메뉴 건너뛰기




Volumn 31, Issue SUPPL.1, 2014, Pages

Developing and validating a citizen-centric typology for smart city services

Author keywords

Citizen centricity; City services; Intelligent city; Service typology; Smart city; Ubiquitous city

Indexed keywords


EID: 84905121654     PISSN: 0740624X     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.giq.2014.01.010     Document Type: Article
Times cited : (247)

References (53)
  • 1
    • 19744362251 scopus 로고    scopus 로고
    • Towards quality e-service in the public sector: The evolution of web sites in the local public service sector
    • Ancarani Alessandro Towards quality e-service in the public sector: The evolution of web sites in the local public service sector. Managing Service Quality 2005, 15(1):6-23.
    • (2005) Managing Service Quality , vol.15 , Issue.1 , pp. 6-23
    • Ancarani, A.1
  • 3
    • 0039772736 scopus 로고
    • A matrix approach to the classification of marketing goods and services
    • American Marketing Association, Chicago, IL, J.H. Donnelly, W.R. Geroge (Eds.)
    • Bell M.L. A matrix approach to the classification of marketing goods and services. Marketing of services 1981, American Marketing Association, Chicago, IL. J.H. Donnelly, W.R. Geroge (Eds.).
    • (1981) Marketing of services
    • Bell, M.L.1
  • 4
    • 51249178826 scopus 로고
    • Development of a taxonomy of services to gain strategic marketing insights
    • Bowen John Development of a taxonomy of services to gain strategic marketing insights. Journal of the Academy of Marketing Science 1990, 18(1):43-49.
    • (1990) Journal of the Academy of Marketing Science , vol.18 , Issue.1 , pp. 43-49
    • Bowen, J.1
  • 6
    • 0018040238 scopus 로고
    • Where does the customer fit in a service organization design
    • Chase Richard B. Where does the customer fit in a service organization design. Harvard Business Review 1978, 56(6):137-142.
    • (1978) Harvard Business Review , vol.56 , Issue.6 , pp. 137-142
    • Chase, R.B.1
  • 8
    • 12844274390 scopus 로고    scopus 로고
    • Customer perceptions of service dimensions: American and Asian perspectives
    • Cunningham Lawrence F., Young Clifford E., Lee Moonkyu Customer perceptions of service dimensions: American and Asian perspectives. The Service Industries Journal 2005, 25(1):43-59.
    • (2005) The Service Industries Journal , vol.25 , Issue.1 , pp. 43-59
    • Cunningham, L.F.1    Young, C.E.2    Lee, M.3
  • 10
    • 84905092683 scopus 로고    scopus 로고
    • ETRI, The Ministry of Public Administration and Security National Information Society Agency
    • ETRI u-Service for the u-Korea 2010, The Ministry of Public Administration and Security National Information Society Agency.
    • (2010) u-Service for the u-Korea
  • 13
    • 79952371003 scopus 로고    scopus 로고
    • A pragmatic service typology: Capturing the distinctive dynamics of services in time and space
    • Glückler Johannes, Hammer Ingmar A pragmatic service typology: Capturing the distinctive dynamics of services in time and space. The Service Industries Journal 2010, 31(6):941-957.
    • (2010) The Service Industries Journal , vol.31 , Issue.6 , pp. 941-957
    • Glückler, J.1    Hammer, I.2
  • 14
    • 84908299511 scopus 로고    scopus 로고
    • Let's Build a Smarter Planet: Smarter Cities
    • Greisinger, Tim (Producer), [Presentation] Retrieved from.
    • Greisinger, Tim (Producer). (2009). Let's Build a Smarter Planet: Smarter Cities. [Presentation] Retrieved from. http://www.itu.int/ITU-D/asp/CMS/Events/2012/RDF/IBM_ppt.pdf.
    • (2009)
  • 16
    • 84983970667 scopus 로고
    • On goods and services
