Team performance in networked supervisory control of unmanned air vehicles: Effects of automation, working memory, and communication content

Human Factors

Volumn 56, Issue 3, 2014, Pages 463-475

  McKendrick, Ryan ^a   Shaw, Tyler ^a   De Visser, Ewart ^a   Saqer, Haneen ^a   Kidwell, Brian ^a   Parasuraman, Raja ^a  

^a GEORGE MASON UNIVERSITY   (United States)

Author keywords

automation; communications; decision aids; supervisory control; teams; UAVs; working memory

Indexed keywords

COMMUNICATION; CONTROL; DECISION SUPPORT SYSTEMS; MANAGEMENT; TELEPHONE SYSTEMS; UNMANNED AERIAL VEHICLES (UAV);

DECISION AIDS; SUPERVISORY CONTROL; TEAMS; UAVS; WORKING MEMORY;

AUTOMATION;

ADULT; ARTICLE; AUTOMATION; AVIATION; COMPUTER INTERFACE; CONTROLLED CLINICAL TRIAL; CONTROLLED STUDY; DECISION SUPPORT SYSTEM; FEMALE; GROUP PROCESS; HUMAN; INTERPERSONAL COMMUNICATION; MALE; MAN MACHINE INTERACTION; RANDOMIZED CONTROLLED TRIAL; SHORT TERM MEMORY; TASK PERFORMANCE; TEXT MESSAGING; YOUNG ADULT;

ADULT; AUTOMATION; AVIATION; COMMUNICATION; DECISION SUPPORT TECHNIQUES; FEMALE; GROUP PROCESSES; HUMANS; MALE; MAN-MACHINE SYSTEMS; MEMORY, SHORT-TERM; TASK PERFORMANCE AND ANALYSIS; TEXT MESSAGING; USER-COMPUTER INTERFACE; YOUNG ADULT;

EID: 84899012383     PISSN: 00187208     EISSN: 15478181     Source Type: Journal    
DOI: 10.1177/0018720813496269     Document Type: Article

References (39)

