COMMERCIAL POTENTIAL; INTELLIGENT MOBILITY; INTERACTION DESIGN; PARTICIPATORY DESIGN; PRODUCT MANUFACTURERS; PRODUCTS AND SERVICES; USER CENTRED DESIGN; USER PARTICIPATION;

USER INTERFACES;

EID: 84906316993     PISSN: 0142694X     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.destud.2014.06.001     Document Type: Article

References (36)

1. M. Chi Quantifying qualitative analyses of verbal data: a practical guide Journal of the Learning Sciences 6 3 1997 271 315 (Pubitemid 127493191)
2. Design Council Design industry research report [online] Available at https://www.designcouncil.org.uk/knowledge-resources/design-industry-research- 2010 2010
3. L. Etchell, and D. Yelding Inclusive design: products for all consumers Research Institute for Consumer Affairs (RICA): Consumer Policy Review 14 6 2001 193
4. D. Freudenthal Age differences in the performance of information retrieval tasks Behaviour & Information Technology 20 1 2001 9 22 (Pubitemid 34915964)
5. R. Girling Persuasive design http://www.fastcodesign.com/1669055/designs- next-frontier-nudging-consumers-into-making-better-life-choices 2012
6. L. Gitlin Assistive technology in the home and community for older people: psychological and social considerations M.J. Scherer, Assistive technology matching device and consumer for successful rehabilitation 2002 American Psychological Association 109 122
7. J. Grudin Obstacles to user involvement in software development, with implications for CSCW International Journal of Man-Machine Studies 34 1991 435 452
8. D. Hands, S. Avons, and J. Davidoff Recency and duration neglect in television picture quality evaluation Applied Cognitive Psychology 15 2001 639 657 (Pubitemid 33673463)
9. J. Hansen, J. Percival, H. Aldred, S. Brownsell, and M. Hawley Attitudes to telecare among older people, professional care workers and informal carers: a preventative strategy or crisis management? Universal Access in the Information Society 6 2 2007 193 205 (Pubitemid 47307839)
10. T. Hirsch, J. Forlizzi, E. Hyder, J.A. Goetz, C. Kurtz, and J. Stroback The ELDer project: social, emotional, and environmental factors in the design of eldercare technologies Design, 2000 2000 72 79
11. International Standards Organisation (ISO) Ergonomics of human-system interaction - Part 210: Human-centred design for interactive systems: ISO 9241-210 2010 Geneva, Switzerland
12. M. Jarke, X. Bui, and J. Caroll Scenario management: an interdisciplinary approach Requirements Engineering 3 4 1998 155 173
13. S. Keates, and J. Clarkson Countering design exclusion - An introduction to inclusive design 2003 Springer-Verlag London
14. M. Koslowsky, A. Kluger, and M. Reich Commuting stress: Causes, effects, and methods of coping 1995 Plenum Publishing New York
15. P. Langdon, T. Lewis, and J. Clarkson Prior experience in the use of domestic product interfaces Universal Access in the Information Society 9 3 2010 209 225
16. T. Lewis, P. Langdon, and J. Clarkson Investigating the role of experience in the use of consumer products Designing accessible technology 2006 Springer-Verlag London 189 198
17. G. Lindgaard, R. Dillon, P. Trbovich, R. White, G. Fernandes, and S. Lundah User needs analysis and requirements engineering: theory and practice Interacting with Computers 18 1 2006 47 70 (Pubitemid 43207498)
18. D. Madrigal, and B. McClain Users don't always know what they want http://www.uxmatters.com/mt/archives/2011/03/the-dangers-of-design-by-user.php 2011
19. W. Mann, K. Ottenbacher, L. Fraas, M. Tomita, and C. Granger Effectiveness of assistive technology and environmental interventions in maintaining independence and reducing home care costs for the frail elderly Archives of Family Medicine 8 3 1999 210 217
20. D.J. Mayhew The usability engineering lifecycle 1999 Morgan Kaufmann Publishers California
21. M. Muller Participatory design: the third space in HCI J. Jacko, A. Sears, The human computer interaction handbook: Fundamentals, evolving technologies and emerging applications 2002 Lawrence Erlbaum Mahwah, NJ, USA
22. T. Nichols, W. Rogers, and A. Fisk Design for aging G. Salvendy, Handbook of human factors and ergonomics 3rd ed. 2006 John Wiley & Sons Hoboken, NJ 1418 1445
23. J. Nielsen Usability engineering 1993 Academic Press California
24. Z. Osman, M. Maguire, and M. Tarkiainen Older users requirements for location based services and mobile phones Human-computer interaction with mobile devices and services 2003 Springer-Verlag Heidelberg 352 357
25. B. Phillips, and H. Zhao Predictors of assistive technology abandonment Assistive Technology 5 1 1993 36 45
26. Population Trends UK population changes [online] Available at http://www.telegraph.co.uk/news/uknews/8191962/UK-population-ageing-slower-than- most-of-Europe.html 2010
27. G. Pullin Design meets disability 2011 MIT Press Cambridge, Massachusetts
28. W. Rogers, and A. Fisk ATM design and training issues Ergonomics Design 5 1 1997 4 9 (Pubitemid 127656467)
29. E. Sanders From user-centered to participatory design approaches J. Frascara, Design and the social sciences 2002 Taylor & Francis London 1 9
30. W. Schneider, and R. Shiffrin Controlled and automatic human information processing: 1. Detection, search, and attention Psychological Review 84 1977 1 66
31. V. Sharma, R. Simpson, E. LoPresti, C. Mostowy, J. Olson, and J. Puhlman et al. Participatory design in the development of the wheelchair convoy system Journal of NeuroEngineering and Rehabilitation 5 2008 1 10
32. R. Teague, K. de Jesus, and M. Nunes-Ueno Concurrent vs. post-task usability test ratings Proceedings of computer-human interaction (CHI '01) 2001 ACM Press 289 290
33. H. Tinsley, and D. Weiss Interrater reliability and agreement H.E.A. Tinsley, S.D. Brown, Handbook of applied multivariate statistics and mathematical modeling 2000 Academic Press San Diego, CA 95 124
34. E. Von Hippel Lead users: a source of novel product concepts Management Science 32 7 1986 791 805
35. C. Wilkinson Evaluating the role of prior experience in inclusive design (Unpublished PhD thesis) 2011 Engineering Department, University of Cambridge
36. C. Wilkinson, P. Langdon, and J. Clarkson Exploring prior experience and the effects of age on product interaction and learning Proceedings of the 15th international conference on human computer interaction 21-26 July 2013, Las Vegas, USA 2013