Issues of ERP upgrade in public sectors: A case study

Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

Volumn 8512 LNCS, Issue PART 3, 2014, Pages 754-763

  Scheckenbach, Tanja ^a   Zhao, Fan ^b   Allard, Erik ^b   Burke, Jermaine ^b   Chiwaki, Kevin ^b   Marlow, Sean ^b  

^a UNIVERSITY OF WÜRZBURG   (Germany)

^b FLORIDA GULF COAST UNIVERSITY   (United States)

Author keywords

Case Study; ERP Upgrade; Public Sectors

Indexed keywords

HUMAN COMPUTER INTERACTION;

ERP IMPLEMENTATION; ERP SYSTEM; ORGANIZATIONAL CULTURES; PUBLIC SECTOR; TECHNOLOGICAL INNOVATION; TECHNOLOGY IMPLEMENTATION;

ENTERPRISE RESOURCE PLANNING;

EID: 84903178151     PISSN: 03029743     EISSN: 16113349     Source Type: Book Series    
DOI: 10.1007/978-3-319-07227-2_72     Document Type: Conference Paper

References (19)

1. Swanton, B.: Build ERP upgrade costs into the business change program - not the IT budget. Computer Weekly, 28-28 (September 21, 2004)
2. Craig, R.: Laurier enterprise system upgrade. In: Proceedings of International Conference of Information Systems, Charlotte, USA, pp. 654-662 (1999)
3. Montgomery, N.: Build your business case for upgrades by adding functionality. Computer Weekly, 16 (2004)
4. Collins, K.: Strategy and execution of ERP upgrades. Government Finance Review 15(4), 43-47 (1999)
5. Zviran, M., Pliskin, N., Levin, R.: Measuring user satisfaction and perceived usefulness in the ERP context. Journal of Computer Information Systems 45(3), 43-52 (2005)
6. Bradford, M., Florin, J.: Examining the role of innovation diffusion factors on the implementation success of enterprise resource planning systems. International Journal of Accounting Information Systems 4(3), 205-226 (2003)
7. Yu, C.: Causes influencing the effectiveness of the post-implementation ERP system. Industrial Management Data Systems 105(1), 115-132 (2005)
8. Beatty, R.C., Williams, C.D.: ERP II: best practices for successfully implementing an ERP Upgrade. Communications of the ACM 49(3) (2006)
9. Ng, C., Gable, G., Chan, T.: An ERP maintenance model. In: Proceedings of the 36th Hawaii International Conference on System Sciences (HICSS 2003), USA (2003)
10. Wenrich, K., Ahmad, N.: Lessons learned during a decade of ERP experience: a case study. International Journal of Enterprise Information Systems 5(1), 55(19) (2009)
11. Bingi, P., Sharma, M.K., Godla, J.K.: Critical Issues Affecting an ERP Implementation. Information Systems Management 16(3) (1999)
12. Schiff, J.: 13 Common ERP Mistakes and How to Avoid Making Them. CIO Magazine (2012), http://www.cio.com/article/702989/13-Common-ERP-Mistakes-and- How-to-Avoid-Making-Them (retrieved)
13. Kimberling, E.: The Case For - and Against - ERP Customization. Panorama Consulting Solutions (2012), http://panorama-consulting.com/the-case-for-and- against-erp-customization/ (retrieved)
14. Aldrich, J.: Customization vs. Organizational Change Management: Which is Easier? Panorama Consulting Solutions (2013), http://panorama-consulting.com/ customization-vs-organizational-change-management-which-is-easier/ (retrieved)
15. Kappos, A.: Organizational culture and the achievement of ERP strategic advantages and BPR performance improvements (2000), http://spectrum.library. concordia.ca/1240/1/MQ54302.pdf (retrieved)
16. Cook, R.: ERP and Corporate Culture (June 7, 2013), http://it.toolbox. com/blogs/inside-erp/erp-and-corporate-culture-56342 (retrieved)
17. Somers, T., Nelson, K.: A taxonomy of players and activities across the ERP project life cycle. Information & Management 41, 257-278 (2004)
18. Motwani, J., Subramanian, R., Gopalakrishna, P.: Critical factors for successful ERP implementation: exploratory findings from four case studies. Computers in Industry 56, 529-544 (2005)
19. Norris, G., Hurley, J., Hartley, K., Dunleavy, J., Balls, J.: E-Business and ERP: Transforming the Enterprise. John Wiley & Sons, New York (2000)