Increasing returns: Competing for customers in the global market

Journal of World Business

Volumn 32, Issue 4, 1997, Pages 333-350

  Vandermerwe, Sandra ^a  

^a IMPERIAL COLLEGE LONDON   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0031498555     PISSN: 10909516     EISSN: None     Source Type: Journal    
DOI: 10.1016/S1090-9516(97)90016-X     Document Type: Article

References (37)

1. Arthur W.B. Competing technologies, increasing returns, and lock-in by historical events. Economic Journal. 99:(394):1989;116-131.
2. Arthur W.B. Increasing returns and path dependence in the economy. 1994;The University of Michigan Press, Ann Arbor, MI.
3. Ayres R. Theories of economic growth. Paris: INSEAD Working Paper 97/13/EPS. 1997.
4. Drucker P. Post-capitalist society. 1993a;Harper Business, New York.
5. Drucker P. Management: The five deadly sins. The Independent. 1993;10. November 3.
6. Ennew C., Binks M. The impact of service quality and service characteristics on customer retention: Small businesses and their banks in the U.K. British Journal of Management. 7:(3):1996;219-230.
7. Gates B. The road ahead. 1995;Viking Press, New York.
8. Hagel J., Armstrong A. NetGain: Expanding markets through virtual communities. 1997;Harvard Business School Press, Boston, MA.
9. Hamel G., Prahalad C. Competing for the future. 1994;Harvard Business School Press, Boston, MA.
10. Heller R. In search of European excellence. 1997;Harper Collins Business, London.
11. Heskett J., Sasser W.E., Schlesinger L. The service profit chain: How leading companies link profit and growth to loyalty, satisfaction, and value. 1997;The Free Press, New York.
12. Kaldor N. The irrelevance of equilibrium economics. Buchanan J., Yoon Y. The return to increasing returns. 1994;85-196 University of Michigan Press, Ann Arbor, MI.
13. Krugman P. Peddling prosperity: economic sense and nonsense in the age of diminished expectations. 1995;Norton, New York.
14. Markides C. Strategic innovation. Sloan Management Review. 38:(3):1997;9-23.
15. Moore J. The death of competition: leadership and strategy in the age of business ecosystems. 1996;Harper Business, New York.
16. Mowery D., Rosenberg N. Technology and the pursuit of economic growth. 1989;Cambridge University Press, Cambridge.
17. Mulgan G. Connexity: How to live in a connected world. 1997;Chattus, London.
18. Nalebuff B., Brandenburger A. Coopetition. 1996;Harper Collins Business, New York.
19. Nelson R. The sources of economic growth. 1996;Harvard University Press, Cambridge, MA.
20. Nonaka I., Takeuchi H. The knowledge creating company. 1995;Oxford University Press, Oxford.
21. Peppers D., Rogers M. Enterprise one-to-one: Tools for building unbreakable customer relationships in the interactive age. 1997;Doubleday & Co, New York.
22. Porter M. What is strategy? Harvard Business Review. 74:(6):1996;61-78.
23. Porter M. Dare to be different. The Financial Times. 1997;16. June 19.
24. Quah D. Increasingly weightless economies. Bank of England Quarterly Bulletin. 37:(1):1997;49-56.
25. Quinn J.B. Intelligent enterprise: A knowledge and service based paradigm for industry. 1992;The Free Press, New York.
26. Quinn J.B., Anderson P., Finkelstein S. Managing professional intellect: Making the most of the best. Harvard Business Review. 74:(2):1996;71-80.
27. Reichheld F. The loyalty effect: The hidden force behind growth, profits and lasting value. 1996;Harvard Business School Press, Boston, MA.
28. Romer P. Increasing returns and long run growth. Journal of Political Economy. 94:(5):1986;1002-1037.
29. Romer P. Idea gaps and object gaps in economic development. Journal of Monetary Economics. 32:(3):1993;543-573.
30. Rust R., Zahorik A., Keiningham T. Return on quality (ROQ): Making service quality financially accountable. Journal of Marketing. 59:(2):1995;58-70.
31. Solow R. Growth theory: An exposition. 1970;Oxford University Press, Oxford.
32. Stewart T. Intellectual capital. 1997;The Free Press, New York.
33. Stross R. The Microsoft way: The real story of how the company outsmarts its competition. 1996;Addison-Wesley, New York.
34. Vandermerwe S. New competitive spaces: Jointly investing in new customer logic. Columbia Journal of World Business. 31:(4):1996a;81-101.
35. Vandermerwe S. Becoming a customer "owning" corporation. Long Range Planning. 29:(6):1996b;770-782.
36. Vandermerwe S. The eleventh commandment: Transforming to "own" customers. 1996c;John Wiley & Sons, London.
37. von Krogh G., Roos J. Organisational epistemology. 1995;Macmillan, New York.