Make-or-buy service capacity decision in a supply chain providing after-sales service

European Journal of Operational Research

Volumn 239, Issue 2, 2014, Pages 377-388

  Li, Gang ^a   Huang, Feng Feng ^a   Cheng, T C E ^b   Zheng, Quan ^a   Ji, Ping ^b  

^a XI'AN JIAOTONG UNIVERSITY   (China)

^b HONG KONG POLYTECHNIC UNIVERSITY   (Hong Kong)

Author keywords

Capacity; Outsourcing; Service; Supply chain management

Indexed keywords

COMMERCE; COSTS; MANUFACTURE; OUTSOURCING; SUPPLY CHAIN MANAGEMENT; SUPPLY CHAINS;

AFTER-SALES SERVICES; CAPACITY; COMPETITIVE MARKETS; LEVEL OF SERVICE; SERVICE; SERVICE CAPACITY; SERVICE LEVELS; WHOLE SALE PRICES;

SALES;

EID: 84904691297     PISSN: 03772217     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ejor.2014.05.035     Document Type: Article

References (32)

1. G. Allon, and A. Federgruen Competition in service industries with segmented markets Management Science 55 4 2009 619 634
2. T.S. Baines, H.W. Lightfoot, S. Evans, A. Neely, R. Greenough, and J. Peppard et al. State-of-the-art in product-service systems Proceedings of the Institution of Mechanical Engineers, Part B: Journal of Engineering Manufacture 221 10 2007 1543 1552
3. R.E. Barlow, and F. Proschan Mathematical theory of reliability 1965 John Wiley & Sons New York, NY
4. R.E. Barlow, and F. Proschan Mathematical theory of reliability SIAM's classics in applied mathematics 1996 SIAM New York, NY
5. A. Bassamboo, R.S. Randhawa, and A. Zeevi Capacity sizing under parameter uncertainty: Safety staffing principles revisited Management Science 56 10 2010 1668 1686
6. F. Bernstein, and A. Federgruen A general equilibrium model for industries with price and service competition Operations Research 52 6 2004 868 886
7. M. Bijvank, G. Koole, and I.F.A. Vis Optimising a general repair kit problem with a service constraint European Journal of Operational Research 204 1 2010 76 85
8. G. Cachon Supply chain coordination with contracts S. Graves, T. de Kok, Handbooks in operations research and management science: Supply chain management Vol. 11 2003 North-Holland 227 339
9. G.P. Cachon, and P.T. Harker Competition and outsourcing with scale economies Management Science 48 10 2002 1314 1333
10. S.C. Choi Price competition in a channel structure with a common retailer Marketing Science 10 4 1991 271 296
11. A. Davies Moving base into high-value integrated solutions: A value stream approach Industrial and Corporate Change 13 5 2004 727 756
12. A. Davies, T. Brady, and M. Hobday Charting a path towards integrated solutions MIT Sloan Management Review 47 3 2006 39 48
13. N.C.P. Edirisinghe, B. Bichescu, and X. Shi Equilibrium analysis of supply chain structures under power imbalance European Journal of Operational Research 214 3 2011 568 578
14. M. Fan, S. Kumar, and A.B. Whinston Short-term and long-term competition between providers of shrink-wrap software and software as a service European Journal of Operational Research 196 2 2009 661 671
15. X. Guo, P. Kaminsky, P. Tomecek, and M. Yuen Optimal spot market inventory strategies in the presence of cost and price risk Mathematical Methods of Operations Research 73 1 2011 109 137
16. C. Haksöz, and S. Seshadri Supply chain operations in the presence of a spot market: A review with discussion Journal of the Operational Research Society 58 2007 1412 1429
17. M. Johnson, and C. Mena Supply chain management for servitised products: A multi-industry case study International Journal of Production Economics 114 1 2008 27 39
18. T. Kosnik, M. Wong, D.J. Ji, and K. Hoover Outsourcing vs insourcing in the human resource supply chain: A comparison of five generic models Personnel Review 35 6 2006 671 684
19. A.A. Kranenburg, and G.J. van Houtum Service differentiation in spare parts inventory management Journal of the Operational Research Society 59 2008 946 955
20. H. Kurata, and S.H. Nam After-sales service competition in a supply chain: Optimization of customer satisfaction level or profit or both? International Journal of Production Economics 127 1 2010 136 146
21. J.C. Lu, Y.C. Tsao, and C. Charoensiriwath Competition under manufacturer service and retail price Economic Modelling 28 2011 1256 1264
22. K. Pan, K.K. Lai, S.C. Leung, and D. Xiao Revenue-sharing versus wholesale price mechanisms under different channel power structures European Journal of Operational Research 203 2 2010 532 538
23. E. Penttinen, and J. Palmer Improving firm positioning through enhanced offerings and buyer-seller relationships Industrial Marketing Management 36 5 2007 552 564
24. R.W. Seifert, U.W. Thonemann, and W.H. Hausman Optimal procurement strategies for online spot market European Journal of Operational Research 152 3 2004 781 799
25. W. Shang, and L. Liu Promised delivery time and capacity games in time-based competition Management Science 57 3 2011 599 610
26. D. Simchi-Levi, P. Kaminsky, and E. Simchi-Levi Designing and managing the supply chain 2008 McGraw-Hill Boston
27. Y. Tan, and V.S. Mookerjee Allocating spending between advertising and information technology in electronic retailing Management Science 51 8 2005 1236 1249
28. A.A. Tsay, and N. Agrawal Channel dynamics under price and service competition Manufacturing & Service Operations Management 2 4 2000 372 391
29. S. Vandermerwe, and J. Rada Servitization of business: Adding value by adding services European Management Journal 6 4 1988 314 324
30. D.D. Wu Bargaining in supply chain with price and promotional effort dependent demand Mathematical and Computer Modelling 58 2013 1659 1669
31. D. Wu, and P.R. Kleindorfer Competitive options, supply contracting, and electronic markets Management Science 51 3 2005 452 466
32. T. Xiao, and D. Yang Price and service competition of supply chains with risk-averse retailers under demand uncertainty International Journal of Production Economics 114 1 2008 187 200