Functions of behavior change interventions when implementing multi-professional teamwork at an emergency department: A comparative case study

BMC Health Services Research

Volumn 14, Issue 1, 2014, Pages

  Frykman, Mandus ^a   Hasson, Henna ^a,b   Muntlin Athlin, Åsa ^c,d,e   Von Thiele Schwarz, Ulrica ^a  

^a KAROLINSKA INSTITUTE   (Sweden)

^b STOCKHOLM COUNTY COUNCIL   (Sweden)

^c UNIVERSITY OF ADELAIDE   (Australia)

^d UPPSALA UNIVERSITY HOSPITAL   (Sweden)

^e UPPSALA UNIVERSITY   (Sweden)

Author keywords

Adherence; Applied behavior analysis; DCOM ; Fidelity; Implementation; Motivation; Operant psychology; Organizational behavior management

Indexed keywords

COMPARATIVE STUDY; COOPERATION; EMERGENCY HEALTH SERVICE; GENERAL SURGERY; HEALTH SERVICES RESEARCH; HUMAN; INTERDISCIPLINARY COMMUNICATION; INTERNAL MEDICINE; ORGANIZATION; ORGANIZATION AND MANAGEMENT; PATIENT CARE; SWEDEN; UNIVERSITY HOSPITAL;

COOPERATIVE BEHAVIOR; EMERGENCY SERVICE, HOSPITAL; GENERAL SURGERY; HOSPITALS, UNIVERSITY; HUMANS; INTERDISCIPLINARY COMMUNICATION; INTERNAL MEDICINE; ORGANIZATIONAL CASE STUDIES; ORGANIZATIONAL INNOVATION; PATIENT CARE TEAM; SWEDEN;

EID: 84902375735     PISSN: None     EISSN: 14726963     Source Type: Journal    
DOI: 10.1186/1472-6963-14-218     Document Type: Article

References (71)

