Next best step and expert recommendation for collaborative processes in IT service management

Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

Volumn 6896 LNCS, Issue , 2011, Pages 50-61

  Motahari Nezhad, Hamid Reza ^a   Bartolini, Claudio ^a  

^a HEWLETT PACKARD LABORATORIES   (United States)

Author keywords

Best practice processes; Collaborative and Conversational Process Definition and Enactment; Expert Recommendation; Step Recommendation

Indexed keywords

BEST PRACTICE PROCESSES; COLLABORATION TECHNOLOGY; COLLABORATIVE AND CONVERSATIONAL PROCESS DEFINITION AND ENACTMENT; COLLABORATIVE PROCESS; EARLY EVALUATION; EMERGING TRENDS; EXPERT RECOMMENDATIONS; IT SERVICE MANAGEMENT; PROCESS MODEL; PROCESS ORCHESTRATION; SIMILAR CASE; STEP FLOW; STEP RECOMMENDATION;

ENTERPRISE RESOURCE MANAGEMENT; MANAGEMENT SCIENCE;

INFORMATION TECHNOLOGY;

EID: 80052800596     PISSN: 03029743     EISSN: 16113349     Source Type: Book Series    
DOI: 10.1007/978-3-642-23059-2_7     Document Type: Conference Paper

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