-
1
-
-
34247548009
-
Competition in service industries
-
DOI 10.1287/opre.1060.0337
-
Allon, G., A. Federgruen. 2007. Competition in service industries. Oper. Res. 55(1) 37-55. (Pubitemid 46663473)
-
(2007)
Operations Research
, vol.55
, Issue.1
, pp. 37-55
-
-
Allon, G.1
Federgruen, A.2
-
2
-
-
54049152826
-
Domestic airline alliances and consumer welfare
-
Armantier, O., O. Richard. 2008. Domestic airline alliances and consumer welfare. RAND J. Econom. 39(3) 875-904.
-
(2008)
RAND J. Econom
, vol.39
, Issue.3
, pp. 875-904
-
-
Armantier, O.1
Richard, O.2
-
3
-
-
0032178943
-
Multinomial logit market share models: Equilibrium characteristics and strategic implications
-
Basuroy, S., D. Nguyen. 1998. Multinomial logit market share models: Equilibrium characteristics and strategic implications. Management Sci. 44(10) 1396-1408. (Pubitemid 128591668)
-
(1998)
Management Science
, vol.44
, Issue.10
, pp. 1396-1408
-
-
Basuroy, S.1
Nguyen, D.2
-
4
-
-
0000944484
-
Estimation of a model of entry in the airline industry
-
Berry, S. T. 1992. Estimation of a model of entry in the airline industry. Econometrica 60(4)(2) 889-917.
-
(1992)
Econometrica
, vol.60
, Issue.2-4
, pp. 889-917
-
-
Berry, S.T.1
-
5
-
-
85077390164
-
Estimating discrete-choice models of product differentiation
-
Berry, S. T. 1994. Estimating discrete-choice models of product differentiation. RAND J. Econom. 25(2) 242-262.
-
(1994)
RAND J. Econom
, vol.25
, Issue.2
, pp. 242-262
-
-
Berry, S.T.1
-
6
-
-
0345549463
-
Product differentiation and capacity cost interaction in time and price sensitive market
-
Boyaci, T., S. Ray. 2003. Product differentiation and capacity cost interaction in time and price sensitive market. Manufacturing Service Oper. Management 5(1) 18-36.
-
(2003)
Manufacturing Service Oper. Management
, vol.5
, Issue.1
, pp. 18-36
-
-
Boyaci, T.1
Ray, S.2
-
7
-
-
33746108622
-
The impact of capacity costs on product differentiation in delivery time, delivery reliability, and price
-
Boyaci, T., S. Ray. 2006. The impact of capacity costs on product differentiation in delivery time, delivery reliability, and price. Production Oper. Management 15(2) 179-197. (Pubitemid 44085711)
-
(2006)
Production and Operations Management
, vol.15
, Issue.2
, pp. 179-197
-
-
Boyaci, T.1
Ray, S.2
-
8
-
-
34247524584
-
Obtaining fast service in a queueing system via performance-based allocation of demand
-
DOI 10.1287/mnsc.1060.0636
-
Cachon, G. P., F. Zhang. 2007. Obtaining fast service in a queueing system via performance-based allocation of demand. Management Sci. 53(3) 408-420. (Pubitemid 46652841)
-
(2007)
Management Science
, vol.53
, Issue.3
, pp. 408-420
-
-
Cachon, G.P.1
Zhang, F.2
-
9
-
-
10444247618
-
Delivery guarantees and the interdependence of marketing and operations
-
Chatterjee, S., S. A. Slotnick, M. J. Sobel. 2002. Delivery guarantees and the interdependence of marketing and operations. Production Oper. Management 11(3) 393-410.
-
(2002)
Production Oper. Management
, vol.11
, Issue.3
, pp. 393-410
-
-
Chatterjee, S.1
Slotnick, S.A.2
Sobel, M.J.3
-
10
-
-
4043058799
-
Toward understanding and controlling customer dissatisfaction with waiting
-
Marketing Science Institute, Cambridge, MA
-
Clemmer, E. C., B. Schneider. 1989. Toward understanding and controlling customer dissatisfaction with waiting. Working Paper 89-115, Marketing Science Institute, Cambridge, MA.
-
(1989)
Working Paper 89-115
-
-
Clemmer, E.C.1
Schneider, B.2
-
11
-
-
79952921741
-
The impact of airline flight schedules on flight delays: An emperical study
-
Purdue University, West Lafayette, IN
-
Deshpande, V., M. Arikan. 2010. The impact of airline flight schedules on flight delays: An emperical study. Working paper, Purdue University, West Lafayette, IN.