1. Borrill CS, Carletta J, Carter A, Dawson JF, Garrod S, Rees A, Richards A, Shapiro D, West MA, The Effectiveness of Health Care Teams in the National Health Service Birmingham: University of Aston 2000
2. Institute of Medicine, To err is Human: Building a Safer Health System Washington, DC: The National Academy Press 2000
3. The strategy that will fix health care. Porter ME, Lee TH, Harv Bus Rev 2013 91 50 70 23898735
4. Real teams and their effect on the quality of care in nursing homes. Havig A, Skogstad A, Veenstra M, Romoren T, BMC Health Serv Res 2013 13 499 10.1186/1472-6963-13-499 24289798
5. Svensk Sjuksköterskeförening och Svenska Läkaresä llskapet, Teamarbete & Förbättringskunskap-två Kärnkompetenser för god och Säker Vård Solna: Svensk Sjuksköterskeförening och Svenska Läkaresällskapet 2013
6. Statens beredning för medicinsk utvärdering (SBU), Triage och Flödesprocesser på Akutmottagningen. En Systematisk Litteraturöversikt (SBU-Rapport nr 197) Stockholm: Statens beredning för medicinsk utvärdering 2010
7. Sorbero ME, Farley DO, Mattke S, Lovejoy SL, Outcome Measures for Effective Teamwork in Inpatient Care: Final Report RAND Corporation 2008
8. Organizational interventions to implement improvements in patient care: a structured review of reviews. Wensing M, Wollersheim H, Grol R, Implement Sci 2006 1 2 10.1186/1748-5908-1-2 16722567
9. Interprofessional collaboration: effects of practice-based interventions on professional practice and healthcare outcomes. Zwarenstein M, Goldman J, Reeves S, Cochrane Database Syst Rev 2009 3 1 29 CD000072
10. Error reduction and performance improvement in the emergency department through formal teamwork training: evaluation results of the MedTeams project. Morey JC, Simon R, Jay GD, Wears RL, Salisbury M, Dukes KA, Berns SD, Health Serv Res 2002 37 1553 1581 10.1111/1475-6773.01104 12546286 (Pubitemid 36070254)
11. What are the critical success factors for team training in health care? Salas E, Almeida SA, Salisbury M, King H, Lazzara EH, Lyons R, Wilson KA, Almeida PA, McQuillan R, Jt Comm J Qual Patient Saf 2009 35 398 405 19719075
12. Teamwork as an essential component of high-reliability organizations. Baker DP, Day R, Salas E, Health Serv Res 2006 41 1576 1598 10.1111/j.1475-6773. 2006.00566.x 16898980 (Pubitemid 44114583)
13. Closing the gap between research and practice: an overview of systematic reviews of interventions to promote the implementation of research findings. Bero LA, Grilli R, Grimshaw JM, Harvey E, Oxman AD, Thomson MA, BMJ 1998 317 465 468 10.1136/bmj.317.7156.465 9703533 (Pubitemid 28368041)
14. Changing provider behavior: an overview of systematic reviews of interventions. Grimshaw JM, Shirran L, Thomas R, Mowatt G, Fraser C, Bero L, Grilli R, Harvey E, Oxman A, O'Brien MA, Med Care 2001 39 I2 II45 11583120
15. No magic bullets: a systematic review of 102 trials of interventions to improve professional practice. Oxman AD, Thomson MA, Davis DA, Haynes RB, CMAJ 1995 153 1423 1431 7585368
16. Toward evidence-based quality improvement. Evidence (and its limitations) of the effectiveness of guideline dissemination and implementation strategies 1966-1998. Grimshaw J, Eccles M, Thomas R, MacLennan G, Ramsay C, Fraser C, Vale L, J Gen Intern Med 2006 21 Suppl 2 14 20
17. Personal paper: beliefs and evidence in changing clinical practice. Grol R, BMJ 1997 315 418 421 10.1136/bmj.315.7105.418 9277610 (Pubitemid 27346046)
18. Specifying and reporting complex behaviour change interventions: the need for a scientific method. Michie S, Fixsen D, Grimshaw J, Eccles M, Implement Sci 2009 4 40 10.1186/1748-5908-4-40 19607700
19. Changing the behavior of healthcare professionals: the use of theory in promoting the uptake of research findings. Eccles M, Grimshaw J, Walker A, Johnston M, Pitts N, J Clin Epidemiol 2005 58 107 112 10.1016/j.jclinepi.2004. 09.002 15680740 (Pubitemid 40174916)
20. A systematic review of the use of theory in the design of guideline dissemination and implementation strategies and interpretation of the results of rigorous evaluations. Davies P, Walker AE, Grimshaw JM, Implement Sci 2010 5 14 10.1186/1748-5908-5-14 20181130
21. Current issues and new directions in psychology and health: what happened to behaviour in the decade of behaviour? Johnston M, Dixon D, Psychol Health 2008 23 509 513 10.1080/08870440701816728
