Observing culture: Differences in U.S.-American and German team meeting behaviors

Group Processes and Intergroup Relations

Volumn 17, Issue 2, 2014, Pages 252-271

  Lehmann Willenbrock, Nale ^a   Allen, Joseph A ^b   Meinecke, Annika L ^c  

^a VU UNIVERSITY AMSTERDAM   (Netherlands)

^b UNIVERSITY OF NEBRASKA AT OMAHA   (United States)

^c TECHNICAL UNIVERSITY OF BRAUNSCHWEIG   (Germany)

Author keywords

communication; culture; interaction analysis; meetings; teams

Indexed keywords

EID: 84894226273     PISSN: 13684302     EISSN: 14617188     Source Type: Journal    
DOI: 10.1177/1368430213497066     Document Type: Article

References (61)

1. Bain P.,Park J.,Kwok C.,Haslam N.Attributing human uniqueness and human nature to cultural groups: Distinct forms of subtle dehumanization.Group Processes and Intergroup Relations. 2009;12:789-805.
2. Bakeman R.,Gottman J. M.Observing interaction. Cambridge, UK: Cambridge University Press; 1986:.
3. Bakeman R.,Gottman J. M.Observing interaction: An introduction to sequential analysis. 1997). Observing interaction: An introduction to sequential analysis (2nd ed.). Cambridge, UK: Cambridge University Press.Cambridge, UK: Cambridge University Press; 1997:.
4. Bakeman R.,Quera V.Analyzing interaction: Sequential analysis with SDIS and GSEQ. New York, NY: Cambridge University Press; 1995:.
5. Bakeman R.,Quera V.Sequential analysis and observational methods for the behavioral sciences. New York, NY: Cambridge University Press; 2011:.
6. Bales R. F.Interaction process analysis: A method for the study of small groups. Chicago, IL: University of Chicago Press; 1950:.
7. Barker V.,Abrams J.,Tiyaamornwong V.,Seibold D.,Duggan A.,Park H.,Sebastian M.New contexts for relational communication in groups.Small Group Research. 2000;31:470-503.
8. Benes K. M.,Gutkin T. B.,Kramer J. J.Lag sequential analysis: Taking consultation communication research methodology to the movies.School Psychology Review. 1995;24:694-709.
9. Chang M. M.,Zhang Z.,Chiu C.Adherence to perceived norms across cultural boundaries: The role of need for cognitive closure and ingroup identification.Group Processes and Intergroup Relations. 2010;13:69-89.
10. Cohen J. A.Coefficient of agreement for nominal scales.Educational and Psychological Measurement. 1960;20:37-46.
11. Cooke R. A.,Szumal J. L.The impact of group interaction styles on problem-solving effectiveness.Journal of Applied Behavioral Science. 1994;30:415-437.
12. DentlerP. (1977). Zum Problemlöseverhalten von Gruppen in komplexen Problembereichen [On problem-solving behavior of groups in complex problems]. (Unpublished doctoral dissertation). University of Kiel, Germany.
13. Elsayed-Elkhouly S.,Lazarus H.Business meetings in North America, Asia, Europe, and the Middle East.American Journal of Management Development. 1995;4:15-23.
14. Futoran G. C.,Kelly J. R.,McGrath J. E.TEMPO: A time-based system for analysis of group interaction process.Basic and Applied Social Psychology. 1989;10:211-232.
15. Graf A.Screening and training inter-cultural competencies: Evaluating the impact of national culture on inter-cultural competencies.The International Journal of Human Resource and Management. 2004;15:1124-1148.
16. Gudykunst W. B.Bridging differences: Effective intergroup communication. 2004). Bridging differences: Effective intergroup communication (4th ed.). Thousand Oaks, CA: Sage.Thousand Oaks, CA: Sage; 2004:.
17. Hall M. R.,Hall E. T.Hidden differences Studies in international communication: How to communicate with the Germans. Hamburg, Germany: Gruner & Jahr; 1983:.