1. Ackerman P. L.. Determinants of individual differences during skill acquisition: Cognitive abilities and information processing. Journal of Experimental Psychology: General. 1988 ; 117: 288-318
2. Ahmed N., de Visser E., Shaw T., Mohamed-Ameen A., Campbell M., Parasuraman R.. Statistical prediction of networked human-automation performance using working memory capacity. 2012 ;:
3. Baddeley A. D. Working memory. Oxford, UK: Oxford University Press ; 1986:
4. Bayrak T.. Performance of disaster monitoring systems. Natural Hazards. 2011 ; 58: 1193-1208
5. Bowers C. A., Braun C., Morgan B. B. Team performance assessment and measurement: Theory, research, and applications. Brannick M. T. Salas E. Prince C., ed. Hillsdale, NJ: Lawrence Erlbaum ; 1997: 85-108.
6. Chen J. Y. C.. UAV-guided navigation for ground robot teleoperation in a military reconnaissance environment. Ergonomics. 2010 ; 53: 940-950
7. Chen J. Y. C., Barnes M. J.. Supervisory control of multiple robots: Effects of imperfect automation and individual differences. Human Factors. 2012 ; 54: 157-174
8. Chen J. Y. C., Barnes M. J., Harper-Sciarini M.. Supervisory control of multiple robots: human performance issues and user interface design. IEEE Transactions on Systems, Man, and Cybernetics-Part C: Applications and Reviews. 2011 ; 41: 435-454
9. Chen J. Y. C., Joyner C. T.. Concurrent performance of gunner's and robotic operator's tasks in a multitasking environment. Military Psychology. 2009 ; 21: 98-113
10. Cooke N. J., Gorman J. C. International encyclopedia of ergonomics and human factors. 2006 ). Assessment of team cognition. In KarwowskiW. (Ed.), International encyclopedia of ergonomics and human factors (2nd ed., pp. 270-275). London: Taylor & Francis. Karwowski W., ed. London: Taylor & Francis ; 2006: 270-275.
11. Human factors of remotely operated vehicles: Advances in human performance and cognitive engineering. Cooke N. Pringle H. L. Pedersen H. K. Connor O., ed. Oxford, UK: Elsevier ; 2006:
12. Cosenzo K. A., Parasuraman R., de Visser E. Human-robot interactions in future military operations. Barnes M. J. Jentsch F., ed. Farnham, UK: Ashgate ; 2010: 103-123.
13. Cummings M. L., Bruni S., Mitchell P. J.. Human supervisory control challenges in network-centric operations. Reviews of Human Factors and Ergonomics. 2010 ; 6 (34). 34-78
14. Cummings M. L., Guerlain S.. Developing operator capacity estimates for supervisory control of autonomous vehicles. Human Factors. 2007 ; 49: 1-15 (Pubitemid 46175375)
15. Cummings M. L., Mitchell P. J.. Predicting controller capacity in supervisory control of multiple UAVs. IEEE Transactions on Systems, Man, and Cybernetics-Part A: Systems and Humans. 2008 ; 38: 451-460 (Pubitemid 351425597)
16. de Visser E., Parasuraman R.. Adaptive aiding of human-robot teaming: Effects of imperfect automation on performance, trust, and workload. Journal of Cognitive Engineering and Decision Making. 2011 ; 5: 209-231
17. de Visser E., Shaw T., Mohamed-Ameen A., Parasuraman R. Proceedings of the Annual Conference of the Human Factors and Ergonomics Society. Santa Monica, CA: Human Factors and Ergonomics Society ; 2010: 1087-1091.
18. Endsley M.. Toward a theory of situation awareness in dynamic systems. Human Factors. 1995 ; 37: 32-64
19. Engle R. W.. Working memory as executive attention. Current Directions in Psychological Science. 2002 ; 11: 19-23
20. Entin E. E., Serfaty D.. Adaptive team coordination. Human Factors. 1999 ; 41: 312-325 (Pubitemid 29330654)
21. Ericsson K. A., Krampe R. T., Tesch-Romer C.. The role of deliberate practice in the acquisition of expert performance. Psychological Review. 1993 ; 100: 363-406
22. Fischer U., McDonnell L., Orasanu J.. Linguistic correlates of team performance: Toward a tool for monitoring team functioning during space missions. Aviation, Space, and Environmental Medicine. 2007 ; 78: 86-95
23. Gorman J. C., Foltz P. W., Kiekel P. A., Martin M. J., Cooke N. J. Proceedings of the Human Factors and Ergonomics Society 47th Annual Meeting. Santa Monica, CA: Human Factors and Ergonomics Society ; 2003: 424-428.
24. Grice H. P. Speech acts. Cole P. Morgan J. L., ed. New York, NY: Academic Press ; 1975: 41-58.
25. Hayes C., Miller C. A. Human-computer etiquette: Cultural expectations and the design implications they place on computers and technology. London: Auerbach Publications ; 2010:
26. Joint Planning and Development Office. (2007). Concept of operations for the Next Generation Air Transportation System: Version 2.0. Retrieved from http://www.jpdo.gov/library/nextgen-v2.0.pdf
27. Langan-Fox J., Code S., Langfield-Smith K.. Team mental models: Techniques, methods, and analytic approaches. Human Factors. 2000 ; 42: 242-271
28. Manoj B. S., Baker A. H.. Communication challenges in emergency response. Communications of the Association for Computing Machinery. 2007 ; 50 (3). 51-53 (Pubitemid 46555341)
29. Nelson W. T., Bolia R. S., Vidulich M., Langhorne A. L. Proceedings of the Human Factors and Ergonomics Conference. Santa Monica,CA: Human Factors and Ergonomics Society ; 2004: 731-735.
30. Paris C. R., Salas E., Cannon-Bowers J. A.. Teamwork in multi-person systems: A review and analysis. Ergonomics. 2000 ; 43: 1052-1075 (Pubitemid 30657650)
31. Patrashkova-Volzdoska R. R., McComb S. A., Green S. G., Compton W. D.. Examining a curvilinear relationship between communication frequency and team performance in cross-functional project teams. IEEE Transactions on Engineering Management. 2003 ; 50: 262-269
32. Rouse W. B., Morris N. M.. On looking into the black box: Prospects and limits in the search for mental models. Psychological Bulletin. 1986 ; 100: 349-363
33. Salas E., Cannon-Bowers J. A. Training and retraining: A handbook for business, industry, government and the military. Tobias S. Fletcher D., ed. Farmington Hills, MI: Macmillan ; 2000: 312-335.
34. Salas E., Sims D. E., Burke C. S.. Is there a big five in teamwork?. Small Group Research. 2005 ; 36: 555-599
35. Saqer H., de Visser E., Emfield A., Parasuraman R. Proceedings of the Human Factors and Ergonomics Society. Santa Monica, CA: Human Factors and Ergonomics Society ; 2011: 890-893.
36. Sellers B., Fincannon T., Jentsch F. Proceedings of the Human Factors and Ergonomics Society Annual Meeting. Santa Monica, CA: Human Factors and Ergonomics Society ; 2011: 899-903.
37. Sexton J. B., Helmreich R. L. Proceedings of the Tenth International Symposium on Aviation Psychology. Columbus, OH: The Ohio State University ; 1999:
38. Wickens C. D., Dixon S. R.. The benefits of imperfect diagnostic automation: A synthesis of the literature. Theoretical Issues in Ergonomics Science. 2007 ; 8: 201-212
39. Woods D. D., Patterson E. S., Roth E. M.. Can we ever escape from data overload? A cognitive systems diagnosis. Cognition, Technology, and Work. 2002 ; 4: 22-36