-
(2010)
Working Paper
-
-
Deshpande, V.1
Arikan, M.2
-
12
-
-
0001197735
-
User delay costs and internal pricing for a service facility
-
Dewan, S., H. Mendelson. 1990. User delay costs and internal pricing for a service facility. Management Sci. 36(12) 1502-1517.
-
(1990)
Management Sci.
, vol.36
, Issue.12
, pp. 1502-1517
-
-
Dewan, S.1
Mendelson, H.2
-
13
-
-
0002987480
-
Quoting customer lead times
-
Duenyas, I., W. J. Hopp. 1995. Quoting customer lead times. Management Sci. 41(1) 43-57.
-
(1995)
Management Sci.
, vol.41
, Issue.1
, pp. 43-57
-
-
Duenyas, I.1
Hopp, W.J.2
-
14
-
-
51649123985
-
-
Ph.D. thesis, University of Mannheim, Mannheim, Germany
-
Grosche, T., F. Rothlauf. 2007. Air travel itinerary market share estimation. Ph.D. thesis, University of Mannheim, Mannheim, Germany.
-
(2007)
Air Travel Itinerary Market Share Estimation
-
-
Grosche, T.1
Rothlauf, F.2
-
15
-
-
33646090319
-
LeatherTECH's new ideas win in old-line business
-
December 27
-
Hensell, L. 1996. LeatherTECH's new ideas win in old-line business. Dallas Bus. J. (December 27) 1-1.
-
(1996)
Dallas Bus. J.
, pp. 1-1
-
-
Hensell, L.1
-
16
-
-
2342622694
-
Setting customer expectation in service delivery: An integrated marketing-operations perspective
-
Ho, T., Y. Zheng. 2004. Setting customer expectation in service delivery: An integrated marketing-operations perspective. Management Sci. 50(4) 479-488.
-
(2004)
Management Sci
, vol.50
, Issue.4
, pp. 479-488
-
-
Ho, T.1
Zheng, Y.2
-
17
-
-
0027562596
-
Setting safety lead times for purchased components in assembly systems
-
Hopp, W. J., M. L. Spearman. 1993. Setting safety lead times for purchased components in assembly systems. IIE Trans. 25(2) 2-11.
-
(1993)
IIE Trans
, vol.25
, Issue.2
, pp. 2-11
-
-
Hopp, W.J.1
Spearman, M.L.2
-
18
-
-
0001759328
-
Optimal service speeds in a competitive environment
-
Kalai, E., M. I. Kamien, M. Rubinovitch. 1992. Optimal service speeds in a competitive environment. Management Sci. 38(8) 1154-1163.
-
(1992)
Management Sci
, vol.38
, Issue.8
, pp. 1154-1163
-
-
Kalai, E.1
Kamien, M.I.2
Rubinovitch, M.3
-
19
-
-
0003087091
-
Prescription for the waiting in line blues: Entertain, enlighten and engage
-
Winter
-
Katz, K., B. Larson, R. Larson. 1991. Prescription for the waiting in line blues: Entertain, enlighten and engage. Sloan Management Rev. 32(Winter) 44-53.
-
(1991)
Sloan Management Rev
, vol.32
, pp. 44-53
-
-
Katz, K.1
Larson, B.2
Larson, R.3
-
20
-
-
0031283670
-
The impact of waiting time guarantees on customers' waiting experiences
-
Kumar, P., M. U. Kalwani, M. Dada. 1997. The impact of waiting time guarantees on customers' waiting experiences. Marketing Sci. 16(4) 295-314.
-
(1997)
Marketing Sci.
, vol.16
, Issue.4
, pp. 295-314
-
-
Kumar, P.1
Kalwani, M.U.2
Dada, M.3
-
21
-
-
84990401837
-
-
Center for Advanced Purchasing Studies/National Association of Purchasing Management, Tempe, AZ
-
Langdon, D. S., J. Richelsoph, D. Schultz. 1998. Benchmarks for the Pharmaceutical Industry: Purchasing Performance Benchmarks for Industry. Center for Advanced Purchasing Studies/National Association of Purchasing Management, Tempe, AZ.
