Health care organizations as complex systems: New perspectives on design and management

Advances in Health Care Management

Volumn 15, Issue , 2013, Pages 3-26

  McDaniel, Reuben R ^a   Driebe, Dean J ^b   Lanham, Holly Jordan ^c  

^a UNIVERSITY OF TEXAS AT AUSTIN   (United States)

^b Independent Researcher   (Belgium)

^c UNIVERSITY OF TEXAS AT SAN ANTONIO   (United States)

Author keywords

Complex adaptive system; Complexity science; HCO design; HCO information systems; HCO interdependencies; HCO management

Indexed keywords

ARTICLE; HEALTH CARE DELIVERY; HEALTH SERVICES RESEARCH; HOSPITAL MANAGEMENT; HUMAN; INFORMATION SYSTEM; METHODOLOGY; NONBIOLOGICAL MODEL; ORGANIZATION; ORGANIZATION AND MANAGEMENT; SYSTEMS THEORY; UNITED STATES;

DELIVERY OF HEALTH CARE; HEALTH FACILITY ADMINISTRATION; HEALTH SERVICES RESEARCH; HUMANS; INFORMATION SYSTEMS; MODELS, ORGANIZATIONAL; ORGANIZATIONAL CULTURE; ORGANIZATIONAL INNOVATION; RESEARCH DESIGN; SYSTEMS THEORY; UNITED STATES;

EID: 84900832884     PISSN: 14748231     EISSN: None     Source Type: Book Series    
DOI: 10.1108/S1474-8231(2013)0000015007     Document Type: Review

References (53)