18. Hebl M. J.,Pederson J. R.,Hill R.,Meyers R. A.,Kauffeld S.,Lehmann-Willenbrock N. Paper presented at the annual meeting of the National Communication Association; 2009Chicago, IL; 2009.
19. Hirokawa R. Y.,Miyahara A.A comparison of influence strategies utilized by managers in American and Japanese organizations.Communication Quarterly. 1986;34:250-265.
20. Hofstede G.Culture's consequences: International differences in work-related values. Beverly Hills, CA: Sage; 1980:.
21. Hofstede G.Cultures and organizations: Software of the mind. London, UK: McGraw-Hill; 1991:.
22. Hofstede G.Culture's consequences: Comparing values, behaviors, institutions, and organizations across nations. 2001). Culture's consequences: Comparing values, behaviors, institutions, and organizations across nations (2nd ed.). Thousand Oaks, CA: Sage.Thousand Oaks, CA: Sage; 2001:.
23. House R.,Javidan M.,Hanges P.,Dorfman P.Understanding cultures and implicit leadership theories across the globe: Aan introduction to project GLOBE.Journal of World Business. 2002;27:3-10.
24. Hsu C.A cross-cultural comparison of communication orientations between Americans and Taiwanese.Communication Quarterly. 2007;55:359-374.
25. Huang M.A conceptual framework of the effects of positive affect and affective relationships on group knowledge networks.Small Group Research. 2009;40:323-346.
26. Katriel T.,Philipsen G."What we need is communication": "Communication" as a cultural category in some American speech.Communication Monographs. 1981;48:301-317.
27. Kauffeld S.Kompetenzen messen, bewerten, entwickeln. Stuttgart, Germany: Schäffer-Poeschel; 2006:.
28. Kauffeld S.,Lehmann-Willenbrock N.Meetings matter: Effects of work group communication on organizational success.Small Group Research. 2012;43:128-156.
29. Kauffeld S.,Lehmann-Willenbrock N.,Henschel A.,Neininger A. Paper presented at the 4th Annual INGRoup Conference; 2009Colorado Springs; 2009.
30. Kauffeld S.,Meyers R. A.Complaint and solution-oriented cycles: Interaction patterns in work group discussions.European Journal of Work and Organizational Psychology. 2009;18:267-294.
31. Kim M.,Sharkey W. F.Independent and interdependent construals of self: Explaining cultural patterns of interpersonal communication in multi-cultural organizational settings.Communication Quarterly. 1995;43:20-38.
32. Leach D. J.,Rogelberg S. G.,Warr P. B.,Burnfield J. L.Perceived meeting effectiveness: The role of design characteristics.Journal of Business and Psychology. 2009;24:65-76.
33. Lehmann-Willenbrock N.,Kauffeld S.The handbook for working with difficult groups. Schuman S., ed. San Francisco, CA: Jossey-Bass/Wiley; 2010:33-54.
34. Lehmann-Willenbrock N.,Meyers R. A.,Kauffeld S.,Neininger A.,Henschel A.Verbal interaction sequences and group mood: Exploring the role of planning communication.Small Group Research. 2011;42:639-668.
35. Leung K.,Bhagat N.,Buchan N.,Erez M.,Gibson C.Culture and international business: Recent advances and their implications for future research.Journal of International Business Studies. 2005;36:357-378.
36. Liker J.The Toyota way fieldbook. New York, NY: McGraw-Hill; 2006:.
37. Luoung A.,Rogelberg S. G.Meetings and more meetings: The relationship between meeting load and the daily well-being of employees.Group Dynamics: Theory, Research, and Practice. 2005;9:58-67.
38. Mangold. (2010). INTERACT quick start manual V2.4. Retrieved from www.mangold-international.com.
39. McKnightP. E.NajabJ. (2010). Mann-Whitney U Test. Corsini Encyclopedia of Psychology, 1. Retrieved from http://onlinelibrary.wiley.com/doi/10.1002/9780470479216.corpsy0524/abstract.
40. Okhuysen G. A.,Eisenhardt K. M.Integrating knowledge in groups.Organization Science. 2002;13:370-386.