-
(1998)
Benchmarks for the Pharmaceutical Industry: Purchasing Performance Benchmarks for Industry
-
-
Langdon, D.S.1
Richelsoph, J.2
Schultz, D.3
-
22
-
-
0031147138
-
Pricing, production, scheduling, and delivery-time competition
-
Lederer, P. J., L. Li. 1997. Pricing, production, scheduling, and delivery-time competition. Oper. Res. 45(3) 407-420. (Pubitemid 127684718)
-
(1997)
Operations Research
, vol.45
, Issue.3
, pp. 407-420
-
-
Lederer, P.J.1
Li, L.2
-
23
-
-
0003820097
-
-
Kluwer Academic Publishers, Dordrecht, The Netherlands
-
Leeflang, P., D. Wittink, M. Wedel, P. Naert. 2000. Building Models for Marketing Decisions. Kluwer Academic Publishers, Dordrecht, The Netherlands.
-
(2000)
Building Models for Marketing Decisions
-
-
Leeflang, P.1
Wittink, D.2
Wedel, M.3
Naert, P.4
-
24
-
-
0026814867
-
The role of inventory in delivery-time competition
-
Li, L. 1992. The role of inventory in delivery-time competition. Management Sci. 38(2) 182-197.
-
(1992)
Management Sci.
, vol.38
, Issue.2
, pp. 182-197
-
-
Li, L.1
-
25
-
-
0028424447
-
Pricing and delivery-time performance in a competitive environment
-
Li, L., Y. S. Lee. 1994. Pricing and delivery-time performance in a competitive environment. Management Sci. 40(5) 633-646.
-
(1994)
Management Sci.
, vol.40
, Issue.5
, pp. 633-646
-
-
Li, L.1
Lee, S.Y.2
-
26
-
-
38549106587
-
Pricing and lead time decisions in decentralized supply chains
-
DOI 10.1287/mnsc.1060.0653
-
Liu, L., M. Parlar, S. X. Zhu. 2007. Pricing and lead time decisions in decentralized supply chains. Management Sci. 53(5) 713-725. (Pubitemid 351159634)
-
(2007)
Management Science
, vol.53
, Issue.5
, pp. 713-725
-
-
Liu, L.1
Parlar, M.2
Zhu, S.X.3
-
27
-
-
0002570166
-
The regulation of queue size by levying tolls
-
Naor, P. 1969. The regulation of queue size by levying tolls. Econometrica 37(1) 15-24.
-
(1969)
Econometrica
, vol.37
, Issue.1
, pp. 15-24
-
-
Naor, P.1
-
29
-
-
10844281999
-
Optimal leadtime differentiation via diffusion approximations
-
DOI 10.1287/opre.1030.0089
-
Plambeck, E. L. 2004. Optimal leadtime differentiation via diffusion approximations. Oper. Res. 52(2) 213-228. (Pubitemid 40000801)
-
(2004)
Operations Research
, vol.52
, Issue.2
, pp. 213-228
-
-
Plambeck, E.L.1
-
30
-
-
0003189799
-
What is strategy?
-
Porter, M. E. 1996. What is strategy? Harvard Bus. Rev. 74(6) 61-78.
-
(1996)
Harvard Bus. Rev.
, vol.74
, Issue.6
, pp. 61-78
-
-
Porter, M.E.1
-
31
-
-
33646086001
-
Demand and production management with uniform guaranteed lead time
-
Rao, U. S., J. M. Swaminathan, J. Zhang. 2005. Demand and production management with uniform guaranteed lead time. Production Oper. Management 14(4) 400-412. (Pubitemid 43625021)
-
(2005)
Production and Operations Management
, vol.14
, Issue.4
, pp. 400-412
-
-
Rao, U.S.1
Swaminathan, J.M.2
Zhang, J.3
-
32
-
-
79952940315
-
-
Ph.D. thesis, Hong Kong University of Science and Technology, Clear Water Bay, Hong Kong
-
Shang, W. 2006. Fulfillment competition in availability and lead time. Ph.D. thesis, Hong Kong University of Science and Technology, Clear Water Bay, Hong Kong.
-
(2006)
Fulfillment Competition in Availability and Lead Time
-
-
Shang, W.1
-
33
-
-
79952902961
-
Response of U.S. air carriers to on-time disclosure rule
-
Shumsky, R. 1993. Response of U.S. air carriers to on-time disclosure rule. Transportation Res. Record 1379 9-16.
