Adaptive case management: Overview and research challenges

Proceedings - 2013 IEEE International Conference on Business Informatics, IEEE CBI 2013

Volumn , Issue , 2013, Pages 264-269

  Motahari Nezhad, Hamid R ^a   Swenson, Keith D ^b  

^a UNIVERSITY OF NEW SOUTH WALES   (Australia)

^b Fujitsu North America   (United States)

Author keywords

Best practice processes; Case management; Knowledge work

Indexed keywords

APPLICATION PROGRAMS; ENTERPRISE RESOURCE MANAGEMENT; INDUSTRY; INFORMATION SCIENCE; KNOWLEDGE MANAGEMENT;

BEST PRACTICES; BUSINESS PROCESS MANAGEMENT; CASE MANAGEMENT; CUSTOMER RELATIONSHIP MANAGEMENT; ENTERPRISE CONTENT MANAGEMENTS; KNOWLEDGE WORK; RESEARCH COMMUNITIES; SUPPORTING KNOWLEDGE;

ADAPTIVE CONTROL SYSTEMS;

EID: 84898623536     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/CBI.2013.44     Document Type: Conference Paper

References (32)

1. Michael White, Case Management: Combining Knowledge withProcess, BPTrends, July 2009.
2. Henk de Man, Case Management: A Review of Modeling Approaches,BPTrends, January 2009.
3. Emily V. Burns, Case Management 101, In In Keith D Swenson,Nathaniel Palmer, Bruce Silver, Layna Fischer (Editors): Taming theUnpredictable, Future Strategies Inc, August 2011.
4. Davenport, Thomas H. Thinking for a Living, 2005, p. 8.
5. Heiko Kleve, Britta Haye, Andreas Hampe-Grosser, Matthias Müller,Systemisches Case Management, Auer-System-Verlag Carl; 3.,überarbeitete Auflage. edition (January 1, 2011)
6. Nassim Nicholas Taleb, Antifragile: Things That Gain from Disorder,Random House, November 27, 2012.
7. Keith D Swenson, Mastering the Unpredictable: How Adaptive CaseManagement will Revolutionize the Way That Knowledge Workers GetThings Done, Meghan-Kiffer, 2010
8. Wil M.P. van der Aalst, Mathias Weske, Dolf Grunbauer, Casehandling: a new paradigm for business process support, Data &Knowledge Engineering 53 (2005) 129-162
9. Pallas Athena, Flower User Manual, Pallas Athena BV, Apeldoorn, TheNetherlands, 2002.
10. Staffware. Staffware Case Handler-White Paper. Staffware PLC,Berkshire, UK, 2000.
11. Software-Ley. COSA Activity Manager. Software-Ley GmbH,Pullheim, Germany, 2002.
12. Michael Adams, Arthur H. M. ter Hofstede, David Edmond, Wil M. P.van der Aalst, Worklets: a service-oriented implementation of dynamicflexibility in workflows, Proceedings of the 2006 Confederatedinternational conference on On the Move to Meaningful InternetSystems: CoopIS, DOA, GADA, and ODBASE, October 29-November03, 2006, Montpellier, France
13. Vitaliy Liptchinsky, Roman Khazankin, Hong-Linh Truong, SchahramDustdar, A novel approach to modeling context-aware and socialcollaboration processes, Proceedings of the 24th internationalconference on Advanced Information Systems Engineering, June 25-29,2012, Gda?sk, Poland.
14. Manfred Reichert, Stefanie Rinderle, and Peter Dadam. 2003. ADEPTworkflow management system: flexible support for enterprise-widebusiness processes. In Proceedings of the 2003 international conferenceon Business process management (BPM'03), Wil M. P. Van Der Aalst,Arthur Ter Hofstede, and Mathias Weske (Eds.). Springer-Verlag,Berlin, Heidelberg, 370-379.
15. Janelle B. Hill, The Case for Case Management Solutions, Gartner, June2012.
16. Forrester, The Forrester Wave™: Dynamic Case Management, Q12011. January 31, 2011.
17. Kumaran, S., R. Liu, and F. Wu, On the Duality of Information-Centricand Activity-Centric Models of Business Processes, in AdvancedInformation Systems Engineering. 2008. p. 32-47.
18. Bhattacharya, K., et al., Towards Formal Analysis of Artifact- CentricBusiness Process Models, in Business Process Management. 2007. p.288-304.
19. Piero Fraternali, Marco Brambilla, Carmen Vaca, A Model-drivenApproach to Social BPM Applications, In Layna Fischer (Editor), SocialBPM, Future Strategies Inc., May 2011.
20. Hamid Motahari-Nezhad, et al.: Casebook: A Cloud-based System ofEngagement for Case Management, IEEE Internet Computing (IC),Sept./ Oct. 2013 (to appear).
21. Bellotti, V.; Ducheneaut, N.; Howard, M. A.; Smith, I. E. Taskmaster:recasting email as task management. CSCW 2002 Workshop on RedesigningE-mail for the 21st Century; 2002 November 16; NewOrleans, LA.
22. Producteev Task Management Framework and Tooling.http://www.producteev. com
23. ActiveInbox, http://www.activeinboxhq.com
24. Toodledo Task through Email Processing Syntax, http://toodledo.co
25. Erik Brynjolfsson, Andrew McAfee, The race against machine: How theDigital Revolution is Accelerating Innovation, Driving Productivity, andIrreversibly Transforming Employment and the Economy, DigitalFrontier Press (October 17, 2011).
26. Marlon Dumas, Wil M. van der Aalst, Arthur H. ter Hofstede, Processawareinformation systems: bridging people and software throughprocess technology, John Wiley &Sons, Inc. New York, NY, USA2005.
27. Hamid R. Motahari Nezhad, Claudio Bartolini: Next Best Step andExpert Recommendation for Collaborative Processes in IT ServiceManagement. BPM 2011: 50-61.
28. Anup Kalia, Hamid Reza Motahari Nezhad, Claudio Bartolini,Munindar P. Singh. Monitoring Commitments in People-Driven ServiceEngagements. Proceedings of the 10th IEEE Conference on ServicesComputing, 2013
29. Sandy Kemsely, It's Not About BPM vs. ACM, It's About A SpectrumOf Process Functionality, www.column2.com, 2011.
30. Bruce Greenstein and Paul Smolke, Using CRM to Coordinate CasesAcross Social Service Agencies, www.microsoft.com/dynamics/crm
31. Layna Fischer, editor, Social BPM, Future Strategies, Inc. LighthousePoint, FL, 2011
32. OMG, Case Management Model and Notation (CMMN), Forthcoming.