    • Hill T.P. On goods and services. Review of Income and Wealth 1977, 23(4):315-338.
    • (1977) Review of Income and Wealth , vol.23 , Issue.4 , pp. 315-338
    • Hill, T.P.1
  • 17
    • 57149143198 scopus 로고    scopus 로고
    • Will the real smart city please stand up? Intelligent, progressive, or entrepreneurial?
    • Hollands R.G. Will the real smart city please stand up? Intelligent, progressive, or entrepreneurial?. City 2008, 12(3):303-320.
    • (2008) City , vol.12 , Issue.3 , pp. 303-320
    • Hollands, R.G.1
  • 18
    • 21844488313 scopus 로고
    • How consumers consume: A typology of consumption practices
    • Holt Douglas B. How consumers consume: A typology of consumption practices. Journal of Consumer Research 1995, 22(1):1-16.
    • (1995) Journal of Consumer Research , vol.22 , Issue.1 , pp. 1-16
    • Holt, D.B.1
  • 19
    • 85006526254 scopus 로고    scopus 로고
    • A study on u-city service classification and the service framework for the standardization of u-city service. [A study on u-city service classification and the service framework for the standardization of u-city service]
    • Jeong Keong Seok, Moon Tae Heon, Heo Sun Young A study on u-city service classification and the service framework for the standardization of u-city service. [A study on u-city service classification and the service framework for the standardization of u-city service]. Journal of the Korea Planners Association 2009, 44(3):231-246.
    • (2009) Journal of the Korea Planners Association , vol.44 , Issue.3 , pp. 231-246
    • Jeong, K.S.1    Moon, T.H.2    Heo, S.Y.3
  • 20
    • 0002992084 scopus 로고
    • The case for redefining services
    • Judd R.C. The case for redefining services. Journal of Marketing 1964, 28(1):58-59.
    • (1964) Journal of Marketing , vol.28 , Issue.1 , pp. 58-59
    • Judd, R.C.1
  • 22
    • 0000573052 scopus 로고
    • Constructing an empirically derived measure for customer contact
    • Kellogg Deborah L., Chase Richard B. Constructing an empirically derived measure for customer contact. Management Science 1995, 41(11):1734-1749.
    • (1995) Management Science , vol.41 , Issue.11 , pp. 1734-1749
    • Kellogg, D.L.1    Chase, R.B.2
  • 23
    • 0029489733 scopus 로고
    • A framework for strategic service management
    • Kellogg Deborah L., Nie Winter A framework for strategic service management. Journal of Operations Management 1995, 13(4):323-337.
    • (1995) Journal of Operations Management , vol.13 , Issue.4 , pp. 323-337
    • Kellogg, D.L.1    Nie, W.2
  • 26
    • 80051652351 scopus 로고    scopus 로고
    • The business models and information architectures of smart cities
    • Kuk George, Janssen Marijn The business models and information architectures of smart cities. Journal of Urban Technology 2011, 18(2):39-52.
    • (2011) Journal of Urban Technology , vol.18 , Issue.2 , pp. 39-52
    • Kuk, G.1    Janssen, M.2
  • 27
    • 0035373510 scopus 로고    scopus 로고
    • Developing fully functional e-government: A four stage model
    • Layne Karen, Lee Jungwoo Developing fully functional e-government: A four stage model. Government Information Quarterly 2001, 18(2):122-136.
    • (2001) Government Information Quarterly , vol.18 , Issue.2 , pp. 122-136
    • Layne, K.1    Lee, J.2
  • 28
    • 77953618081 scopus 로고    scopus 로고
    • 10year retrospect on stage models of e-government: A qualitative meta-synthesis
    • Lee Jungwoo 10year retrospect on stage models of e-government: A qualitative meta-synthesis. Government Information Quarterly 2010, 27(3):220-230.
    • (2010) Government Information Quarterly , vol.27 , Issue.3 , pp. 220-230
    • Lee, J.1
  • 29
    • 79959337251 scopus 로고    scopus 로고