-
(1993)
Transportation Res. Record
, vol.1379
, pp. 9-16
-
-
Shumsky, R.1
-
34
-
-
10444270224
-
Manufacturing lead-time rules: Customer retention versus tardiness costs
-
Slotnick, S. A., M. J. Sobel. 2005. Manufacturing lead-time rules: Customer retention versus tardiness costs. Eur. J. Oper. Res. 163(3) 825-856.
-
(2005)
Eur. J. Oper. Res
, vol.163
, Issue.3
, pp. 825-856
-
-
Slotnick, S.A.1
Sobel, J.M.2
-
35
-
-
0042072128
-
Price and time competition for service delivery
-
So, K. C. 2000. Price and time competition for service delivery. Manufacturing Service Oper. Management 2(4) 392-409.
-
(2000)
Manufacturing Service Oper. Management
, vol.2
, Issue.4
, pp. 392-409
-
-
So, K.C.1
-
36
-
-
0032210055
-
Price, delivery time guarantees and capacity selection
-
PII S0377221797003147
-
So, K. C., J. S. Song. 1998. Price, delivery time guarantees and capacity selection. Eur. J. Oper. Res. 111(1) 28-49. (Pubitemid 128401639)
-
(1998)
European Journal of Operational Research
, vol.111
, Issue.1
, pp. 28-49
-
-
So, K.C.1
Song, J.-S.2
-
37
-
-
0348154255
-
Contract assembly: Dealing with combined supply lead time and demand quantity uncertainty
-
Song, J.-S., C. A. Yano, P. Lerssrisuriya. 2000. Contract assembly: Dealing with combined supply lead time and demand quantity uncertainty. Manufacturing Service Oper. Management 2(3) 287-296.
-
(2000)
Manufacturing Service Oper. Management
, vol.2
, Issue.3
, pp. 287-296
-
-
Song, J.-S.1
Yano, C.A.2
Lerssrisuriya, P.3
-
38
-
-
0003053541
-
Japan's dark side of time
-
July-August
-
Stalk, G., A. M. Webber. 1993. Japan's dark side of time. Harvard Bus. Rev. (July-August) 93-102.
-
(1993)
Harvard Bus. Rev.
, pp. 93-102
-
-
Stalk, G.1
Webber, M.A.2
-
39
-
-
0034032293
-
The relationship between on-time performance and airline market share: A new approach
-
DOI 10.1016/S1366-5545(99)00026-5, PII S1366554599000265
-
Suzuki, Y. 2000. The relationship between on-time performance and airline market share: A new approach. Transportation Res. Part E: Logistics and Transportation Rev. 36(2) 139-154. (Pubitemid 30195158)
-
(2000)
Transportation Research Part E: Logistics and Transportation Review
, vol.36
, Issue.2
, pp. 139-154
-
-
Suzuki, Y.1
-
40
-
-
79952946561
-
-
Report, Faculty of Business Administration, National University of Singapore, Singapore
-
Ta, H. P., T. S. Tan. 1993. The Singapore manufacturing futures survey-1992 executive summary. Report, Faculty of Business Administration, National University of Singapore, Singapore.
-
(1993)
The Singapore Manufacturing Futures Survey-1992 Executive Summary
-
-
Ta, H.P.1
Tan, S.T.2
-
41
-
-
0033680606
-
Price and service discrimination in queuing systems: Incentive compatibility of Gcμ scheduling
-
Van Mieghem, J. A. 2000. Price and service discrimination in queuing systems: Incentive compatibility of Gcμ scheduling. Management Sci. 46(9) 1249-1267.
-
(2000)
Management Sci.
, vol.46
, Issue.9
, pp. 1249-1267
-
-
Van Mieghem, J.A.1
-
42
-
-
0001200692
-
Due-date setting and priority sequencing in a multiclass M/G/1 queue
-
Wein, L. M. 1991. Due-date setting and priority sequencing in a multiclass M/G/1 queue. Management Sci. 37(7) 834-850.
-
(1991)
Management Sci.
, vol.37
, Issue.7
, pp. 834-850
-
-
Wein, L.M.1
-
43
-
-
0023207074
-
Setting planned leadtimes in serial production systems with tardiness costs
-
Yano, C. A. 1987. Setting planned leadtimes in serial production systems with tardiness costs. Management Sci. 33(1) 95-106
-
(1987)
Management Sci.
, vol.33
, Issue.1
, pp. 95-106
-
-
Yano, C.A.1
|