41. Roach K. D.,Cornett-Devito M. M.,Devito R.A cross-cultural comparison of instructor communication in American and French classrooms.Communication Quarterly. 2005;53:87-107.
42. Rogelberg S. G.,Allen J. A.,Shanock L.,Scott C.,Shuffler M.Employee satisfaction with meetings: A contemporary facet of job satisfaction.Human Resource Management. 2010;49:149-172.
43. Rogelberg S. G.,Leach D. J.,Warr P. B.,Burnfield J. L."Not another meeting!" Are meeting time demands related to employee well-being?.Journal of Applied Psychology. 2006;91:86-96.
44. Rogelberg S. G.,Scott C.,Kello J.The science and fiction of meetings.MIT Sloan Management Review. 2007;48:18-21.
45. Rogerson-Revell P.Humor in business: A double-edged sword. A study of humor and style shifting in intercultural business meetings.Journal of Pragmatics. 2007;39:4-28.
46. Rogerson-Revell P.Participation and performance in international business meetings.English for Specific Purposes. 2008;27:338-360.
47. Sackett G. P.Handbook of infant development. Osofsky J. D., ed. New York, NY: Wiley; 1979:623-649.
48. Sackett G. P.Handbook of infant development. 1987). Analysis of sequential social interaction data: Some issues, recent developments, and a causal inference model. In OsofskyJ. D. (Ed.), Handbook of infant development (2nd ed., pp. 855-878). New York, NY: Wiley.Osofsky J. D., ed. New York, NY: Wiley; 1987:855-878.
49. Schroll-Machl S.Psychologie interkulturellen Handelns. Thomas A., ed. Göttingen, Germany: Hogrefe; 1996:383-409.
50. Schroll-Machl S.Doing business with Germans: Their perception, our perception. 2008). Doing business with Germans: Their perception, our perception (3rd ed.). Göttingen, Germany: Vandenhoeck & Ruprecht.Göttingen, Germany: Vandenhoeck & Ruprecht; 2008:.
51. Schwartzman H. B.Research in organizational behavior. Staw B. M.Cummings L. L., ed. Greenwich, CT: JAI Press; 1986:233-258.
52. Scott C. W.,Allen J. A.,Bonilla D. L.,Baran B. E,Murphy D.Ambiguity and freedom of dissent in post-incident discussion.Journal of Business Communication.:.
53. Sprain L.,Boromisza-Habashi D.Meetings: A cultural perspective.Journal of Multicultural Discourses. 2012;7:179-189.
54. Stewart E. C.,Bennett M. J.American cultural patterns: A cross-cultural perspective. Boston, MA: Intercultural Press; 1991:.
55. Tadmor C. T.,Satterstrom P.,Jang S.,Polzer J. T.Beyond individual creativity: The superadditive benefits of multicultural experience for collective creativity in culturally diverse teams.Journal of Cross-Cultural Psychology. 2012;43:384-392.
56. Terry D. J.,Pelly R. N.,Lalonde R. N.,Smith J. R.Predictors of cultural adjustment: Intergroup status relations and boundary permeability.Group Processes & Intergroup Relations. 2006;9:249-264.
57. Thomas A.,Chang C.,Abt H.Erlebnisse, die verändern. Langzeitwirkungen der Teilnahme an internationalen Jugendbegegnungen. Göttingen, Germany: Vandenhoeck & Ruprecht; 2007:.
58. Varner I.,Beamer L.Intercultural communication in the global workplace. 2011). Intercultural communication in the global workplace (5th ed.). New York, NY: McGraw-Hill.New York, NY: McGraw-Hill; 2011:.
59. Wittenbaum G. M.,Hollingshead A. B.,Paulus P. B.,Hirokawa R. Y.,Ancona D. G.,Peterson R. S.,Yoon K.The functional perspective as a lens for understanding groups.Small Group Research. 2004;35:17-43.
60. Yin J.Telling the truth? A cultural comparison of "facilitating discussion" in American talk.Discourse Processes. 2002;33:235-256.
61. Zhang Q.Immediacy, humor, power distance, and classroom communication apprehension in Chinese college classrooms.Communication Quarterly. 2005;53:109-124.