1. Allen, P. M. (1976). Evolution, population dynamics and stability. Proceedings of the National Academy of Sciences of the United States of America, 73(3), 665-668.
2. Allen, P. M. (1993). Evolution: Persistent ignorance from continual learning. In R. H. Day & P. Chen (Eds.), Nonlinear dynamics and evolutionary economics. New York, NY: Oxford University Press.
3. Allen, P. M. (2001). Knowledge, ignorance, and the evolution of complex systems. In J. Foster & J. S. Metcalfe (Eds.), Frontiers of evolutionary economics: Competition, self-organization, and innovation policy (pp. 313-350). Cheltenham: Edward Elgar.
4. Allen, P. W., Strathern, W., & Baldwin, J. S. (2005). The evolutionary complexity of social economic systems: The inevitability of uncertainty and surprise. In R. R. McDaniel, Jr. & D. J. Driebe (Eds.), Uncertainty and surprise in complex systems: Questions on working with the unexpected (pp. 31-50). Berlin: Springer-Verlag.
5. Anderson, R. A., Ammarell, N., Bailey, D., Jr., Colón-Emeric, C., Corazzini, K. N., Lillie, M., & McDaniel, R. R. Jr. (2005). Nurse assistant mental models, sensemaking, care actions, and consequences for nursing home residents. Qualitative Health Research, 15(8), 1006-1021.
6. Anderson, R. A., Corazzini, K. N., & McDaniel, R. R. Jr. (2004). Complexity science and the dynamics of climate and communication: Reducing nursing home turnover. Gerontologist, 44(3), 378-388.
7. Anderson, R. A., & McDaniel, R. R. Jr. (2008). Taking complexity science seriously: New research, new methods. In C. Lindberg, S. Nash & C. Lindberg (Eds.), On the edge: Nursing in the age of complexity (pp. 73-95). Bordentown, NJ: PlexusPress.
8. Arthur, W. B. (1999). Complexity and the economy. Science Magazine, 284, 107-109.
9. Bettis, R. A., & Prahalad, C. K. (1995). The dominant logic: Retrospective and extension. Strategic Management Journal, 16(1), 5-14.
10. Brashers, D. E. (2001). Communication and uncertainty management. Journal of Communication, 51(3), 477-497.
11. Brashers, D. E. (2007). A theory of communication and uncertainty management. In B. B. Whaley & W. Santer (Eds.), Explaining communication: contemporary theories and exemplars (pp. 201-218). Mahwah, NJ: Lawrence Erlbaum Associates.
12. Cohen, D., McDaniel, R. R., Jr., Crabtree, B. F., Ruhe, M. C., Weyer, S. M., Tallia, A., & Stange, K. C. (2004). A practice change model for quality improvement in primary care practice. Journal of Healthcare Management, 49(3), 155-168.
13. Crabtree, B. F., Miller, W. L., McDaniel, R. R., Stange, K. C., Nuttingx, P. A., & Carlosx, R. J. (2009). A survivor's guide for primary care physicians. The Journal of Family Practice, 58(8), E1-E7.
14. Driebe, D. (1999). Fully chaotic maps and broken time symmetry. Dordrecht: Kluwer Academic.
15. Edmondson, A. C. (2003). Managing the risk of learning: Psychological safety in work teams. In M. A. West, D. Tjosvold & K. G. Smith (Eds.), International handbook of organizational teamwork and cooperative working (pp. 255-275). Chichester, West Sussex: John Wiley & Sons, Ltd.
16. Edmondson, A. C. (2012). Teaming: How organizations learn, innovate, and compete in the knowledge economy. San Francisco, CA: Jossey-Bass.
17. Gerrity, M. S., DeVellis, R. F., & Dittus, R. S. (1990). Physicians' reactions to uncertainty in patient care: A new measure and new insights. Medical Care, 28, 724-735.
18. Gerrity, M. S., White, K. P., DeVellis, R. F., & Dittus, R. S. (1995). Physicians' reactions to uncertainty: Refining the constructs and scales. Motivation and Emotion, 19, 175-191.
19. Ghaferi, A. A., Birkmeyer, J. D., & Dimick, J. B. (2009). Variation in hospital mortality associated with inpatient surgery. New England Journal of Medicine, 361(14), 1368-1375.
20. Goldenfeld, N., & Kadanoff, L. P. (1999). Simple lessons from complexity. Science, 284, 87-89.
21. Goldstein, J. (1999). Emergence as a construct: History and issues. Emergence, I(1), 49-72.
22. Han, P. K. J., Klein, W. M. P., & Arora, N. K. (2011). Varieties of uncertainty in health care: A conceptual taxonomy. Medical Decision Making, 40(20), 1-11.
23. IOM (Institute of Medicine). (2001). Crossing the quality chasm: A new health system for the 21st century. Washington, DC: The National Academies Press.
24. Jordan, M., Lanham, H. J., Anderson, R. A., & McDaniel, R. R. Jr. (2010). Implications of complex adaptive systems theory for interpreting research about health care organizations. Journal of Evaluation in Clinical Practice, 16, 228-231.
25. Jordan, M. E., Lanham, H. J., Crabtree, B. F., Nutting, P. A., Miller, W. L., Stange, K. C., & McDaniel, R. R. Jr. (2009). The role of conversation in health care interventions: Enabling sensemaking and learning. Implementation Science, 4(15). Retrieved from http://www. implementationscience.com/content/4/ 1/15
26. Keller, E. F. (1979). Cognitive repression in contemporary physics. American Journal of Physics, 47(8), 718-721.
27. Lanham, H. J. (2010). Investigating heterogeneity in physician use of electronic medical records: The role of professional values and perspectives of uncertainty. Doctoral dissertation, The University of Texas at Austin, Austin.