22. Understanding and improving patient safety: the psychological, social and cultural dimensions. Øvretveit J, J Health Organ Manag 2009 23 581 596 10.1108/14777260911001617 20020593
23. Effectiveness and efficiency of guideline dissemination and implementation strategies. Grimshaw JM, Thomas RE, MacLennan G, Fraser C, Ramsay CR, Vale L, Whitty P, Eccles MP, Matowe L, Shirran L, Wensing M, Dijkstra R, Donaldson C, Health Technol Assess 2004 8 1 72 iii-iv
24. Conference excerpt: living long-term with HIV. Grimshaw J, Focus 2001 16 7 8 11727441
25. Developing theory-informed behaviour change interventions to implement evidence into practice: a systematic approach using the theoretical domains framework. French S, Green S, O'Connor D, McKenzie J, Francis J, Michie S, Buchbinder R, Schattner P, Spike N, Grimshaw J, Implement Sci 2012 7 38 10.1186/1748-5908-7-38 22531013
26. The behaviour change wheel: a new method for characterising and designing behaviour change interventions. Michie S, van Stralen MM, West R, Implement Sci 2011 6 42 10.1186/1748-5908-6-42 21513547
27. Skinner B, Contingencies of Reinforcement: A Theoretical Analysis New York: Appleton 1969
28. Some current dimensions of applied behavior analysis. Baer DM, Wolf MM, Risley TR, J Appl Behav Anal 1968 1 91 97 10.1901/jaba.1968.1-91 16795165
29. Operant behavior. Skinner B, Am Psychol 1963 18 505 515
30. Rummler GA, Serious Performance Consulting According to Rummler New York: John Wiley & Sons 2007
31. Braksick LW, Unlock Behavior, Unleash Profits: Developing Leadership Behavior That Drives Profitability in Your Organization New York: McGraw-Hill 2007
32. Gilbert TF, Human Competence: Engineering Worthy Performance New York: McGraw-Hill 1978
33. A meta-analysis of the effects of organizational behavior modification on task performance, 1975-95. Stajkovic AD, Luthans F, Acad Manage J 1997 40 1122 1149 10.2307/256929
34. Applying behavior analysis to school violence and discipline problems: Schoolwide positive behavior support. Anderson CM, Kincaid D, Behav Anal 2005 28 49 63 22478439 (Pubitemid 40900651)
35. The empirical status of cognitive-behavioral therapy: a review of meta-analyses. Butler AC, Chapman JE, Forman EM, Beck AT, Clin Psychol Rev 2006 26 17 31 10.1016/j.cpr.2005.07.003 16199119 (Pubitemid 41803609)
36. Johnson J, Dakens L, Edwards P, Morse N, SwitchPoints: Culture Change on the Fast Track to Business Success Hoboken: John Wiley & Sons 2008
37. What drives change? Barriers to and incentives for achieving evidence-based practice. Grol R, Wensing M, Med J Aust 2004 180 57 S60 15012583
38. Changing physician performance. A systematic review of the effect of continuing medical education strategies. Davis DA, Thomson MA, Oxman AD, Haynes RB, JAMA 1995 274 700 705 10.1001/jama.1995.03530090032018 7650822
39. Techniques to improve physicians' use of diagnostic tests: a new conceptual framework. Solomon DH, Hashimoto H, Daltroy L, Liang MH, JAMA 1998 280 2020 2027 10.1001/jama.280.23.2020 9863854
40. SAGE Publications I, Case Study as a Methodological Approach. Encyclopedia of Case Study Research. SAGE Publications, Inc Thousand Oaks, CA: SAGE Publications, Inc 2010
41. Team behaviors in emergency care: a qualitative study using behavior analysis of what makes team work. Mazzocato P, Hvitfeldt Forsberg H, von Thiele SU, Scand J Trauma Resusc Emerg Med 2011 19 1 8 10.1186/1757-7241-19-1 21214906
42. Effects of multidisciplinary teamwork on lead times and patient flow in the emergency department: a longitudinal interventional cohort study. Muntlin Athlin A, von Thiele SU, Farrohknia N, Scand J Trauma Resusc Emerg Med 2013 21 76 10.1186/1757-7241-21-76 24180367
43. Langley GJ, Moen R, Nolan KM, Nolan TW, Norman CL, Provost LP, The Improvement Guide: A Practical Approach to Enhancing Organizational Performance 2nd Edition San Francisco: Jossey-Bass 2009
44. A conceptual framework for implementation fidelity. Carroll C, Patterson M, Wood S, Booth A, Rick J, Balain S, Implement Sci 2007 2 40 10.1186/1748-5908-2-40 18053122
45. Fidelity and moderating factors in complex interventions: a case study of a continuum of care program for frail elderly people in health and social care. Hasson H, Blomberg S, Duner A, Implement Sci 2012 7 23 10.1186/1748-5908-7-23 22436121
