Development of a professionalism committee approach to address unprofessional medical staff behavior at an academic medical center

Joint Commission Journal on Quality and Patient Safety

Volumn 40, Issue 4, 2014, Pages 161-167

  Speck, Rebecca M ^a   Foster, Jody J ^b   Mulhern, Victoria A ^c   Burke, Sean V ^d   Sullivan, Patricia G ^e   Fleisher, Lee A ^f  

^a UNIVERSITY OF PENNSYLVANIA   (United States)

^b PENNSYLVANIA HOSPITAL   (United States)

^c UNIVERSITY OF PENNSYLVANIA   (United States)

^d UNIVERSITY OF PENNSYLVANIA   (United States)

^e UPHS ^*  (United States)

^f HOSPITAL OF THE UNIVERSITY OF PENNSYLVANIA   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ADVISORY COMMITTEE; ARTICLE; CLINICAL COMPETENCE; HUMAN; MEDICAL STAFF; ORGANIZATION; ORGANIZATION AND MANAGEMENT; PHYSICIAN ATTITUDE; PSYCHOLOGICAL ASPECT; UNIVERSITY HOSPITAL;

ACADEMIC MEDICAL CENTERS; ADVISORY COMMITTEES; CLINICAL COMPETENCE; HUMANS; MEDICAL STAFF; ORGANIZATIONAL CULTURE; PHYSICIAN'S ROLE;

EID: 84896923097     PISSN: 15537250     EISSN: None     Source Type: Journal    
DOI: 10.1016/S1553-7250(14)40021-7     Document Type: Article

References (29)

1. Schyve PM. Leadership in Healthcare Organizations: A Guide to Joint Commission Leadership Standards. San Diego: The Governance Institute, 2009. Accessed Mar 1, 2014. http://www.jointcommission.org/assets/1/18/WP- leadership-standards.pdf.
2. The Joint Commission. 2009 Comprehensive Accreditation Manual for Hospitals: The Official Handbook. Oak Brook, IL: Joint Commission Resources, 2008.
3. The Joint Commission. 2014 Comprehensive Accreditation Manual for Hospitals: Oak Brook, IL: Joint Commission Resources, 2013.
4. The Joint Commission. Behaviors that undermine a culture of safety. Sentinel Event Alert No. 40. Jul 9, 2008. Accessed Mar 1, 2014. http://www. jointcommission.org/assets/1/18/SEA-40.PDF.
5. Rosenstein AH, O'Daniel M. Impact and implications of disruptive behavior in the perioperative arena. J Am Coll Surg. 2006;203(1):96-105.
6. Rosenstein AH, Russell H, Lauve R. Disruptive physician behavior contributes to nursing shortage: Study links bad behavior by doctors to nurses leaving the profession. Physician Exec. 2002;28(6):8-11.
7. Rosenstein AH, Naylor B. Incidence and impact of physician and nurse disruptive behaviors in the emergency department. J Emerg Med. 2011;43(1): 139-148.
8. Veltman LL. Disruptive behavior in obstetrics: A hidden threat to patient safety. Am J Obstet Gynecol. 2007;196(6):587.e1-4; discussion 587.e4-5.
9. Cook JK, Green M, Topp RV. Exploring the impact of physician verbal abuse on perioperative nurses. AORN J. 2001;74(3):317-320, 322-327, 329-331.
10. Pejic AR. Verbal abuse: A problem for pediatric nurses. Pediatr Nurs. 2005;31(4):271-279.
11. Sofield L, Salmond SW. Workplace violence: A focus on verbal abuse and intent to leave the organization. Orthop Nurs. 2003;22(4):274-283.
12. Weber DO. Poll results: Doctors' disruptive behavior disturbs physician leaders. Physician Exec. 2004;30(5):6-14.
13. Saxton R, Hines T, Enriquez M. The negative impact of nurse-physician disruptive behavior on patient safety: A review of the literature. J Patient Saf. 2009;5(3):180-183.
14. DuPree E, et al. Professionalism: A necessary ingredient in a culture of safety. Jt Comm J Qual Patient Saf. 2011;37(10):447-455.
15. Alpha Omega Alpha Honor Medical Society. About Alpha Omega Alpha. Accessed Mar 1, 2014. http://www.alphaomegaalpha.org/about.html.
16. Papadakis MA, et al. Perspective: The education community must develop best practices informed by evidence-based research to remediate lapses of professionalism. Acad Med. 2012;87(12):1694-1698.
17. Personal communication between the author [R.M.S.] and Victoria Mulhern, Executive Director, Faculty Affairs and Professional Development, Perelman School of Medicine, University of Pennsylvania, Feb 25, 2014.
18. Wasserstein AG, Brennan PJ, Rubenstein AH. Institutional leadership and faculty response: fostering professionalism at the University of Pennsylvania School of Medicine. Acad Med. 2007;82(11):1049-1056.
19. Moore IN, et al. Rethinking peer review: Detecting and addressing medical malpractice claims risk. Vanderbilt Law Review. 2006;59(4):1175-1206.
20. Hickson GB, Caruso-Hayden AC, Pichert JW. The PARS® program: How unsolicited patient comments can be used to promote a safer healthcare environment, address unprofessional conduct and reduce unnecessary malpractice risk. Paper presented at the Annual Meeting of the American Health Lawyers Association, Seattle, Jun 2010. Accessed Mar 1, 2014. http://www .healthlawyers.org/Events/Programs/Materials/Documents/AM10/hickson. pdf.
21. US Social Security Administration. Health Care Quality Improvement Act of 1986. Title IV-Encouraging Good Faith Professional Review Activities. P.L. 99-660. Accessed Mar 1, 2014. http://www.ssa.gov/OP-Home/comp2 /F099-660.html.
22. US Department of Health & Human Services, Health Resources and Services Administration (HRSA). National Practitioner Data Bank Guidebook. Rockville, MD: HRSA, 2001. Accessed Mar 1, 2014. http://www.ire.org /media/uploads/files/datalibrary/npdb/guidebook.pdf.
23. Hickson GB, et al. A complementary approach to promoting professionalism: Identifying, measuring, and addressing unprofessional behaviors. Acad Med. 2007;82(11):1040-1048.
24. United States Court of Appeals, Third Circuit-87 F.3d 624. Mathews v. Lancaster General Hospital. Decided Jun 21, 1996. Accessed Mar 1, 2014. http://caselaw.findlaw.com/us-3rd-circuit/1405209.html.
25. Leape LL, et al. Perspective: A culture of respect, part 1: The nature and causes of disrespectful behavior by physicians. Acad Med. 2012;87(7):845-852.
26. Leape LL, et al. Perspective: a culture of respect, part 2: Creating a culture of respect. Acad Med. 2012;87(7):853-838.
27. Perelman School of Medicine, University of Pennsylvania, Faculty Affairs and Professional Development. The Academy of Master Clinicians. Accessed Mar 1, 2014. http://www.med.upenn.edu/fapd/AcademyofMasterClinicians .shtml.
28. Corrigan P. How stigma interferes with mental health care. Am Psychol. 2004;59(7):614-625.
29. Lyons C, Hopley P, Horrocks J. A decade of stigma and discrimination in mental health: The more things change, the more they stay the same. J Psychiatr Ment Health Nurs. 2009;16(6):501-507.