    • Building an integrated service management platform for ubiquitous cities
    • Lee Jungwoo, Baik Songhoon, Lee Choonhwa Building an integrated service management platform for ubiquitous cities. Computer 2011, 44(6):56-63.
    • (2011) Computer , vol.44 , Issue.6 , pp. 56-63
    • Lee, J.1    Baik, S.2    Lee, C.3
  • 30
    • 85006531335 scopus 로고    scopus 로고
    • Qualitative validation of a u-city services typology using expert heuristic
    • Lee Jungwoo, Kim Hahyun, Lee Minjung Qualitative validation of a u-city services typology using expert heuristic. Journal of the Korea Society of IT Services 2012, 12(3):325-340.
    • (2012) Journal of the Korea Society of IT Services , vol.12 , Issue.3 , pp. 325-340
    • Lee, J.1    Kim, H.2    Lee, M.3
  • 31
    • 12844254479 scopus 로고    scopus 로고
    • A qualitative and quantitative analysis of consumer categorization of services
    • Licata J.W., Mowen J.C. A qualitative and quantitative analysis of consumer categorization of services. Research in Consumer Behavior 1997, 8:247-269.
    • (1997) Research in Consumer Behavior , vol.8 , pp. 247-269
    • Licata, J.W.1    Mowen, J.C.2
  • 32
    • 12844254479 scopus 로고    scopus 로고
    • A qualitative and quantitative analysis of consumer categorization of services
    • Licata Jane W., Mowen John C. A qualitative and quantitative analysis of consumer categorization of services. Research in Consumer Behavior 1997, 8:247-270.
    • (1997) Research in Consumer Behavior , vol.8 , pp. 247-270
    • Licata, J.W.1    Mowen, J.C.2
  • 33
    • 84866279731 scopus 로고    scopus 로고
    • From e-government to we-government: Defining a typology for citizen coproduction in the age of social media
    • Linders Dennis From e-government to we-government: Defining a typology for citizen coproduction in the age of social media. Government Information Quarterly 2012, 29(4):446-454.
    • (2012) Government Information Quarterly , vol.29 , Issue.4 , pp. 446-454
    • Linders, D.1
  • 34
    • 0030538236 scopus 로고    scopus 로고
    • Developing global strategies for service businesses
    • Lovelock Christopher H., Yip Geroge S. Developing global strategies for service businesses. California Management Review 1996, 38(2):64-86.
    • (1996) California Management Review , vol.38 , Issue.2 , pp. 64-86
    • Lovelock, C.H.1    Yip, G.S.2
  • 35
    • 59249109134 scopus 로고    scopus 로고
    • E-Administration, e-government, e-governance and the learning city: A typology of citizenship management using ICTs
    • Michel Hélène e-Administration, e-government, e-governance and the learning city: A typology of citizenship management using ICTs. The Electronic Journal of e-Government 2005, 3(4):213-218.
    • (2005) The Electronic Journal of e-Government , vol.3 , Issue.4 , pp. 213-218
    • Michel, H.1
  • 36
    • 0001588450 scopus 로고
    • Toward a core typology of service organizations
    • Mills Peter K., Margulies Newton Toward a core typology of service organizations. Academy of Management Review 1980, 5(2):255-266.
    • (1980) Academy of Management Review , vol.5 , Issue.2 , pp. 255-266
    • Mills, P.K.1    Margulies, N.2
  • 37
    • 35648974744 scopus 로고    scopus 로고
    • A typology of mass services: The role of service delivery and consumption purpose in classifying service experiences
    • Ng Sandy, Russell-Bennett Rebekah, Dagger Tracey A typology of mass services: The role of service delivery and consumption purpose in classifying service experiences. Journal of Services Marketing 2007, 21(7):471-480.
    • (2007) Journal of Services Marketing , vol.21 , Issue.7 , pp. 471-480
    • Ng, S.1    Russell-Bennett, R.2    Dagger, T.3
  • 38
