메뉴 건너뛰기




Volumn 57, Issue 3, 2011, Pages 599-610

Promised delivery time and capacity games in time-based competition

Author keywords

Capacity competition; Consumer choice model; Marketing operations interface; Nash equilibrium; Quality differentiation; Switching surface; Time based competition

Indexed keywords

CAPACITY COMPETITION; CONSUMER CHOICE; NASH EQUILIBRIUM; QUALITY DIFFERENTIATION; SWITCHING SURFACE; TIME-BASED COMPETITION;

EID: 79952929863     PISSN: 00251909     EISSN: 15265501     Source Type: Journal    
DOI: 10.1287/mnsc.1100.1292     Document Type: Article
Times cited : (88)

References (43)
  • 1
    • 34247548009 scopus 로고    scopus 로고
    • Competition in service industries
    • DOI 10.1287/opre.1060.0337
    • Allon, G., A. Federgruen. 2007. Competition in service industries. Oper. Res. 55(1) 37-55. (Pubitemid 46663473)
    • (2007) Operations Research , vol.55 , Issue.1 , pp. 37-55
    • Allon, G.1    Federgruen, A.2
  • 2
    • 54049152826 scopus 로고    scopus 로고
    • Domestic airline alliances and consumer welfare
    • Armantier, O., O. Richard. 2008. Domestic airline alliances and consumer welfare. RAND J. Econom. 39(3) 875-904.
    • (2008) RAND J. Econom , vol.39 , Issue.3 , pp. 875-904
    • Armantier, O.1    Richard, O.2
  • 3
    • 0032178943 scopus 로고    scopus 로고
    • Multinomial logit market share models: Equilibrium characteristics and strategic implications
    • Basuroy, S., D. Nguyen. 1998. Multinomial logit market share models: Equilibrium characteristics and strategic implications. Management Sci. 44(10) 1396-1408. (Pubitemid 128591668)
    • (1998) Management Science , vol.44 , Issue.10 , pp. 1396-1408
    • Basuroy, S.1    Nguyen, D.2
  • 4
    • 0000944484 scopus 로고
    • Estimation of a model of entry in the airline industry
    • Berry, S. T. 1992. Estimation of a model of entry in the airline industry. Econometrica 60(4)(2) 889-917.
    • (1992) Econometrica , vol.60 , Issue.2-4 , pp. 889-917
    • Berry, S.T.1
  • 5
    • 85077390164 scopus 로고
    • Estimating discrete-choice models of product differentiation
    • Berry, S. T. 1994. Estimating discrete-choice models of product differentiation. RAND J. Econom. 25(2) 242-262.
    • (1994) RAND J. Econom , vol.25 , Issue.2 , pp. 242-262
    • Berry, S.T.1
  • 6
    • 0345549463 scopus 로고    scopus 로고
    • Product differentiation and capacity cost interaction in time and price sensitive market
    • Boyaci, T., S. Ray. 2003. Product differentiation and capacity cost interaction in time and price sensitive market. Manufacturing Service Oper. Management 5(1) 18-36.
    • (2003) Manufacturing Service Oper. Management , vol.5 , Issue.1 , pp. 18-36
    • Boyaci, T.1    Ray, S.2
  • 7
    • 33746108622 scopus 로고    scopus 로고
    • The impact of capacity costs on product differentiation in delivery time, delivery reliability, and price
    • Boyaci, T., S. Ray. 2006. The impact of capacity costs on product differentiation in delivery time, delivery reliability, and price. Production Oper. Management 15(2) 179-197. (Pubitemid 44085711)
    • (2006) Production and Operations Management , vol.15 , Issue.2 , pp. 179-197
    • Boyaci, T.1    Ray, S.2
  • 8
    • 34247524584 scopus 로고    scopus 로고
    • Obtaining fast service in a queueing system via performance-based allocation of demand
    • DOI 10.1287/mnsc.1060.0636
    • Cachon, G. P., F. Zhang. 2007. Obtaining fast service in a queueing system via performance-based allocation of demand. Management Sci. 53(3) 408-420. (Pubitemid 46652841)
    • (2007) Management Science , vol.53 , Issue.3 , pp. 408-420