46. Relational analysis-the study of social organizations with survey methods. Coleman JS, Hum Organ 1958 17 28 36
47. Demonstrating rigor using thematic analysis: a hybrid approach of inductive and deductive coding and theme development. Fereday J, Muir-Cochrane E, Int J Qual Method 2008 5 80 92
48. On the pragmatics of qualitative assessment-designing the process for content analysis. Schilling J, Eur J Psychol Assess 2006 22 28 37 10.1027/1015-5759.22.1.28 (Pubitemid 43446186)
49. Boyatzis RE, Transforming Qualitative Information: Thematic Analysis and Code Development Thousand Oaks: Sage Publications 1998
50. Knowledge translation of research findings. Grimshaw JM, Eccles MP, Lavis JN, Hill SJ, Squires JE, Implement Sci 2012 7 50 10.1186/1748-5908-7-50 22651257
51. Organizational change content, process, and context: a simultaneous analysis of employee reactions. Self DR, Armenakis AA, Schraeder M, J Change Manage 2007 7 211 229 10.1080/14697010701461129
52. Leading change-Why transformation efforts fail. Kotter JP, Harv Bus Rev 1995 73 59 67
53. Readiness for organizational change the systematic development of a scale. Holt DT, Armenakis AA, Feild HS, Harris SG, J Appl Behav Sci 2007 43 232 255 10.1177/0021886306295295
54. Bandura A, Self-Efficacy: The Exercise of Control New York: Freeman 1997
55. The role of performance antecedents and consequences in work motivation. Komaki JL, Collins RL, Penn P, J Appl Psychol 1982 67 334 340
56. Emergence of the operant model of effective supervision or How an operant conditioner got hooked on leadership. Komaki J, Leadersh Org Dev J 1994 15 27 32
57. The sustainability of new programs and innovations: a review of the empirical literature and recommendations for future research. Stirman SW, Kimberly J, Cook N, Calloway A, Castro F, Charns M, Implement Sci 2012 7 17 10.1186/1748-5908-7-17 22417162
58. Tailored interventions to overcome identified barriers to change: effects on professional practice and health care outcomes. Baker R, Camosso-Stefinovic J, Gillies C, Shaw EJ, Cheater F, Flottorp S, Robertson N, Cochrane Database Syst Rev 2010 3 1 63 CD005470
59. An overview of continuous improvement: from the past to the present. Bhuiyan N, Baghel A, Manage Decis 2005 43 761 771 10.1108/00251740510597761 (Pubitemid 40815181)
60. The effects of feedback interventions on performance: A historical review, a meta-analysis, and a preliminary feedback intervention theory. Kluger AN, DeNisi A, Psychol Bull 1996 119 254 284 (Pubitemid 126042646)
61. Job enrichment, work motivation, and job satisfaction in hospital wards: testing the job characteristics model. Kivimaki M, Voutilainen P, Koskinen P, J Nurs Manag 1995 3 87 91 10.1111/j.1365-2834.1995.tb00086.x 7735655
62. Self-determination theory and work motivation. Gagne M, Deci EL, J Org Behav 2005 26 331 362 10.1002/job.322 (Pubitemid 40855217)
63. Work motivation theory and research at the dawn of the twenty-first century. Latham GP, Pinder CC, Annu Rev Psychol 2005 56 485 516 10.1146/annurev.psych.55.090902.142105 15709944 (Pubitemid 40300794)
64. Skinner B, Science and Human Behavior New York: Macmillan 1953
65. Kanfer R, Chen G, Pritchard RD, Work Motivation: Past, Present and Future New York: Taylor & Francis 2008
66. Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being. Ryan RM, Deci EL, Am Psychol 2000 55 68 78 11392867
67. Team leadership and development: theory, principles, and guidelines for training leaders and teams. Kozlowski SWJ, Gully SM, Salas E, Cannon-Bowers JA, Advances in Interdisciplinary Studies of Work Teams: Team Leadership, Vol 3 US: Elsevier Science/JAI Press, Beyerlein MM, Johnson DA, Beyerlein ST, 1996 253 291
68. Powers W, Behavior: The Control of Perception Chicago: Aldine Transaction 1973
69. Implementing evidence-based interventions in health care: application of the replicating effective programs framework. Kilbourne AM, Neumann MS, Pincus HA, Bauer MS, Stall R, Implement Sci 2007 2 42 10.1186/1748-5908-2-42 18067681
70. 'Doing' health policy analysis: methodological and conceptual reflections and challenges. Walt G, Shiffman J, Schneider H, Murray SF, Brugha R, Gilson L, Health Policy Plan 2008 23 308 317 10.1093/heapol/czn024 18701552
71. Lincoln YS, Guba EG, Naturalistic Inquiry Newbury Park: SAGE Publications 1985