    • 33745806216 scopus 로고    scopus 로고
    • A typology analysis of service quality, customer satisfaction and behavioral intentions in mass services
    • Olorunniwo F., Hsu K. A typology analysis of service quality, customer satisfaction and behavioral intentions in mass services. Managing Service Quality 2006, 16(2):106-123.
    • (2006) Managing Service Quality , vol.16 , Issue.2 , pp. 106-123
    • Olorunniwo, F.1    Hsu, K.2
  • 39
    • 70450057670 scopus 로고    scopus 로고
    • Toward a contextually anchored service innovation typology
    • Paswan Audhesh, D'Souza Derrick, Zolfagharian Mohammad Ali Toward a contextually anchored service innovation typology. Decision Sciences 2009, 40(3):513-540.
    • (2009) Decision Sciences , vol.40 , Issue.3 , pp. 513-540
    • Paswan, A.1    D'Souza, D.2    Zolfagharian, M.A.3
  • 40
    • 84905119832 scopus 로고    scopus 로고
    • IBM's vision & Strategy for a Smarter Planet
    • [Presentations] Retrieved from.
    • Quitzau, Anders (Producer). (2010). IBM's vision & Strategy for a Smarter Planet. [Presentations] Retrieved from. https://blog.itu.dk/MEGV-E2011/files/2011/12/smarter-planet-duusaq.pdf.
    • (2010)
    • Quitzau1    Anders2
  • 42
    • 0005815578 scopus 로고
    • The role of the CEO in the management of change: The case of information technology
    • Oxford University Press, Oxford, T.A. Kochan, M. Useem (Eds.)
    • Schein E.H. The role of the CEO in the management of change: The case of information technology. Transforming organizations 1992, 325-345. Oxford University Press, Oxford. T.A. Kochan, M. Useem (Eds.).
    • (1992) Transforming organizations , pp. 325-345
    • Schein, E.H.1
  • 43
    • 20444499418 scopus 로고    scopus 로고
    • Service businesses and productivity
    • Schmenner R.W. Service businesses and productivity. Decision Sciences 2004, 35(3):333-347.
    • (2004) Decision Sciences , vol.35 , Issue.3 , pp. 333-347
    • Schmenner, R.W.1
  • 45
    • 0002705824 scopus 로고
    • Breaking free from product marketing
    • Shostack G.Lynn Breaking free from product marketing. Journal of Marketing 1977, 41(2):73-80.
    • (1977) Journal of Marketing , vol.41 , Issue.2 , pp. 73-80
    • Shostack, G.L.1
  • 46
    • 0003068216 scopus 로고
    • Service positioning through structural change
    • Shostack G.Lynn Service positioning through structural change. Journal of Marketing 1987, 51(1):34-43.
    • (1987) Journal of Marketing , vol.51 , Issue.1 , pp. 34-43
    • Shostack, G.L.1
  • 47
    • 0001768797 scopus 로고
    • Participatizing the service encounter: A theoretical framework
    • American Marketing Association, Chicago, IL, B.T.M. (Ed.)
    • Silpakit P., Fisk R.P. Participatizing the service encounter: A theoretical framework. Services marketing in a changing environment 1985, American Marketing Association, Chicago, IL. B.T.M. (Ed.).
    • (1985) Services marketing in a changing environment
    • Silpakit, P.1    Fisk, R.P.2
  • 49
    • 0000655746 scopus 로고
    • Strategy is different in service business
    • Thomas D.R.E. Strategy is different in service business. Harvard Business Review 1978, 56(4):158-165.
    • (1978) Harvard Business Review , vol.56 , Issue.4 , pp. 158-165
    • Thomas, D.R.E.1
  • 52
    • 3543088701 scopus 로고
    • A taxonomy for service processes and its implications for system design
    • Wemmerlöv Urban A taxonomy for service processes and its implications for system design. International Journal of Service Industry Management 1990, 1(3):21.
    • (1990) International Journal of Service Industry Management , vol.1 , Issue.3 , pp. 21
    • Wemmerlöv, U.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.