    • Cachon, G.P.1    Zhang, F.2
  • 9
    • 10444247618 scopus 로고    scopus 로고
    • Delivery guarantees and the interdependence of marketing and operations
    • Chatterjee, S., S. A. Slotnick, M. J. Sobel. 2002. Delivery guarantees and the interdependence of marketing and operations. Production Oper. Management 11(3) 393-410.
    • (2002) Production Oper. Management , vol.11 , Issue.3 , pp. 393-410
    • Chatterjee, S.1    Slotnick, S.A.2    Sobel, M.J.3
  • 10
    • 4043058799 scopus 로고
    • Toward understanding and controlling customer dissatisfaction with waiting
    • Marketing Science Institute, Cambridge, MA
    • Clemmer, E. C., B. Schneider. 1989. Toward understanding and controlling customer dissatisfaction with waiting. Working Paper 89-115, Marketing Science Institute, Cambridge, MA.
    • (1989) Working Paper 89-115
    • Clemmer, E.C.1    Schneider, B.2
  • 11
    • 79952921741 scopus 로고    scopus 로고
    • The impact of airline flight schedules on flight delays: An emperical study
    • Purdue University, West Lafayette, IN
    • Deshpande, V., M. Arikan. 2010. The impact of airline flight schedules on flight delays: An emperical study. Working paper, Purdue University, West Lafayette, IN.
    • (2010) Working Paper
    • Deshpande, V.1    Arikan, M.2
  • 12
    • 0001197735 scopus 로고
    • User delay costs and internal pricing for a service facility
    • Dewan, S., H. Mendelson. 1990. User delay costs and internal pricing for a service facility. Management Sci. 36(12) 1502-1517.
    • (1990) Management Sci. , vol.36 , Issue.12 , pp. 1502-1517
    • Dewan, S.1    Mendelson, H.2
  • 13
    • 0002987480 scopus 로고
    • Quoting customer lead times
    • Duenyas, I., W. J. Hopp. 1995. Quoting customer lead times. Management Sci. 41(1) 43-57.
    • (1995) Management Sci. , vol.41 , Issue.1 , pp. 43-57
    • Duenyas, I.1    Hopp, W.J.2
  • 15
    • 33646090319 scopus 로고    scopus 로고
    • LeatherTECH's new ideas win in old-line business
    • December 27
    • Hensell, L. 1996. LeatherTECH's new ideas win in old-line business. Dallas Bus. J. (December 27) 1-1.
    • (1996) Dallas Bus. J. , pp. 1-1
    • Hensell, L.1
  • 16
    • 2342622694 scopus 로고    scopus 로고
    • Setting customer expectation in service delivery: An integrated marketing-operations perspective
    • Ho, T., Y. Zheng. 2004. Setting customer expectation in service delivery: An integrated marketing-operations perspective. Management Sci. 50(4) 479-488.
    • (2004) Management Sci , vol.50 , Issue.4 , pp. 479-488
    • Ho, T.1    Zheng, Y.2
  • 17
    • 0027562596 scopus 로고
    • Setting safety lead times for purchased components in assembly systems
    • Hopp, W. J., M. L. Spearman. 1993. Setting safety lead times for purchased components in assembly systems. IIE Trans. 25(2) 2-11.
    • (1993) IIE Trans , vol.25 , Issue.2 , pp. 2-11
    • Hopp, W.J.1    Spearman, M.L.2
  • 18
    • 0001759328 scopus 로고
    • Optimal service speeds in a competitive environment
    • Kalai, E., M. I. Kamien, M. Rubinovitch. 1992. Optimal service speeds in a competitive environment. Management Sci. 38(8) 1154-1163.
    • (1992) Management Sci , vol.38 , Issue.8 , pp. 1154-1163
    • Kalai, E.1    Kamien, M.I.2    Rubinovitch, M.3
  • 19
    • 0003087091 scopus 로고
    • Prescription for the waiting in line blues: Entertain, enlighten and engage
    • Winter
    • Katz, K., B. Larson, R. Larson. 1991. Prescription for the waiting in line blues: Entertain, enlighten and engage. Sloan Management Rev. 32(Winter) 44-53.
    • (1991) Sloan Management Rev , vol.32 , pp. 44-53
    • Katz, K.1    Larson, B.2    Larson, R.3
