Bringing the enterprise system to the front line: Intertwining computerised and conventional communication at BT Europe

Unwired Business: Cases in Mobile Business

Volumn , Issue , 2005, Pages 140-155

  Westelius, Alf ^a   Valiente, Pablo ^b  

^a LINKÖPING UNIVERSITY   (Sweden)

^b ROYAL INSTITUTE OF TECHNOLOGY   (Sweden)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84901572155     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.4018/978-1-59140-664-8.ch010     Document Type: Chapter

References (34)

1. Asaro, P.M. (2000). Transforming society by transforming technology: The science and politics of participatory design. Accounting, Management and Information Technologies, 10(4), 257-290.
2. Borovits, I., & Neumann, S. (1988). Airline management information system at Arkia Israeli Airlines. MIS Quarterly, 12(1), 127-137.
3. Checkland, P., & Scholes, J. (1990). Soft systems methodology in practice. Chichester, UK: John Wiley.
4. Ciborra, C. (1994). From thinking to tinkering: The grassroots of IT and strategy. In C. Ciborra & T. Jellasi, (Eds.), Strategic information systems: A European perspective (pp. 3-24). Chichester, UK: John Wiley.
5. Cross, J., Earl, M.J., & Sampler, J.L. (1997). Transformation of the IT function at British Petroleum. MIS Quarterly, 21(4), 401-423.
6. Davenport, T.H. (1997). Information ecology: Mastering the information and knowledge environment. Oxford: Oxford University Press.
7. Davenport, T.H., & Short, J.E. (1990). The new industrial engineering: Information technology and business process redesign. Sloan Management Review, 31(4), 11-27.
8. Earl, M. (2003). IT: An ambiguous technology? In B. Sundgren, P. Mårtensson, M. Mähring, & K. Nilsson (Eds.), Patterns in information management (pp. 39-48). Stockholm: EFI.
9. Fiol, M., & O'Connor, E.J. (2002). When hot and cold collide in radical change processes: Lessons from community development. Organization Science, 13(5), 532-546.
10. Foreman, P., & Whetten, D.A. (2002). Members' identification with multiple-identity organizations. Organization Science, 13(6), 618-635.
11. Galgano, A. (2002). Quality: Mind and heart in the organization. Total Quality Management, 13(8), 1107-1113.
12. Gäre, K. (2003). Tre perspektiv på förväntningar och förändringar i samband med införande av informationssystem [Three perspectives on expectations and changes when implementing information systems]. Linköping studies in science and technology, Dissertation No. 808, Linköping, Sweden: Linköping University.
13. Hammer, M. (1990). Reengineering work: Don't automate, obliterate. Harvard Business Review, 68(4), 104-112.
14. Hammer, M., & Champy, J. (1993). Reengineering the corporation: A manifesto for business revolution. New York: HarperCollins.
15. Hanseth, O., & Braa, K. (1998, December 13-16). Technology as traitor. SAP infrastructures in global organizations. Proceedings from the 19th Annual International Conference on Information Systems (ICIS), Helsinki, Finland.
16. Hedberg, B., Dahlgren, G., Hansson, J., & Olve, N.-G. (1994). Imaginära organisationer [Imaginary organizations]. Lund, Sweden: Liber-Hermods.
17. Hedberg, B., & Jönsson, S. (1978). Designing semi-confusing information systems for organizations in changing environments. Accounting, Organizations and Society, 3(1), 47-64.
18. Hopper, M.D. (1990). Rattling SABRE-New ways to compete on information. Harvard Business Review, 68(3), 118-125.
19. Howcroft, D., & Wilson, M. (2003). Paradoxes of participatory practices: The Janus role of the systems developer. Information and Organization, 13(1), 1-24.
20. Huy, Q.N. (1999). Emotional capability, emotional intelligence, and radical change. Academy of Management Review, 24(2), 325-345.
21. Leavitt, H.J. (1965). Applied organizational change in industry: Structural, technological and humanistic approaches. In J.G. March (Ed.), Handbook of organizations (pp. 1144-1170). Chicago: Rand McNally.
22. Lundeberg, M. (1993). Handling change processes-A systems approach. Lund, Sweden: Studentlitteratur.
23. Marcus, L., & Pfeffer, J. (1983). Power and the design and implementation of accounting and control systems. Accounting, Organizations and Society, 8(2/3), 205-218.
24. Mintzberg, H. (1989). Mintzberg on management. New York: Free Press.
25. Orlikowski, W.J., & Hofman, J.D. (1997). An improvisational model of change management: The case of groupware technologies. Sloan Management Review, 38(2), 11-21.
26. Patton, M.Q. (1990). Qualitative evaluation and research methods. New York: Sage.
27. Petri, C.-J. (2001). Organizational information provision: Managing mandatory and discretionary utilization of information technology. Linköping Studies in Science and Technology, Dissertation No. 720, Linköping, Sweden: Linköping University.
28. Pratt, M.G., & Foreman, P.O. (2000). Classifying managerial responses to multiple organizational identities. Academy of Management Review, 25(1), 18-42.
29. Robey, D., Schwaig, K.S., & Jin, L. (2003). Intertwining material and virtual work. Information and Organization, 13(2), 111-129.
30. Schein, E. (1993). How can organizations learn faster? The challenge of entering the green room. Sloan Management Review, 34(2), 85-92.
31. Thompson, M.P.A. (2002). Cultivating meaning: Interpretive fine-tuning of a South African health information system. Information and Organization, 12(3), 183-211.
32. Tsoukas, H., & Chia, R. (2002). On organizational becoming: Rethinking organizational change. Organization Science, 13(5), 567-582.
33. Westelius, A. (1996). A study of patterns of communication in management accounting and control projects. Stockholm: EFI.
34. Westelius, A., & Askenäs, L. (2004). Getting to know your job-A social actor perspective on using information technology. Information Technology Journal, 3(3), 227-239.