A preliminary methodology, and a cautionary tale, for determining how students seek research help online

Portal

Volumn 14, Issue 2, 2014, Pages 187-196

  Pellegrino, Catherine ^a  

^a SAINT MARY'S COLLEGE   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84897930872     PISSN: 15312542     EISSN: 15307131     Source Type: Journal    
DOI: 10.1353/pla.2014.0000     Document Type: Article

References (24)

1. Stuart A. Karabenick and Myron H. Dembo, "Understanding and Facilitating Self-Regulated Help Seeking," New Directions for Teaching and Learning 2011, 126 (Summer 2011): 33
2. Mary Pillai, "Locating Learning Development in a University Library: Promoting Effective Academic Help Seeking," New Review of Academic Librarianship 16, 2 (November 2010): 126, doi:10.1080/13614531003791717
3. Pillai, "Locating Learning Development," 126-27.
4. Carol Kuhlthau, "Longitudinal Case Studies of the Information Search Process of Users in Libraries," Library and Information Science Research 10, 3 (1988): 257-304.
5. Edgar Bailey, "Help-Seeking Behavior in the Research Process of College Students," in Choosing Our Futures (presented at the Association of College and Research Libraries [ACRL] 8th National Conference, Nashville, TN: American Library Association, 1997), accessed October 2, 2013, http://www.ala.org/acrl/publications/whitepapers/nashville/bailey
6. Margie Ruppel and Jody Condit Fagan, "Instant Messaging Reference: Users' Evaluation of Library Chat," Reference Services Review 30, 3 (2002): 183-97.
7. Susan Miller and Nancy Murillo, "Why Don't Students Ask Librarians for Help? Undergraduate Help-Seeking Behaviors in Three Academic Libraries," in College Libraries and Student Culture: What We Now Know, ed. Lynda Duke and Andrew Asher (Chicago: American Library Association, 2012), 52-53.
8. Margaret Taplin, Jessie C. K. Yum, Olugbemiro Jegede, and May Sokching Chan, "Help-Seeking Strategies Used by High-Achieving and Low-Achieving Distance Education Students," Journal of Distance Education 16, 1 (2001): 56-69.
9. Sherri Melrose, "Facilitating Help-Seeking Through Student Interactions in a WebCT Online Graduate Study Program," Nursing & Health Sciences 8, 3 (2006): 175-78, doi:10.1111/j.1442-2018.2006.00277.x
10. Anastasia Kitsantas and Anthony Chow, "College Students' Perceived Threat and Preference for Seeking Help in Traditional, Distributed, and Distance Learning Environments," Computers and Education 48, 3 (April 1, 2007): 383-95
11. Andrew D. Asher and Lynda M. Duke, "Information Literacy and First Year Students: Evaluating Knowledge, Needs, and Instruction" (presented at the National Resource Center Annual Conference on the First-Year Experience, Denver, CO, 2010), accessed October 2, 2013, http://www.erialproject.org/wp-content/uploads/2010/03/FYE_Paper_Final.pdf.
12. Kitsantas and Chow, "College Students' Perceived Threat," 394
13. Nancy Fried Foster and Susan L. Gibbons, Studying Students: The Undergraduate Research Project at the University of Rochester (Chicago: Association of College and Research Libraries, 2007).
14. Duke and Asher, College Libraries and Student Culture.
15. Alison J. Head and Michael B. Eisenberg, "Lessons Learned: How College Students Seek Information in the Digital Age" (Information School, University of Washington, December 1, 2009), accessed October 2, 2013, http://projectinfolit.org/pdfs/PIL_Fall2009_finalv_YR1_12_2009v2.pdf
16. Head and Eisenberg, "Lessons Learned," 7-9, 3.
17. Melrose, "Facilitating Help-Seeking," 176.
18. Minna Puustinen, Josie Bernicot, and Alain Bert-Erboul, "Written Computer-Mediated Requests for Help by French-Speaking Students: An Analysis of Their Forms and Functions," Learning and Instruction 21, 2 (April 2011): 281-89, doi:10.1016/j. learninstruc.2010.07.005
19. Andrew D. Asher, Susan Miller, and David Green, "Ethnographic Research in Illinois Libraries: The ERIAL Project," in College Libraries and Student Culture, ed. Duke and Asher, 5-6.
20. Hilary E. Hughes, "Critical Incident Technique," in Exploring Methods in Information Literacy Research, ed. Suzanne Lipu, Kirsty Williamson, and Annamaree Lloyd, Topics in Australasian Library and Information Studies 28 (Wagga Wagga, N.S.W.: Centre for Information Studies, Charles Sturt University, 2007), 49-66, accessed October 2, 2013, http://eprints.qut.edu.au/17545/1/17545.pdf
21. John C. Flanagan, "The Critical Incident Technique," Psychological Bulletin 51, 4 (1954): 327-58, doi:10.1037/h0061470
22. Hughes, "Critical Incident Technique," 6.
23. Hughes, "Critical Incident Technique," 6-7
24. Head and Eisenberg, "Lessons Learned," 17.