  • 20
    • 0031283670 scopus 로고    scopus 로고
    • The impact of waiting time guarantees on customers' waiting experiences
    • Kumar, P., M. U. Kalwani, M. Dada. 1997. The impact of waiting time guarantees on customers' waiting experiences. Marketing Sci. 16(4) 295-314.
    • (1997) Marketing Sci. , vol.16 , Issue.4 , pp. 295-314
    • Kumar, P.1    Kalwani, M.U.2    Dada, M.3
  • 22
    • 0031147138 scopus 로고    scopus 로고
    • Pricing, production, scheduling, and delivery-time competition
    • Lederer, P. J., L. Li. 1997. Pricing, production, scheduling, and delivery-time competition. Oper. Res. 45(3) 407-420. (Pubitemid 127684718)
    • (1997) Operations Research , vol.45 , Issue.3 , pp. 407-420
    • Lederer, P.J.1    Li, L.2
  • 24
    • 0026814867 scopus 로고
    • The role of inventory in delivery-time competition
    • Li, L. 1992. The role of inventory in delivery-time competition. Management Sci. 38(2) 182-197.
    • (1992) Management Sci. , vol.38 , Issue.2 , pp. 182-197
    • Li, L.1
  • 25
    • 0028424447 scopus 로고
    • Pricing and delivery-time performance in a competitive environment
    • Li, L., Y. S. Lee. 1994. Pricing and delivery-time performance in a competitive environment. Management Sci. 40(5) 633-646.
    • (1994) Management Sci. , vol.40 , Issue.5 , pp. 633-646
    • Li, L.1    Lee, S.Y.2
  • 26
    • 38549106587 scopus 로고    scopus 로고
    • Pricing and lead time decisions in decentralized supply chains
    • DOI 10.1287/mnsc.1060.0653
    • Liu, L., M. Parlar, S. X. Zhu. 2007. Pricing and lead time decisions in decentralized supply chains. Management Sci. 53(5) 713-725. (Pubitemid 351159634)
    • (2007) Management Science , vol.53 , Issue.5 , pp. 713-725
    • Liu, L.1    Parlar, M.2    Zhu, S.X.3
  • 27
    • 0002570166 scopus 로고
    • The regulation of queue size by levying tolls
    • Naor, P. 1969. The regulation of queue size by levying tolls. Econometrica 37(1) 15-24.
    • (1969) Econometrica , vol.37 , Issue.1 , pp. 15-24
    • Naor, P.1
  • 29
    • 10844281999 scopus 로고    scopus 로고
    • Optimal leadtime differentiation via diffusion approximations
    • DOI 10.1287/opre.1030.0089
    • Plambeck, E. L. 2004. Optimal leadtime differentiation via diffusion approximations. Oper. Res. 52(2) 213-228. (Pubitemid 40000801)
    • (2004) Operations Research , vol.52 , Issue.2 , pp. 213-228
    • Plambeck, E.L.1
  • 30
    • 0003189799 scopus 로고    scopus 로고
    • What is strategy?
    • Porter, M. E. 1996. What is strategy? Harvard Bus. Rev. 74(6) 61-78.
    • (1996) Harvard Bus. Rev. , vol.74 , Issue.6 , pp. 61-78
    • Porter, M.E.1
  • 31
    • 33646086001 scopus 로고    scopus 로고
    • Demand and production management with uniform guaranteed lead time
    • Rao, U. S., J. M. Swaminathan, J. Zhang. 2005. Demand and production management with uniform guaranteed lead time. Production Oper. Management 14(4) 400-412. (Pubitemid 43625021)
    • (2005) Production and Operations Management , vol.14 , Issue.4 , pp. 400-412
    • Rao, U.S.1    Swaminathan, J.M.2    Zhang, J.3
  • 32
    • 79952940315 scopus 로고    scopus 로고
    • Ph.D. thesis, Hong Kong University of Science and Technology, Clear Water Bay, Hong Kong
    • Shang, W. 2006. Fulfillment competition in availability and lead time. Ph.D. thesis, Hong Kong University of Science and Technology, Clear Water Bay, Hong Kong.
    • (2006) Fulfillment Competition in Availability and Lead Time
    • Shang, W.1
  • 33
    • 79952902961 scopus 로고
    • Response of U.S. air carriers to on-time disclosure rule
    • Shumsky, R. 1993. Response of U.S. air carriers to on-time disclosure rule. Transportation Res. Record 1379 9-16.