28. Lanham, H. J., Leykum, L. K., & McDaniel, R. R. Jr. (2012). Same organization, same electronic health records (EHRs) system, different use: Exploring the linkage between practice member communication patterns and EHR use patterns in an ambulatory care setting. Journal of the American Medical Information Association, 19(3), 382-391.
29. Lanham, H. J., Leykum, L. K., Taylor, B., McCannon, C. J., Lindberg, C., & Lester, R. (2013). How complexity science can inform scale-up and spread: Understanding the role of self-organization in variation across local contexts. Social Science & Medicine, 93, 194-202.
30. Lanham, H. J., McDaniel, R. R., Jr., Crabtree, B. F., Miller, W. L., Stange, K. C., Tallia, A. F., & Nutting, P. A. (2009). Organizational change and learning: How improving practice relationships among clinicians and nonclinicians can improve quality in primary care. Joint Commission on Accreditation of Healthcare Organizations, 35(9), 457-466.
31. Lanham, H. J., & Palmer, R. F. (2008, November). Organizational and interpersonal attributes of primary care health practices: Testing a theoretical path model. Poster Presentation presented at the North American Primary Care Research Group Annual Conference, San Juan, PR.
32. Lanham, H. J., Sitting, D. F., Leykum, L. K., Parchman, M. L., Pugh, J. A., & McDaniel, R. R. Jr. (2013). Understanding differences in electronic health records (EHR) use: Linking individual physicians' perceptions of uncertainty and EHRuse patterns in ambulatory care. Journal of the American Medical Association. doi:10.1136/amiajnl-2012-001377.
33. Lasota, A., & Mackey, M. C. (1985). Probabilistic properties of deterministic systems. Cambridge: Cambridge University Press.
34. Leykum, L. K., Kumar, P., Parchman, M., McDaniel, R. R., Jr., Lanham, H. J., & Agar, M. (2012). Use of an agent-based model to understand clinical systems. Journal of Artificial Societies and Social Simulation, 15(3), 1-25.
35. Leykum, L. K., Parchman, M., Pugh, J., Lawrence, V., Noel, P. H., & McDaniel, R. R. Jr. (2010). The importance of organizational characteristics for improving outcomes in patients with chronic disease: a systematic review of congestive heart failure. Implementation Science, 5(66), 1-10.
36. Leykum, L. K., Pugh, J., Lawrence, V., Parchman, M., Noel, P. H., Cornell, J., & McDaniel, R. R. Jr. (2007). Organizational interventions employing principles of complexity science have improved outcomes for patients with Type II diabetes. Implementation Science, 2(28), 1-8.
37. Maguire, S., McKelvey, B., Mirabeau, L., & Oztas, N. (2006). Complexity science and organization studies. In S. Clegg, C. Hardy, T. B. Lawrence & W. R. Nord (Eds.), The Sage handbook of organization studies (2nd ed., pp. 165-214). London: Sage Publications.
38. March, J. G., Sproull, L. S., & Tamuz, M. (1991). Learning from samples of one or fewer. Organization Science, 2(1), 1-13.
39. McDaniel, R. R. Jr. (2007). Management strategies for complex adaptive systems: Sensemaking, learning, and improvisation. Performance Improvement Quarterly, 20(2), 21-42.
40. McDaniel, R. R., Jr., & Driebe, D. J. (2001). Complexity science and health care management. In J. D. Blair, M. D. Fottler, & G. T. Savage (Eds.), Advances in health care management (Vol. 2, pp. 11-36). Stamford, CN: JAI Press.
41. McKenna, K., Leykum, L. K., & McDaniel, R. R. Jr. (2013). The role of improvising in patient care. Health Care Management Review, 38(1), 1-8.
42. Miguel, M. S., Johnson, J. H., Kaski, J. K. K., Díaz-Guilera, A., MacKay, R. S., & Helbing, D. (2012). Challenges in complex systems science. The European Physical Journal Special Topics, 214, 245-271.
43. Mishel, M. H. (1988). Uncertainty in illness. Journal of Nursing Scholarship, 20(4), 225-232.
44. Nicolis, G., & Prigogine, I. (1977). Self-organization in nonequilibrium systems: From dissipative structures to order through fluctuations. New York, NY: John Wiley & Sons, Ltd.
45. Orlikowski, W. J. (1996). Improvising organizational transformation over time: A situated change perspective. Information Systems Research, 7(1), 63-92.
46. Roos, N. P., & Roos, L. L. (1981). High and low surgical rates: Risk factors for area residents. American Journal of Public Health, 71(6), 591-600.
47. Schelling, T. (1978). Micromotives and macrobehavior. New York, NY: Norton.
48. Scott, W. R. (2001). Institutions and organizations. Thousand Oaks, CA: Sage Publications.
49. Shaw, E. K., Ohman-Strickland, P. A., Piasecki, A., Hudson, S. V., Ferrante, J. M., McDaniel, R. R., Jr. & Crabtree, B. F. (2013). Effects of facilitated team meetings and learning collaboratives on colorectal cancer screening rates in primary care practices: A cluster randomized trial. Annals of Family Medicine, 11(3), 220-228.
50. Watts, D. J. (2003). Six degrees: The science of a connected age. New York, NY: W.W. Norton and Company.
51. Weick, K. E. (1995). Sensemaking in organizations. Thousand Oaks, CA: Sage Publications.
52. Weick, K. E. (2005). Managing the unexpected: Complexity as distributed sensemaking. In R. R. McDaniel, Jr. & D. J. Driebe (Eds.), Uncertainty and surprise in complex systems: Questions on working with the unexpected (pp. 51-65). Berlin: Springer-Verlag.
53. Weick, K. E., & Sutcliffe, K. M. (2003). Hospitals as cultures of entrapment: A re-analysis of the Bristol Royal Infirmary. California Management Review, 45(2), 73-84.