    • (1993) Transportation Res. Record , vol.1379 , pp. 9-16
    • Shumsky, R.1
  • 34
    • 10444270224 scopus 로고    scopus 로고
    • Manufacturing lead-time rules: Customer retention versus tardiness costs
    • Slotnick, S. A., M. J. Sobel. 2005. Manufacturing lead-time rules: Customer retention versus tardiness costs. Eur. J. Oper. Res. 163(3) 825-856.
    • (2005) Eur. J. Oper. Res , vol.163 , Issue.3 , pp. 825-856
    • Slotnick, S.A.1    Sobel, J.M.2
  • 35
    • 0042072128 scopus 로고    scopus 로고
    • Price and time competition for service delivery
    • So, K. C. 2000. Price and time competition for service delivery. Manufacturing Service Oper. Management 2(4) 392-409.
    • (2000) Manufacturing Service Oper. Management , vol.2 , Issue.4 , pp. 392-409
    • So, K.C.1
  • 36
    • 0032210055 scopus 로고    scopus 로고
    • Price, delivery time guarantees and capacity selection
    • PII S0377221797003147
    • So, K. C., J. S. Song. 1998. Price, delivery time guarantees and capacity selection. Eur. J. Oper. Res. 111(1) 28-49. (Pubitemid 128401639)
    • (1998) European Journal of Operational Research , vol.111 , Issue.1 , pp. 28-49
    • So, K.C.1    Song, J.-S.2
  • 37
    • 0348154255 scopus 로고    scopus 로고
    • Contract assembly: Dealing with combined supply lead time and demand quantity uncertainty
    • Song, J.-S., C. A. Yano, P. Lerssrisuriya. 2000. Contract assembly: Dealing with combined supply lead time and demand quantity uncertainty. Manufacturing Service Oper. Management 2(3) 287-296.
    • (2000) Manufacturing Service Oper. Management , vol.2 , Issue.3 , pp. 287-296
    • Song, J.-S.1    Yano, C.A.2    Lerssrisuriya, P.3
  • 38
    • 0003053541 scopus 로고
    • Japan's dark side of time
    • July-August
    • Stalk, G., A. M. Webber. 1993. Japan's dark side of time. Harvard Bus. Rev. (July-August) 93-102.
    • (1993) Harvard Bus. Rev. , pp. 93-102
    • Stalk, G.1    Webber, M.A.2
  • 39
    • 0034032293 scopus 로고    scopus 로고
    • The relationship between on-time performance and airline market share: A new approach
    • DOI 10.1016/S1366-5545(99)00026-5, PII S1366554599000265
    • Suzuki, Y. 2000. The relationship between on-time performance and airline market share: A new approach. Transportation Res. Part E: Logistics and Transportation Rev. 36(2) 139-154. (Pubitemid 30195158)
    • (2000) Transportation Research Part E: Logistics and Transportation Review , vol.36 , Issue.2 , pp. 139-154
    • Suzuki, Y.1
  • 41
    • 0033680606 scopus 로고    scopus 로고
    • Price and service discrimination in queuing systems: Incentive compatibility of Gcμ scheduling
    • Van Mieghem, J. A. 2000. Price and service discrimination in queuing systems: Incentive compatibility of Gcμ scheduling. Management Sci. 46(9) 1249-1267.
    • (2000) Management Sci. , vol.46 , Issue.9 , pp. 1249-1267
    • Van Mieghem, J.A.1
  • 42
    • 0001200692 scopus 로고
    • Due-date setting and priority sequencing in a multiclass M/G/1 queue
    • Wein, L. M. 1991. Due-date setting and priority sequencing in a multiclass M/G/1 queue. Management Sci. 37(7) 834-850.
    • (1991) Management Sci. , vol.37 , Issue.7 , pp. 834-850
    • Wein, L.M.1
  • 43
    • 0023207074 scopus 로고
    • Setting planned leadtimes in serial production systems with tardiness costs
    • Yano, C. A. 1987. Setting planned leadtimes in serial production systems with tardiness costs. Management Sci. 33(1) 95-106
    • (1987) Management Sci. , vol.33 , Issue.1 , pp. 95-106
    • Yano, C.A.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.